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Line6Pete1

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  1. 1. Download and install our update application utility called Line 6 Central. You'll be able to find the download here on our downloads page: https://line6.com/software/. 2. Once you have that installed, you'll need to boot up the HX One in update mode. Do this by pressing and holding down the LEFT arrow while powering on the HX One. You may not see any screen, only a blank screen when it's in this update mode (The HX One should go into update mode in any case where the update fails on it's own. Holding down the left arrow will just force it to go into this state manually). 3. Connect the HX One to your computer with a USB-C cable. Make sure its connected directly to your computer. No hubs or secondary connections. If you're on a desktop computer, connect it to the back of the machine near the power cable. Be sure to disconnect any MIDI cables during this process (If MIDI clock is sent to the HX One during the update process, the update may not complete. Disconnecting MIDI cables prevents this from happening with third-party devices). 4. Once you launch Line 6 Central, it will ask you if you want to identify the unknown device. Click "Identify", then you should see a list of devices on your screen. Select "HX One". Be sure to login with your Line 6 Username, and then select "Perform Update" for the latest version. This should allow the update to install 100%, and it will display "Update Successful" on the screen. 5. Once the update is installed, you may need to power cycle the HX One, by disconnecting the power cable, and re-connecting. If the update was installed properly, the HX One will boot normally showing the update version on the LCD screen.
  2. Some users of macOS might receive a system extension error message if they're connecting their device, or starting their computer. What to do if you get this error message on your Mac: The alert may ask you to open Security & Privacy preferences to allow the extension. You may also need to restart your Mac. The alert may ask you to contact the developer for support because the extension needs to be updated or will be incompatible with a future version of macOS. If you continue to get this message, you may need to remove the driver extension with these steps: The alert may ask you to open Security & Privacy preferences to allow the extension. You may also need to restart your Mac. On a Mac with Apple silicon, you may first need to use Startup Security Utility to set the security policy to Reduced Security and select the “Allow user management of kernel extensions from identified developers” checkbox.
  3. The "Effect" option and the entire LFS2 footswitch is a latching footswitch with LED lights. This allows you to turn on the effects and make channels changes. The LED will correspond with the effect being on or off. If you're switching channels, this overrides the effect option in the saved preset. Even though the saved preset might have the effect turned to the "OFF" position, this will still appear as ON with the footswitch. This is why you may not getting certain settings as "Saved" when you have the LFS2 pedal connected. Since the pedal is overriding the saved preset default settings. This is normal behavior for the LFS2 latching footswitch. The footswitch options correspond with the LED lights. You can save it correctly with the LFS2 disconnected, or with the Catalyst Edit software. If you see the lettering at the top of Catalyst edit as RED, this means the preset is changed. TAN lettering would mean its saved and hasn't been changed.
  4. Common issues that have been seen with Helix drivers 1.97 on Windows: 1. Driver signature issue that prevents Helix digital audio & ASIO from working on Windows 7, or 8. 2. Driver may cause the DAW Cakewalk to crash on Windows 10. 3. Variax guitar isn't being recognized by Workbench HD when connected via the Helix. Helix drivers 1.97 are commonly installed with newer versions of HX Edit. This is selected to installed by default. Solution: Try uninstalling the Helix driver 1.97 following these instructions with the Helix connected with USB: Once the driver is uninstalled, install driver 1.96 with this link, then restart your machine: https://line6.com/software/readeula.html?rid=10306 You may also want to reset your global settings on the Helix, Helix LT: Reset Globals: Hold footswitches 5 + 6 while powering on.
  5. Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. This installation will also include the latest drivers. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Use Line 6 Central or the Line 6 Updater (NOT HX Edit) to run the latest firmware update again. Make sure only Line 6 Central or the Line 6 Updater is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen when updater is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC).
  6. Some users have reported getting an error message when installing Line 6 product drivers on Windows 10 or 11. The error message will mention that Line 6 drivers are not being recognized or are being blocked after installation. The best workaround for this is to disable Memory Integrity under Windows security settings. You can find this feature under Windows Security > Device Security > Core Isolation details. See this article from Microsoft for further details: https://support.microsoft.com/en-us/windows/device-protection-in-windows-security-afa11526-de57-b1c5-599f-3a4c6a61c5e2 This is a known issue to our team, and for now the best option is to disable Memory Integrity as a work-around. We will continue to monitor this issue for our driver releases.
  7. Here is a quick guide on assigning dual momentary footswitch options to your HX Stomp or HX Stomp XL using the external switch jack: Global Settings > Preferences > Page 2 will show EXP FS Tip and EXP FS Ring. These setting should be assigned to FS4/FS7 and FS5/FS8 accordingly. Next menu item over: Global Settings > Footswitches > FS4(FS7) Function, FS5(FS8) Function assignment on page 2. These can be assigned to different functions such as Stomp buttons OR Preset up and down. HX Stomp Controllers & Snapshots video
  8. The microSD card must be either the SDHC or SDXC type, 4 GB or larger capacity, and initially formatted by DL4 MkII before it is functional with the Looper. Before using the MicroSD card for longer loops, it will first need to be formatted for the device. Once formatted, your card must include no other existing files on it (other than DL4 MkII’s own Looper- created data). The best idea is to just purchase or dedicate a microSD card exclusively for DL4 MkII use (and, since the Looper will only ever utilize 4 GB, it’s not necessary to use a large capacity card). The process for doing the initial format of your MicroSD card is as follows: WARNING: This process may erase any files you have stored on your MicroSD card. 1. Power on and turn your DL4 MkII’s Selector knob to LOOPER. Be sure the Looper is stopped (not actively recording or playing a loop). 2. Press and hold the ALT/LEGACY button while inserting your MicroSD card into the slot on the back of DL4 MkII. 3. Once the card is fully seated in the slot, release the ALT/LEGACY button when you see its LED start flashing through different colors. DO NOT power off or touch any controls on DL4 MkII while you see the LED flashing, which lasts only a few seconds. 4. When the ALT/LEGACY button’s LED stops flashing, the formatting process is complete. You can then use your microSD card with the Classic Looper or 1 Switch Looper!
  9. For best results its recommended that the Apple branded USB Camera Connection Kit is needed for a proper connection with your iOS device. Non-Apple Camera Connection kits are could be subject to improper connection. Be sure you're using the correct adapter kit, if you have trouble connecting. Stated in the Spider V 20 manual: iOS device operation requires use of Apple USB Camera Connection Kit, sold separately. iOS version 10 or greater is required.
  10. Some users have had the Helix Native VST3 plugin file blacklisted within Cubase. Here is some troubleshooting info that may help. Be sure to try these steps in the exact order: 1. Uninstall the plug-in binaries and resource files, shown below 2. Launch Cubase so that it can clear it’s plugin cache 3. Quit Cubase completely 4. then reinstall Helix Native, latest version from our downloads page: https://line6.com/software/ You will need to uninstall Helix Native by deleting the plugin files listed here: Plug-in Binaries /Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin /Library/Audio/Plug-Ins/Components/Helix Native.component /Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst /Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3 Plug-in Resources /Library/Application Support/Line 6/Helix Native/da /Library/Application Support/Line 6/Helix Native/res
  11. Some users have reported a Windows error message that appears when attempting to launch the POD Go Edit software. This is not an error with the POD Go software itself, but rather a Windows error. Here is a video outlining the process for resolving the error: Here are the links for the latest version of Visual C++ libraries mentioned in the video: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
  12. Here are the common button combinations for POD Go when attempting a factory reset or troubleshooting. To perform any of these, start with the POD Go turned off, then flip on the power switch while holding down the buttons below for 5-8 seconds. It's helpful to have your presets backed up or saved to your PC or Mac computer, before performing a factory reset. C & D - Factory Restore (Restores all factory settings) A & B - Clears Everything (Clears all presets, factory settings will not load) PAGE > - Update mode (helpful for any interrupted or failed updates) If your POD Go is booting up in Demo Mode (shown on display screen during power up), see below to resume normal mode: Hold down Bank/Preset Down and "D" footswitches during power up
  13. Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application "Line 6 Updater" was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  14. Problem: After upgrading to their Mac OSX system, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the Gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Line 6 Updater.pkg was blocked from opening because it is not from an identified developer.” 2. Click on “Open Anyway” and the application will be opened.
  15. Updating Your Handheld Microphone THH12 Updating Your Handheld Microphone THH06
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