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Line6Pete1

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  1. Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Then use the Line 6 Updater (NOT HX Edit) to run the latest firmware update again. Make sure only the Line 6 Updater is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen when updater is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC). For further info on the update, please check out this page: https://line6.com/support/page/kb/effects-controllers/helix/helix-350-release-notes-r1003/
  2. Some users have reported getting an error message when installing Helix/HX or POD HD product drivers on Windows 10 or 11. The error message will mention that Line 6 drivers not being recognized or are being blocked after installation. The best work-around for this is to disable Memory Integrity under Windows security settings. You can find this feature under Windows Security > Device Security > Core Isolation details. See this article from Microsoft for further details: https://support.microsoft.com/en-us/windows/device-protection-in-windows-security-afa11526-de57-b1c5-599f-3a4c6a61c5e2 This is a known issue to our team, and for now the best option is to disable Memory Integrity as a work-around. We will continue to monitor this issue for our driver releases.
  3. Here is a quick guide on assigning dual momentary footswitch options to your HX Stomp or HX Stomp XL using the external switch jack: Global Settings > Preferences > Page 2 will show EXP FS Tip and EXP FS Ring. These setting should be assigned to FS4/FS7 and FS5/FS8 accordingly. Next menu item over: Global Settings > Footswitches > FS4(FS7) Function, FS5(FS8) Function assignment on page 2. These can be assigned to different functions such as Stomp buttons OR Preset up and down. HX Stomp Controllers & Snapshots video
  4. The microSD card must be either the SDHC or SDXC type, 4 GB or larger capacity, and initially formatted by DL4 MkII before it is functional with the Looper. Before using the MicroSD card for longer loops, it will first need to be formatted for the device. Once formatted, your card must include no other existing files on it (other than DL4 MkII’s own Looper- created data). The best idea is to just purchase or dedicate a microSD card exclusively for DL4 MkII use (and, since the Looper will only ever utilize 4 GB, it’s not necessary to use a large capacity card). The process for doing the initial format of your MicroSD card is as follows: WARNING: This process may erase any files you have stored on your MicroSD card. 1. Power on and turn your DL4 MkII’s Selector knob to LOOPER. Be sure the Looper is stopped (not actively recording or playing a loop). 2. Press and hold the ALT/LEGACY button while inserting your MicroSD card into the slot on the back of DL4 MkII. 3. Once the card is fully seated in the slot, release the ALT/LEGACY button when you see its LED start flashing through different colors. DO NOT power off or touch any controls on DL4 MkII while you see the LED flashing, which lasts only a few seconds. 4. When the ALT/LEGACY button’s LED stops flashing, the formatting process is complete. You can then use your microSD card with the Classic Looper or 1 Switch Looper!
  5. For best results its recommended that the Apple branded USB Camera Connection Kit is needed for a proper connection with your iOS device. Non-Apple Camera Connection kits are could be subject to improper connection. Be sure you're using the correct adapter kit, if you have trouble connecting. Stated in the Spider V 20 manual: iOS device operation requires use of Apple USB Camera Connection Kit, sold separately. iOS version 10 or greater is required.
  6. Some users have had the Helix Native VST3 plugin file blacklisted within Cubase. Here is some troubleshooting info that may help. Be sure to try these steps in the exact order: 1. Uninstall the plug-in binaries and resource files, shown below 2. Launch Cubase so that it can clear it’s plugin cache 3. Quit Cubase completely 4. then reinstall Helix Native, latest version from our downloads page: https://line6.com/software/ You will need to uninstall Helix Native by deleting the plugin files listed here: Plug-in Binaries /Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin /Library/Audio/Plug-Ins/Components/Helix Native.component /Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst /Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3 Plug-in Resources /Library/Application Support/Line 6/Helix Native/da /Library/Application Support/Line 6/Helix Native/res
  7. Some users have reported a Windows error message that appears when attempting to launch the POD Go Edit software. This is not an error with the POD Go software itself, but rather a Windows error. Here is a video outlining the process for resolving the error: Here are the links for the latest version of Visual C++ libraries mentioned in the video: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
  8. Here are the common button combinations for POD Go when attempting a factory reset or troubleshooting. To perform any of these, start with the POD Go turned off, then flip on the power switch while holding down the buttons below for 5-8 seconds. It's helpful to have your presets backed up or saved to your PC or Mac computer, before performing a factory reset. C & D - Factory Restore (Restores all factory settings) A & B - Clears Everything (Clears all presets, factory settings will not load) PAGE > - Update mode (helpful for any interrupted or failed updates) If your POD Go is booting up in Demo Mode (shown on display screen during power up), see below to resume normal mode: Hold down Bank/Preset Down and "D" footswitches during power up
  9. Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application HX Edit was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  10. Problem: After upgrading to their Mac OSX system, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the Gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application HX Edit was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  11. Updating Your Handheld Microphone THH12 Updating Your Handheld Microphone THH06
  12. Here are the controls for the FBV III when using it with a Spider Jam. FS1 - Turns on Recording Mode (see the manual for detailed info on recording) FS2 - Boost ON/OFF FS3 - FX1 (Chorus, Phaser, Tremolo) FS4 - FX2 (Delay, Tape Echo, Sweep Echo) FS5: Reverb ON/OFF When using the FBV3 with your Spider Jam, make sure you have the latest flash memory (v1.02) installed for your FBV controller. You'll find the Line 6 Updater located here: http://line6.com/software/ Download and install Line 6 Updater, then connect your controller to your Mac or PC with a standard USB cable. Line 6 Updater will ask you to login, and then run the latest update for the controller.
  13. To rename your desired setlist within the Helix Editor 2.01, be sure to click on the setlist name with your LEFT mouse button and hold it for a second. When you use a longer mouse click you should see the cursor appear with a blue highlight. Then, you can rename your selection. This will not work within the drop-down menu. Only the selected setlist name.
  14. In case you need to perform a pedal calibration for your Firehawk FX. Here are the steps: 1. Hold down footswitch A while powering on the unit. At startup the display will show "00" and footswitch D LED will be lit. 2. Press footswitch D to begin. The display will change to "01" and footswitch D LED will turn off. 3. Press the pedal forward firmly to toggle the pedal toe switch. The display will change to "02" and footswitch D LED will be lit. 4. Move the pedal to the heel position. 5. Press footswitch D. The display will change to "03" and footswitch D LED will be lit. 6. Move the pedal to the toe position (do not click the toe switch). 7. Press footswitch D. The display will change to "04". 8. Move the foot pedal and watch the values change on the display. Values will scroll from a min. of 0 to a max. of 99. 9. Press footswitch D to save the calibration values. The display will change to "05". 10. Power cycle the unit and your pedal is calibrated.
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