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I had this problem a while back. I used a couple of sprays of Deoxit. Switched back and fourth a few times, and now it works no problem.

I had this problem a while back. I used a couple of sprays of Deoxit. Switched back and fourth a few times, and now it works no problem.

Longtime owner of an LT here. Live, I use it solely for effects, and to control my Suhr PT15IR. Up until now it’s been enough to do everything I need, but things may be changing. My new band has a few songs (and growing) that have acoustic intros and/or breaks, so I’m considering using my Parker Fly’s piezo system, and upgrading to a Floor for the added I/O that can hopefully make this happen (and hopefully tame the pesky piezo quackyness via an acoustic IR and EQ’ing, etc). The idea is to do it all within one unit, and not have to get into buying a dedicated acoustic preamp/stompbox, an A/B switcher, etc…and of course having snapshots for bringing my piezo in/out of the chain would be huge. My LT’s I/O is tapped as I’m also using an Eventide H90 in its effects loop. I would imagine it would be no problem for the Floor to receive/process my Piezo pickup in addition to my regular output, no? I’m also guessing I can send the Piezo’s signal out of the Helix via any available output jack? As far as inputting the piezo signal, would I just use an available FX loop In jack for the piezo, or something else? Most importantly, are there any cautionary tales in using this kind of setup from anyone who’s done it?

When and how did you get the expectation that an IR loader would ever be implemented? Is that just a hope on your part or do you have any evidence of this intent on the part of Line6?

One year and only one firmware update but still no IR loader. Let's hope the device will receive some update in 2026

maybe time to revive my 9 year old topic. After a while beeing satisfied with the sounds, i started again to have some doubts. Often to much "fizz" i couldn't supress with EQ or IR, but mostly just a lack of definition on medium distorted sound. Lets say - you play open D chord and change to D minor - barely a difference to hear because it "sinks in the mud". Tried different other cheap pedals as Zoom G1ON od Nux MG300 and even if the overall quality isn't to compare, single notes in chords were much more transparent on similar sounds. OK, i got used to. But: The last days my Guitar input died - took me a while to identify it, cause the levelmeter on the input noisegate still showed something. So i went to Return 1 as Input for the guitar (Input impedance 1 MOhm, set as "Instrument") and suddently, there was the missing transparency. Everything sounded more direct, real, lively. So maybe, just a small bad OP Amp in the "Guitar" or a cold soldering point in the input signal path made some mess, maybe even sometimes more and sometimes less. We will see, as the Helix is just at the service center for repair.

No, not abandoned. It’s still being manufactured and supported. You are disappointed that there have been no updates or new features. Clearly you expect some. Why? Has Line 6 indicated that there would be updates by this time?

I wonder 1 year without any updates. Some bugs still present. No Ir loader, no new amps and no new effects

rd2rk I believe that will work fine. Wanted to have the ability to run overdrive and compression in the hxfx before the Tonex so that works perfectly. Thank you!

Guitar>HXFX>Send 1>ToneX In>ToneX Stereo Out>Polyend Stereo In>Polyend Stereo Out>HXFX Return Stereo 1/2. This will work unless you want some HXFX between the TX and Poly. If this won't work for you, be SPECIFIC about your goals.

I'm preparing to buy an HX Effects and retire my HD500. My plan was to to Run the Tone X in one loop (mono)and the polyend Mess in another loop in stereo. It looks like this is kind of impossible. Correct me if I'm wrong but it looks like I will have to do like this Guitar -> Tonex -> Boost Pedal -> HX Effects Input. and then run the polyend mess through the effects loop unless I'm missing something. Please someone say I'm missing something.

ok, i just found the answer in a post here from 2018: "Guitar in: Auto impedance unbalanced TS, the impedance will be determined by the first block in the signal chain. (This is a setting that can be adjusted in Global Settings) Aux In: 47.5k ohm unbalanced TS Returns: 1Meg unbalanced TS (instrument mode)/10K unbalanced TS (line mode)" nothing about sensitivity, but Return (instrument) is definitivly higher than Aux or Return (line) The input impedance of Return (instrument) ist at least closer to normal guitar specs, so more usefull to me then Aux. At least a workaround for the moment.

I did, but meanwhile, i explored more, and now it get's funny (to me, as i know nothing): As i had yesterday a input level indicated when the input gate was activated, but no output level indicated, i was pretty sure that the output is the problem. But as i never watched these indicators, i had no reference, what levels should be shown, so it leaded me to a wrong conclusion. Now i changed the guitar (passive pickups) to the Aux in instead of guitar in and - there was sound. Not the same as i was used, but there were tones coming out of the Helix on all output sources. It lives!! So i tried next Return1 as guitar input, much better and more Level than Aux. Of course i added these informations to the ticket. I measured now the Pins of the guitar input jack - that's all i can do on these tiny components - the jack seems to be ok, signal goes from the guitar cable to the pins. So - for the moment i can help myself switching my used patches to Return1 as input, but does anybody know the input impedance and sensitivity of the Return1 compared to the guitar in? Send/Return levels are set to "instrument".

Silverhead, Thanks so much for the reply. I was able to run the installer and once I logged into my Line6 account it authorized my copy of the software. I appreciate the suggestion! Cheers, -b.

Hi yurasuka Still waiting to get my Helix back. It's been months. Spoke to the repairer last week and said it would done by the end of the week, but heard nothing. Very frustrating. I'm not in the UK. Try this page: https://line6.com/find/service_center/ Best of luck!

Thanks for the info. I'm not sure I'm giving up entirely on the amp models as the approach above is merely an experiment I'm trying out. If I do give up, I'll likely look into the HX FX units or go back to stomp boxes.

Time to open a support ticket.

Thanks for your hint and support, but unfortunally, both didn't help. Still have the same effect - Input levelmeter is moving, output levelmeter not and no sound at all from any output. On some high gain presets, i can hear a very light humming out of the seaker when Volume is at maximum. In this setting, it sould blow my ears away, as i have two 12" FRFR active monitors 300W RMS each. So maybe a hardware issue like an small onboard op amp broken?

Back up your presets in HX Edit, then perform a Factory Reset. If that doesn't work, re-install the FW using the Line6Updater and the latest version (3.80). FOLLOW THE DIRECTIONS EXACTLY! Line 6 - Link to SW Downloads if you don't already have the Updater Reset Options #Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right.

Hi folks, since yesterday, there's no more output from my Helix Floor. All outputs are dead: XLR, AES/EBU, headphones, 1/4" out. Changed guitars and cables - no difference. I can see on the input level meter the incoming signal, but nothing on the output. Input and output are all set to "multi", digital XLR is swichtech to AES/EBU (i use normally this to connect with two FRFR monitors. Tested all buttons (Boot + Button 2), everything seems OK. Made a global reset - no changes. Device never left the living room. HX edit is connecting by USB. During the last days, i had from time to time no or very low sound on some presets, now it's completely gone. Just before the output was completely dead, i had on one preset a very small output, barely to hear, but sounded digitally distorted. Because sometimes, ants or small spiders get into electrical devices, sometimes creating a shortcut, so i opened the back, but everything inside (as far as i can see, didn't disconnect the internal cables) everything seems to be clean and dry - nothing exceptional to discover except a phenomenal mechanical buid quality - built like a tank. So any idea if there's still an option that the problem is just sitting in front of the Helix? I hope so, as shipping from/to here is a huge mess (Canarian islands) Thanks for any idea and sorry for my english, i'm not a native speaker (and still fighting with this spanish keyboard)

I have two observations, neither of which have to do with your Global EQ settings: 1) If you never want to use amp models and are just looking for FX, sell your POD Go and pick up an HX FX device. That will be the best bang for your buck. No waste of $$ on stuff you won’t use, and up to 6 simultaneous FX blocks with no more DSP issues. Sounds like the amp modeling available in the Catalyst will suffice for your needs when you want to branch out from the Deluxe. 2) Global EQ is primarily intended to be used to fine tune your EQ when playing in different venues . It’s not really intended to be a fixed, static EQ block that’s baked into all your presets at the end of the signal chain. Rather it’s intended to be a way to adapt all your presets to a different room, without needing to change every preset. So. nothing wrong with doing what you’re doing but, imho, It’s not the best setup you could have. If you’re happy with the setup and settings you have then carry on!

Hi everyone, I wanted to share my global EQ settings and would be interested in hearing your brutally honest, but not unkind, feedback. Currently I use the PodGo through the front of a Deluxe Reverb or through the effects return of the 1st generation Catalyst 60 in manual mode. The PodGO output is set to Line in the global settings for the Catalyst. As I struggle getting tones that I like with the amp models, my goal is to use the PodGo strictly as a effects when I want, without useing any amp models or cabs. I did the "jailbreak" on some patches to remove the amp and cab blocks which opened up blocks to add more effects blocks (within available DSP). I am by no means an advanced user and have used up my patience trying to dial in tones on amps and cabs. Anyway....let me know what you all think (if you care to try my global EQ settings). Cheers, Alfred Low Cut: 53 Hz High Cut: 2.5kHz Low Peak Freq: 83 Hz Q: 0.1 Gain: +8.4dB Mid Peak Freq: 305 Hz Q: 0.6 Gain: -7.1dB High Peak Freq: 2.0 k Hz Q: 0.7 Gain: +9.5dB

Yes, as I say I'm a novice when it comes to using my effects loop as I have previously only gone into the front of my amps. The Vh4 is a bit of a complex beast, having an effects loop for every channel, plus 2 additional series and parallel loops and midi switching on top of that. In comparison on my EVH, when I was using Helix patches (which I generally only deployed to do something the 5150 just could never do, like an Eric Johnson tone) I just made presets on the Helix, plugged it into the front of the 5150 on channel 1 and set the EQ on the 5150 flat. Funnily enough, rd2rk's method worked for wiring up the Helix FX unit (thanks for that!) but the Helix Floor, still no luck. It still worked as before with my custom presets running into my 5150, but as I will probably move the 5150 to a practice space, it seems pointless to keep the Helix. I won't be using the amp / cab blocks, I don't use it as a recording interface and the effects aren't good enough in themselves to warrant holding on it - I'd rather just go back to a full suite of individual pedals at this point. The Helix has now been subject to a factory reset, is photographed, boxed and ready to go on sale. I'll probably use the HX FX as an interim and then sell that once I've got a few more bits and pieces to get my full band pedalboard back together. I thought yesterday that I'd keep it simple, if all I need if reverb then I could just plug in an old TC Electronics Hall of Fame 2, despite me not being overly enamoured with the sounds on it, but it made a sort of digital noise before cutting out, just my luck! Not a battery issue as I run everything from a Voodoo Labs Pedal Power 2, so I guess it just became decrepit in storage - I hadn't used it in years. Oh well. The delve into the storage did yield a few nice finds I'd forgotten about, a TC Polytune, a Digitech Whammy 4, a Boss chorus and a few other bits, so I'm already a good part of the way along to where I need to be for band and jams. For home use, a nice reverb will suffice and perhaps a bit of delay. Alas, it seems my journey with Line 6 products is coming to an end. I did think after owning a PodXT around 2005 that I'd never come back to the brand, but the Helix line is pretty good at which it sets out to do. it served a purpose, for a time, but I think that time has passed. Thanks for all the assistance from everyone who responded!

A total noob with a cave of forgotten gear? Find the error.

Configuration/wiring is the same on HXFX as Helix.