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Good plan. If that doesn’t work the next step would be to reinstall the firmware using Line 6 Central.

Yeah, I am very familiar with that parameter and it is on. Just doesn't make sense. Guess I'll try a factory reset and restore from backup.

Should the Model Selector knob make a distinct, physical "click" sound when pressed down? I have just removed the plastic cap/knob entirely to test it. However, even when pressing directly on the bare metal potentiometer shaft, there is absolutely no mechanical click or tactile feedback. Is the switch inside supposed to click, or is it a silent/non-clicking button?

I was frustrated that Helix presets and snapshots often have inconsistent volume levels. That's why I built an open-source tool that automatically measures and normalizes them. It comes as a Windows installer. No DAW required. https://github.com/noseglasses/MatchPatch This project is currently in beta. Feedback, ideas, bug reports, and contributions are welcome! I am a Helix floor user so I can only test on that device. But I am pretty positive that it works the same on its sibling devices. The project is designed in a way that it can be extended to support other devices like the Helix stadium. Hope you have fun with it!

Are you familiar with the Trails On/Off parameter? That controls whether the delayed notes keep sounding when the Delay block is turned off. Perhaps it needs to be set to On?

Look closely at the bottom of the Model Selector knob. In some cases it can touch the body of the guitar which prevents it from being fully depressed, meaning the electronics are not being turned on. If there is no interference from the body and the knob is being fully depressed, I would open a support ticket.

When I insert a fresh fully charged battery, the LED indicators on the guitar light up and show a 100% full charge (4 green lights). However, the Model Selector knob LED does not light up at all when I press it or try to activate the guitar. The pickup on guitar works perfectly when I connect it through 1/4 Jack to the audio interface so I still can use it as a usual electric guitar.

the stadium does seem lower volume than my old helix for sure

so the Headrush vx5 is connected by usb and does not seem to get midi commands so I connected up my older TC helicon voice live 3 and used the midi ports and it does get the commands

Having an issue with Delay blocks stopping to work when switching between snapshots. I've setup a new preset and loaded in a single amp and the Elephant Man delay which is working fine. I then assign two switches (via Command Center) to be snapshots (1 and 2). I leave the delay on, and then switch to snapshot 2 and the delay stops working (but is still activated/"on" on the screen). I then switch back to snapshot 1 and the delay is still not working. Turning the delay block off/on, or editing any parameters does not resolve the problem. Editing the delay block in Focus mode DOES turn the delay effect back on (I can audibly hear it) on, but as soon as I change the snapshot, it renders the delay inoperative (yet it remains "on" on the screen). I can just pick each delay going down the list, and it loads fine, but stops working as soon as I switch the snapshot. This is also happening within presets I have imported from my HX Stomp as well as within brand new presets. Rebooting does not resolve the issue. Interestingly, i do have some presets in which this doesn't happen. I am baffled, as I've been playing this for weeks and it's been fine. I think I have seen other posts on this forum with users having the same issue. Is anybody aware of this and/or are their recommendations to fix? Thanks

What happens when you insert the fresh fully charged battery?

Hello everyone, I am having a serious issue with my Variax Shuriken SR250 and need your advice. While trying to do a factory reset and update the firmware, my guitar's battery suddenly died right in the middle of the process. The update was interrupted, and now the guitar seems completely dead. Here is what is happening now: When I connect the guitar to my Mac/PC using the original VDI-USB interface box, the software (Line 6 Central, Line 6 Monkey, or Workbench HD) doesn't see the guitar at all. The device list is just empty. The light on the USB interface box flashes red as soon as I plug the cable into the guitar. I tried the standard recovery trick (holding down the model selector knob while plugging it in), but nothing happens. The guitar doesn't respond to anything. Since the battery died during the factory reset, I am afraid the internal memory is completely wiped or corrupted. Is there any secret way or button combination to revive the guitar at home? Or is it completely bricked, and my only option now is to take it to an authorized service center? Thank you for any help!

Sir, this is a Wendy’s

Huh? The question is about Helix floor!

Hi, I’m not entirely sure I understand what you are describing here. A bit more detail my be helpful. Try to be more explicit about the nature of the “skips” or “diminishes”. What are you doing when this occurs? Is it always at the same point, and how frequently does this happen? The usual “trick”, when your Helix starts to do weird stuff, is perform a Factory Reset. Hope this helps/makes sense. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right.

Hi, This is a user to user forum. There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”). If you want to know what is happening in Line 6 world, you need to check over on The Gear Page, in the Digital and Modeling section. IIRC, there has been recent rumours of an imminent release of a Native software version of the new Stadium hardware. How true it is, I don’t know, but you can forget any major advances with the first generation version of Native. If you want to use NAM A2 download the updated plugin and patch it in on your DAW. Hope this helps/makes sense.

Let me first say I already sent a ticket to Line6 and they responded I'm not covered by warranty since I'm outside of the USA. I purchased it in the US but I live in Brazil. Worst case scenario I'll have to travel there with the unit apparently. Here's what happened: My Stadium XL sometimes needed restarting. It would stop responding after a long period turned on. Like a computer sometimes needing a reboot, I was used to it already. But in one of these reboots it stopped working altogether. I wasn't updating it or anything, just rebooting. First it gets stuck at the X logo forever. If I tap the screen, it takes me to the wifi selection screen as if I'm turning it on for the first time. After (apparently) connecting, the "next" button is greyed out. My only option is to skip it. Then it goes to the home screen, but it's empty and the submenus are corrupted (see the picture). I restarted it in recovery mode, removed the micro SD card, restored factory defaults, but it's still corrupted. Current firmware is 1.3.1 build 1333. I tried updating the firmware with both Helix Stadium and Line 6 Central apps. They transfer the firmware and even say "transfer succeded", but nothing happens at the unit. I saw other people having this same issue but no one had a definitive solution.

Not going to happen. Helix is nearing EOL and any future updates will be minor. You can run NAM on iOS or Android and use Helix for pre/post FX, so why should L6 waste resources porting NAM to Helix? Stadium is the future for L6, and Proxy is the L6 answer to ToneX/KPA/NAM/QC, XYZBTGPP-- etc. Staying AHEAD of their competitors.

Will do, thank you.

Start a new thread. Describe exactly what you did when trying to install the firmware and exactly what you observed.

I had the same problem, but resetting to factory defaults did nothing in my case. Still bricked

Have you found a solution to this? I'm having the same problem right now

I have imported a large number of third-party impulse responses into my Helix Stadium XL and they are organized by vendor, speaker, cab, and microphone in nested folders. Example: Celestion>G12M Greenback 20>Closed 4x12>Royer 121>G12M 20 Greenback 121 Bal.wav. To the best of my understanding, it is not possible to copy folders in the Librarian in the Helix Stadium app on MacOS otherwise I would have first created a "template" folder structure and pasted it repeatedly and then edited the folder and sub-folder names appropriately before importing the individual IRs. Because of this, I created and named each folder and sub-folder individually which took over an hour. Is there any way to export the entire folder structure and preserve the nesting and folder names? I seem to only be able to use Export if the actual IR .wav files are selected; it is greyed out if a folder is selected. Alternatively, is there any way to import a set of nested folders to which I can then copy the individual IRs? Any other option I have not considered? I am interested in doing this (i) as a backup and (ii) to troubleshoot some issues related to the footswitches and scribble strips being non-operational sometimes when I turn the unit on; I was considering a factory reset to see if that fixes that problem. Thanks.

You should request it if you want it. I understand from @Digital_Igloo posting on TGP that it wasn't included because very few people used it in the Helix. I don't know if he was definitive they wouldn't do it, but that there were higher-priority features given that fact. Unlike his position on a couple of other things where he sounded pretty definitive (e.g., a rack unit b/c they sold so few of them). Of course, developing a new hardware SKU is a bigger commitment than hands-free editing, but it still is a development effort that would also increases dev maintenance and QA indefinitely.

Wrong forum. But I’ve not experienced that.