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silverhead

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silverhead last won the day on May 16

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  1. Please provide more details. - What exactly do you mean by this: “The IR appears to be present, but it doesn't load.” Where does it appear? How are you attempting to load it? - Where did you purchase the preset? - Was the IR file included in the purchase? If a purchased preset references an IR then the preset seller should include the (properly licensed) IR file.
  2. You can see the version that will be downloaded when you select it on the Downloads page. If that says v3.15 and it’s actually v1.00 that is being downloaded and installed, that’s a problem with the Line 6 website configuration. Open a support ticket to report it.
  3. The fact that it’s still working probably means the pcb board was not damaged. Any damage usually occurs during the incident (electrical malfunction), not during the repair. You’re right about warranty being expired.
  4. Sorry. I misspoke. You don’t need to update Reaper, just configure it to include the v3.15 VST installation folder for Helix Native and ignore the v3.11 VST folder. I’m not sure where exactly in Reaper you adjust the VST folder locations that Reaper should use but that’s all you should need to do. Of course that may not be the actual issue but it’s my best guess.
  5. Perhaps you have not updated Reaper to point to the new installation of HX Native. It may still be pulling up the previous version of HX Native.
  6. Is it working with your glue fix? If so you might be able to repair it yourself if you're comfortable with this sort of thing, and if you're willing to void any warranty still remaining on the device. I'm not so can't say whether the part you point to will work or whether it's 'simple or hard'. But beware - I know that this happened occasionally on POD HDxxxx devices and the repair often involved replacing a pcb board that was damaged during the incident. So it may not be as simple as replacing the port itself. My advice? Open a support ticket.
  7. The easiest way to do this is in HX Edit. Just drag/drop the preset to its new destination. Other presets will be automatically rearranged appropriately. You can do it directly on the device without HX Edit but it’s more annoying, and involves using an empty buffer location as a holding space so you don’t lose anything. It becomes MUCH more annoying if you need to rearrange multiple presets.
  8. I suggest you open a support ticket if you haven’t already.
  9. It’s likely a hardware issue but there’s a small chance that it is a firmware corruption. To be sure I would reinstall the firmware. Use Workbench HD to backup any customized models first. If the problem persists I would open a support ticket to address the hardware issue.
  10. What device are you using to run YouTube? If it’s your Mac I don’t understand the issue. Please provide more info. If it’s another device connecting to your HX Stomp, use the Retun (not Main) inputs and check Global Settings -> Ins/Outs -> Return Type
  11. Most symptoms of strange sounds using Variax Custom Tunings are the result of a simple inescapable fact: the string is still vibrating at its physically-tuned frequency. Your ears are relatively close to, and very sensitive to, the acoustic string vibration. You can hear it. Unless the volume of your Variax tuning is very loud, or the acoustic sound is blocked by closed earphones, your ear hears both the physical tuning and the altered tuning. Not usually a pleasing sound.
  12. There’s no discernible difference in the sound produced by Helix Native vs. a Helix hardware device. The comparison has been made many times by me and others, and reported here.
  13. All Variax models beginning with the JTV a series included the USB Workbench interface. Earlier models did not (Variax x00). I would expect a significant discount (~$100) for a JTV without the interface vs. one with it.
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