silverhead

Based on what I can see of your right hand in the video, this behaviour is normal depending on your Global Settings-> Footswitches assignments. If you have FS3 set to the default Tap/Tuner assignment, and you also have the Stomp Select set to the default Touch, then when the side of your hand touches FS3 as you rotate the knobs, it activates the Tempo or Tuner display. Read the manual description to discover your options and experiment to decide what settings work best for you. To test this, make sure your right hand does not touch FS3 as you rotate the knobs. The symptom and your annoyance should disappear.

Not with Helix. The Variax does that.

I would use the 4 Cable Method (4CM) as described in the HX FX manual, in the ’Hooking It All Up’ section. This allows you to use some of your HX FX models before the CX in the signal path (e.g. OD, Comp), and some after the CX (e.g. MOD, Reverb, Delay). On the CX, set the Return switch to the Power Amp setting. You can use the HX FX models in conjunction with the CX FX models as well if you wish. Give it a read and experiment. It can be confusing at first so don’t hesitate to come back with questions.

What version is the driver you’re using? Did your download the Windows 8 compatible version?

Sorry. I may be naive about it but not being facetious. I just don’t see the problem. A curiosity, yes. Just not something I would be inclined to spend time on. I’d just twist a VOL knob and be done with it.

Since your IR loader replaces a mic/cab model in the XT I would treat it like you are connecting to just the cab section of an external guitar amp. Try selecting an Output setting to match that setup.

I’m wondering whether the difference in volume levels is actually a problem. First, I assume the difference is noted when both devices have the overall device volume at max, or ‘unity’. I also assume that even if that’s true, you could lower the device master volume on the louder one to equalize them. What am I missing? Do we expect every device from every manufacturer to be equally ‘loud’? Is there some industry standard I’m not aware of?

Just to clarify - if you used the discount to purchase Helix Native you can't sell your LT and retain your HN incense before a specific time period (90 days? 180 days? - look it up in the Helix Native FAQs.) This is for an obvious reason - people buying a Helix product, using it only to buy the discounted Helix Native product, then immediately returning the Helix device for full refund.

You are correct. Your license is yours, not attached to the device. The device allowed a discounted price which is now not available to the new owner.

Seems the Line 6 Updater program is only compatible with Mac or Windows computers - not an iPad. Do you have access to a Mac or PC to use temporarily to update your firmware? Then you will be able to use the iPad app for preset management.

Can you confirm that you have tried recording both a dry and wet track simultaneously using your HX Stomp as the audio interface? This was suggested earlier by @schmalle but I haven’t seen a direct response to this. Then import the preset you recorded the wet track with into Helix Native and apply it to the dry track. Compare result, adjusting levels if required.

Have you downloaded the Line 6 Updater file? It is not the firmware. It is an executable file; run it and continue to follow the Firmware Update Instructions. After updating the firmware you can use the edit app to load preset files downloaded from Customtone.

To upgrade… Customtone is just a website. You download files using a browser such as Safari. The downloaded files go wherever they normally go, usually the Downloads area of your iPad. Then you use the app to load the downloaded preset files to your Catalyst amp.

Also check the Global Settings levels (Line/Instrument) in your HX Stomp Input and Output. In particular make sure the Output setting matches the expected input level of your speakers.

You could try a reset or reinstall the firmware... .... but after that length of time I suspect it's a hardware issue. Open a support ticket to see what your options are.

Have you explored the Customtone site (see top of this page)? Filtering for the Catalyst amp series I see 121 presets/tones available for download. Perhaps some of them will provide at least a starting point for further tweaking.

It is possible to use the Helix device to re-amp a signal from your DAW. That procedure is described in the manual using the Helix device as your audio interface. It can be adapted to use your Focusrite if you want but it’s really a standalone procedure that you might as well use Helix as the temporary interface for. However, it seems to me that you can’t use it with another plugin in the middle of the chain as you wish. The reamp procedure takes a track from your DAW and routes it through Helix processing with the output being recorded to a new track in your DAW. Seems to me you would need to record a dry guitar track, apply your Neural DSP plugin for any pre-processing to that track, reamp this signal through Helix to create a new track, and then apply Neural DSP again to that track for final processing. And if you want to change the Neural processing in the original track you will need to reamp it again. I’m not aware of any way to integrate the Helix reamp procedure into an existing track in the same way that plugins operate.

That’s an old product. Might as well keep it and use it as long as it’s still working but you’re right - if it’s not already it will soon be left behind as computer operating systems evolve. Personally I wouldn’t buy one today. Line 6 no longer makes standalone audio interfaces so I would look at offerings from other manufacturers. Focusrite audio interface products are frequently mentioned here but I don’t use one so can’t make a recommendation. Google is your friend. The only thing you might miss is a license to the original (pre v2.5) POD Farm product. This license was often bundled with a UX2 purchase. So if you use POD Farm and sell your UX2 you will need to purchase a new hardware independent (v2.5) POD Farm license.

There are likely several ways. My first thought is to use a split path preset with the cab sim alone on Path B. Split your paths just before the Output blocks. Path A output will use USB 1/2 and the Main outputs as usual for routing to your amp. Path B Output will use USB 3/4 so set the Record Input in your DAW to receive the incoming signal on USB 3/4. If you need details on how to set up a split path with a Path B output block consult the manual.

So when at home and not using the mixer do you still have this problem? Is it possible that Spotify has its own audio device setting, independent of the overall PC audio setting? What happens if you disconnect the mixer from the computer (usb) but leave it connected to Helix (XLR)? Just trying to troubleshoot here, not really suggesting solutions.

Please provide more info on your setup. You say 'my pre-amp'. Is that a physical device or do you mean a Pod Go pre-amp model? How are you monitoring your sound and what are the related cables/connections? Why do you want the POD Go in the setup at all; why not just connect your guitar directly to the pre-amp with your stompboxes pre or post as desired? Have you considered the 4CM setup as described in the manual?

If there is such a setting it doesn’t seem to be documented. Which means there likely isn’t.

Yes, I understand. Just saying that if the only way to do that is with multiple copies of preset 2, differing only in the default snapshot, I wouldn’t do it.

He’s using the POD Express, not POD Go. It does not have the Clarion model (at least not yet?).

Have you tried turning down the Gain/Drive on the Princeton? Or increasing the Bias setting?