themetallikid

yes you have it correct. I guess I dont know enough about laptop structures to have paid attention to that. I needed a new laptop and have never had an issue like this with any that I've had over the years. Lucky I guess. Anyway, I was able to strip my old laptop down as far as I can make it I'll give that a go for awhile, and maybe the Native/Stadium gas will leave. hehe, maybe. appreciate as always the help, I'll file this away for if I get the bug.

ok, so got confirmation from Line 6 that my laptop woes are basically not going to be fixed. The 'ARM-based processor' is not supported by their driver and likely won't be because of a smaller market share for that type of processor. So, my Helix is stuck with an Error 10 code where it won't pass audio anywhere. So, with that, if I'm understanding your above suggestions correctly (and I'm sure I'm not cause its new to me in a way).... I can control Native using my Helix Floor? Or am i missing something? My only option at this point seems to be to do some sort of 'on laptop' situation and just then export the audio via headphones or to my Fender power cab for in room jamming.

Ok, so after some more digging using AI to help navigate possible fixes.... It seems the 'ARM-based processor' is the problem. According to AI, "will not work until Line 6 releases native ARM64 drivers. The HX Edit application itself (preset editor/librarian) can run through Windows 11’s x86/x64 emulation layer. However, the Line 6 USB Audio Driver operates at the kernel level, which Windows 11 Prism/emulation cannot translate for ARM processors (like Qualcomm Snapdragon)." I can't seem to find anything specific for this.... Does anyone more CPU savvy know if this driver package exists? Or is there a way to get it? I'm all done playing live, I have my jam room all setup and the only thing to complete was getting HX Edit to work on this compatibility issue. If it makes sense to try a ticket, I will, I just don't know if they will support the older gen software compatibility at this point though.

Ok,.... so I'm giving up the playing 'live' ghost (been 28 years) and just been enjoying playing at home along to spotify etc. So with the new Native announcement (and pricing).....I'm considering selling the floor for what I can get for it and just going native. Especially since my new laptop absolutely refuses to use Helix as an audio source (damn Windows 11 driver crap). So... I've never done a 'Plug In' sorta thing. How do I get my guitar into my laptop, and how do i get the sound back out where I can monitor it? lol I have the Fender FRFR speaker for in room stuff, would likely buy a pair of headphones for nightly stuff (apartment living!!!). I dont need super high quality stuff as I'm not doing studio or anything. I may occasionally have some fun with Reaper and downloading some backing tracks for fun (vocal, guitar, bass work) but nothing that would need to be produced to the point of public consumption. I currently have a Mission Engineering pedal that I use as a wah with the Helix Floor, but I assume I would need some sort of controller to manipulate Helix Native if I wanted real-time snapshot/preset changing?? Help, Im trying to simplify and its confusing what I all need, lol. Thanks/Cheers in advance!!!

OK, whew, that was a lot, lol. Let me see if I can address those in order. The processor listed in system info is "Snapdragon(R) X-X126100-Qualcomm(R) Oryon(TM) CPU When I got it out of the box, I plugged it in, booted it up, it went through its 'setting up' windows, updates etc. and eventually when it came the desktop and didn't prompt any further updates, it was good to go. There is a windows update - "Windows 11, version 25H2" that is having an issue with downloading to install. Not sure why its hanging at 0% when I choose to update. In general, I have the settings set to download/install when they are available. I did not have anything additional with Lenovo to install, nothing of the usual bloatware that I noticed. I had an offer to install McAfee but did not install that. The only startup apps that are turned on currently are Microsoft One Drive and Windows Security Notification. This laptop was more meant to be a 'home' laptop, rather than a musical hub, however, I didn't think putting HX edit on here would be such a task, and it would sure help with not having to swap laptops seeing as I do home stuff and music stuff from the same desk (damn apartment living strikes again)...but if I need to rotate laptops, then so be it, it's not the end of the world.

from using some chat AI stuff, it seems that I need to do registry edits for windows 11 home edition to turn off the automatic assigning of the usb 2.0 driver. I'm not super comfortable doing that, so not sure what steps I can take going forward.

Your saying to uninstall/reinstall which driver the Helix? or the USB 2.0 audio one that windows seems to favor for everything?

Tried a brand new cable, both ports, same result regarding what shows up in the device manager.

yeah, I've tried googling that msg-pipe error and I can't find anything on that. I've tried the other of 2 USB -A ports and its no different either way. I'm heading to the store anyway, going to get a different cable. Though I feel thats the equivalent of the 'unplug/plug it back in' theory, I can't see how a different cable could fix this issue.

From troubleshooting with help from TGP as well, I think I know what the problem is, I cannot get it to recognize Helix as an audio device. I have installed the drivers (windows says the Windows USB 2.0 driver is the best for this device when choosing Helix Audio in the device manager). When I go into the sound settings and try and choose the output device I have 'speakers' only. I do not get any other options. When I have device manager up and plug in the USB cord to Helix, I see these two items pop up. The 'other devices - Msg Pipe' and Helix Audio. I have updated the driver automatically and get the message that drivers are up to date, when I manually try and choose the driver from the windows>program files>line6>folders where the drivers install to, it tells me the Windows USB Audio 2.0 'best driver for your device is already installed'. I think thats the issue, but I dont know how to correct that.

So I downloaded the driver(s), HX Edit 3.82, OG Helix Floor has been running 3.8 since it was released. 0 issues with my old Win 10 laptop, connect to Win 11 laptop (Lenovo) and I get 'No Device Found'. Also not getting windows audio through my Helix (as I usually do for jamming). I'm not sure what to look for, I've googled, and this seems to be an issue when WIN 11 was first released, but everything is updated, and I dont see any issues recently. I'm sure its USB Port related, but I'm at wits end to get this resolved. I've dug into and turned off the power management for the USB ports/Hubs in device manager. I turned off the memory intergrity, restarted, same results. Any help?? My WIN 10 setup was flawless with connections, so I have a hard time believing 'try a new cord' is the solution.

one other option would be to put a simple volume/gain block at the beginning of each A/B chain and set that to snapshots. The block would always be engaged, but you could assign the volume to be 0/100 or so depending on what you wanted.

DSP limits are the biggest road blocks....i did this with cabs, when I was trying out different IR's. Id put an amp block first in the chain, and then on path 1 2 IR blocks, and on path 2, 2 IR blocks. and then assign the bypass states so that 4 different snapshots would activate cab 1,2,3 or 4. The benefit of this approach with IR's vs Amps is that IR's have a slider to choose the IR slot, Amps dont have that. So with 4 IR blocks, you could essentially do 8 cab blocks by assigning snapshots 5,6,7 and 8 to also change the slider/IR slot as well as the bypass state. You can do the same with Amps, other than changing the amp block type (mesa > marshall > fender amps). Although, it would be cool if Favorites were also 'slotted' so that you could potentially have an amp block, and choose Favorite Slot #1 (Fender), and thus you could use snapshots to change it to Slot #2 (Marshall).....this is impractical in the sense that all the amp blocks are different DSP Sizes, so I get why it can't happen.

if your trying to create the 'drop c' tuning where the E string is turned down only, that is not possible without a variax guitar. the pitch blocks shift the whole guitar. I use Poly Pitch to shift down to drop C, from a drop D tuning.

OOPS....MY BAD!!!