silverhead

Visually inspect the ribbons inside the RJ45/VDI cable and its connectors, on both the Variax and the Helix. They can sometimes get bent. If so, fashion a small J-hook from a thin wire and gently reposition the ribbons. Also using a guitar cable and a VDI cable simultaneously is not a good idea. I know you only did it for test purposes but just be sure you don’t do it regularly. In fact, I always remove the battery when using VDI to be sure no issue develops from the dual power source. Overly cautious probably but better safe than sorry. Oh, and make sure your Helix preset Input includes Variax. (Please don’t be offended by this basic question. Sometimes the simplest and most obvious things are overlooked).

Forgive me for asking such basic questions but we know nothing about your experience with Customtone, and this is your first post. So…. Have you used Customtone successfully before? The Customtone Download action does not load the preset into your Line 6 device. It simply downloads the preset file to the Downloads folder on your computer (or wherever else you direct the default download location). There may be no notification to you that this has been done. Check your downloads location. After downloading the file you need to use the device’s Edit program to load the presets into your device.

I suggest you open a support ticket to work directly with Line 6 tech support.

Use the Downloads tab at the top of this page. In the middle (software) field select Catalyst Edit.

I do this too and have observed the same behaviour. I have learned to live with it because I haven’t found a way to keep the level smooth. I would welcome a solution also. While you can change the taper from linear to logarithmic using the Curve parameter, that only applies to an FX block like Vol and perhaps Wah. There is no such Curve parameter associated with the pedal itself, so it is not applicable when using a pedal as a controller for another block’s parameter(s).

I don't own or have any experience with this amp but from some quick research and your photo I have a couple of observations that may be helpful: 1) Wikipedia says this amp has "Optional footswitch control for reverb, channel switching, and boost". 2) Your photo shows Channel and Boost functions controlled by the same hardware jack. So that leads to a couple of questions: 1) Are you sure your specific amp has the Channel switching capability? 2) If so, do you need to change some setting in your amp so that the hardware jack distinguishes between a footswitch controlling the Channel or Boost functions?

I don’t have any experience with that amp, but there’s a section in the manual that described using the Looper for preset auditioning. It specifies a Routing parameter in the looper that is set to PRE. I presume that means it can also be set to POST. Try that.

I suggest you open a support ticket.

It would be very unusual for several switches to fail simultaneously so it sounds like a connector inside the device has come loose. If it’s no longer under warranty you might be able to fix it yourself. Carefully remove the back cover, and perhaps more, and look for a loose ribbon cable connection near the bottom row of footswitches. Reconnect if solidly. If you’re not comfortable doing that yourself open a support ticket or take it to any competent electronics repair shop.

Welcome to the world of digital FX! Your post certainly does not go against forum rules. I have moved it to a sub-forum called Tone Discussion where it is more likely to get the attention of tone aficionados. Hopefully someone who knows the band/song you mention will chime in to help. Unfortunately that someone is not me for this specific song/tone. However, I can make a couple of hopefully helpful observations: - It wil help to know exactly which Line 6 POD device you are using. Since you posted initially in the POD Go forum I assume that’s what you have. However, the same forum is used for the POD Express. Which do you have? Or is it some other POD device? - there is a learning curve to getting a good tone with any digital modeler, Line 6 or otherwise. My suggestion is that you begin by identifying all physical components of the original setup - guitar, amp/cab/mic, and analog pedals. Just don’t buy them yet! Ideally, find out the order of pedal placement. Start by creating a POD preset that uses the same or closest-match blocks in the same order. Then start experimenting with different settings on all blocks, activating one at a time. Start with the amp/cab/mic then add FX blocks incrementally. I think that you will get as close to the desired tone this way than you would by buying all the physical pedals. - if you are an experienced analog pedal user you might be able to get the tone more easily by buying all the physical pedals. However, I wouldn’t be too hasty about doing that. There’s a lot more to tone matching than just stringing pedals together. Their order is important, as is the way that the different pedals interact with each other at different parameter values. For an exact match you would need to know the specific parameter values used in each pedal, and you would also need to pay attention to the monitoring devices. Was the original sound created by micing a physical guitar amp? What sort of amp/cab? If you are not using that exact amp/cab how are you monitoring the sound? PA speakers? Headphones? Do you have the same type of guitar that was used originally? - You will get there! But it won’t likely be immediate gratification.

Maybe a split Path 2 with 2A Input set to mic and 2B set to USB3/4. There’s likely a sample preset in the Templates factory setlist that supports this.

That’s happening because the backing tracks from Reaper are probably configured to be routed to the Helix via the USB1/2 inputs. However, these inputs are NOT routed to the USB 1/2 Outputs from Helix; they are heard only at the Helix hardware outputs (headphones, speakers). By default your apps like Zoom only hear what is coming in to your computer over USB1/2, which is why they don’t hear the backing tracks. The fix is to force your Reaper backing tracks to be routed to the Helix USB1/2 outputs. You can do this in several ways. I think the simplest might be to configure Reaper to send the backing tracks over the USB3/4 pair to Helix. Then use a dual path preset in Helix and use Path 2 for the backing tracks. Set Path 2 Input to USB3/4 and set its Output to USB 1/2. Do not use any processing blocks in Path 2; if you do your backing tracks will be going through additional processing within Helix. You may need to simplify your guitar processing if you are already using a dual path preset.

That depends on your personal usage and requirements. I use Helix Native along with my Helix Rack and find the benefits are: - I can record both a wet and dry track simultaneously in my DAW (Cakewalk by Bandlab and/or Reaper). - I can use the Native plugin to reamp the dry track rather than using the Helix Rack hardware. My guitar tone can change repeatedly and continuously during the recording project development. I never need to replay a guitar part for tonal reasons (technical playing skill, now that’s different….). - I have the same familiar user interface in both Native and HX Edit. Anything I can do in Edit I can do in Native, subject to hardware restrictions (e.g. no FX Loop). Also, in Native I can remove the DSP limitations of a Helix device, and am limited only by my PC resources. - I can swap compatible presets between Helix Rack and Helix Native, meaning I immediately and easily have the same tones that are on the recording when I play live. - Helix Native is a very powerful plugin FX processor for lots of things other than guitar (vocals, synths, drums, …).

Try uninstalling and reinstalling the driver?

Generally it doesn’t matter whether you use the Channel volume or the Output block Level. However, an increase in the amp Channel Volume could affect the tone of the preset if there is an input-level-sensitive FX block after the amp. And, yes, you need to save the preset to save the changes.

I prefer to use Channel Volume to balance preset levels but you can use the Output block as well. The important thing to understand here is that these two controls do not affect the tone. Other parameters such as amp drive, gain, or amp Master volume do affect tone and should not be used for preset leveling.

What version is the other piece? The two pieces are the Catalyst firmware and the Catalyst Edit program. They need to be compatible.

Try disconnecting your H90 and restarting your computer. Does HX Edit run properly then?

Are you running the latest versions of both Catalyst firmware and Catalyst Edit?

Did you also update the Catalyst Edit program?

There is a Global Setting that lets you specify what you want the big Volume knob to control - XLR, 1/4”, etc.

Run your virus checker, restart your computer, then consult customer support for whatever Eventide product you are using that the message seems to be complaining about.

Is the expression pedal assigned as controller for the level on the VOL block?

You first need to download and install the latest version of HX Edit, v3.70. Have you done that?

That’s curious. I can see it in the Downloads section of this website (see link at top of this page). Go there and select POD HD500X Edit in the middle (Software) field. Leave the Hardware field blank. You should also download and install the driver. Select POD HD500X in the Hardware field, Drivers in the Software field, and make sure the OS field is accurate.