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Found 195 results

  1. Background Apple has recently pivoted away from using Intel-based CPUs with its computers, instead favoring the Apple Silicon processor, also known as the M1 Chip. Both Intel and Apple Silicon systems run on macOS 11.0 Big Sur. As it stands, YGG products are not fully supported on computers using Apple Silicon processors, so we cannot offer technical support for products installed on M1 systems at this time. We are working to update all of our software (applications, hardware drivers and plugins) to fully support Silicon-based systems. This effort will keep our developers fully engaged for the foreseeable future. Due to various factors, we cannot publish any timeframes for completion, yet we will publish meaningful information here as we get it. We highly encourage you to check with the manufacturers' websites of your music system’s hardware and software for M1 compatibility. Workaround on M1 Systems NOTE: Any workarounds offered are not official solutions. Issues experienced with workarounds offered cannot be addressed until official support is offered. Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Testing Applications and plugins tested on M1 systems running macOS 11.0 Big Sur: · Helix Native: working as expected on DAWs running under Rosetta, · Echo Farm 3.0: working as expected on DAWs running under Rosetta · Amp Farm 4.0: working as expected on DAWs running under Rosetta · POD Farm 2 (Plugin): working on DAWs running under Rosetta, but takes a few seconds to appear after adding an instance of the plugin · POD Farm 2 (Standalone): working as expected · Ampeg SVT Suite: working as expected on DAWs running under Rosetta · HX Edit: working as expected · POD Go Edit: working as expected · Powercab Edit: working as expected · Spider V Remote: working as expected · Workbench HD: working as expected · Line 6 Updater: working as expected · Line 6 License Manager: installs as expected, yet devices do not populate in Line 6 License Manager. There is currently an open bug for this issue. Not fully tested: · Hardware Audio Drivers Will not be updated to support Silicon-based systems: · StageScape Audio Driver · POD X3 products Audio Drivers, Editors, Updaters, Control Panel app and License Manager · POD XT products Audio Drivers, Editors, Updaters, Control Panel app and License Manager · TonePort UX8 Audio Drivers, Updaters, Control Panel app and License Manager TonePort/POD Studio KB37 Audio Drivers, Updaters, Control Panel app and License Manager
  2. Hi guys, my Helix currently still has the 2.3 firmware and since I have never used the HX Edit, I wanted to start with it. Now I see that you have to be careful when updating, otherwise you can break a lot. (from 2.7 to 2.8 e.g.) My question is how best to update from this old version. Is it enough to make a backup before and update to 3.1 right away? Or should I take smaller steps with the critical firmware change, from 2.3 to 2.7, then from 2.7 to 2.8 and then from 2.8 to 3.1? I don't really have a clue and would be happy if someone could give me advice. Thank you!
  3. So the history is today arrived my Pod Go, everything work as intended, but later I tried to install the Go Edit software... Everything worked until it asked me to update the firmware. The update failed. Now my Pod Go won't even boot, just shows up the blank pod go logo. What I've tried: Reinstall all drivers (won't fix) Tried to update with Line 6 Updater (Neither Go Edit & L6 Updater recognaise the device is connected) All the avobe but in Update Mode (Nothing :) ) All the avobe with another USB (Nope) Factory reset (Doesn't do anything) I know the factory reset shortcut is "press C&D buttons while powering on" but doesn't seem to do nothing. Maybe I should reclaim, and forget all the affliction it's causing me. Please help.
  4. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software Compatibility With macOS 11 Big Sur The following applications have been tested for general compatibility with macOS 11 Big Sur, with no issues found. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD We encourage anyone having issues with our software to contact our support staff at www.Line6.com/company/contact. Line 6ソフトウェア製品のmacOS 11 Big Surとの互換性情報 以下のアプリケーションのmacOS 11 Big Surとの互換性を検証し、問題なく動作することを確認しています。 Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Line 6ソフトウェア製品との互換性で問題が生じている場合は、www.Line6.com/company/contactへアクセスし、サポートスタッフまでお問い合わせください。 Line 6サポートチーム Compatibilité des logiciels Line 6 avec macOS 11 Big Sur La compatibilité générale des applications suivantes a été testée avec macOS 11 Big Sur et aucun problème n’a été détecté. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Nous invitons toute personne qui rencontrerait des problèmes avec nos logiciel à contacter notre service d’assistance à l’adresse www.Line6.com/company/contact. L’équipe d’assistance Line 6 Line 6-Software-Kompatibilität zu macOS 11 Big Sur Folgende Anwendungen wurden auf ihre allgemeine Kompatibilität zu macOS 11 Big Sur getestet. Dabei wurden keine Probleme festgestellt. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Dennoch möchten wir alle Anwender, die Probleme mit unserer Software haben, bitten, sich unter www.Line6.com/company/contact an unsere Support-Abteilung zu wenden. Ihr Line 6 Support-Team Compatibilidad del software de Line 6 con macOS 11 Big Sur Se ha probado la compatibilidad general de las aplicaciones siguientes con macOS 11 Big Sur y no se han encontrado problemas. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Si se presenta algún problema con nuestro software, lo invitamos a que se ponga en contacto con nuestro equipo de atención al cliente en www.Line6.com/company/contact. El equipo de atención al cliente de Line 6 Compatibilità del Software Line 6 con macOS 11 Big Sur È stata testata la compatibilità delle seguenti applicazioni con macOS 11 Big Sur, non è stato riscontrato nessun problema. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Invitiamo chiunque rilevi problemi con il nostro software a contattare il nostro staff di supporto su www.Line6.com/company/contact Lo Staff di Supporto Line 6
  5. Hello - I followed the instructions in Line6 website to upgrade but my computer crashed during the upgrade process. Now my Helix floor displays "Boot Failure. Entered Update Mode!" with :-3 error code on the top left corner. Should I send the unit back? I was planning on playing with it all weekend and now I am screwed. It seems the update progress was about 50% when the computer crashed. I tried uploading pictures here but does not work, will try to reply with pictures. Thanks for your help.
  6. Getauk

    Hot Springs

    What’s the chances of this cool drippy reverb being updated to Pod Go? Great unit, but I do miss not having the Hot Springs which is available with my HX Effects.
  7. Hi guys, does anybody have problems with high pitched background noise since the latest update ?
  8. Well, in case you hadn’t noticed, and as most people don’t seem to bother visiting the dedicated HX Native section - Helix Native v.3.11 was released on June 1st, with very little fanfare in these forums. It has been noted that it fixes the Big Sur issues of “sluggishness” etc. The two bullet points state: Improved stability and performance on macOS Big Sur. Other minor improvements and bug fixes. Also, a new updated HX Edit v3.11 is available. Improved stability and performance on macOS Big Sur. HX Stomp/HX Stomp XL: Renamed snapshots would not appear in HX Edit's command center window. HX Stomp's Input block could show as "None" on rare occasions after restoring from a backup. Other minor improvements and bug fixes. Hope this helps/makes sense for all those who were troubled by the previous version. Go get it.
  9. Hi! My Helix Floor just came in, after starting and noodling with it for a bit I decided to update the firmware (it comes with 1.06.5 firmware) to 3.11, but after it's been updated, it's stuck in the loading screen saying "WIll restore select Factory Settings..." and it has been doing this for almost 2 hours, anyone know how to fix this? Thank you!
  10. Hi, I've never had a an issue with any update until now. I backed up everything as suggested and the update failed. "Boot Failure. Entered Update Mode." I'm stuck. I uninstalled and re-installed all Line 6 Software and tried to restart my Helix. It shows 3.10 as the version number, but once POST finished, I get the Boot Failure message. Any advice?
  11. Here are the common button combinations for POD Go when attempting a factory reset or troubleshooting. To perform any of these, start with the POD Go turned off, then flip on the power switch while holding down the buttons below for 5-8 seconds. It's helpful to have your presets backed up or saved to your PC or Mac computer, before performing a factory reset. C & D - Factory Restore (Restores all factory settings) A & B - Clears Everything (Clears all presets, factory settings will not load) PAGE > - Update mode (helpful for any interrupted or failed updates) If your POD Go is booting up in Demo Mode (shown on display screen during power up), see below to resume normal mode: Hold down Bank/Preset Down and "D" footswitches during power up
  12. Hi everybody, here’s a quick test of all new 3.10 firmware features; no speech, just play! Ciao a tutti, ho fatto un breve test di tutte le novità del firmware 3.10; no dialoghi, solo suoni! https://youtu.be/VM5l3GAgu6A
  13. Hi there! I'm an owner of Helix rack, controler and mission pedal. That works great. To complement this, I purchased a year ago Helix Native to have that also. Presently, it's at version 1.82. I wanted to update it to a higher version, possibly 3.10 if I may, but for the life of me I can not find anywhere a button or a menu where I can update the version already installed on my laptop. How is it done if it can be done at all? Thanks for your help. Much appreciated.
  14. Important Information About the G10T Transmitter · The recommended charging temperature range of the G10T Transmitter is specified as 50° F to 86° F (10° C to 30° C). · The recommended operating temperature range of the G10T transmitter is specified as 32° F to 122° F (0° C to 50° C). · Line 6 recommends charging the G10T transmitter at least every 6 months, based on best practices for lithium-ion batteries. · The functionality for Yamaha THR10II Wireless and THR30II Wireless users to update the G10T to version 1.06 firmware is also available. · For G10T transmitters on firmware version 1.06, LED behavior is now as follows: G10T Transmitter (Docked in G10/G10S Receiver, POD Go Wireless, Spider V amp or THR10II/THR30II/THR30IIA Wireless amp) LED State Condition Red (slow flash) Charging, less than 30 minutes battery time remaining * Green (slow flash) Charging, more than 30 minutes battery time remaining * Green (solid) Fully charged † Dim Red/Pink, may turn off G10T is not docked properly – Try un-docking and re-docking 5-10 times Red (three quick flashes, repeating) G10T charging has stopped due to exceeding supported temperature. Charging will resume after 5 minutes at 50° F to 86° F (10° C to 30° C) ‡ Orange (solid) Docked and connected to Mac or PC, firmware update in progress Off Receiver not powered (G10T enters sleep mode after 4 minutes if receiver power is disconnected) G10T Transmitter (Connected to Instrument) LED State Condition Green (solid) Transmitting, more than 30 minutes battery time remaining Red (slow flash) Transmitting, less than 30 minutes battery time remaining Off Connected to an instrument but not enough battery to transmit § or Removed from instrument * All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when an LED state is indicated may vary slightly between charges. When the G10T flashes red, it may have up to 60 minutes of battery time remaining. † If the G10T reaches a full charge (solid green) and remains docked, the G10T LED may eventually flash green again. This is expected behavior as the G10T may discharge slightly after reaching a full charge, and its LED may then flash green until it again reaches a full charge. ‡ If the charging lockout indication continues for over 10 minutes, please stop charging and try again in a cooler environment condition. § When the G10T has insufficient power to transmit, its LED may indicate a pattern of five quick red flashes when connected to an instrument and audio is detected. This is expected behavior. G10 Receiver (G10T Transmitter docked) LED State Condition White (solid) G10T charging or fully charged White (flicker) System has auto-scanned and is changing its channel Red (flash) G10T not docked properly – Try undocking and redocking Pink (pulse) Connected to Mac or PC, Line 6 Updater open Pink (solid) Connected to Mac or PC, firmware update in progress Off No power to receiver G10 Receiver (G10T Transmitter un-docked) LED State Condition White (solid) G10T transmission received, more than 30 minutes of runtime Red (slow flash) G10T transmission received, less than 30 minutes of runtime White (pulse) Receiver on but no G10T transmission received White (flicker) G10T transmission dropout (RF mute) Off No power to receiver G10S Receiver (G10T Transmitter docked) LED State Condition Battery LEDs Green (cycle 1-2-3) G10T charging 3 Green LEDs (solid) G10T fully charged RF LEDs 3 Red LEDs (solid) More than 75% interference (not usable) 2 Red LEDs (solid) 50% interference (usable, but only for short range) 1 Red LED (solid) 25% interference (usable, also indicates G10S power on) Battery LEDs Off RF LEDs On Battery LEDs – Off RF LEDs – Red (cycle 3-2-1) G10T not docked properly – Try undocking and redocking Battery LEDs – Off RF LEDs – 3 Red LEDs (solid) Connected to Mac or PC, Line 6 Updater open All LEDs Off No power to receiver G10S Receiver (G10T Transmitter un-docked) LED State Condition Battery LEDs 3 Green LEDs (solid) G10T transmission received, more than 4.5 hours of runtime 2 Green LEDs (solid) G10T transmission received, more than 3 hours of runtime 1 Green LED (solid) G10T transmission received, more than 1.5 hours of runtime 1 Red LED (solid) G10T transmission received, more than 30 minutes of runtime 1 Red LED (flash) G10T transmission received, less than 30 minutes of runtime RF LEDs 3 Green LEDs (solid) G10T transmission received, good signal strength 2 Green LEDs (solid) G10T transmission received, average signal strength 1 Green LED (solid) G10T transmission received, poor signal strength 3 Red LEDs (solid) No G10T transmission received, more than 75% interference (not usable) 2 Red LEDs (solid) No G10T transmission received, 50% interference (usable, but only for short range) 1 Red LED (solid) No G10T transmission received, 25% interference (usable, also indicates G10S power on) Red (cycle 3-2-1) G10S channel knob has been changed from its setting since G10T was last docked All LEDs off No power to receiver
  15. Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. Units sold after March 2020 were already updated to the latest version and require no update. However, if you own a Relay G10 purchased before then, and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
  16. I'm sorry about this question, i might just miss something, but I've read the update guide and it didn't really make it clear to me. Right now I have Helix LT at 2.30. As title says should i update it straight to 3.00 or extra steps should be taken? The reason I ask is because when i had Helix LT back in a day at 2.30 the latest firmware was 2.82. To install this one i had to update to 2.71 first because somehow 2.80 wasn't installing above 2.30. So my update steps were 2.30 -> 2.71 -> 2.80 -> 2.82. I don't really wanna brick Helix or something, so just to make sure I made a topic here. Sorry once again.
  17. Hi- Just updated from 2.82 to 3.01 for Helix floor. All seems to have gone smoothly, but instructions ("Step Tres") say to restore from the backup that was created prior to the update. Everything seems to be OK. Is this restore from backup mandatory for a reason I don't know about or haven't been able to determine? Wouldn't want to retrograde factory settings, for example. Thanks for your input.
  18. i have updated my line 6 UX1 to the latest driver 4.2.7.7 from 4.2.7.6 but when i go to "Line 6 audio-MIDI devices settings" i cannot change the bit depth or buffer size. when i select another size or bit rate, it just reverts back to default. the previous update did not do this. i have uninstalled all line 6 drivers and updated to the new one. i had no luck so i reverted back to the previous update. i would like to update this thing! please help!
  19. I tried to update to 3.01. The HX edit is at 3.0, I signed up, back up my presets, and then I clicked update. HX Edit is stuck on the Update Device screen and is stuck with the phrase at the bottom saying "initializing firmware installation..." It's been like this for hours, and the helix floor screen says "update message server started". HX Edit won't let me quit out either because it says I need to wait until the update is finished. Please help. I don't want to risk bricking my Helix. I'm on OSx 19.15.7 Catalina
  20. So I’m trying to update my helix and I downloaded the firmware on hx edit but for some reason , my helix isn’t updating. I’m stuck on “firmware downloaded successfully”. The display screen isn’t changing to the update stage. Does anyone know how to fix this issue ?
  21. Hello everyone, Just tried to update my Helix LT from 2.92 to 3.0 with HX edit 3.0 without success, the update stopped and HX Edit asked to turn off and on the Helix. https://postimg.cc/gallery/gLLdZFp I tried to put it in test mode (turn on the helix with switch 3 and 4), safe mode, factory reset... nothing works (see image link). I am running a 2020 MacBook Pro 13", with Core i7/16Go DDR4. Any suggestions ? I am getting a bit preoccupied as I had to reset it once but this time even the factory reset doesn't work. Thank you very much for your help
  22. So I've been a Helix user for awhile now, and I've honestly never done a forum before, but I have had some pipe dreams for the helix since I've owned it, and thought maybe I'd just ask to see if it could happen. Amp Suggestions: -Milkman (I've always wanted to own a Milkman amp, some sort of old school, bluesy, creamy type tone. I know you can just edit a Fender Deluxe to get a similar style, but there really is something special about these Milkman amps, and if it could be recreated in the helix, it would be like amp heaven for me) More practical suggestions: -Graphical Display for Eq (I've seen this suggested a lot, so I really think it should be considered in an update. I work as a sound engineer, so I am aware that you need to use your ears, but sometimes having a visual representation just adds to the experience of setting up a rig. It's nice to "see" what I'm doing as I'm hearing it) -Amp and effects Display (Literally, the only thing that is missing on the helix to make it feel more like a luxury item is just an update for the graphical interface. I'm not talking much, just some sort of pop up that displays a picture of the pedal or amp you're using. You can already kinda see them in the HX edit program. So it's not like it would involve making any new art, I would just like to see a picture of what I'm using. It creates vibe, and sometimes it helps me remember the name of what I'm using, since these are all "made up" amps. It would really make the difference with the helix being a luxury item). Buggs or Problems with Programming -Having an option to turn off the auto-increase feature (Sometimes when I'm trying to set something on the helix, like a certain gain level on a pedal, I turn the knob really fast, and it automatically jumps to way past where I wanted it to go. It gets annoying as I either have to turn the knob really carefully and slowly, or just keep going back and forth pass the value that I actually want. It's super frustrating. It be nice to turn off that feature, so it wouldn't matter how fast I turned the knob, the values would never automatically jump like 50 units.) -Saving Effects/amps: Values/names (Lastly, something that so many people have asked for, and it really wouldn't be difficult to do or take up much more space on the device. Being able to save presets for effects. Like if I always dial in a certain set up for an amp, but I want to use it on a different rig, I could save a preset of that particular amp/effect and name it whatever I wanted. It could also help, if I set up an amp to try to replicated a different amp that's not modeled on the helix, I could save "my own amp" without having to bug you guys about adding a new effect or amp. I could make one of the fuzzes sound like a russian version of the big muff pi and call it "big muff pi-r" and always be able to find it in my effects..
  23. Hi. I'm having trouble with my Helix Control. When i booted my rack unit up yesterday, the control also booted up in LCD Test mode. It switches between this and Update mode but never reverts back to presets. The rack is recognising this as having not been updated. I clicked update but it does nothing and just keep repeating, asking to update. I can't seem to get it out of the test mode so any help would be greatly appreciated. Thanks. Picture for reference
  24. Hi folks, I bought my Helix in 2017 and despite playing with it for a while, I had to move countries and it had been sleeping in my office for a long time now. Yesterday I decided to pick it up again and do some playing/recording. Its firmware was version 2.21 then and I upgraded it to 2.92 using the latest Helix Edit app. It all went well, but I'm surprised it went "too well", actually: the instructions mentioned my user presets would be erased during the upgrade, but they didn't! I can still find and use them after the upgrade, which included the big overhaul from version 2.80. The fact that I could already find those presets held me back from importing my backup after the upgrade. So the question is: should I factory reset the Helix after the update, and THEN import the backup? By doing so, is there a risk of the new factory presets of the current firmware be replaced by the old ones of the backup, or only my user presets will be reapplied? By the way, my old "Helix" app is still there lingering on my PC alongside the new "Helix Edit" app. Can I safely uninstall the "Helix" app and only use the "Helix Edit" app from now on? And if I do need to factory reset, can I confirm that it's by turning it on while pressing switches 9 and 10? Sorry if all of this is repeated, but I couldn't find a direct answer to these questions because I'm a noob. Best regards to all.
  25. All, I have seen that there is no a real solution for this error, I`ve tried everything, different USB cable and USB port, reset, different OS, manual installation of the flash memory NOTHING is working so far! Still get the following error : POD HD500X update failed. (code 80007211) Firmware update timed out waiting for response from the device. Try the update again, making sure the cables are still connected. My specs: Win7 32 bit, i5 processor with 8GB RAM, Monkey 1.66, Drivers 4.2.7.1, USB Firmware 1.01 As anyone from the technical support a solution yet for this failure ? I am quite disappointed! Thank you fr2632
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