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  1. Please help! Popping and banging when changing effects. Other glitches include: Poly sustain freaking out and sustaining previous chords, also a random global settings change where tapping up and down on bank mode just went through each bank individually rather than up/down a page. None of this happened before in previous software, also I re-installed previous firmware and it all worked normally. Have reset to factory multiple times (with and without using my old back ups) and updated using both Line 6 updater and HX Edit Update: after loads of updates and exploration i've found that it may just be when the Kinky Boost is selected, the reverbs bang when you scroll through them. Does anyone else have this issue?
  2. After posting the same advice over and over and over throughout the last years (and for several times just during the last hours), I decided to post this here, so I can just link to it (it's also missing in any official Line 6 documentation, at least in a direct, straight ahead form). So, your update to whatever firmware failed? The following steps helped TONS of people over the last years, so give them a try. Note: I am assuming that you've backed up your HX family device already. In case you haven't, now is the time. But as your update possibly failed already, you won't be able to do so, then just proceed (and let's hope you've backed up before). 1) Shut down HX Edit (using it was likely the reason for the update not to work in the first place, so don't use it this time). Windows users *need* (<-!!!) to make sure no traces of it are running in the background anymore. You can either kill the process by using the task manager, in case you don't know how to do that, just reboot your computer. Again: It is ABSOLUTELY mandatory for the following steps to work that there's NO HX Edit or traces of it running. 2) Go to this site: https://line6.com/software/ Download the Line 6 Updater this way: That will take you to the site with the actual download (I'm not posting that link because there's various operating systems supported). 3) Install the Line 6 Updater. Edit: Mac users, in case you're running into troubles installing things, please read the bottom of this post. 4) Go to this page again: https://line6.com/software/ This time, download the actual firmware this way: Make ABSOLUTELY sure you select your hardware properly! Again, clicking "Go" will take you to the actual download page. Note: The file you will be downloading comes with a "hxf" file ending, make sure to remember the location you've downloaded that file to, you will need to know soon enough! 5) Connect your HX familiy device. Edit: 6) This*might* not be necessary, also, in case your unit really seems bricked, it might not work, but just to make sure, enter safe-boot (aka update mode). Here's how (copied from elsewhere on this site): - Helix Floor/LT: enter update mode manually by holding footswitches 6 + 12 - Helix Rack: ENC1 & ENC6 - will enter Update Mode (This feature is only available on firmware v1.06.5 and higher) - HX Effects: Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in a un-recoverable state - HX Stomp and Stomp XL: Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. (this will apparently cause a blank screen) 7) Start the Line 6 Updater you've just installed (well, maybe you've installed it already in the past, just start it...). 8) DON'T sign in, chose "Offline Mode" (<-!!!). 9) On the following page, your device(s) should appear. If that's not happening, check whether they're properly connected to a dedicated USB port and not to some fancy HUB. Also check that the USB cable you're using is of decent quality. In case you've checked all that but your device still doesn't show up, quit reading this thread and look for another computer to try with, the following procedure obviously only works as long as your devices are detected by your computer (yeah, I know this sounds like "computing 101 nanny" stuff, but be it so...). 10) Select your device, just click on it. 11) In the following dialog, click here: In the following open dialog, navigate to the file you've downloaded in step (4). Make ABSOLUTELY sure it's indeed the file you've downloaded and not some earlier version or something for another device. 12) Click "Update". This might take a while, as can be read here: Wohoo! Once done, make sure you've got the latest version of HX Edit installed. In case you haven't, grab it from here again: https://line6.com/software/ Following page will take you to the actual download. Download and install. 13) Perform a factory reset before booting into HX Edit. Might not be required all the time but Line 6 recommends doing so. In case you didn't manage to do a backup before the trouble started, you might however want to do that now and then perform a factory reset. Here's the procedures for the various HX family products: Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp HX Stomp XL: While holding footswitches C & D, turn on HX Stomp That should be it. Yeah, as said, computer nanny kinda stuff, but then, this really isn't explained too well officially (the official procedure is online updating via HX Edit, which seems to fail often enough to justify writing my little installment). Good luck! Edit: Quite obviously, in case everything worked, you might want to reload your backup onto your device, using HX Edit. Edit #2 To all Mac users running a macOS version from Catalina and onwards: Apple has added several security measures, starting with Catalina. In case an application (in this case most likely the Line 6 Updater, which I think hasn't seen an update to itself for a while, whereas HX Edit should usually just install fine) comes up with whatever error message when doubleclicking the installer, as a first step, try to do a rightclick and select "open". You will likely see a warning but it'll often allow you to click onto something saying "yes, open anyway". In case that doesn't work, it might take you to the security settings straight away. But apparently, sometimes it doesn't. As I'm still running Mojave at the time of writing this, I can't tell you the exact procedure, so here's some information: https://support.apple.com/en-us/HT202491 Thanks to @datacommandofor pointing me to those.
  3. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software compatible with macOS 13 Ventura/Intel The following applications have been tested for general compatibility with macOS 13 Ventura running on Intel CPU systems, with no issues found. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit POD HD300 Edit POD HD400 Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) Line 6 Software with limited compatibility with macOS 13 Ventura/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm 2.5 works as a standalone app. It also works as a 64-bit plugin in Ableton (AU), Garageband (AU), Logic (AU), Reaper (AU), and Studio One (AU). Pod Farm 2.5 does not work as a 32-bit VST in Ableton, Cubase, Reaper, and Studio One. Echo Farm 3.0: Echo Farm works in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST), and Reaper (AU/VST). Echo Farm does not work in Garageband (AU). Believed to be iLok-related. We suggest ensuring that the latest version of your DAW and iLok License Manager are installed, and the licenses re-authorized. Known issues on the Mac forum: Fatal Error: 100001 https://discussions.apple.com/thread/253693434 Amp Farm 4.0: Amp Farm works in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST), and Reaper (AU/VST). Amp Farm does not work in Garageband (AU). Believed to be iLok related. We suggest ensuring that the latest version of your DAW and iLok License Manager are installed, and the licenses re-authorized. Known issues on the Mac forum: Fatal Error: 100001 https://discussions.apple.com/thread/253693434 Line 6 Hardware compatible with macOS 13 Ventura/Intel The following hardware products have been tested for general compatibility with macOS 13 Ventura running on Intel CPU systems, with no issues found when using the latest available Line 6 driver or the macOS 13 class-compliant driver, as applicable. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys 25/49 Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products GuitarPort Variax USB Interface Variax Additionally, the Apple Silicon M1 chip compatibility KB article lives here. We encourage anyone experiencing issues with our software to contact our support staff at www.Line6.com/company/contact. Line 6ソフトウェア製品のmacOS 13 Venturaとの互換性情報 以下のアプリケーションのmacOS 13 Venturaとの互換性を検証し、問題なく動作することを確認しています。このリストは、他のアプリケーションがテストされ、互換性があると見なされたときに、進捗状況に応じて更新されます。 Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) macOS 13 Ventura/Intelとの互換性が制限されたLine 6ソフトウェア POD Farm 2.5(スタンドアロン/プラグイン):Pod Farmは、Ableton(AU)、Logic(AU)、Reaper(AU)、Studio One(AU)でスタンドアロンおよびプラグインとして動作機能します。 Ableton、Cubase、Reaper、StudioOneではVSTとしては動作機能しません。 Echo Farm 3.0:Echo Farmは、Pro Tools(AAX)、Ableton(AU / VST)、Cubase(VST)、Logic(AU)、Studio One(AU / VST)、およびReaper(AU / VST)で動作します。Garageband(AU)では動作機能しません。 Amp Farm 4.0:Amp Farm は、Pro Tools(AAX)、Ableton(AU / VST)、Cubase(VST)、Logic(AU)、Studio One(AU / VST)、、Reaperで動作します。 Amp Farmは、Garageband AU では動作しません。 Line 6のハードウェアとmacOS13Venturaとの互換性 以下のハードウェア製品は、IntelCPUシステムで実行されているmacOS13 Venturaとの一般的な互換性についてテストされており、最新のLine 6ドライバーまたはmacOS13クラスコンプライアント・ドライバーを使用して問題 なく動作することを確認しています。 このリストは、他のアプリケーションがテストされ、互換性があると見なされたときに、進捗状況に応じて更新されます。 Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Line 6ソフトウェア製品との互換性で問題が生じている場合は、www.Line6.com/company/contactへアクセスし、サポートスタッフまでお問い合わせください。 Line 6サポートチーム Compatibilité des logiciels Line 6 avec macOS 13 Ventura La compatibilité générale des applications suivantes a été testée avec macOS 13 Ventura et aucun problème n’a été détecté. Cette liste sera mise à jour avec nos progrès sur d'autres applications au fur et à mesure qu'elles sont testées et jugées compatibles. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) Logiciel Line 6 avec compatibilité limitée avec macOS 13 Ventura/Intel POD Farm 2.5 (Autonome/Plugin): Pod Farm fonctionne de manière autonome et en tant que plug-in dans Ableton (AU), Logic (AU), Reaper (AU) et Studio One (AU). Pod Farm ne fonctionne pas comme un VST dans Ableton, Cubase, Reaper et Studio One. Echo Farm 3.0: Echo Farm fonctionne dans Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) et Reaper (AU/VST). Echo Farm ne fonctionne pas dans Garageband (AU). Amp Farm 4.0: Amp Farm fonctionne dans Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) et Reaper (AU/VST). Amp Farm ne fonctionne pas dans Garageband (AU). Compatibilité matérielle de Line 6 avec macOS 13 Ventura La compatibilité générale des produits matériels suivants a été testée avec macOS 13 Ventura exécuté sur des systèmes à processeur Intel, aucun problème n'ayant été détecté lors de l'utilisation du dernier pilote Line 6 disponible ou du pilote conforme à la classe macOS 13, selon le cas. Cette liste sera mise à jour avec nos progrès sur d'autres applications au fur et à mesure qu'elles sont testées et jugées compatibles. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Nous invitons toute personne qui rencontrerait des problèmes avec nos logiciel à contacter notre service d’assistance à l’adresse www.Line6.com/company/contact. L’équipe d’assistance Line 6 Line 6 Software-Kompatibilität mit macOS 13 Ventura Die folgenden Anwendungen wurden auf allgemeine Kompatibilität mit macOS 13 Ventura auf Intel-CPU-Systemen getestet, wobei keine Probleme festgestellt wurden. Diese Liste wird fortlaufend aktualisiert, sobald weitere Anwendungen getestet und für kompatibel befunden werden. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) Line 6 Software mit eingeschränkter Kompatibilität mit macOS 13 Ventura/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm funktioniert als Standalone und als Plugin in Ableton (AU), Logic (AU), Reaper (AU) und Studio One (AU). Pod Farm funktioniert nicht als VST in Ableton, Cubase, Reaper und Studio One. Echo Farm 3.0: Echo Farm funktioniert in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) und Reaper (AU/VST). Echo Farm funktioniert nicht in Garageband (AU). Amp Farm 4.0: Amp Farm funktioniert in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) und Reaper (AU/VST). Amp Farm funktioniert nicht in Garageband (AU). Line 6 Hardware-Kompatibilität mit macOS 13 Ventura Die folgenden Hardwareprodukte wurden auf allgemeine Kompatibilität mit macOS 13 Ventura auf Intel-CPU-Systemen getestet. Dabei wurden keine Probleme festgestellt, wenn der neueste verfügbare Line 6 Treiber oder der macOS 13 Class-Compliant Treiber verwendet wird. Diese Liste wird fortlaufend aktualisiert, sobald weitere Anwendungen getestet und für kompatibel befunden werden. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Dennoch möchten wir alle Anwender, die Probleme mit unserer Software haben, bitten, sich unter www.Line6.com/company/contact an unsere Support-Abteilung zu wenden. Ihr Line 6 Support-Team Compatibilidad del software de Line 6 con macOS 13 Ventura Se ha probado la compatibilidad general de las aplicaciones siguientes con macOS 13 Ventura y no se han encontrado problemas. Esta lista se actualizará con nuestro progreso en otras aplicaciones a medida que se prueben y se consideren compatibles. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) Software Line 6 con compatibilidad limitada con macOS 13 Ventura/Intel POD Farm 2.5 (independiente/complemento): Pod Farm funciona de forma independiente y como complemento en Ableton (AU), Logic (AU), Reaper (AU) y Studio One (AU). Pod Farm no funciona como VST en Ableton, Cubase, Reaper y Studio One. Echo Farm 3.0: Echo Farm funciona en Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) y Reaper (AU/VST). Echo Farm no funciona en Garageband (AU). Amp Farm 4.0: Amp Farm funciona en Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) y Reaper (AU/VST). Amp Farm no funciona en Garageband (AU). Compatibilidad de hardware de Line 6 con macOS 13 Ventura Se probó la compatibilidad general de los siguientes productos de hardware con macOS 13 Ventura que se ejecutan en sistemas de CPU Intel, y no se encontraron problemas al usar el controlador Line 6 más reciente disponible o el controlador compatible con la clase macOS 13, según corresponda. Esta lista se actualizará con nuestro progreso en otras aplicaciones a medida que se prueben y se consideren compatibles. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Si se presenta algún problema con nuestro software, lo invitamos a que se ponga en contacto con nuestro equipo de atención al cliente en www.Line6.com/company/contact. El equipo de atención al cliente de Line 6 Compatibilità del Software Line 6 con macOS 13 Ventura È stata testata la compatibilità delle seguenti applicazioni con macOS 13 Ventura, non è stato riscontrato nessun problema. Questo elenco verrà aggiornato con i nostri progressi su altre applicazioni in quanto testate e ritenute compatibili. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Universal Intel/M1 Driver 1.0.0 (TonePort/POD Studio/POD HD) Software Line 6 con compatibilità limitata con macOS 13 Ventura/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm funziona come standalone e come plug-in in Ableton (AU), Logic (AU), Reaper (AU) e Studio One (AU). Pod Farm non funziona come VST in Ableton, Cubase, Reaper e Studio One. Echo Farm 3.0: Echo Farm funziona in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) e Reaper (AU/VST). Echo Farm non funziona in Garageband (AU). Amp Farm 4.0: Amp Farm funziona in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) e Reaper (AU/VST). Amp Farm non funziona in Garageband (AU). Compatibilità hardware della linea 6 con macOS 13 Ventura I seguenti prodotti hardware sono stati testati per la compatibilità generale con macOS 13 Ventura in esecuzione su sistemi CPU Intel, senza che siano stati riscontrati problemi quando si utilizza il driver Line 6 più recente disponibile o il driver conforme alla classe macOS 13, a seconda dei casi. Questo elenco verrà aggiornato con i nostri progressi su altre applicazioni in quanto testate e ritenute compatibili. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Invitiamo chiunque rilevi problemi con il nostro software a contattare il nostro staff di supporto su www.Line6.com/company/contact Lo Staff di Supporto Line 6
  4. In the event that you have connected a RELAY G10 or TB516G transmitter and observed text in the Line 6 Updater app stating that 'The transmitter was not detected correctly', it is likely that the computer has not completed the download of the appropriate device drivers. This may be due to not having allowed the computer enough time to install the drivers upon any initial connection to a USB port on your computer. Please make sure that you are connected to the Internet, and that you have given enough time to allow your computer to search for and install the device drivers. This may take several minutes. The process may also be slowed if any other programs or windows on your computer are open, so it is recommended that you close them before proceeding. Once the drivers have installed, please quit and again launch the updater app, and then attempt the update process with your transmitter. If you are still experiencing an issue at this point, please also check your computer's 'Device installation settings' to make sure that Windows is configured to automatically download driver software (Please click here for a knowledge base item that will further assist with this). Additionally, the driver that the G10 uses is native to Windows and may need to be reinstalled in order for the G10 to be recognized. To obtain the driver, click the link below to visit the website for Infineon, who is the vendor for the driver. There, you can register for a free account. After registering and verifying your email, you can log in to the Infineon site and then manually download and install their "Cypress Driver Installer": USB-Serial Windows Driver Installer
  5. Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system. Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source. 1) Download and install the latest version of HX Edit BEFORE you run the update. If you're on a Windows computer, it may be helpful to restart after the installation. https://line6.com/software/ 2) Put your Helix into update mode, by pressing and holding buttons 6 and 12 while you power on the Helix. For the HX Stomp, press and hold down the RIGHT page button while power on the device. (You may get a blank screen that is white, or black - this is normal for the HX Stomp) 3) Then use the Line 6 Updater (NOT HX Edit) to run the latest firmware update again. Make sure only the Line 6 Updater is running during the update, close all other recording applications. (If the Helix is in update mode, it should show up on the screen when updater is open after you sign-in. If the Helix doesn’t appear, try re-booting the Helix normally, you should also try different USB ports on your Mac or PC). For further info on the update, please check out this page: https://line6.com/support/page/kb/effects-controllers/helix/helix-350-release-notes-r1003/
  6. My Helix rack unit is up to date with the latest 3.50 update. When the foot controller is plugged in, it says the controller needs to be updated. When I select OK to update, it reads "Starting Helix Control Update..." but it never progresses beyond this point. This happened right before a gig and basically ruined the show for me. What do I need to do to get beyond this point?
  7. We're sure you'll have a great experience with your Helix. As with anything, be sure to regularly back up your presets, and in the event anything unexpected happens while using your Helix, please perform one or more of the steps below while powering on your unit. If your Helix ends up in a bad state due to a failed firmware update try rebooting the Helix/Helix Rack while entering update mode by holding down footswitches 6+12 (Helix/LT) or encoders 1+6 (Rack). You should see "Entered Update Mode" on the screen, once this is done properly. Then you can re-connect to Line 6 Updater. You may need to manually resume the update using Line 6 Updater (NOT HX Edit). Make sure all other recording software is closed on your system. Make sure to try this out on different USB ports, or multiple computers in case of poor USB connections, or if the the Helix doesn't connect at all with update mode, or its regular boot-up. Further info on the update process can be found here: Helix Floorboard/LT 1. Holding footswitch 5+6 on boot restores Global parameters 2. Holding footswitch 7+8 on boot restores presets and setlists ”THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 3. Holding footswitch 8+9 on boot restores presets, setlists, and IRs ”THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 4. Holding footswitch 9+10 on boot restores presets, setlists, globals and IRs (restores factory bundle) "THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 5. Holding footswitch 10+11 on boot will rebuild your presets in the latest loaded firmware 6. Helix can now restore by clearing only the current preset instead of wiping out all presets. While holding footswitches 11 + 12 7. Helix can now, after firmware 1.06.5, enter update mode manually by holding footswitches 6 + 12 Helix Rack Since the rack doesn't have footswitches, you'll instead hold down a combination of the 6 encoders that are below the main LCD screen as you're booting up. ENC2 & ENC3 - reset globals ENC3 & ENC4 - restore stock presets and setlists ENC4 & ENC5 - restore stock presets, setlists, and IRs ENC5 & ENC6 - reset globals and restore presets, setlists, and IRs (entire factory restore) ENC1 & ENC3 - rebuild all presets ENC1 & ENC5 - clear all presets, setlists, and IRs ENC1 & ENC6 - will enter Update Mode (This feature is only available on firmware v1.06.5 and higher) HX Effects 1. Holding FS3 + MODE - Will clear all Presets and IRs 2. Holding FS4+FS5 - Will reset Global Settings 3. Holding FS5+FS6 - Will reset Presets only 4. Holding FS6+TAP - Will Perform factory restore (reset, Globals, IRs, and Presets) 5. Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in a un recoverable state HX Stomp Hold these button combinations while powering up the HX Stomp: 1. FS1, 2 & 3: clears all presets/IRs 2. FS1+2: resets presets and IRs 3. FS 2+3: factory restore (globals, presets, IRs) 4. Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. HX Stomp XL Hold these button combinations while powering up the HX Stomp XL: 1. FS ^, C & D: clears all presets/IRs 2. FS ^+C: resets presets and IRs 3. FS C+D: factory restore (globals, presets, IRs) 4. Page >: Update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. Make sure to always update to the latest firmware using Line 6 Updater. http://line6.com/software/
  8. https://line6.com/software/index.html?hardware=All&name=POD Go Edit&os=All&submit_form=set
  9. Hi, all, I heard buzz about the new Mk II firmware update for older Spider V models and thought I'd give it a chance with my Spider V 20. I couldn't find any downloads for this firmware update under the Spider V 20 category, which should have discouraged me from proceeding. However, a different thread showed the firmware update listed under the Spider V 240HC. Assuming the download listings were just quirky, I decided to download that update and install it via the Line 6 Updater. I had to manually select the file for the updater to install it. The updater didn't complain, just installed the firmware and restarted my amp. However, the update seems to have broken my amp--when I turn it on, it crackles a few times, and all three FX buttons are orange. Neither my Spider V Remote nor my Line 6 Updater software will recognize that the amp is plugged into my machine. I have tried two methods of factory resetting that I could find online: 1. Hold down all three FX button and press Save. 2. Hold down FX2 and FX3 and press Save. Neither method worked. Have I bricked my amp? If not, is there some info about resetting it that I'm missing?
  10. In some cases when docking G10TII in a receiver for firmware update, the transmitter LED may briefly indicate green before changing to flashing red. This is normal. If the transmitter is docked in the receiver device, and the receiver is powered off or power is disconnected (e.g., connected power strip is turned off), the transmitter will enter sleep mode after 4 minutes. When the receiver is powered on again, the transmitter must be un-docked and re-docked before charging will resume. Powering a G10 receiver or G10S receiver from the USB port of a Mac or PC is not supported (this may or may not work, but cannot be guaranteed as it depends on the amount of current available from the computer). If POD Go Wireless is connected to a Mac or PC with the Line 6 Updater app open, and a G10T or G10TII transmitter is docked in the POD Go Wireless, it may take several seconds before the transmitter appears within the Line 6 Updater window. For users of the original G10T transmitter only, the G10S receiver’s battery LED segment will now indicate a solid red LED for the low battery state, without flashing. Each time the G10TII transmitter on the 2.05.0 firmware is docked in a receiver device, the G10TII LED will flash red for 3 minutes while the device’s battery data is read. This will occur even if the G10TII is already at or near a full charge (after that 3 minutes, a transmitter that is at or near a full charge would change to flashing green and eventually to solid green, depending on its charge level).
  11. Hello everyone! So, I am in the market for a Pod GO but I was thinking... does any of you know if it will be an update to this pedal? Like a Pod GO v2 or something? To have the impedance issues solved, more DSP power and so on. Any rumors? Any speculations? Does Line6 have a specific period of the year to launch products? (like Apple has with the iPhones in sep/oct) Should I wait a little bit more? Anything expected in the near future? I really like this pedal with all the effects and stuff, but the fact that a newer more up to date version might come soon is killing me tbh.
  12. Hello - I followed the instructions in Line6 website to upgrade but my computer crashed during the upgrade process. Now my Helix floor displays "Boot Failure. Entered Update Mode!" with :-3 error code on the top left corner. Should I send the unit back? I was planning on playing with it all weekend and now I am screwed. It seems the update progress was about 50% when the computer crashed. I tried uploading pictures here but does not work, will try to reply with pictures. Thanks for your help.
  13. I think that title says it all, but I have some specific ideas on how and why it might currently benefit Line6 to do this. My brother works in a similar hardware/software environment and said it would be super easy. Users just have to be willing to make it worth their while. Please, for your first post, vote “YES” or “NO.” Then, post again, so it will be easy to tally the vote.
  14. All, I have seen that there is no a real solution for this error, I`ve tried everything, different USB cable and USB port, reset, different OS, manual installation of the flash memory NOTHING is working so far! Still get the following error : POD HD500X update failed. (code 80007211) Firmware update timed out waiting for response from the device. Try the update again, making sure the cables are still connected. My specs: Win7 32 bit, i5 processor with 8GB RAM, Monkey 1.66, Drivers 4.2.7.1, USB Firmware 1.01 As anyone from the technical support a solution yet for this failure ? I am quite disappointed! Thank you fr2632
  15. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software compatible with macOS 12 Monterey/Intel The following applications have been tested for general compatibility with macOS 12 Monterey running on Intel CPU systems, with no issues found. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit POD HD300 Edit POD HD400 Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) Line 6 Software with limited compatibility with macOS 12 Monterey/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm 2.5 works as a standalone app. It also works as a 64-bit plugin in Ableton (AU), Garageband (AU), Logic (AU), Reaper (AU), and Studio One (AU). Pod Farm 2.5 does not work as a 32-bit VST in Ableton, Cubase, Reaper, and Studio One. Echo Farm 3.0: Echo Farm works in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST), and Reaper (AU/VST). Echo Farm does not work in Garageband (AU). Believed to be iLok-related. We suggest ensuring that the latest version of your DAW and iLok License Manager are installed, and the licenses re-authorized. Known issues on the Mac forum: Fatal Error: 100001 https://discussions.apple.com/thread/253693434 Amp Farm 4.0: Amp Farm works in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST), and Reaper (AU/VST). Amp Farm does not work in Garageband (AU). Believed to be iLok related. We suggest ensuring that the latest version of your DAW and iLok License Manager are installed, and the licenses re-authorized. Known issues on the Mac forum: Fatal Error: 100001 https://discussions.apple.com/thread/253693434 Line 6 Hardware compatible with macOS 12 Monterey/Intel The following hardware products have been tested for general compatibility with macOS 12 Monterey running on Intel CPU systems, with no issues found when using the latest available Line 6 driver or the macOS 12 class-compliant driver, as applicable. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys 25/49 Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products GuitarPort Variax USB Interface Variax Additionally, the Apple Silicon M1 chip compatibility KB article lives here. We encourage anyone experiencing issues with our software to contact our support staff at www.Line6.com/company/contact. Line 6ソフトウェア製品のmacOS 12 Montereyとの互換性情報 以下のアプリケーションのmacOS 12 Montereyとの互換性を検証し、問題なく動作することを確認しています。このリストは、他のアプリケーションがテストされ、互換性があると見なされたときに、進捗状況に応じて更新されます。 Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) macOS 12 Monterey/Intelとの互換性が制限されたLine 6ソフトウェア POD Farm 2.5(スタンドアロン/プラグイン):Pod Farmは、Ableton(AU)、Logic(AU)、Reaper(AU)、Studio One(AU)でスタンドアロンおよびプラグインとして動作機能します。 Ableton、Cubase、Reaper、StudioOneではVSTとしては動作機能しません。 Echo Farm 3.0:Echo Farmは、Pro Tools(AAX)、Ableton(AU / VST)、Cubase(VST)、Logic(AU)、Studio One(AU / VST)、およびReaper(AU / VST)で動作します。Garageband(AU)では動作機能しません。 Amp Farm 4.0:Amp Farm は、Pro Tools(AAX)、Ableton(AU / VST)、Cubase(VST)、Logic(AU)、Studio One(AU / VST)、、Reaperで動作します。 Amp Farmは、Garageband AU では動作しません。 Line 6のハードウェアとmacOS12Montereyとの互換性 以下のハードウェア製品は、IntelCPUシステムで実行されているmacOS12 Montereyとの一般的な互換性についてテストされており、最新のLine 6ドライバーまたはmacOS12クラスコンプライアント・ドライバーを使用して問題 なく動作することを確認しています。 このリストは、他のアプリケーションがテストされ、互換性があると見なされたときに、進捗状況に応じて更新されます。 Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Line 6ソフトウェア製品との互換性で問題が生じている場合は、www.Line6.com/company/contactへアクセスし、サポートスタッフまでお問い合わせください。 Line 6サポートチーム Compatibilité des logiciels Line 6 avec macOS 12 Monterey La compatibilité générale des applications suivantes a été testée avec macOS 12 Monterey et aucun problème n’a été détecté. Cette liste sera mise à jour avec nos progrès sur d'autres applications au fur et à mesure qu'elles sont testées et jugées compatibles. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) Logiciel Line 6 avec compatibilité limitée avec macOS 12 Monterey/Intel POD Farm 2.5 (Autonome/Plugin): Pod Farm fonctionne de manière autonome et en tant que plug-in dans Ableton (AU), Logic (AU), Reaper (AU) et Studio One (AU). Pod Farm ne fonctionne pas comme un VST dans Ableton, Cubase, Reaper et Studio One. Echo Farm 3.0: Echo Farm fonctionne dans Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) et Reaper (AU/VST). Echo Farm ne fonctionne pas dans Garageband (AU). Amp Farm 4.0: Amp Farm fonctionne dans Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) et Reaper (AU/VST). Amp Farm ne fonctionne pas dans Garageband (AU). Compatibilité matérielle de Line 6 avec macOS 12 Monterey La compatibilité générale des produits matériels suivants a été testée avec macOS 12 Monterey exécuté sur des systèmes à processeur Intel, aucun problème n'ayant été détecté lors de l'utilisation du dernier pilote Line 6 disponible ou du pilote conforme à la classe macOS 12, selon le cas. Cette liste sera mise à jour avec nos progrès sur d'autres applications au fur et à mesure qu'elles sont testées et jugées compatibles. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Nous invitons toute personne qui rencontrerait des problèmes avec nos logiciel à contacter notre service d’assistance à l’adresse www.Line6.com/company/contact. L’équipe d’assistance Line 6 Line 6 Software-Kompatibilität mit macOS 12 Monterey Die folgenden Anwendungen wurden auf allgemeine Kompatibilität mit macOS 12 Monterey auf Intel-CPU-Systemen getestet, wobei keine Probleme festgestellt wurden. Diese Liste wird fortlaufend aktualisiert, sobald weitere Anwendungen getestet und für kompatibel befunden werden. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) Line 6 Software mit eingeschränkter Kompatibilität mit macOS 12 Monterey/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm funktioniert als Standalone und als Plugin in Ableton (AU), Logic (AU), Reaper (AU) und Studio One (AU). Pod Farm funktioniert nicht als VST in Ableton, Cubase, Reaper und Studio One. Echo Farm 3.0: Echo Farm funktioniert in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) und Reaper (AU/VST). Echo Farm funktioniert nicht in Garageband (AU). Amp Farm 4.0: Amp Farm funktioniert in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) und Reaper (AU/VST). Amp Farm funktioniert nicht in Garageband (AU). Line 6 Hardware-Kompatibilität mit macOS 12 Monterey Die folgenden Hardwareprodukte wurden auf allgemeine Kompatibilität mit macOS 12 Monterey auf Intel-CPU-Systemen getestet. Dabei wurden keine Probleme festgestellt, wenn der neueste verfügbare Line 6 Treiber oder der macOS 12 Class-Compliant Treiber verwendet wird. Diese Liste wird fortlaufend aktualisiert, sobald weitere Anwendungen getestet und für kompatibel befunden werden. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Dennoch möchten wir alle Anwender, die Probleme mit unserer Software haben, bitten, sich unter www.Line6.com/company/contact an unsere Support-Abteilung zu wenden. Ihr Line 6 Support-Team Compatibilidad del software de Line 6 con macOS 12 Monterey Se ha probado la compatibilidad general de las aplicaciones siguientes con macOS 12 Monterey y no se han encontrado problemas. Esta lista se actualizará con nuestro progreso en otras aplicaciones a medida que se prueben y se consideren compatibles. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) Software Line 6 con compatibilidad limitada con macOS 12 Monterey/Intel POD Farm 2.5 (independiente/complemento): Pod Farm funciona de forma independiente y como complemento en Ableton (AU), Logic (AU), Reaper (AU) y Studio One (AU). Pod Farm no funciona como VST en Ableton, Cubase, Reaper y Studio One. Echo Farm 3.0: Echo Farm funciona en Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) y Reaper (AU/VST). Echo Farm no funciona en Garageband (AU). Amp Farm 4.0: Amp Farm funciona en Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) y Reaper (AU/VST). Amp Farm no funciona en Garageband (AU). Compatibilidad de hardware de Line 6 con macOS 12 Monterey Se probó la compatibilidad general de los siguientes productos de hardware con macOS 12 Monterey que se ejecutan en sistemas de CPU Intel, y no se encontraron problemas al usar el controlador Line 6 más reciente disponible o el controlador compatible con la clase macOS 12, según corresponda. Esta lista se actualizará con nuestro progreso en otras aplicaciones a medida que se prueben y se consideren compatibles. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Si se presenta algún problema con nuestro software, lo invitamos a que se ponga en contacto con nuestro equipo de atención al cliente en www.Line6.com/company/contact. El equipo de atención al cliente de Line 6 Compatibilità del Software Line 6 con macOS 12 Monterey È stata testata la compatibilità delle seguenti applicazioni con macOS 12 Monterey, non è stato riscontrato nessun problema. Questo elenco verrà aggiornato con i nostri progressi su altre applicazioni in quanto testate e ritenute compatibili. Metallurgy Collection Helix Native Line 6 License Manager Line 6 Updater HX Edit Catalyst Edit POD Go Edit POD HD Edit POD HD Pro X Edit POD HD500 Edit POD HD500X Edit PowerCab Edit Spider V Remote Workbench HD Helix Hardware Driver POD Go Hardware Driver Audio-MIDI Driver 7.6.8 (TonePort/POD Studio/GuitarPort) Software Line 6 con compatibilità limitata con macOS 12 Monterey/Intel POD Farm 2.5 (Standalone/Plugin): Pod Farm funziona come standalone e come plug-in in Ableton (AU), Logic (AU), Reaper (AU) e Studio One (AU). Pod Farm non funziona come VST in Ableton, Cubase, Reaper e Studio One. Echo Farm 3.0: Echo Farm funziona in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) e Reaper (AU/VST). Echo Farm non funziona in Garageband (AU). Amp Farm 4.0: Amp Farm funziona in Pro Tools (AAX), Ableton (AU/VST), Cubase (VST), Logic (AU), Studio One (AU/VST) e Reaper (AU/VST). Amp Farm non funziona in Garageband (AU). Compatibilità hardware della linea 6 con macOS 12 Monterey I seguenti prodotti hardware sono stati testati per la compatibilità generale con macOS 12 Monterey in esecuzione su sistemi CPU Intel, senza che siano stati riscontrati problemi quando si utilizza il driver Line 6 più recente disponibile o il driver conforme alla classe macOS 12, a seconda dei casi. Questo elenco verrà aggiornato con i nostri progressi su altre applicazioni in quanto testate e ritenute compatibili. Catalyst Helix Helix LT Helix Rack HX Stomp HX Stomp XL HX Effects PowerCab family of products POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X POD HD300 POD HD400 Spider V family of products FBV3 Firehawk 1500/FX Relay family of products AMPLIFi family of products Mobile Keys Sonic Port VX POD Studio/Toneport StageScape M20d POD X3 family of products PODxt family of products Guitarport Variax USB Interface Variax Invitiamo chiunque rilevi problemi con il nostro software a contattare il nostro staff di supporto su www.Line6.com/company/contact Lo Staff di Supporto Line 6
  16. Background Apple has recently pivoted away from using Intel-based CPUs with its computers, instead favoring the Apple Silicon processor, also known as the M1 Chip. Both Intel and Apple Silicon systems run on macOS 11.0 Big Sur. As it stands, some Line 6 products are not fully supported on computers using Apple Silicon processors, so we cannot offer technical support for those products installed on M1 systems at this time. We highly encourage you to check with the manufacturers' websites of your music system’s hardware and software for M1 compatibility. Workaround on M1 Systems NOTE: Any workarounds offered are not official solutions. Issues experienced with workarounds offered cannot be addressed until official support is offered. Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Testing Applications and plugins tested (latest versions) on M1 systems running macOS 11.0 Big Sur: Helix Native: working as expected on DAWs running under Rosetta Echo Farm 3.0: working as expected on DAWs running under Rosetta Amp Farm 4.0: working as expected on DAWs running under Rosetta POD Farm 2 (Plugin): working on DAWs running under Rosetta, but takes a few seconds to appear after adding an instance of the plugin POD Farm 2 (Standalone): working as expected Ampeg SVT Suite: working as expected on DAWs running under Rosetta HX Edit: working as expected POD Go Edit: working as expected Powercab Edit: working as expected POD HD500 Edit: App launched properly, device was unable to connect POD HD500X Edit: App launched properly, device was unable to connect POD Pro X Edit: App launched properly, device was unable to connect Spider Valve Mk II Edit: working as expected Spider V Remote: working as expected Spider IV Remote: working as expected Workbench HD: working as expected Line 6 FBV Control: working as expected Line 6 Updater: working as expected Line 6 License Manager: installs as expected, yet devices do not populate in Line 6 License Manager. There is currently an open bug for this issue. Tested and available: M1-compatible Hardware Audio Drivers for: Helix Helix LT Helix Rack HX Stomp HX Stomp XL POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X Hardware Audio Drivers for most TonePort/POD Studio products (see below for exceptions) Will not be updated to support Silicon-based systems: StageScape: Audio Driver POD X3: Audio Drivers, Editors, Updaters, Control Panel app and License Manager POD XT: Audio Drivers, Editors, Updaters, Control Panel app and License Manager TonePort UX8: Audio Drivers, Updaters, Control Panel app and License Manager TonePort/POD Studio KB37: Audio Drivers, Updaters, Control Panel app and License Manager POD HD300/400 Line 6 Monkey
  17. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software Compatibility With macOS 11 Big Sur The following applications have been tested for general compatibility with macOS 11 Big Sur running on Intel CPU systems, with no issues found. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers FBV Control POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Additionally, the Apple Silicon M1 chip compatibility KB article lives here. We encourage anyone having issues with our software to contact our support staff at www.Line6.com/company/contact. Line 6ソフトウェア製品のmacOS 11 Big Surとの互換性情報 以下のアプリケーションのmacOS 11 Big Surとの互換性を検証し、問題なく動作することを確認しています。 Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Line 6ソフトウェア製品との互換性で問題が生じている場合は、www.Line6.com/company/contactへアクセスし、サポートスタッフまでお問い合わせください。 Line 6サポートチーム Compatibilité des logiciels Line 6 avec macOS 11 Big Sur La compatibilité générale des applications suivantes a été testée avec macOS 11 Big Sur et aucun problème n’a été détecté. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Nous invitons toute personne qui rencontrerait des problèmes avec nos logiciel à contacter notre service d’assistance à l’adresse www.Line6.com/company/contact. L’équipe d’assistance Line 6 Line 6-Software-Kompatibilität zu macOS 11 Big Sur Folgende Anwendungen wurden auf ihre allgemeine Kompatibilität zu macOS 11 Big Sur getestet. Dabei wurden keine Probleme festgestellt. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Dennoch möchten wir alle Anwender, die Probleme mit unserer Software haben, bitten, sich unter www.Line6.com/company/contact an unsere Support-Abteilung zu wenden. Ihr Line 6 Support-Team Compatibilidad del software de Line 6 con macOS 11 Big Sur Se ha probado la compatibilidad general de las aplicaciones siguientes con macOS 11 Big Sur y no se han encontrado problemas. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Si se presenta algún problema con nuestro software, lo invitamos a que se ponga en contacto con nuestro equipo de atención al cliente en www.Line6.com/company/contact. El equipo de atención al cliente de Line 6 Compatibilità del Software Line 6 con macOS 11 Big Sur È stata testata la compatibilità delle seguenti applicazioni con macOS 11 Big Sur, non è stato riscontrato nessun problema. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Invitiamo chiunque rilevi problemi con il nostro software a contattare il nostro staff di supporto su www.Line6.com/company/contact Lo Staff di Supporto Line 6
  18. I've had my Helix for a short while and am loving the sound! But I find myself missing a few of the effect models from my old HD 500. Anybody else feel this way? So, I thought I'd ask; what models do you wish they would add in upcoming fimware updates (hopefully they look over these things)? I'm wishing they would put the boost/comp back; I'm just not getting the push out of the teletronix....and I wish they would put the Memory Man analog mod/delay on that they had on the hd500....the Line 6 version sounds like a flanger to me. So, if the DID look at these forums, and you COULD tell them what you wanted.....what would it be?
  19. Q: What are the presets on the Pocket POD? A: The PDF document attached at the bottom of this FAQ lists all of the Pocket POD presets from 1A to 31D. Q: What is the warranty on my Pocket POD? A: The warranty on the Pocket POD is 90 days from the date of purchase. Q: Can I purchase model packs for my Pocket POD? A: No, Line 6 model packs are only available for our Guitarport, Toneport, POD Studio and POD xt family devices. Q: How do I reset my Pocket POD back to factory presets? A: To reset your Pocket POD back to its factory settings, hold the save button and 4-way arrow key up while plugging a cable into the instrument input to power the unit on. The unit will prompt for a factory reset, press save to initiate the factory reset. Q: Can I connect the Pocket POD directly to a P.A. system? A: Yes. You can run a 3.5 mm (1/8")cable directly into a PA. Pocket POD also has one unbalanced 1/4" output that can be connected through a DI box directly into a PA system. Q: Is there editing software available for my Pocket POD? A: Yes. You can download a software editor called Vyzex which was specifically designed to work with Pocket POD, from our software page http://www.line6.com/software/. Please note that this software is no longer supported by Vyzex or Line 6. Q: Which tones from customtone.com work with the Pocket POD? A: The POD 2.0, POD Pro, Floor POD Plus, and Pocket POD tones are all compatable with the Pocket POD. These tones can be downloaded and installed to your Pocket POD with the Vyzex editing software. See the following link to get to Customtone: Customtone Q: What power supply works with Pocket POD? A: The Line 6 DC-1/2/1G power supply (purchased separately from your local dealer) is the supported power supply for the Pocket POD. See the following link for more information: Power Supply and Amp Power F.A.Q. Q: Is the Pocket POD compatible with any Line 6 or standard MIDI controller? A: No, the Pocket POD is not compatible with any Line 6 or standard MIDI foot controller, as it lacks the CAT 5 or MIDI jacks necessary to connect a controller. Q: My Pocket POD is not powering up? 1) The POD was designed to work with standard (mono) 1/4" cables when the cable is inserted into the "input" jack. Check to make sure you are not plugging a TRS cable into your Pocket POD. 2) Check to ensure that batteries are inserted correctly and the springs are lining up. 3) Try using a supported power supply to see if the unit will power. If the unit powers up with an adaptor, try changing the batteries. Q: My Pocket POD reboots when changing power source while connected via USB? A: Changing the power source of your Pocket POD while connected via USB will cause the unit to reboot and its Class Compliant driver to drop its MIDI ports. It is not recommended you change your Pocket POD power source while connected via USB. Q: Where can I get Vyzex software support? A: Please note that this software is no longer supported by Vyzex or Line 6. Q: Why is cabinet tuning not working? A: This bug was fixed in the 1.01 Pocket POD update. Please see the instructions on how to update your Pocket POD below. Q: Why do delay changes not call up model default tap tempo? A: This bug was fixed in the 1.01 Pocket POD update. Please see the instructions on how to update your Pocket POD below. Q: Where can I register my Pocket POD? A: You can register your Pocket POD by logging on to www.line6.com. Once logged on, go to the My Account section of the site and then click on the Registered Gear link off to the left hand side. Q: Where is the serial number on my Pocket POD? A: The serial number of your Pocket POD can be found inside the battery-housing compartment behind the top right battery. Q: How do I update the flash memory on my Pocket POD? A: Connect your PocketPod Via USB to your computer, then run the Line 6 Monkey application. If your software is out of date (or you want to reflash for trouble shooting purposes), you will want to update using the following directions. 1) Select the "flash memory" to highlight (in blue), then select "update selection". 2) If Monkey asks you to register your gear, you can select "remind me later". 3) Select "I Accept" for the software agreement and select "continue". 4) Follow the directions, then select "OK" 5) Select "yes" to continue. 6) Wait for the flash memory to update and be installed. 7) Turn your Pocket POD Off, then on, then select "OK". Q: My update stopped in the middle of the process? A: During the Pocket POD update using the Line 6 Monkey software on a Windows Vista (32-bit and 64-bit) machine, the update may stop and will not continue. This may occur on certain USB ports. This issue can be verified if the progress bar stops partway through the update. Note: If the update does stop, the system will not respond to requests to shutdown the computer, even after force quitting monkey. After disconnecting the Pocket POD, the system can be shutdown. The Pocket POD remains in boot mode after this occurs. Reconnecting to Monkey and re-installing the firmware update does recover the Pocket POD. Please make sure to test the Pocket POD on every USB port on your computer while troubleshooting this issue. Completely remove any USB hubs, even if not in use. PocketPOD Presets.pdf
  20. Hello, bought a brand new HX Stomp. It won't connect to my pc (Windows 7 x64). Problems found: - USB Audio Device has a driver problem. - HX Stomp doesn't have a driver. Are the driver available for download somewhere? None of the software provided, in the Downloads section of Line6's webpage, are able to "see" my HX Stomp.
  21. Apple's policy is that if you acquire an app, free or not, the app should be available to download to any of your personal devices. However, as the app is updated, it's requirements may change and prevent fresh downloads on older devices. Example: If you attempt to download AMPLIFi Remote to an old device, and the minimum iOS version is 11 or above, you'll get an installation error: "This application requires iOS version 11 or later. You must update to iOS 11 in order to use this application." To get AMPLIFi Remote onto the older device, you'd have to first acquire the app via iTunes on a computer, or via the App Store on a device that is running the required iOS version, then download the app on the older device. Note that iPhone-only apps won't appear on an iPad, and vice versa. For our example, we'll use iTunes. Use the search box for the name of your application. Select the app in the search results. Click the Buy or Get button to acquire the app (you don't have to download it). Use your older iOS device and search for the exact app in the App Store or click on the Purchased icon in the lower navigation bar. When you locate the app, click the Install button. After you click Install, you'll see a popup indicating that there is an older version of the app available for download. Click Download to install the last compatible version.
  22. M5 FIRMWARE UPDATE INSTRUCTIONS NEEDED: A MIDI interface that connects to your computer via USB (download the current Driver for it if you don't have it installed) 2 MIDI cables (or a MIDI interface such as the M-Audio Uno that comes with attached MIDI cables) NOTE: Line 6 recommends a name brand USB to MIDI interface produced by an audio company that supports/updates their drivers. Good choices include: M-Audio, Edirol, E-Mu and MOTU. These interfaces have proven to be more robust and reliable when it comes to large MIDI transfers. For further infomation on MIDI connectivity and interfaces, please go over the following MIDI Document Line 6 Monkey 1.35 or higher installed. Download and install the Line 6 Monkey software here Procedure Connect your MIDI interface to your computer via USB cable. Connect the M5 MIDI Out to your MIDI interface In, and connect the M9/M5 MIDI In to your MIDI interface Out. Launch the Line 6 Monkey 1.35 (or higher) with the M5 connected via the MIDI interface and powered on. Select the Flash Memory line item and click the Update Selection button to install the flash memory update into the M9/M5. The device will receive the firmware data and the unit will be updated to the latest Firmware. It sometimes takes 30 seconds to 1 minute to appear like the unit is receiving the update and takes several minutes to complete. The M5 will re-initialize when the update is complete.
  23. Updating the Firmware: Connect the IEC power cable Using a computer or tablet, go to www.line6.com/software and download Line 6 Updater Connect the amplifier to your tablet or computer using a USB-B to USB-A or USB-C connection as required by your device Open Line 6 Updater on your device Power up the Catalyst amplifier with the master volume all the way down The Amplifier model and the currently installed firmware version will be displayed as shown: Click on the amplifier photo A window in Updater will open asking you what version of the firmware you want to update to Select the latest version and click ‘Update” Accept the Terms and Conditions When the update completes, the Updater will display a message stating “Your Line 6 product will now restart automatically, and will be ready for use.” IMPORTANT! After the update is complete, power down your Catalyst amplifier, then “RESET” the amplifier by holding down the “B” and “MANUAL” channel buttons while turning the power switch back on. This will update all the presets to the new default settings, so if you want to save your settings, use Catalyst Edit to do so before updating. If the Catalyst fails to update: Power down the amp and close the Updater app. Open the Updater again, then power up the Catalyst while holding A and B to put the unit into bootloader mode. You will then need to manually select the correct Catalyst product from three choices presented by the Updater. Select the latest firmware version, then accept the Terms and Conditions. After the update is complete, power down your Catalyst amplifier, then “RESET” the amplifier by holding down the “B” and “MANUAL” channel buttons while turning the power switch back on.
  24. After much consideration, Yamaha Guitar Group has decided that Line 6 Monkey is to no longer be developed to support newer OS releases, such as Windows 11, macOS Catalina and macOS Monterey. We understand that this decision negatively impacts some customers. However, there are workarounds that align with Monkey's two main features: application/driver retrieval and installation, and firmware installation. All software and drivers that Line 6 Monkey "fetched" can be manually downloaded from www.Line6.com/software at no cost. For firmware installations, Monkey would have to be used on a computer running an older supported OS, or on a computer running multiple OS installations that include an older supported OS. This article supplies details on running discontinued software: .
  25. Dear folks at Line 6, please update the Firehawk FX in 2019! suggestions: - improve switching, it’s lagging quite a bit sometimes... - add new effects and amps like you do with the Helix products; I’d like to see POG and HOG effects and some new boutique pedals and amps - improvements for the looper, increase of recording time would be nice to make it useful and also being able to eliminate a recording without starting playback for 2 seconds, this makes the looper useless in live situation. - overall bug fixes to add more stability to the system. I love this product and I know it can do so much more if Line 6 puts some effort in updates.... not everyone wants to buy a Helix..... i know im not alone here, just hope someone at Line 6 takes proper action! thank you for your time and I’ll be waiting for feedback!
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