theblackshag

I followed up with Line 6 service and they recommended I take it to one of their warranty electronic places near by. Now five months later I get it all back and it still does not work. Line 6 had the electronic place ship it to them after the local tech's could not resolve. What an absolute waste of time. Zero faith in the product at this point.

Thanks for the feedback datacommando Unfortunately, reinstalling the firmware did not resolve the issue with the controller. The Helix rack unit definitely senses the rack controller because it prompts for the for the control to be updated as soon as it is plugged in. But when you select OK, it pauses at that point and never goes beyond "Starting Helix Control Update..." The controller lights up but there are no scripts and the switches do not have any effect. Re: NEVER, EVER, UPDATE TO A NEW FIRMWARE BEFORE AN IMPORTANT GIG, RECORDING SESSION, AUDITION OR ANY SITUATION IN WHICH YOU GETTING PAID MAY BE INVOLVED, ETC. In this case I got to the gig, went to plug in the controller and was hit with the "Helix Controller Must Be Updated To Work Properly" prompt. Prior to that gig I had not made any firmware updates. So there must be something wrong with the controller itself. Very concerning as I would not want to experience that before a gig again. Re: EDIT: In the event that none of this works - contact Customer Support. I have contacted Customer Support and it sounds like they want me to take it to an Authorized Service Center. I could be without the controller for another 2-4 weeks (if they can fix it). Super bummed. Back to the old analog pedal board for the next round of shows. Hoping this is a one off issue and not something I have to worry about before future gigs.

I have tried: Rebooting Helix Unplugging/re-plugging controller Using different cat-5 cables No success. Each time it just returns to the controller needing to be updated followed by "Starting Helix Control Update" once initiated. It has been like this for hours now.

My Helix rack unit is up to date with the latest 3.50 update. When the foot controller is plugged in, it says the controller needs to be updated. When I select OK to update, it reads "Starting Helix Control Update..." but it never progresses beyond this point. This happened right before a gig and basically ruined the show for me. What do I need to do to get beyond this point?