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Found 6 results

  1. rikcobra

    Pod HD500x stuck on updating flash

    Hello, I was trying to update my Pod HD500x from version 1.0 to the lastest 2.62 and it has been stuck on updating flash for more than two hours, and i'm really worried as i can't disconnect it (i'm afraid this might brick it as is suggested when trying to quit) but it seems to be stuck and i'm really unsure what to do. I just bought this so this is really worrying, and i can't afford to buy a new one. I'm doing this on a macbook 2016, and am using a usb-c to usb-A converter to connect the pod to my macbook. Any help is extremely appreciated.
  2. URGENT ! I tried updating my HD300 with the 2.01 flash memory update using Line 6 Monkey. However, an error pops up midway through the update which reads : Code 80009000 Unknown MIDI error. And the main issue is that the display on my HD300 is still stuck on "Downloading..." !!! Now I'm afraid that if I unplug the USB cable, it might render my HD300 unuseable ! Should I try turning off the power on the POD ??
  3. My M13 is straight out of the box and when i plug it in and turn it on it says "Flash Update Mode... awaiting command" The FX3 and FX4 don't light up... I tried doing afactory reset, but because FX4 isn't on, i can't get it to do it. Creepiest thing was after giving up because i didn't have time to deal with it for a few weeks, I take it out today and it magically all turns on! Everything is working! All 4 EFX, i'm playing around with the various settings... I take it to band practice and BAM... back to the way it was... "FLash Update Mode" I'm really frustrated. All the feeds i've come across aren't helping me and I don't know what fluke made it work briefly earlier today, but it's stuck. I've never hooked it up to midi/interface for updates... It's out of the box! I believe it said version 2.01... maybe it was 2.04. Thanks!
  4. We've found that tones created while using the original 1.01 firmware can sometimes be corrupted, regardless if they are new or downloaded tones. This results in the device locking up, with a factory reset being needed for recovery (press and hold the Master Volume knob and the TAP button as you power up the unit). Firmwares at version 1.10 or later resolves this issue. Tones created in version 1.10 or later can no longer be corrupted like they would have under version 1.01. However, corrupted tones created in version 1.01 are still problematic when used in Firehawks updated to later firmware versions. We encourage those encountering this issue to update to the latest firmware via the Line 6 Updater software, then perform a factory reset. Please note that any tones not backed up to My Tones prior to a reset will be lost (corrupted tones cannot be uploaded because they crash the unit and thus can't be selected for uploading).
  5. Line6Tony

    Firehawk Troubleshooting

    Q: The ABCD lights are flashing and the unit does not function, even after a factory reset. A: This is recovery mode, meaning there was a failed update attempt. The unit will function again once the update is successfully completed. In the event of a failed update, power up while holding A/C and retry the update using the Line 6 Updater found at www.line6.com/software. If the update fails repeatedly, you likely need to try the process on a different computer. Q: I'm seeing the "Load error 21" error message OR the A/D lights are solid and the unit is non-responsive. A: These situations are likely caused by corrupt tones. If you find yourself in one of these "bad tone" situations, you should follow the steps below get to a fresh state: o Copy your User tones to My Tones (backed up in the cloud) or share them with the other options offered by the app so that they're backed up o Forget the Bluetooth connection o Reset the unit ( hold Master volume + tap while powering up) o (Re)install the v1.10 firmware, which resolved many patch and Bluetooth issues o Uninstall the app o Power cycle mobile device o Install latest version of app o Pair to Firehawk Load user patches one by one, testing each one along the way, to find the bad patch. It would be great if you can tell us if you find a bad patch you found on our cloud so we can test it and/or eliminate it. Q: What can I do if I am experiencing Bluetooth connectivity issues between my Bluetooth device and the FIREHAWK FX? A: Make sure you are using the latest firmware and app. For other troubleshooting steps about Bluetooth connectivity and usage, check out our Bluetooth Connectivity FAQ HERE. Q: What should I do If I am experiencing connection issues with the FIREHAWK FX Remote app when I switch back and forth between apps on my iOS device? A: An important thing to note about the FIREHAWK FX Remote app functionality is that in addition to the iOS Bluetooth connection between your FIREHAWK FX and your iOS device, there is a secondary 'sync' connection between the amp and the app. Each time you minimize/close the app, the connection between the FIREHAWK FX Remote app and the FIREHAWK FX will need to be re-established, even if your iOS device is reporting that the FIREHAWK FX is connected via 'Bluetooth'. In this case, re-opening the FIREHAWK FX Remote app will automatically re-establish the connection within a few seconds. Make sure to look at the main menu of the FIREHAWK FX Remote app and wait for it to indicate that your FIREHAWK FX is 'connected' before moving forward using the app. If it does not automatically re-connect, close the FIREHAWK FX Remote app by double-tapping your iOS home key, then sliding the FIREHAWK FX Remote app window up and off the screen. Relaunch the FIREHAWK FX Remote app and it should re-sync itself with the FIREHAWK FX. Android devices usually have a function that lists all open programs where you can slide the app left or right to close it. Relaunch the FIREHAWK FX Remote app and it should re-sync itself with the hardware.
  6. Hello! Upgrading my Amplifi fx100 to 2.10.00, first time (from 1.01.0). Installed Utility, plugged it in USB 3.0 port (Windows 7 64 bit). Launched in firmware update mode. Pressed Next in the update utility. Seeing "Update In Progress. Do not turn off or unplug your device at this time". Progress bar is empty and it's saying "Installing firmware update...". One hour passed with no changes. How to cancel/retry upgrade process without a risk of having entirely broken device?
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