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Found 16 results

  1. Please note that a copy of the original purchase receipt is required to qualify for any warranty service (if needed) for all Line 6 products. WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY? Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHY IS LINE 6 OFFERING AN EXTENDED WARRANTY FOR HELIX AND HX PRODUCTS? Helix is our flagship product, and we want to ensure that it meets the high expectations of our customers. The HX family of products is a direct descendant of the Helix family, and we want owners of those products to have a similar experience as Helix owners. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year, based on date of purchase on receipt. WHAT'S CHANGING ABOUT THE HELIX/HX WARRANTY? We are extending the warranty period to two years for qualifying purchases. Customers who qualify will have a second year added to their current one-year Helix or HX Warranty at no cost upon registration. HOW DO I REGISTER FOR THE HELIX/HX EXTENDED WARRANTY? Registration is required within two years of the original purchase date. You already qualify if you've registered your Helix/HX and have a copy of the original purchase receipt. Otherwise, register your product at https://line6.com/account/registergear/ and make sure you have a copy of the original purchase receipt. I BOUGHT MY HELIX USED. DO I STILL QUALIFY FOR THE EXTENDED WARRANTY? If you have a copy of the original receipt, the warranty period will transfer to the new owner (our policy for all Line 6 products). Registering will extend the warranty from one year to two years. See the paragraphs above for directions on extending the original warranty. IS THIS DIFFERENT FROM THE EXTENDED WARRANTY FROM MY RETAILER? Yes. This warranty connects you directly with Line 6 and our network of repair centers. I HAVE MORE QUESTIONS. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT? Contact us by text at 818-575-6817, by phone at 818-575-3600 (Option 2) 8am - 11am and 1pm - 3pm Pacific time, or create a Customer Support ticket at http://line6.com/support/tickets/.
  2. LINE 6 HELIX/HX SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY? Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX USED. DO I QUALIFY? It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY HELIX/HX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. IF I SELL MY HELIX/HX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? After the factory warranty expires, it can be extended one year at a time up to three times. The program offers: · Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status. · Level 1 ($99.99/year for Helix, $59.99/year for HX products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. · Level 2 ($149.99/year for Helix, $79.99/year for HX products) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Helix/HX owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. HOW DO I BUY THE HELIX/HX SERVICE PLUS EXTENDED WARRANTY? The Helix/HX Service Plus Extended Warranty can only be purchased through our web store at www.Line6.com. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.
  3. JBeltranGuitar

    Line 6 Warranty (Stolen)

    A few days ago somebody smashed out my window out in AZ and stole all of my gear from my trunk. Now, being that I’m 17, I rely heavily on modeling products to cut down on costs, but I still won’t have the funds for years to replace any of the equipment that was stolen. The idiot was able to get away with my Helix, Powercab 112 Plus, JTV-89F, and a few other miscellaneous items, but I was wondering if there’s some warranty that can cover products that were bought not directly from Line 6? They were all bought used and from pawnshops. Also is there some form of security meaure that prevents the Helix from connecting to another Line 6 account or some form of lock out precaution? I ended up creating a GoFundMe in the meantime to help fund the replacement items, but so far no one wants to donate or share the link since I’m not a 5 year old cancer patient. I’ll include the link just in case of some miracle happens from the guitar world. Thanks in Advanced, JB
  4. cliffy1199

    Screen woes

    Hi guys, I bought a wonderful helix last Christmas, but from opening the box and plugging it in, it has strange vertical lines in the centre. But when I heard the sound I was amazed and wasn't bothered with the lines because it didn't interfere with the sound. Of course over time, the problem's got worse by all manner of strange things happening on the right hand side of the screen. And now it's black (right hand side of the screen) And all this in the hight of season> So does anyone know or has any ideas about this issue or solutions Do you think Line6 would do an immediate replacement door to door carrier style PS: I bought it from Thomann and they said its a 3 weeks turnaround which is near impossible in this the busy season
  5. Line6Tony

    Line 6 Product Warranty

    Please be aware: Your warranty is only valid in the region where you purchased your unit. If you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally. You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair. FAQ's Q: Are Line 6 warranties transferable? A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet. Q: Do I get a warranty if I bought a unit from eBay? A: Line 6 honors warranties from authorized retailers only. Some authorized retailers have an eBay presence, so units purchased new from them are covered by our warranty. If you purchase a unit on eBay from a non-authorized retailer or an individual, you do so at your own risk. Q: Do I get a warranty if I bought a unit used? A: The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored. Q: What do I do if I need a repair? A: Please refer to our Product Repair FAQ for detailed instructions. The Warranty DOES NOT Cover: Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence. Damage due to liquid contamination. Damage resulting from any use other than that it was intended for. Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel. Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies. Damage in transit as a result of inadequate packaging or protection. General U.S. Warranty Periods. All other countries, see your distributor for warranty details. 36 month parts and labor warranty StageSource speakers 12 month parts and labor warranty All amplifiers, including speakers HELIX family products AMPLIFi family products Firehawk family products StageScape mixer Sonic Port / Sonic Port VX BackTrack/BackTrack + Mic FBV Controller pedals POD units (except Pocket Pod and Pocket Pod Express) Relay and XD-V Wireless Products Speaker cabinets Stompbox modeler pedals ToneCore Pedals (Module AND Dock purchased together as one unit) TonePort UX8 Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood) 90 Days warranty, including parts and labor when applicable MIDI Mobilizer I/II Mobile Keys 25/49 Mobile In GuitarPort/RiffTracker Pocket POD and Pocket POD Express ToneCore Docks (purchased individually) ToneCore Modules (purchased individually) TonePort/POD Studio GX, UX1, UX2 and KB37 Variax Workbench Interface All Power Amp and Preamp Tubes Any refurbished (B-Stock) Line 6 product Amp covers, custom carry bags and all other Line 6-branded accessories EX-1 Expression Pedal POD Mount DC-1g Power Supply (when purchased separately) DC-3g Power Supply (when purchased separately) PX-2g Power Supply (when purchased separately) 15-day return period All Model Packs and Software licenses (except iLok versions)
  6. Line6Tony

    Helix Service Plus Available Now

    As you know, we have put a great deal of focus on our customer service/support and communication over the last couple of years. We have set very high expectations for ourselves when it comes to turning around Helix issues and repairs and striving for best-in-class service in general. Today, we are announcing two new US-only service products: Helix Service Plus extended Factory service plan (two options). Helix Advance Replacement. This is a product that allows you to buy coverage by the year and if your Helix should require service, you will have a loaner unit sent next business day anywhere in the continental US in advance of your repair. Because we only distribute directly in the US that is the only region we can offer these products. As we just crossed the two-year mark since first customer shipment, there are a wave of US Helix units just coming out of warranty and we will be emailing those customers with this offer (we will continue to automatically email you as your warranty expires). Now you can have up to five years of coverage for your Helix; two years free with registration and up to three additional years purchased after that. We put a lot of thought into just how critical Helix has become to many of our customers and we do not take that lightly. We want you to rest easy knowing that we are here if you need us. Please follow the link to find out more and read the FAQs. Let us know what you think! http://shop.line6.com/service-products/ Line 6 Customer Support
  7. Greetings, y'all. Greetings, y'all! I've seen several threads of people breaking their exp pedal on helix LT, some even broke two in a row. And I've seen some one referring to an official statement that it is not an inherent design flaw rather than just a manufactoring one (they say, one metal press did not work properly, or something like that). If it really is just one press, and it really was fixed there should be an information on what units can have this issue and what units can not, based on their s/n and/or manufactoring date. Can I haz it pweees? Ya know, so i can avoid defected ones. Yeah, i know, their awesome customer service will send me new unit, if i ever break one. But here's the catch: i'm not gonna contact local official dealer, because they charge almost twice the price (like 1800$ for LT or so, lol), so i'm going to some unofficial pushers who charge an adequate amount of 1000$. And here's more: I don't trust our postal service, because they can easily loose a package, especially if it's the expensive one, so i can't bank on having my replacement straight from Line6 in case anything happens.
  8. I sent a detailed description of the issue and all the cables plus step by step on how to test it. I got back the variax and of course none of the cables were even undone and the Variax is NOT seen by Workbench hd...(via helix) no matter what. I did get from Line 6 a new version of the VDI USB and that does work reliably (thank you) but still a drag not to be able to connect helix and variax and workbench all via one CABLE
  9. Brand new JTV-59 opened up box, and is defective. Line6 only offers to Fix this, not exchange. Is this normal? Doesnt’ that make it a Refurbished guitar, not New like I brought?
  10. LINE 6 HELIX/HX SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY? Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX USED. DO I QUALIFY? It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY HELIX/HX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. IF I SELL MY HELIX/HX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? After the factory warranty expires, it can be extended one year at a time up to three times. The program offers: · Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status. · Level 1 ($99.99/year for Helix, $59.99/year for HX products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. · Level 2 ($149.99/year for Helix, $79.99/year for HX products) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Helix/HX owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. HOW DO I BUY THE HELIX/HX SERVICE PLUS EXTENDED WARRANTY? The Helix/HX Service Plus Extended Warranty can only be purchased through our web store at www.Line6.com. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.
  11. Hey folks, Helix is our flagship modeler and as such demands a high level of Customer service and support. Because we believe in this product, its durability and quality we are extending the warrantee for all US customers to 2 years. This includes Helix Floor, Helix Rack/Control and Helix LT. All you need to do to qualify for this second year of service is to register your Helix. See the FAQs below and as always if you have any questions just shout. Updated Helix Warranty (US Only) FAQ: When does this launch? Thursday, July 6th Who qualifies for the extended Helix warranty? This covers Helix Fl, Rck, LT, Cntr in the United States only. Why is this offered to US customers only? Warranties are set by Line 6 distributor partners. Currently Line 6 only distributes in the US. Why did Line 6 decide to offer extended warranty? Helix is our flagship product. We stand by the product and we want to make sure that we meet the high expectations of our customer needs. What is the current Helix warranty? The current warranty is: 1 year based on date of purchase receipt What’s changing about Helix warranty for customers? The warranty period is extending to 2 years for qualifying purchases. Qualifying customers will get a free 2nd year to their Helix Warranty. How do I register for the extended warranty? There are two ways: 1) For customers who purchased their Helix between Sept 29 2015 and Sept 30 2016 you need to register within two years of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. 2) For customers who purchased their product after Oct 1st 2016 – onwards You need to register within one year of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. I bought my Helix used… what do I do? As is policy for all Line 6 products, if you have a copy of the original receipt, the warranty period will transfer to the new owner. See above paragraphs to extend the original warranty. Is there any difference from the extended warranty that I have from my retailer? The main difference is that customers are dealing directly with Line 6 and Line 6’s network of repair centers. If you have additional questions contact Line 6 Customer Support. 818-575-3600, Opt 2 or create a CS ticket on line6.com/support/tickets
  12. rossclaydon

    Helix and Pedal boards

    Hi all, I have an issue that im worried about that i hope everyone can help with as well as Line 6 staff/experts can shed some light on. Ive purchase a pedaltrain pro (softcase version) to mount the helix to along with extrenal expression pedals and various pedals used in the effects loops. My worry is that when the pedlaboard goes in the case with everything on it the 2 push button control knobs (preset control and the main joystick) appear to be depressed with the softcase lid pushing against the top of the helix. This isn't a massive issue other than the fact that im parranoid that this will shorten the life span of those 2 main controls. My questions are does anyone have any ideas to get around this and also for the Line 6 staff/experts what is the warranty on those controls should they become faulty? Thanks
  13. My G30 wireless is continually having about 1 second quick drop outs, on all 6 channels. It happens both at home and at gigs, every few minutes at least. I've had enough, and would like to get a new unit from line 6 or my money back - how do i go about using the warranty? It's been less than a year, have the receipt, etc. Anyone else exchanged theirs? Any luck?
  14. Line6Tony

    Line 6 Product Repair FAQ

    Q: My Line 6 device is malfunctioning. Where can I get it fixed? A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to Register your Line 6 gear to your Line 6 account. A dated proof of purchase is required if you are having any warranty work performed. Please be aware that "expedited" and "rush" fees will not be covered under warranty for any reason. ***Please note: Repair time can vary from weeks to months depending on the kind of repair and the availability of replacement parts. United States: You can have your unit repaired by Line 6 via an RMA, or at any one of our Line 6 Authorized Service Centers across the United States. Regional service centers are able to repair products that are both in warranty and out-of-warranty. A selection of local independent service centers is available specifically to repair out-of-warranty products. Prices for parts and repairs are set by the independent service center. Other Countries: Please contact your distributor line6.com/find/distributor/. Q: Your Service Centers used to do both warranty and non-warranty repairs. Why the change? A: These changes are being made to facilitate better quality control in terms of the service you receive and parts availability. Regional Service Centers were chosen by track record, workload capacity and geographic location. Q: Will Regional Service Centers do non-warranty repairs? A: Yes, they can do warranty and non-warranty repairs, just as they did prior to being an RSC. Q: Will Regional Service Centers repair guitars? If not, what options are available? A: If a given Regional Service Center does not repair guitars, the repair will have to go to an RSC that does repair guitars, or it can be repaired at Line 6 via an RMA. United States: You can have your unit repaired at any one of the Line 6 Authorized Service Centers across the United States. International: You may have a distributor or service center in your area that can perform the repair. If you need to translate this text, do so here. Q: How much is it going to cost to get my Line 6 device fixed? A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees. For non-warranty repairs, user must be prepared to pay any shipping costs, labor fees and parts costs associated with your repair. With a validated warranty, Line 6 will pick up the cost of the repair, not including shipping from the user. Q: Where can I purchase parts for my Line 6 device? A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center’s or dealer’s discretion. Line 6 does not sell parts directly to the public. Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6? A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time. Keep in mind that should you choose to modify or repair your unit at any time during your warranty period, the warranty will no longer be valid. Q. I’m not sure if my unit is under warranty, how do I find out? A: Please refer to our Product Warranty FAQ for all warranty information. Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear? A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty. Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number? A: All serial number information is for internal use only and is not made public knowledge.
  15. Q: Is Biasing covered under warranty? A: Typically not. It should be considered as part of the routine maintenance in keeping your amplifier at its peak performance. However, if re-biasing is required as part of other warranty service, it will be covered under the warranty policy. Q: My tubes are not working (i.e. not lighting up, no output, etc). A: Check the following: Make sure the tube is firmly seated in the tube socket Other tube situations: My tubes make a popping sound accompanied by intermittent light from tubes - the tube is failing and needs to be replaced. The appearance of “white frost” inside the tube – the tube has cracked and it must be replaced. General Guideline for Replacing Tubes· Always replace power amp tubes with matched set(s) every 12-24 months depending on the amount of use, and have the bias checked and/ or adjusted by an Authorized Line 6 Service Center. Preamp tubes (such as the two 12AX7s) only need to be replaced when they are microphonic (ringing sound from tubes when tapped), noisy, or damaged.
  16. Line6Tony

    Amplifier Troubleshooting

    Francais. Deutsch. If you are having trouble with your Line 6 amplifier, please check the following points before taking your amplifier to your local Authorized Service Center: Q: I am noticing that I am getting volume/tone changes when playing at a high volume? A: Try "parking" the knobs (except master volume) at 100% to ensure that the knobs are not moving to the "current" location rather than the preset location. Recall a preset once the knobs are parked to ensure the tone you are working with is a preset rather than the current knob position. Q: My master volume has almost no change past 6? A: This is due to the volume pot installed on all Line 6 amplifiers. A solution to this would be to replace it with an "audio" pot, but this modification wouldn't make it louder - just smoother. Line 6 originally installed audio pots on the AXSYS, but players didn't like them because they made the amp feel "wimpy". Players also did not like the fact that they had to turn the amp up to about 4-5 before it would start "happening" and 7-8 on the gig. Even though there was still a good amount of headroom, player feedback was that they preferred the amplifier with the traditional volume pot, so that is the style used with Line 6 amplifiers. - Perform a factory reset of the unit: Factory Reset Procedures Volume and Signal Troubleshooting - turn off other volume controls not being used (i.e. volume trim pots) - Ensure there is no debris in the CAT-5 or input jacks. - Unplug all other units from the audio chain, as well as any CAT-5 cables and controllers. - Use a high-quality cable you know is functional (i.e. works in a different application) directly into the instrument input, bypassing all other effect units. - Ensure that the guitar/bass is outputting signal. Try the amplifier with another instrument you know is functional (if possible).Make sure all the input and output jacks are tight. Check the instrument with different pickup settings to make sure it is not a bad pickup connection. - Ensure that both the positive (white) and negative (black or red) wires are fully connected to the speaker, and that the speaker output from the amplifier is plugged into the correct jack (when applicable). - Check the effects loop (if the amp has one). If you're not getting any signal, try plugging into the RETURN side of the loop to see if there is any output. Likewise, with a source feeding the input, plug the SEND into another line level device to see if you're getting signal. Tone and Rattle Troubleshooting - Check the make sure all buttons on the unit are not stuck - Be sure that all screws on the unit (handle, corners, baffle boards, speakers) are snug. - Ensure that there are no foreign objects (i.e. silicon packs) stuck in the speaker enclosures Q: Are the tone controls on the on a Line 6 amplifier passive or active, and where is the "flat" level? A: Each amp model is different, and the controls behaves like the target amp. Most tube amplifiers will have a passive tone stack with makeup gain. Line 6 tone stacks are designed to behave just like the modeled amp (both the good and the not so good). Some amplifier tone stacks are the closest to flat when set B-0, M-10, T-0, but it is different for each model. Power Troubleshooting - Ensure that there is sufficient power coming from the power outlet into the amplifier. Try a different circuit to ensure there is not a power issue at the outlet. - Make sure that the both ends of the power cable are snug in their sockets. Tube Amplifiers Troubleshooting - Make sure the tube is firmly seated in the tube socket. - If the tube(s) make a popping sound accompanied by intermittent light from tubes, the tube is failing and needs to be replaced. - If there is "white frost" inside the tube, the tube has cracked and it must be replaced. - If there is a "tube" ringing (not due to loose screws), there may be a failing tube. Replace the 12AX7s individually and the matched 6L6 pairs to determine if a tube has failed. Replacing Tubes - Always replace power amp tubes with matched set(s) every 12-24 months depending on the amount of use, and have the bias checked and/or adjusted by an authorized Line 6 Service Center. - Preamp tubes (such as the two 12AX7s) only need to be replaced when they are microphonic (ringing sound from tubes when tapped), noisy, or damaged. Replacing tubes should be done a Line 6 authorized service center. The digital stage and analog tube stages communicate with one another, and so are not like the all analog tube (valve) amps from the 1960's and 70's. As a result, one cannot swap tubes out like in the old days. So please use the following specified tubes (valves) when the amp is taken to a service center. For Spider Valve series amps use the following specified tubes, 12AX7B China for pre-amps. 5881WXT Sovtek (matched pair), with the base cup bottom. 5881WXT Sovtek (matched quartet), with the base cup bottom for the HD-100 and HD100 MkII. For the Alchemist series amps use the following specified tubes, 12AX7EH Electro-Harmonix low microphonic for V1-3 pre-amp positions. 12AX7AC5HG Ruby Tube HG-High Gain for V4. 12AX7B China for V5. 6L6GCMSTR Ruby Tube (matched pair) power amp. For the DT50 series amps use the following specified tubes, 12AX7EH Electro-Harmonix approved for the DT50 pre-amps. EL34EH Electro-Harmonix (matched pairs) for the power amps. For the DT25 series amps use the following specified tubes, 12AX7EH Electro-Harmonix approved for the DT25 pre-amps. EL84EH Electro-Harmonix (matched pairs) for the power amps. Visit your local Line 6 Service Center for servicing a tube amp, as these have High Voltage Shock Hazards. Product Repair Si vous avez des problèmes avec un des amplis Line 6, vérifiez les points suivants avant de retourner l’ampli. J’ai des changements de son si je joue à un volume très fort. Pourquoi ? Laissez tous les boutons sur 100% excepte le Master Volume pour assurer que le bouton ne tourne pas à la position courante mais à la position du preset. Démarrez un preset pour assurer le ton est le propre. Presque rien ne se passe si je tourne le Master Volume passe 6, pourquoi ? C’est à cause du potentiomètre installé dans les amplis Line 6. On pouvait installer un potentiomètre audio qui ne changerait pas le volume. Line 6 a essayé d’installer des potentiomètres audio mais les joueurs ne l’ont pas aimé. Dépannage de volume et signal : Éteignez les autres contrôles volumes comme les potentiomètres Volume Trim. Assurez qu’il n’y en a pas du débris dans les jacks CAT-5 ou entrée. Débranchez tous les autres appareils de la chaine audio aussi bien que tous les câbles CAT-5. Utilisez un câble que vous savez qu’il fonctionne directement dans l’entrée, contournant les effets. Assurez-vous que la guitare ou basse produit un signal. Essayez un autre instrument que vous savez fonctionne. Vérifiez tous les jacks d’entrée et sortie. Essayez l’instrument avec autres micros pour vérifier que ce n’est pas un micro défectueux. Vérifiez les câbles blanc et noir ou rouges connectés au haut-parleur. Vérifiez la sortie du haut-parleur du ampli est branché correctement. Vérifiez la boucle d’effets, si vous ne recevez aucun signal, branchez le dans le RETURN. Avec une source dans l’entrée, branchez le SEND dans le Line In d’un autre appareil pour vérifier le signal. Dépannage hochet et ton : Vérifiez si un des boutons et collé. Toutes les vis doivent être serrées. Assurez vous qu’il n y en a aucun objet étranger dans haut-parleurs. Est-ce que les contrôles sur l’ampli Line 6 sont passifs ou actives ? Et ou est le niveau « flat » ? Tous les modèles sont différents et les contrôles changent pour chaque modèle. La plupart des amplis à tubes sont passives. Le ton des amplis Line 6 sont conçus pour se comporter exactement comme l’ampli modelé. Quelques modèles sont très près de « flat » sur B-01, M-10 et T-0 mais c’est différent pour chaque modèle. Dépannage alimentation: Assurez-vous qu’il y en a assez de courant pour l’ampli. Vérifiez lé prise de courant. Vérifiez le câble et les connecteurs. Dépannage des amplis à lampes : Vérifiez que le tube est bien assis dans la douille. Si le tube fait des sons popping avec de la lumière intermittente. Vous devez remplacer le tube. S’il y en a de gelée blanche dans le tube, vous devez le remplacer. Si le son sonne c’est possible qu’un des tubes est défectueux, remplacez les tubes individuellement. Remplacement des tubes : Remplacez les tubes tous les 12 à 24 mois selon l’usage. Et laissez vérifier/ajuster le Bias d’un centre service Line 6 autorisé. Les tubes de préampli doivent uniquement être changés s’ils sont microphoniques endommagés ou bruyant. Si vous avez des problèmes après toutes ces suggestions, veuillez visiter un centre service Line 6 s.v.p. mais n’oubliez pas la preuve d’achat si vous êtes dans les 12 mois de garantie. Réparation des produits Sollten Sie Probleme mit Ihrem Line 6 Verstärker haben, dann überprüfen Sie bitte erste die Folgenden Punkte bevor Sie sich an ein Line 6 Service Center wenden: Ich kann Ton/Lautstärkeänderungen feststellen wobald ich sehr laut spiele, woher kommen diese? Stellen Sie die Knöpfe, abgesehen vom Master Volume auf 100% um sicherzustellen, dass diese sich nicht zur derzeitigen Position bewegen sondern auf der Position des Presets bleiben. Starten Sie dann ein Preset um zu überprüfen ob der Ton der des Presets und nicht der der derzeitigen Position des Knopfes. Mein Master Volume verändert die Lautstärke beinahe nicht nach 6, warum? Dies liegt am installierten Potentiometer, Line 6 hat in frühen Modellen mal einen Audio Potentiometer ausgetestet aber den Spieler gefiel dieser nicht. Lautstärke und Signalproblembehebung: Schalten Sie andere Lautstärkeregler ab (Trim Pots zum Beispiel). Stellen Sie sicher, dass kein Dreck im CAT-5 Eingang oder anderen Jacks ist. Entfernen Sie alle anderen Geräte und Cat-5 Kabel aus der Kette. Benutzen Sie ein Kabel, von dem Sie wissen dass es funktioniert und schließen Sie es direkt zwiscen Gerät und Instrument, umgehen Sie so alle zusätzlichen Effekte. Stellen Sie sicher, dass Ihr Isntrument ein Signal abgibt. Versuchen Sie falls möglich ein anderes Instrument von dem Sie wissen, dass es funktioniert. Versuchen Sie unterschiedliche Tonabnehmereinstellungen. Stellen Sie sicher, dass das weiße sowie das schwarze bzw. rote Kabel korrekt an den Lautsprecher angeschlossen sind. Überprüfen Sie außerdem den jack des Lautsprechers. Überprüfen Sie den Effects Loop, falls vorhanden. Wenn Sie kein Signal bekommen, dann versuchen Sie diesen in den RETURN zu stecken um zu sehen ob Sie ein Signal bekommen. Genauso sollten Sie auch den SEND in ein anderes LINE IN Gerät stecken. Ton und Rassel Probleme: Überprüfen Sie alle Knöpfe um zu sehen ob einer feststeckt. Überprüfen Sie ob alle Schrauben fest angezogen sind. Stellen Sie sicher, dass keine unerwünschten Objekte im Kautsprecher sind. Ist die Tonsteuerung aktiv oder passiv? Und wo ist die flach Einstellung? Jedes Modell ist unterschiedlich und die Steruerung des Verstärkers verhält sich so wie die des modellierten Verstärkers. Manche Modelle sind sehr flach, wenn sie auf B-01, M-10 und T-01 eingestellt sind, dies trifft aber nicht unbedingt zu da dies auch unterschiedlich ist zwischen den verschiedenen Modellen. Röhrenverstärker Problemlösung: Stellen Sie sicher, dass die Röhren fest im Sockel sitzen. Sollten die Röhren ein Poppen machen und dazu unterbrochen leuchten, dann ist diese kaputt und muss ersetzt werden. Falls weißer Frost in der Röhre ist, dann hat diese en Loch und muss ebenfalls ersetzt werden. Sollte ein Röhre klingeln, könnte es sich auch um eine kaputte Röhre handeln. Ersetzen Sie dann die Röhren einzeln um festzustellen, welche kaputt ist. Röhren ersetzen: Lassen Sie Röhren immer mit passenden Sets alle 12 bis 24 Monate je nach Nutzung ersetzen und lassen Sie den Bias von einem autorisierten Line 6 Service Center überprüfen bzw. anpassen. Vorverstärker Röhren brauchen erst dann ersetzt zu wernden, wenn sie mikrofonisch oder rauschend klingen bzw. beschädigt sind. Sollten Sie dann immernoch Probleme mit dem Verstärker haben besuchen Sie bitte ein Line 6 Service Center. Vergessen Sie aber nicht den Kaufbeleg falls Sie sich noch in den 12 Monaten der Garantie befinden. Produktreparatur
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