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Found 45 results

  1. LED States: Transmitter Green when in guitar: On Red flashing when in guitar: Less than 30 minutes battery life left Green when docked: Fully charged Green flashing when docked: Charging Red flashing when docked: Less than 30 minutes battery life left and charging Receiver White solid: On and connected to G10 transmitter OR charging docked G10 transmitter White flashing: No signal from G10 transmitter Red flashing: Less than 30 minutes battery life left on a transmitter that is in use and transmitting, and not for a transmitter that is docked/charging. It is possible that the receiver's LED halo will flash red under other conditions, such as if the transmitter is not properly docked. Q: I inserted the transmitter into the receiver and let it charge for many hours, but the transmitter never fully charged. The transmitter and the receiver is constantly blinking red. Why? A: In some cases, the transmitter could stand to be updated using the Line 6 Updater program found at www.Line6.com/software. Otherwise, there's a chance that the transmitter was not seated completely into the receiver to start the charging process. Once the transmitter is correctly seated in the receiver, the receiver's LED halo will be a solid white, and the transmitter LED will flash green until fully charged, at which point the transmitter LED will be solid green. Please see the images below for examples. Here is a video that illustrates LED statuses: Q: How long does it take to charge the battery? A: On average, a new transmitter with its battery in a discharged state has given the following results when tested: 15 minutes of charging gives at least 45 minutes of run time 30 minutes of charging gives nearly 2 hours of run time 3 ½ hours of charging (full charge) gives at least 6 hours of run time All rechargeable batteries gradually lose capacity, so eventually the run times will decrease. Q: Should I leave my fully-charged G10 transmitter in the receiver? A: The unit is designed for the transmitter to be plugged into the receiver to stay charged. Think of this much like you would a cordless phone. Always keep it docked if you can for good battery life. Not being docked will not damage the battery nor accelerate drainage. Q: What is the lifespan of the battery? A: After 300 full charging cycles, expect the battery to gradually lose capacity, the amount of which varies. Please keep in mind that there are many factors can affect these numbers, such as temperature, humidity, etc. but not enough to significantly shorten the life span of the battery. Q: Does the G10 transmitter fit all guitars? A: We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. If the G10 transmitter is inserted into your guitar and the transmitter's actuator pin is not engaged, the transmitter will not turn on, the LED on the transmitter will not light up, and no signal is processed. We have found that a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics) Q: Does the G10 transmitter work with older Variax guitars? A: It will, but the fit is not exact. Please see this article for more details: Relay G10 compatibility with older Variax models Q: Does the G10 transmitter work with guitars that use active electronics? A: In some rare cases, the guitar's active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. This is evidenced by no output from the G10, even though the transmitter's light is on. We have found that in most cases, a workaround to this issue is to use a mono-to-mono (TS-TS) Male to Female adaptor or cable. See this article for more details: Relay G10 Guitar Compatibility (Fit/Electronics) Q: Does the G10 system work with instruments other than guitar? A: We developed and tested G10 for guitar and bass, but in theory, it will work with any instrument-level source. This is not to say that it will work with any instrument you try it with, based on the above guitar-compatibility answers, but we expect that most will find success, so you are welcome to try. Q: If you leave the transmitter plugged into a guitar, does it still use up battery life even it's not being used? A: After 4 minutes of silence, the transmitter will go into sleep mode, and will come back on when audio is passed through it again. Q: I have a guitar with active pick-ups. Can I leave the transmitter plugged in without the guitar battery dying? A: The experience should not be any different than leaving a guitar cable plugged into the guitar, meaning the G10 will shut off in five minutes if it doesn't detect a signal. We suggest turning your guitar down to 0 when not in use, as some guitars, even those without active pick-ups, can produce enough hum or noise to trick the G10 into staying turned on. Note that with certain guitars that have active electronics, leaving a cable plugged in might drain the guitar's battery, so the same may happen with a G10 left in the guitar. Q: What is the maximum input / output level for the Relay G10? A: The G10 transmitter's maximum input level is 6.5 Vpp (= 9.5 dBu). The outputs on the receiver are at unity, so they are the same. Q: What are the specs on the provided Relay G10 Series power supply? A: 5V 1.0A output, input of 100-240v Q: Will phantom power harm the G10 receiver? A: No, the G10 receiver will not be harmed by phantom power. Q: Where can I purchase a Relay G10 Series Wireless System or replacement/extra Relay G10 transmitters (G10T)? A: You can order them from any authorized dealer. Q: What type of cable do I need between my guitar & Relay G10 (G10T) transmitter? A: None; it plugs directly into your guitar. Q: Can I use both the 1/4" output and the XLR output at the same time? A: Yes, they can both be used simultaneously. Q: What Cable Tone length is the G10/G10S set to? A: G10's Cable Tone is set to 10 feet on the 1/4" output only. The XLR output is full frequency range. These settings are not configurable. For the G10S, Cable Tone is switchable between Off (full frequency), 10 feet, and 30 feet. Q: What is the range of the G10/G10S? A: The G10 is 50 feet, line of sight, as local conditions allow. The G10S is 130 feet. Line of sight: As with our other wireless gear, be sure to have a visible line of sight with the receiver. To get the best performance out of the G10, do not obstruct the receiver with other gear or electronics. Q: How does G10 interact with other wireless devices? A: If you are using G10 in a setup with other 2.4 GHz wireless devices, please make sure to switch on all other wireless devices first, allow them to initialize and set channels, then dock the G10 transmitter into the receiver for at least 15 seconds so the system can select a free channel. When using several G10 units, please start by docking the first unit in the receiver, wait 15 seconds, undock it and plug it into your instrument. Please make sure that it is on (green LED on the transmitter). Repeat this process with the subsequent units. Many Line 6 wireless devices can be set to different RF modes. All Line 6 wireless units in a setup need to utilize the same RF mode to avoid problems. Your G10 unit is always set to RF2, so make sure that any other Line 6 wireless devices in your setup are set to RF 2 mode. G70/75 units use RF3, which can coexist with the G10's RF2, so long as you avoid using the same channel between them. Here's an article that shows how to switch RF modes: http://line6.com/support/page/kb/_/live-sound/relay-digital-wireless/rf1rf2-mode-switching-frequencies-r130 Q: Is the Relay G10 transmitter compatible with the X2 receiver (or vice versa)? A: Both systems run in completely different frequency ranges so they are not compatible with each other. However, X2 and Relay units can be used on the same stage (along with any other analog wireless systems) with no problems. Q: Does USB 3.0 create interference in the 2.4GHz frequency range? A : USB 3.0 computer cables and peripherals, including hard drives, are known to emit radio frequency interference throughout the 2.4GHz band, which results in reduced range and/or performance for any 2.4GHz device in its proximity (including wireless keyboard or mouse, WiFi, etc.). We recommend placing any digital wireless receivers at least two meters away from the USB 3.0 device and its cabling. Below is a link to a study by Intel regarding this interference. http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html Q: How do I register my Relay G10 System? A: You can register on your account: Gear Registration Dimensions - G10 Receiver: H 3.5"; W 4"; L 4" Transmitter: 2" long after inserted into instrument Total boxed weight: 3 lbs. Dimensions - G10S Receiver: H 2"; W 3.5"; L 5" Transmitter: 2" long after inserted into instrument Total boxed weight: 4 lbs.
  2. Updating Relay G10/G10S firmware from an internet-connected Mac or PC VideoTutorial: G10/G10S firmware update instructions for Windows users Video Tutorial: G10/G10S firmware update instructions for Mac users First, download the latest version of the Line 6 Updater for Relay G10/G10S: Go to www.Line6.com and click on "Support" Scroll down and select "Downloads" On the following page, set the three pulldown windows under "Free Software Downloads" to: [Relay G10 or Relay G10S], [Line 6 Updater], [your Mac or PC OS] Click "GO" The page will update with the latest Line 6 Updater version available. Click 'GET DOWNLOAD' to download the Updater program to your computer You will be prompted to either log in to your Line 6 User account or to create a new account Click on 'ACCEPT AND DOWNLOAD' and follow the on-screen instructions to save the Line 6 Updater installer file After the file has been completely downloaded, double-click on the downloaded file and follow the instructions to install it to your computer Mac Users: If you run into trouble with your Mac allowing you to install the download, please see this article. Next, update your Relay G10/G10S Receiver and Transmitter Insert the Transmitter all the way into the Receiver Connect the receiver’s USB port to your computer with the USB cable that was included in the box, or use a similar Micro-USB cable (Note: some Micro-USB cables only charge devices and do not pass data. Try multiple cables of you cannot get a connection) Run the Line 6 Updater program. Sign in to your Line 6 User Account. Click on “Relay G10/G10S Receiver” Click the “Update” button next to the latest firmware version. Follow the prompts to begin the update process. Important: Do not turn off or unplug your Relay receiver or computer during the update. After the update is complete, repeat the process for the Transmitter by disconnecting and reconnecting the USB cable, then clicking “Continue” in the Updater Please see this article if your computer does not detect your G10.
  3. I've just purchased a Relay G10 (G10R according to the tag at the bottom of the receiver). I downloaded the Line6 Updater v1.11 and installed in my computer. I plugged the G10 into my Windows 10 PC and the computer was able to detect and installed the driver (according to the PC's Device Manager). I ran the Line6 Updater, but there's a blank screen after the sentence "Select A device to update". Does this mean I don't need to update? Or that the updater doesn't see my connected G10? How do find out the current firmware version of the G10? I also tried to find some instructions on the updater, but none found. I'd appreciate any info. Thanks.
  4. I was excited to receive my Line 6 Relay G10 I ordered from Musicians Friend the first week of June 2016. I worked great in my bass guitars and latency was not noticed, I was impressed with the wireless capabilities and ease of use. I play with a part time bar cover group and It worked fine with all the wireless stuff we have in the band. THIS UNIT IS NOT ROAD WORTHY. After the third gig, the unit kept cutting in and out. It appears the Micro USB input in the back of the base unit that are fragile in nature in most devices with connection-disconnection use, had became loose within the unit and failed all together. If I may offer a suggestion to re engineer the design of the Relay G10 to incorporate a more durable power input for gigging musicians. The unit was still under warranty from the seller and I returned it for a refund. I was contemplating just swapping for another G10 but came to the conclusion that it may have the same issue down the road with a new one. I'm afraid to reorder a new G10. Too bad, I loved this Line 6 Relay G10. Thanks: Dri
  5. Overview: For those who have access to a Spider V (MKI or MKII) amp and wish to update the G10T Transmitter, it must be done in the order shown below (first update the amp, then the G10). We strongly suggest updating the amp with the latest version of the Line 6 Updater from a desktop/laptop computer, even though it is possible to do so from a mobile device. Video Tutorial: Updating a Relay-Ready Spider V Amp and G10T Transmitter With a Mac Computer Video Tutorial: Updating a Relay-Ready Spider V Amp and G10T Transmitter With a Windows Computer I. Update the Spider V Amp Firmware With a Computer First, (for Windows users) download and install the Spider V drivers Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under "Free Software Downloads" to: [Spider V 60], [Line 6 Drivers], [your PC OS] Click "GO" The page will update with the Line 6 drivers for the Spider V. Click 'GET DOWNLOAD' to download the driver installer to your computer. Log in to your free Line 6 User account (or create a new account) Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the driver installer When the installer has been downloaded, double-click on it and follow the instructions to install it in your computer Next, download and install the Line 6 Updater for Spider V Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under"Free Software Downloads" to: [spider V 30], [Line 6 Updater], [your Mac or PC OS] Click "GO" The page will update with the Line 6 Updater for the Spider V. Click 'GET DOWNLOAD' to download the updater program to your computer. Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the updater installer When the program has been downloaded, double-click on it and follow the instructions to install it in your computer Lastly, update the Spider V amp Connect the Spider V’s USB port to your computer with a traditional USB cable Slide the "SELECT" switch to the USB port labeled Mac/PC Turn the amp on Open the Line 6 Updater application and sign in with your Line 6 User Account Click on the Spider V amp Click the “Update” button next to the latest firmware version at the top Follow the prompts to begin the update process Do not turn off or unplug your Spider V or computer during the update Watch for the update status to be completed on the Spider V LCD. Once completed, the amp will restart. Disconnect and reconnect the USB cable, then repeat the process for the G10T Transmitter Note: If you experience a failed update or your amp locks up during boot up, you can hold down the Amp and FX buttons to enter Update Mode. Once it's in Update Mode, attempt the update procedure again. II. Update the G10T Firmware with the Spider V Amp Make sure the Spider V amp is still connected to the computer, and that the computer is still connected to the internet Insert the G10T all the way into the Spider's Input jack Ensure that the "SELECT" switch is still engaged with the USB port labeled "Mac/PC". Turn on your Spider amp if it's off. Run the Line 6 Updater program. Sign in to your Line 6 User Account. Click on “Relay G10T” Click the “Update” button next to the latest firmware version. Follow the prompts to begin the update process. Important: Do not turn off or unplug your Spider V amp or computer during the update. The Updater will say the amp is resetting, but take note of the amp's display, as it will continue updating, ultimately showing "Part 1 of 1 100% Updating Transmttr". The amp will reset itself, ending the update process.
  6. Question 1: I have an LR Baggs Dual Source pickup in a Breedlove and I'm trying to get rid of the high pitch frequency created through using the G10 wireless system. It's a fairly common problem, but the solution seems hard to find. Has anyone tried using a 6" TRS - TS adapter to successfully eliminate that buzz? The recommended mono ts-ts adapter does not work. Or how about a TRS to TRS male to female adapter? Any other success stories to eliminate the high pitch buzz with the dual source pick up? Question 2: Does anyone use the G10 with the LR Baggs Anthem? Do you get a high frequency buzz, and/or can you easily eliminate it with convenient to use adapters?
  7. Upon buying my G10's I came across the minor problem of being able to power them from a standard Boss BCB 9v power supply and not cause fatal damage to the units. I had a chat with the techie who does all my repairs and upgrades and this was the answer. A small PCB board with two fullsize USB inputs at one end and the ability to plug in one of the spare 9v power supplies at the other, but to do this you first have to snip the barrel connector off. The board is regulated so no more than the 5v that is needed will pass through. The small board fits nicely in the channel were all your cables go, to stop the board from shorting on the metal casing of the pedal board it has been housed between some protector and also not shown on the photo's is two pieces of foam that sit at either end stopping any movement. I also purchased a left angle 30cm USB to micro USB instead of the stock cable which was far too long. Just to add, when I took these photo's the power cable going into the PCB hadn't been insulated. Hope this helps some of you with the same problem.
  8. Well, if Guitar Center won't take back my G10, maybe Line 6 will.... Big fan of Line 6 products in general, but this is simply unacceptable. You guys needed to do more testing with various guitars before releasing this product. I am guessing here, but it seems that active electronics in acoustic guitars that use BRAIDED cables for the pickups have issues with interference. It's bad. It's high-frequency, digital-sounding noise and it's not anywhere near "typical" or tolerable. I have an Emerald X-20 acoustic. Originally equipped with a B-Band A3T system. My G10 worked just great with it, however I had quality issues with the system, so B-Band sent me a replacement. The new pickup design included a braided shield over the pickup cable. This is when the noise started with the G10. Using a guitar cable, the noise went away. After having yet more quality issues with B-Band (and Emerald quit using them as a supplier), I had Emerald install their updated LR Baggs Element system. This, too, has a braided pickup cable. And the noise is even worse than before. The guitar is dead silent when using a normal cable. Yes, I've tried the mono-to-mono adapter trick. No relief from the noise. In addition, this new LR Baggs system seems to suffer from the "reverse polarity" issue, whereby the system won't even work at all when plugged directly into the guitar. It's been more than 45 days, but I'm going to see if Guitar Center will take this thing back. It's simply not worth the hassle. For whatever reason, my 15-year old Yamaha (yes, it has an active preamp) works fine with the G10. But I simply cannot accept the noise coming from the Emerald, and it's not the guitar's fault. Any solutions before I return this inferior product, Line 6 people???
  9. without the transmitter the base has a slow while pulse. Insert the transmitter into the base and the base does a quick red pulse. The transmitter does noting. No lights at all. No matter how long I keep the transmitter plugged into the base it doesn't seem to help. There is noting transmitted when plugged into any guitar. I've used many different adapters and also left the transmitter plugged into a guitar to try and deplete all charge to start a new fresh charge. Noting seems to make the transmitter light up green, red white etc. Also when I try and update the firmware the updater shows there are no updates even though I'm at V1.0. I've downloaded V1.3 and V1.4 and the installer will not update my G10. Anyone else have this happen?
  10. I am a gigging musician and the G10 remote system is an answer to a maidens prayer - however, the point of failure is the power cord for the base unit which is a really nasty little micro usb plug which is so loose that it becomes a lottery as to whether the unit is going to work or not - surely there should be a much more robust plug than this - anyone out there with similar views? Come on Line 6 - you are better than this!!
  11. I successfully installed and ran the Line 6 updater but it could not find a more updated firmware version form my Relay G10 than version 1.00 though I know new versions exist from reading the forums. I noticed that the updater will allow me to specify a file location. Where can I download version 1.04 (or later) for installation?
  12. I have a Relay G10 which I bought it in October 2018. It's been either in my guitar being used, or in the charging cradle, plugged in, in that period of time. Very recently, it's dropped from more than an hour (don't know exactly, but I normally play for max an hour at a time), to about 7 minutes before it flashes Red and dies. I'll check but I don't think there's even a brief flash of Orange before it dies. I have the box and receipts, I don't think I registered it at the time of purchase. Does anyone know if this is a common situation, or if I have any comeback? I've done a firmware update om transmitter and receiver and it didn't help. Thanks friends.
  13. The Relay G10 utilizes 14 RF2 channels for transmission. The system performs a channel scan and sets itself to best channel every time the transmitter is docked into the receiver. This can take up to 15 seconds. If you are using G10 in a setup with other 2.4 GHz wireless devices, please make sure to switch on all other wireless devices first, allow them to initialize and set channels, then dock the G10 transmitter into the receiver for at least 15 seconds so the system can select a free channel. When using several G10 units, please start by docking the first unit, wait 15 seconds, undock it and plug it in. Please make sure that it is on (green LED on the transmitter). Then repeat this process with the next unit. The 14 channels are in place to give the system multiple options for finding the best transmission line. In a real-world environment, it is highly unlikely that a user would be able to use all 14 channels simultaneously, if they happened to own 14 G10 systems. In practice, it's feasible that operating up to eight G10 systems simultaneously would be possible. However, there may be dropouts with higher numbers, as the band will get more crowded with each additional system, especially if there is a WiFi source close by. DE: Das Relay G10 verwendet 14 RF2 Kanäle zur Ãœbertragung. Immer wenn der Sender in den Empfänger gesteckt wird, führt das System einen Kanal-Scan durch, und stellt sich selbstständig auf den besten Kanal ein. Das kann bis zu 15 Sekunden dauern. Wenn Sie das G10 in einem Aufbau mit anderen 2.4 GHz Drahtlos-Systemen verwenden, stellen Sie bitte sicher dass Sie zunächst alle anderen Drahtlos-Geräte anschalten. Erst dann stecken Sie den G10-Sender in den Empfänger (docken) und warten 15 Sekunden. So stellen Sie sicher dass das System einen freien Kanal, bzw. den optimalen wählen kann. Bei Verwendung mehrerer G10 Einheiten stecken Sie bitte die erste Transmittereinheit in den Empfänger, warten 15 Sekunden, nehmen Sie dann heraus und stöpseln sie in das Instrument. Stellen Sie bitte sicher das der Sender auch aktiviert ist (grüne LED auf dem Transmitter). Dann die Prozedur mit dem nächsten Sender wiederholen. Das System kann aus 14 Kanälen auswählen um den jeweils Besten für die Situation zu finden. In einer realistischen Beispiel-Umgebung ist es sehr unwahrscheinlich dass man alle 14 Kanäle gleichzeitig nutzen kann, z.B. wenn man 14 G10 Systemen gleichzeitig verwenden wollte. Normalerweise sind bis zu acht Systeme gleichzeitig realistisch machbar. Bei mehr Systemen sind Aussetzer eher wahrscheinlich da das Frequenzband mit jedem neuen System „voller“ wird. Weitere 2.4 GHz Quellen wie z.B. ein WiFi in der Nähe verstärken das Problem noch. FR: Le Relay G10 utilise 14 canaux RF2 pour la transmission. Chaque fois que vous insertez l’émetteur dans le récepteur (anglais : “dockingâ€) le système effectue un scan de canaux et se met sur le meilleur canal disponible. ça prend env. 15 secondes. Si vous utilisez le G10 en même temps avec autres systèmes ou appareils 2.4 GHz verifiez qu’ils sont allumés avant le G10 : ca va permettre au G10 de chercher des canaux encore libre : Allumez tous les appareils 2.4 GHz, attendez quelques secondes, placez le G10/émetteur dans le récepteur et attendez env. 15 secondes (c’est le temps le G10 a besoin pour trouver le meilleur canal encore libre. Si vous avez plusieurs systems G10 : Commencez par le premier émetteur-G10, placez-le dans le récepteur, attendez 15 secondes, Ensuite prennez l’émetteur et connectez-le avec votre instrument. (Verifiez que la DEL d’émetteur est verte). Répétez cette procedure avec chaque système G10. Le système G10 peut choisir entre 14 canaux pour trouver le meilleur canal dans chaque situation. Dans un environnement réel, ce n’est pas possible d’utiliser 14 canaux en même temps. (par exemple: si on a 14 systèmes G10) . Normallement 8 systèmes en même temps sont effectivement possible. Quand on ajoute plus de systèmes la probabilité de coupures augmente, car la bande de fréquences devient de plus en plus superposée. Autres sources 2.4 GHz (comme WiFi) peuvent intensifier ce problème.
  14. I am using the G10 system. Is it possible to have 1 x transmitter in use in my guitar whilst I have another transmitter on chage at the same time in the base unit?
  15. The transmitter of my G10 seems to have spontaneously failed. No sign of life at all. The halo on the charger flashes red, but the jack-plug device shows no light, nothing. The unit's about two years old and has performed perfectly up to now. I raised a support ticket online with Line6 and they asked me to download the firmware update and apply it. I did. Not surprisingly it told me it couldn't see the transmitter. The support desk also said that if the firmware update failed, I should contact my local (UK) service company, who are in Milton Keynes. Once I'd got past the autoreply bots, a real person said that they could have a go at fixing it if it's still under warranty (which I'll have to check) or, as the transmitter is relatively cheap, just buy a new one - the transmitter only. All of which raises a few questions. 1) Has anyone else had this sudden-death issue? 2) Can I indeed buy just the jack-plug transmitter bit? 3) If I do, how will the charger/receiver pair with it? I asked the guy that last question, and he said "it'll just work. Any receiver will work with any transmitter". Which raises the question of what would happen if I had two of them, and only one of them needed a new transmitter. Does the transmitter speak to the receiver it most recently was plugged into, or something? Anyway - I feel a bit passed around. Neither Line 6 nor the servicing partner seem that keen on getting involved, so I thought I'd ask for advice here. Thank you for your time, M
  16. Hello, I cant find this answer anywere: How much time does it take for g10 to completely charge? And, do I need to drain all the battery before charge? To increase its lifetime? Thank You By the way, Why in all vídeos you almost dont see the transmitter?? Looks like you are hidding the bug? I want to see it in a good plan or, some pictures.. I'm affraid its too big and becames uggly
  17. We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. In some rare cases, the guitar’s active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. Original Variax compatibility We have identified an issue with the G10T transmitter, where the fit with original Variax guitars is not optimal. The affected guitars can be identified by not having the RJ45 flip cover, see photo below. For these guitars, due to the construction of the ¼ inch output jack, customers may have an issue with the power switch on the G10T transmitter. We have sourced two washers, which will correct this issue. It is up to the user which washer that they would like to use, since there are caveats to each. The first washer is part number 30-03-0080 NICKEL-PLATED BRASS FLAT WASHER 1/4" SCREW SIZE 0.260" ID 0.562" OD 0.03"-0.05" THICK This washer was sourced so you can simply slide the washer onto the G10T plug before inserting the transmitter into the Variax. This is the easiest solution, but there’s the potential for the washer to be dropped or lost when the TX is removed from the guitar for charging. This washer was sourced to go underneath the threaded nut in the Variax. You would need to use a 11mm nut driver to remove the threaded nut from the Variax, install the washer on the threaded nut, then reinstall in the Variax. This is a more permanent solution, but requires more effort on the customer’s part. The second washer is part number 30-03-0081 WASHER STAINLESS STEEL 3/8 SCREW SIZE 0.401" ID 0.625" OD 0.030"
  18. We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. If the G10 transmitter is inserted into your guitar and the transmitter's actuator pin is not engaged, the transmitter will not turn on, the LED on the transmitter will not light up, and no signal is processed. In some rare cases, the guitars active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. This is evidenced by no output from the G10, even though the transmitter's light is on. In some other cases, such as with the Line 6 Variax Acoustic 300, voltage can build up in the ring of the guitar's jack to the point of "tricking" the transmitter into thinking it is docked in the receiver and charging, also resulting in no audio output. We have found that a workaround to all of these issues is to use a mono-to-mono (TS-TS) Male to Female adapter, such as those shown below. The G10 transmitter is shown for scale. More details about the first two of these issues are included in the attached document. Troubleshooting procedure: Power the receiver with a USB power source. Insert the transmitter into the receiver (this will ensure that the transmitter and the receiver are set to the same channel). The LED on the transmitter should be Green or Green flashing. (If it is red flashing, the transmitter needs charging. Leave it in the receiver until the LED turns steady green. That indicates it is fully charged.) Insert the transmitter into the instrument's jack, turn up the volume control and play. If audio is not being transmitted to the receiver: A. The problem is mechanical if the LED on the transmitter is OFF when plugged into an instrument. B. The problem is electrical if the LED on the transmitter is ON, or FLASHING when plugged into an instrument Relay G10 Guitar Compatibility.pdf
  19. I have a 19 guitar collection. I have had 3 issues. Solved #1....Ibanez S relay would not fit......my solution, a minor sanding of opening with a Dremel tool and filled the color with a matching magic marker in blue. You don't notice the mod. #2- Michael Kelly hydride will play through he hum buckers, but the piezo acoustic pick up has no sound. Any ideas as to why? #3- Ovation Koa topped acoustic. While it is not an expensive model it sounds awesome plugged in, but when I try the G10 I get sound for about 10 seconds, a loud pop, and then a awful squeal that will not quit. I love that guitar, but it's strange what happens.The model # is gone (sticker lost a while back) but it is not a high end model, but it sure sounds like one. The electronics are the standard Ovation brand. I would like to get the 2 guitars to work......any suggestions?
  20. Hey guys, I recently bought a G10 wireless. Now, i've used it live, worked perfectly and was actually very happy with it. But I got home and the damn thing will not work. The receiver is just flashing red (on the halo) about 1 flash a second, when I plug the transmitter in. The transmitter does not turn on, at all, I charged it for 4 hours, then tried it, nothing. I tried it overnight, then nothing... I'm at a loss i really am. Guitars tried: Ibanes RG8 Dingwall NG2 (this was what it worked with live) Fret King Corona Ibanez SR505 Ibanez S420 Legator Ghost 7 string with EMG 707s Any advice would be greatly welcomed right now! Thanks!
  21. I can not speak English because I am a foreigner. I wrote using Google Translator. Good morning. I am using FIVE O pickup now. The instrument uses an ukulele. The pickup uses a 3v CR2032 battery. When this pickup is connected, white noise is generated. There are two instruments equipped with this pickup, but they all have the same symptoms. Other passive pickups did not have this symptom. There was also no noise in the fishman pickup installed on the guitar. The Fishman pickup used a 9v battery. I want to remove this noise. ↓ five-O pick up Noise T^T
  22. I'll start with a simple question, which someone may be able to answer off the top of his/her head. Then, I'll go into a tedious explanation of what I'd like to accomplish. First, the question: If my JTV-59 is connected to a compatible Line 6 device with a VDI cable, will the analog output at the guitar's 1/4" output jack be suppressed, or could it be connected via a standard guitar cord to play through an amplifier? Now for the rest of the story, which may spark an alternate solution, or may result in a 'You can't get there from here' unhappy ending... The battery on my JTV-59 doesn't seem to have much longevity, despite the fact that I use the mag pickups more than the modeling. I'd like to be able to power it for everyday use and practice by connecting it to my Pod XT Live via VDI. But I'd prefer to go wireless into my Amplifi 30 through a Relay G10 plugged into the 1/4" output, because I like the sound of the Amplifi more than the output of the Pod XT played through my stereo amplifier. In this scenario, I'd essentially be using the Pod XT Live as an expensive power supply. But that's ok -- it's paid-for... If the output continues to be available at the 1/4" jack while connected via VDI, it would also open up the possibility to use the Pod XT Live to change models on the JTV, which would be VERY cool. I'd still be using the Amplifi for amplification, but wouldn't have to play with the knobs and switches on the guitar in the middle of a song. Another option that solely addresses the power issue may involve the XPS footswitch, which I've basically never used, although I have at least two of them, supplied with my Variax 500 and 600 guitars. Maybe it would be possible to power the Variax with the XPS and it's 3-conductor guitar cable, and plug the Relay G10 into the 1/4" output of the XPS box? I know: I could try these combinations, myself. And probably will. But I thought it would be useful to throw these scenarios out there and see if others have tried or given thought to possibilities such as these. Look forward to hearing any ideas or suggestions...
  23. This is the third G10 that I have tried. It works as expected for the first few days and then the transmitter will constantly flash red after a single yellow then green flash. Video attached. Anybody else having this problem and perhaps a solution? Thanks.
  24. I just purchased the G10. First gig. No issues. Day 2 2nd set...Had reciever seated. Full green light. Played for 2 songs and all of a sudden drop outs every few minutes. Had to plug in after the song for the rest of the gig. Hoping it was a freak thing but after reading all the people with drop out issues, I may need to send this back. I will give it another shot for the 2 gigs coming up this weekend. Any recommendations?
  25. Hi everyone. I'm getting a G10 to use from my guitar to the Helix and was wondering if I could add yet another G10 to the chain. Out the Helix to the G10 and from that going wireless to the mixer. My goal is to have zero cable here and there and avoid the hassle of connecting and checking conections every rehearsal/gig. Do you guys think this: Helix > G10 > Mixer would work? I mean, with a decent audio quality? Anyone already doing this that can share experience/s? Thanks
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