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Found 58 results

  1. Line6Tony

    Known Issues in Helix Native v2.81

    Helix Native will not open in hardened runtime builds of Cubase 10.5 In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer's power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers Logic Pro X is currently unable to write snapshot or switch automation data for Helix Native In HX Edit, moving an effect, amp, cab, or IR block can sometimes inadvertently reposition a Split or Merge block In rare cases, the Dynamics > LA Studio Comp model can sometimes cause a drop in preset volume Pitch/Synth > 3 OSC Synth, 3 Note Generator, and 4 OSC Generator are louder than in 1.71
  2. Line6Tony

    Known Issues in Helix/HX Firmware 2.81

    In rare cases, the Dynamics > LA Studio Comp model can sometimes cause a drop in preset volume. Some tempo synced effects can act authentic with the global setting set to transparent if tempo changes are controlled via snapshots. In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer’s power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers. On Helix Rack/Control, connecting an expression pedal to Helix Control could sometimes cause the pedal position display to behave erratically. Pitch/Synth > 3 OSC Synth, 3 Note Generator, and 4 OSC Generator are louder than in 2.71.
  3. Hello evereyone, I was just confrontaded with a really weird issue with the DT25 Unit. Everytime i left my amp on the rehearsal room for as long as a week disconected from the power due to fire prevention, i found the amp with a really bad issue whem i try to start it again: all the lights from the switches turns on buts no sound comes out of the amp, just a quite noise. On the first time i reeinstalled without trouble the flash-unit and it helped. The second time the amp wasn´t recognized trought the Midi interface. Curiosly it started on his own after beeing setted on standby about an hour along without doing nothing with it. I noticed this because it did a typical clipping sound and after that just a few lights were on and it was ready to be played. It is well known not to let the power on inside rehearsal rooms when you left it. So my question is why is this happening in the first place. Is there a hidden battery which needs to be loaded on regular periods of times, and it is possible to replace this battery? Thanks up front for any hints and answers!
  4. Hello everyone! I'm having issues getting Helix Native to pan in order to run a different signal path to the right and left. I would like to take one mono clip and, in one instance of Helix Native, split it left and right. When I pan Helix Native's "Host Output" hard right, it will always be silent on playback, when I pan it hard left, it gets slightly quieter but will still play at an equal volume on both speakers. I can have the track panned hard left, hard right or center in Logic Pro's track editor, and these results are always the same when I make the changes within Helix Native's "Host Output": Silent when hard panned right, loudest at center, slightly quieter at hard left. Here are some pictures of my signal chain and host output that I'm referring to, could I be overlooking anything?
  5. IronAgeOhio

    Pod HD500X Restarting Issue

    So I just bought a Pod HD500X and it has this problem that many people seem to be having with it. Often, it will reboot itself randomly over and over again until I unplug it or, occasionally, until I stop playing. I am using the provided power supply and not only have I tried other 500x power supplies but I went to guitar center and bought a new one and it's doing the same thing. Basically I haven't seen this problem resolved so I'm posting this hoping to figure out a solution for everybody who's struggling with these faulty Pods. Notes: I've rebooted myself, holding down the left arrow while plugging in power, to no avail. I've tried updating using Line 6 monkey, but it doesn't show up in the list of devices.
  6. darthluco

    "HX Stomp doesn't have a driver"

    Hello, bought a brand new HX Stomp. It won't connect to my pc (Windows 7 x64). Problems found: - USB Audio Device has a driver problem. - HX Stomp doesn't have a driver. Are the driver available for download somewhere? None of the software provided, in the Downloads section of Line6's webpage, are able to "see" my HX Stomp.
  7. I am on windows 10 and it seems every time I try to record something it ends up being choppy and very deep. I've tried everything with fixing this issue. These are my sample rate settings
  8. Hi all, hope you're well. I'm hoping someone will be able to help me please. I'm having difficulties setting up a NT1-A condenser mic through a UX1. I've read through several old posts on this forum but can't seem to find the answer I need. The issue is the volume level from the mic; it's barely audible. The NT1-A is plugged in to the input channel of a Neewer 48V phantom power supply (power into mains), with the output going into the mic input of the UX1. The UX1 is plugged in via USB with the output settings set to 'built-in output' via Garageband on a MacBook Pro, coming through to my headphones. I've cranked the mic gain on the UX1 up to max, pushed the track volume up to max in Garageband and 'Mic 1' input is selected on the mixer in Podfarm. I can mostly hear a quiet, soft hissing noise (presumably the high gain setting) but when I go to record I can hear my voice quietly underneath, so seemingly the mic is on and registering. I've tried clicking the +18db boost on the input channels in the mixer in pod farm, which increase the volume of the hissing and makes things a little louder but something's clearly wrong. I've been recording guitar using Podfarm without trouble, so presumably I'm missing something as I believe other people have managed to get condensers with phantom power working fine? I'd appreciate any suggestions as to how I can fix this,, thank you!
  9. Hello, Just wanted to communicate this issue to anyone else who may experience it. I started to feel slight electric shocks through my guitar strings and on the metal stomp buttons on my Pod HD500X. After doing some troubleshooting, I found that it was the USB port on my computer that somehow got bent and was causing the electric shock. When I switched the USB cable to another port on my computer, the shock went away completely. Before you take it in to get repaired, give this a shot and see if it works. EDIT: I have also been told by a guitar tech that incorrect grounding in your guitar can cause this problem. Try using another guitar with your pod to see if you experience the shock. If you do not, it is probably the guitar
  10. Hi, I recently bought an Amplifi FX100 (software version: 2.60.3) and I have problems with an annoying lag (delay) when I change my presets by A-D buttons while playing. It's really frustrating because the delay is noticeable on live gigs. Are there any solutions to this problem? Do you know if new device updates will be available? Thank you.
  11. Hello everyone I don't know if this should belong to the bug thread, if that's the case I apologize... I am facing an issue with the Vintage Digital Delay block and I was wondering if someone else has came across the same thing... I did a quick research but I haven't found anything about the matter. Basically, when I switch to a preset that has this block already engaged, I hear a horrible pitch bend that lasts a second... It's like the modulation depth parameter glitches for a moment. This annoying warble is noticeable even without playing. The issue does not present itself when using snapshots within the same preset. Has anyone found a workaround for this issue? I know I can just use snapshots to avoid it, but I have a few situations in which I need to use different presets and this is making it impossible...
  12. Does anyone else have the issue of glitchy unreliable footswitches on the Helix? I've had two units The first had 4 unreliable foot switches after a month of use at home.. And after 6 months or so the joystick failed totally so the store got me a new unit. That one now has 2 unreliable footswitches... problably more to come. I'm really taking good care of the unit, so I'm left to think there is a general quality issue with these footswitches. However Line6 Support tells me otherwise: Hi there, sorry for the trouble with your Helix. The defective switch needs to be replaced by our service center. Therefore please contact your Line 6 reseller from where you've purchased the unit - or alternatively you have the option to contact our Danish service center directly: Highend Skjulhöjalle 57 Vanløse, 2720 +4538711114 info@highendmusik.dk We haven't received many requests regarding footswitch failures and the repair should solve the issue. Nonetheless I will pass along this information to the product teams, so they can look into it. Best regards xxxxx Technical Support Line 6 Support Europe And I don't really want to pay for repairs of a lollipop quality component, in an otherwise nice product.. Am I really one of few having this issue?
  13. cluper

    HX Edit Missing Controls?

    So I just got myself a Helix rack and I downloaded the HX Edit software to start messing without having to put my entire rack on the table. But when I open the HX Edit it only lets me access the Preset and Impulse Response, none of the actual preset stuff as you can see in the picture. Am I missing something? Every time I look up the app online I see people using the app with preset editing section. I've looked all over the Line 6 website and google and I can't find anything on this. Help?
  14. GeraGrind

    Line 6 Spider V problems

    Hi. I found some issues in my Line 6 Spider 240HC amp that probably have other discussions opened, but i decided to record them. https://youtu.be/67unAeUulCA In the first one, the display flashes when it's turned off. https://youtu.be/477VH-TT4W8 That sound happens when i turn off the amp. That happens sometimes using different IEC cables. https://youtu.be/Fy6RwlY-xHk This problem started when i changed my IEC cable too. Sorry for the sound quality, there is a clicking sound when i activate the reverb. I though the it could be caused by the cable, but they are universal and i guess that it could be produced by digital issues. I really like this amp but it's difficult to play a gig calmed with that kind of problems. Is anyone having these problems? Sorry for my english.
  15. robertgoddard

    Tone Sharing Issue

    There seems to be an issue with the Firehawk Remote App for iOS (iPhones). I am part of a Facebook group that is trying to share tones using the link that the Firehawk Remote App provides. We can all share tones via link, but it seems only Android devices can actually load the tone. The problem is that iOS devices seem to have an issue loading and go to the 1A preset. Can we have some Line6 assistance here? Thanks!
  16. Hello everyone, I have an issue with setting my delay on specific tap tempo on Pod HD500x. Please, watch the video. First, I set up my preset '05A' with a Delay: 8th (3) - 'Digital Dly w/Mod'. I used a metronome - you can hear 3rds very well. Then I change to any preset (picked '06A') and then back again to '05A'. But the delay doesn't sound like 3rds, even though delay's settings are set to 3rds. I can actually hear 5ths... After choosing a different tempo sync and putting it back to 3rds, it is working again. This doesn`t happen just to 8th (3) tempo sync, it could be any type of delay - you would be still hearing 5ths. I don't know if it's a problem with tap tempo or bug in the system, since there are no 5ths available for delays. My Pod just doesn't save the type of delay, after switching the preset. System: - Flash FW: v2.62 - USB FW: v1.04 Maybe I am failing somewhere and and I just don't see it. I will be thankful for any advice! PS: the watermark is cool
  17. highline-2004

    HX no sound

    No sound. When it's powered down, and I'm plugged in, audio passes through to the amp. When I boot up the HX, the audio cuts out once it's up and running. I didn't change any settings since my last session. Checked my cables - they are brand new, but checked them without the unit anyhow, they work. I did a factory reset. I have updated the latest firmware (2.54.0). I've only had it for a little over a month. Any suggestions?
  18. highline-2004

    HX - Snapshots not working...

    I am experiencing strange behavior when I attempt to work with snapshots. I have followed the manual but it's not doing what the manual says it should. I press both preset button simultaneously, and it shows all four snapshots blinking... Then if I click a snapshot, it kicks me back to the presets. I've attached a movie to show what's going on... I have updated to the latest firmware 2.54.0. Any help would be appreciated. Snapshots-HX-not-working-1.mov Maybe I'm missing something?
  19. I am trying to layer 4 guitar tracks, 2 hard left and right and 2 not so hard left and right. I have noticed when I double up on tracks and lets say they are both centered or both in the left or right they sound weird. They sound like there is a flange on them or some sort of modulation effect. I figured it might have to do with phase but even that seems odd. I am forced to pan only 2 tracks hard left and right or my guitar tracks sound very weird. Anyone know what is going on? I might just stick to modeling guitar amps with VST plugins instead as I did not have that issue using those. Thank you!
  20. I am having an issue where multiple foot switches are showing multiple assignments > for example, the scribble says - MULTIPLE (3) - but withing this preset, i have only assigned one block to each foot switch. If I enter Signal Flow, and delete each effect one at a time, then hit home, each FS still has an assigment of MULTIPLE (2) or MULTIPLE (3). When I hit the action button, the 'CLEAR BLOCK' is greyed out. How can I clear out everything from a preset with one action?
  21. ESPGuitarTech

    POD HD500X Knob/Pot Issue

    Hello All, I've searched through these forums and haven't found an issue/post about this, maybe someone can help? I've had the HD500X for about 4 years now, been working well or acting as it should this whole time. Just recently noticed I'm having an issue with one of my controller knobs/pots. It is the "MID" knob. There seems to be a lag, or a "dead space" between where it shows the position on the mini screen, and where the knob is actually positioned. For example, I'll move the mid position all the way to 0%, then move the knob to 25% (9 o'clock). Though the actual knob is at 25%, it shows only 2% on the mini screen. The readings are way off by like 25%, until the knob gets to about 75%, then it seems to be closer to or on the money between the two. Working my way back from 100% down to 0%, it just jumps down way too fast below where I'm actually at. It's the only knob/pot that is having this issue, and I can't figure out why or how to solve it. I've tried global resetting, re-updating the flash, test mode/calibration screen. I have no idea if there's anything I can do myself to fix this issue. If anyone has had this sort of problem, and can help point me in the right direction I would appreciate it very much! Thanks
  22. Hello, new pod owner here. Upgraded from GT-10 to pod HD500x. I've had my HD for 2 weeks now and have downloaded and constructed a few patches using my headphones. When i play thru my monitors, my patches sound the same regardless of what amp sim I use. The tones sound muddy and thick. (to much bass.) Last night my wife was listening and told me my speakers sound like they have a towel draped over them. I turned the bass down on the unit itself and no change. Turned the tone knob up, no change. All i could do was laugh and make fun of my new piece of expensive gear I begged to purchase. Then I started started twisting the master volume nob clock wise and counter. Back and forth, back and forth increasing and decreasing my patch level. Suddenly the sound woke up no more bass or mud in that particular patch. I haven't tried this technique on any of the other patches yet. What gives? Does anyone else have this problem?
  23. Hello, I really don't know what to do. So basically, when I record things, whatever I use, it doesn't matter if I record my voice, or an instrument, or if I use Audacity or other programs... sometimes, the recordings will be slower and lower than the real sound, as if I had pitched them lower. But I didn't, of course. That's just how they turn out to be, without any effect applied. I haven't touched a single thing in the settings. The device has always worked, I've always loved the results, and I've been using it for years now. The odd thing? Yesterday, within the time span of ten minutes. I recorded on the same track many times. I didn't go back to listen while recording: for ten minutes I just pressed record, stop, save, record, stop, save, and of course I didn't touch the settings. When I sat down and checked the recordings, a few recordings were just fine, and others were slow and pitched (and no, I hadn't applied any effects yet). So I guess, the problem isn't the program, and it's not the settings. I really, really need everything to work, I have so much work to do. If you have any clue what might be wrong, please help. PS: the other weird thing that comes to my mind, is that Windows has recently released a version update (and my computer got stuck while updating, btw, I had to ask for assistance, but everything turned out to be fine and the computer successfully completed the update) I'm using Windows 10, Line6 Tone Direct, with POD Farm 2, and the programs I used are Magix Music Maker Rock Edition 3, and Audacity. Thanks for reading and I hope someone can help!
  24. When I am using an effect and stomp the switch to bypass the effect, I can't bring it back. Stomping the same switch brings back a different effect. It seems to choose the effect next to the one I am using.
  25. k-grimm403

    Helix Firmware update issue

    Anyone else getting We're sorry.We encountered an error processing your request. when trying to download the new firmware update
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