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Found 35 results

  1. HonestOpinion

    Helix Bug Reports

    Please put any software bugs you discover in the Helix here. Hopefully they will be addressed in future updates. If the issue turns out to be user error instead of a bug perhaps someone can offer up the correct procedure. Please include your firmware version when you post your bug. Thanks! This topic is not intended for bad-mouthing the Helix but for providing Line6 with maximum feedback to assist them in fixing issues as early as possible. Please provide as much info as you can on your use case so they can recreate the problem in their "lab". Important: Please submit a support ticket once you establish you have indeed discovered a bug. Line6 has a process in place for bugs and you have a much better chance of them seeing and responding to your issue here: http://line6.com/support/tickets/ Please come back in to this topic and comment that your bug has been fixed once and if Line6 addresses it. Thanks! Submit your bug in whatever manner communicates the issue best but here is a suggested format. Firmware: v1.03.0 (Make sure to include your firmware version, hopefully the latest, don't want to waste Line6's time with bugs that have already been fixed) OS: Windows 10 (Include your OS if relevant to issue) Global Settings: Bottom row presets, top row pedals [assigns] (Include any global settings you think could pertain to your bug) Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. (Short description of bug) (Step by step description of how to reproduce bug) Use Preset knob to select preset from Factory 1 list (I selected 21C "Almost Not Fair") Save "Almost Not Fair" to User 5 list in the first position, 1A. After Save Helix home screen reverts back to the first song in Factory List 1 ("WhoWatt 100").
  2. robertgoddard

    Tone Sharing Issue

    There seems to be an issue with the Firehawk Remote App for iOS (iPhones). I am part of a Facebook group that is trying to share tones using the link that the Firehawk Remote App provides. We can all share tones via link, but it seems only Android devices can actually load the tone. The problem is that iOS devices seem to have an issue loading and go to the 1A preset. Can we have some Line6 assistance here? Thanks!
  3. When I try to set a tap tempo for an effect (say dotted 1/8 on a digital delay), I can't edit that value in hd edit and save it - as soon as I leave the patch and come back, it goes back to the previous value. I've tried to update my pod with the latest line6 updater (1.14), and it doesn't show up in the app, so I can't do that, but I am running what appears to be the latest version of it (2.26) and the latest firmware (2.62). If I change it on the device, then save it (from hd edit), then it saves. But it's kind of a pain to get the tempo exactly right that way. :/
  4. There's a bug with my firehawk in which the tuner toggles out without me pressing any button on the firehawk. Is this a software problem? Can I get some help? I'm using the latest flash firmware too. V1.30.00
  5. Once I updated my Macbook Pro late 2013 to MacOS Sierra 10.12 the UX2 usb audio interface crashes the computer. Everytime I plug in the ux2 interface, the computer immediately restarts and gives the error message (white text on black background). I have tried both of my Mac's usb slots, tried taking everything off of the interface (monitors etc.) and tried it with and without power cable on my computer. Also, when I try to start my computer while the UX2 is plugged in, the Mac's starting screen has some white error messages and then the computer restarts. Nothing helps. So atm I CAN'T USE THE INTERFACE AT ALL. Pod Farm software doesn't seem to have any problems. Please tell me if you've had these problems or you can help.
  6. Hi, i have a new Helix HX and have a strange behaviour. I have Windows10 (newest Patchlevel) on my Surface Pro 4, Helix HX Firmware 2.60 and HX Edit 2.60. I did a firmware update on 2.60 and after the Update i do a factory reset. I build a preset (on PC) that fits 90% of things i need. Finetuning is done on my HX without a Notebook. Now thte Problems beginn (my Support ticket): So guys, any ideas? I put my Preset in the Attachements, 2 Pictures from the Device and the signal flow and one short video clip from HX Edit... Void Obelisk_090718.hlx
  7. BotSkittle

    Possible bug with HX Effects?

    Hey all, Recently, I was noticing some odd behavior with my HX footswitches during live use. If I went to engage an effect by stomping on the footswitch, it would turn on, but after maybe 1-2 seconds, it would bring up the screen that allows you to edit parameters of that selected effect, and I would have to press the MODE/EXIT button to return to the stompbox layout. This would happen intermittently, but eventually, I got fed up and checked to see if I was behind a firmware update, and I was. Without issue, I upgraded both the HX Edit software AND the HX firmware to the latest version. I did not see my specific issue listed on the bug fixes, but I was still hopeful it would resolve my issue. At first, it seemed like the update did the trick, but after a little more fiddling with my setup, a new problem arose, but still quite similar to what was happening before. This time, though, instead of bringing up the screen to edit effect parameters, it acts as if I am soft-touching two effects to engage the "swap footswitches" feature. See the video below, demonstrating the issue. As you can see, I'm not using the soft-touch feature at all - simply turning effects on and off in "stompbox" mode with a normal pressure used in a live setting. My brother also has an HX and I showed him the problem, and we could not replicate the problem with his unit in the same signal chain, same room, same power, etc. Do I have a faulty unit? In the meantime, or regardless, is there some way to disable the soft-touch feature on the HX? Honestly, after using the unit for the past 2-3 months, I have never really used the soft-touch features. Thanks for any advice or support, folks.
  8. So i have recently have had a strange bug. When i am gaming, when ever i join a party or someone joins my party my mic audio makes it sound way deeper than it was. It's like a switch almost. The instant someone joins or i join them it just make me sound like i have a "voice changer" on. If anyone can help me with this that would be great, but i just find it quite odd none the less.
  9. I'm using the Teemah model to drive a clean amp model and I can hear the dry signal along with the distorted one. Has anyone noticed this or am I hearing something that's not there? BTW, before anybody asks: It's a very basic patch, just an amp+cab block and the drive Other than this..."issue"? I'm enjoying my new Helix :) (I got it three weeks ago)
  10. I put a Wah (Fassel effect) block in my chain. I have the block to be controlled by EXP 1, using a Mission (EP1-L6). When I pull the Wah back to heel position, the Wah effect turns on, but as soon as I rock forward the Wah turns off? These are my settings within the block: Switch > EXP 1 Position > 0% Wait > 1000ms Midi Bypass > Off Anybody else experiencing this issue? Is this a bug with 2.50?
  11. TLysecki

    HX Effects expression pedal troubles

    Long time listener, first time caller. I picked up the HXFX recently, getting modern after some years with an HD500, and I'm happy with my decision. Today, though, I picked up a cheap M-Audio expression pedal. When I tested it in store, it seemed to be working fine - the polarity was reversed, even when I flicked that little switch on the back, but I can deal with that by flipping the min and max. What I can't deal with is the fact that switching presets renders the expression pedal totally useless! The only way to get it working again is to turn the unit off and on again - not ideal. There were loads of opinions about which expression pedal to get and plenty of it was over my head. Does anybody know why this pedal isn't working? Can anybody recommend a better one that works consistently? I've got gigs! Thanks, team!
  12. Very sorry for the long post, but I truly feel it's necessary... Some might already know me from The Gear Page and it's been pointed out that maybe I should post this here in order to have a bigger impact, I'd reach more people really invested in making Helix better. Recently a couple of threads about Fuzz and Input Impedance came up, it seems a good time to push this idea forward and greatly improve our experience while playing w/ Helix. I'm a big fuzz fan. When I started getting heavy into dial in my tones, I found this problem... I dialed my Plexi tone, sounded great, then I added a fuzz face model in front of it, again it sounded great, but when I turned it off, the tone of the amp alone was gone, it sounded muffled. After asking around and some research I found that the culprit was the input impedance, more specifically, the auto setting. Input impedance influences tone and feel, it has to do with the interaction of you guitar signal and the first thing it hits on your pedalboard. To make a pedal behave on a modeler like its "real" counterpart, units use analog circuits to mimic the different input impedances you'd find in a regular pedalboard or amp. For example, usually amps have an input impedance of 1M, but if you put a fuzz in front of it, they usually have an input impedance around 10k, and that's what the guitar will see. A lot of people get confused and say that "well, if you bypass the fuzz, the input impedance is the same", but that's not exactly right. We have basically true bypass and buffered bypass, true bypass acts like there's nothing really there, signal goes straight through; buffered bypass makes the signal go through a buffer, and a buffer itself is actually an amp, and in this case the input impedance will be whatever the input bypass of the buffer is. We will ignore the buffered one. A buffer serves the sole purpose of avoiding signal degradation caused by long running cables - and it doesn't come without its own short comings, anyone that has triad a fuzz face after a buffer knows it - but because inside a modeler it doesn't happen, we can think Helix as a kind of paradise where there's no place for Bob Bradshaw, LA Sound Design, Gig Rig, Pete Cornish and a bunch of other companies, whose sole purpose is to make sure your guitar still sounds like your guitar after going through a metric ton of cables and gear. We'll assume everything is true bypass, because, as we don't have to worry about signal loss through cables, that's the best option, no question about it. Back to input impedance. Everything being true bypass, that means it's going straight through, so the input impedance the guitar sees is of whatever is the first block that's actually on! Going back to my example. In this ideal world, what should happen when I bypassed my fuzz? Signal would go straight through and would see the input impedance of the amp! Turn the Fuzz on and it sees the input impedance of the Fuzz Face! Nice!... Except it's not what happens in Helix. The auto setting doesn't search for the first active block, it goes for the first one, being on OR off. That's why it sounds different! When I turn the Fuzz off, Helix isn't changing the input impedance, so the guitar still sees the low input impedance of the Fuzz Face, making the amp sound just muddy, muffled. Tha auto setting as it works right now is doing pretty much nothing useful. Why? Because what it does is fixing the input impedance to whatever effect is first. If you have a compressor first, impedance will be fixed at 1M, as long as you don't change the signal path, specifically the very first effect, impedance won't change. But nobody changes the signal path while playing, so it's not really useful. Takes away the guess work to find the input impedance of the first effect, but by fixing it, makes everything that goes after have the same input impedance, making the models not nearly as accurate as they could be if the input impedance was set properly. Fixes? Two main ones are usually proposed. After a few FW updates since release the input impedance went from a global preset to the input part of every preset, great! It also can be assigned to footswitches?! GREAT! But it only works for very simple cases. It would for just fuzz-amp. I'd assign the input impedance to the footswitch that turned the fuzz on and off and make it change the input impedance from 10k to 1M. Good! But it doesn't work that great when you put just another pedal in. Let's have Fuzz-Tubescreamer-Amp, all three input impedances are different; when playing the amp it would be 1M, turning the Fuzz on would make it 10k, but now if I turn the Tubescreamer the impedance should not change, but if we assign the input impedance change to its footswitch, it will do just that. But then snapshots came and had to be it, right! Not exactly. By itself it works, but it's extremely limiting and you take in consideration the combinations of pedals I could have using the stomp mode. I'd need 4 snapshots to deal with the fuzz-ts-amp case and set the impedance accordingly, that's not really practical - and the stomp mode is still crippled. Isn't there a definitive fix? You guessed, fix the auto setting of the input impedance. If after everything I said you don't believe me, here's what the competition has to say about this: From http://community.avid.com/blogs/avid/archive/2010/04/06/the-truth-about-true-z.aspx (and a great read if you want to understand what input impedance actually does. Spoiler, it's not about bypass) "Typical guitar modeling processors have a fixed input impedance, which can limit the accuracy of the modeling. Eleven Rack's True-Z circuitry is designed to solve this problem by automatically changing the input impedance to closely match the impedance of the first active effect in the Eleven Rack signal chain." From http://www.fractalaudio.com/downloads/manuals/axe-fx-2/Axe-Fx-II-Owners-Manual.pdf "The Axe-Fx II recreates this effect by switching various (real) resistors and a capacitor in and out of the signal path. In Auto mode, the impedance is automatically set based on the first active effect the input "sees." Normally you will want to leave this on AUTO..." Here's the link to the ideascale where I proposed the auto setting fix: https://line6.ideascale.com/a/idea-v2/862873 Vote up!
  13. Smashcraaft

    HD Edit 2.26 collection of known issues

    Hello. I am sure I have read about some real bugs of HD Edit in the past, so we should take the time and ask Line6 to fix them. This thread should be used as a collection to provide all needed changes in one list. So, at the end we should have a list of errors to be fixt and (additional) also some realistic (!) wishes (probably never will be fulfilled). First error I remember was something with mixer volume, which would not be saved in some instances (maybe only if the POD is connected via USB?). Maybe someone can specify this error more detailed? My personal biggest (realistic) wish for an update of HD Edit would be a tab-functionality to jump to the next knob or parameter and a much more straight visualisation of the chosen (or mouse-over) effect. So here is the list (I would like to keep updated) Bugs take a look at the system defaults and set them to the most common and flawless values. get rid of "(Code 8000000a) Operation timed out". add the software-ability to fix the hardware knobs, as those seem to move by themself through vibrations. expression-pedal related multi-platform bug crashes Edit, if you extensively use wah for more than a couple of minutes (Details 1, 2, 3). DEP lack of displayed knob-values (missing value-display is a known bug. Feature introduced with Ver. 2.25). Error when saving mixer volume (only HD is connected via USB) >>> ideascale I can recall encountering a bug where one side of the mixer, the right channel, occasionally went silent for some reason, and the solution was to just move the volume slider, if using HD Edit. strange general behaviors when HD is connected via USB (should be explainded more detailed). f.e. changes in FX and Amps that are performed over footswitch or expression pedal are not instantly updated/visible (some times not at all) on the edit software. There is no way to know if changes (for example, volume) are actually taking place. Communication between the software and the unit must be improved. I found after editing multiple patches and then quitting the POD HD 500 EDIT you have to restart your pedal to reread the newly edited/loaded patches or they won't play right. the delay settings are not properly transferred from the editor to the device afaik there might be some unfixed issues with some amps in the model packs. Wishes tab-functionality to jump to the next knob or parameter add an overload Indicator in the HD500 signal chain add a vertical scrollbar to allow native resolution of netbooks much more straight visualisation of the chosen (or mouse-over) effect I want to be able to see value of knobs before turning any. Its hard to tell EXACTLY what % your knob is on. The dot that represents true button placement does not get you close enough. I want to edit by the numbers not a grainy LCD screen. Often I need to edit just a couple numbers. add some more mic angles for the SM57 and some valuable mics add some kind of Global EQ patch-wise as an effect-block or DEP Dual Output Modes add API-functions or let the HD Edit go Open Source
  14. On my iPad the test tones in the upper right corner doesn't give the option to choose a riff. I have tested anything, even clicking positions out of the regular focus. On my iPhone everything works fine. Can someone please proof this behavior?
  15. Title says it all The HX effects buzzes loudly when the usb is plugged in and goes away as soon as it is unplugged. Which would make editing basically useless once that is available. Anyone else having this problem? Or do i need to open a support ticket?
  16. k-grimm403

    Helix Editor Issues

    Hey Everyone, I just got a new laptop and have tried editing my helix on the editor but I am having an issue with display/response. If I hover my mouse over a preset name and click on it it actually selects the preset above the one I’m trying to select. This happens on everything on the screen and has become a huge pain to use. I have tried changing resolution of screen and even compatibility mode in the application preferences but nothing has worked. Anyone out there know a fix? Thanks in advanced
  17. dragonfet

    Bug Confirmation: SV Beast Sag Clicking

    I want to ask if someone can verify that the following happens on their Helix as it does on mine before I file a bug report. I searched for this before creating this topic, if it's a dupe I'm excusing myself beforehand. I use Firmware 2.21 . I recommend using a DAW or method B to make sure there's no additional noises coming from pickups, cables etc. Symptom: Both the SV Beast Nrm and Brt models exhibit a clicking noise after sound was processed if the "Sag" parameter is set to a value of 0.6 or greater. Steps to reproduce: 1. Create a patch with just an SV Beast Amp in it. Set the "Sag" to a value equal or greater than 0.6, the other controls don't seem to have an influence. Set the input block to something quiet, e.g. USB. Method A: 2. Connect the Helix to a DAW and use a routing with sound only going in and out via USB (Reamping). 3. Monitor the Helix' main output (Channels 1&2), e.g. by arming a track for recording. 4. Play anything for any amount of time, then stop playback. Method B: 2. Set the "Hum" value to anything that produces an audible sound, then move it rapidly to 0. For both methods, there should be a crackling noise following that sounds like static discharge going through a lowpass filter. For "Sag" settings of 0.5 or less, I could not reproduce the symptom. If someone can confirm this, I will file a bug report, otherwise I'll scratch my head. With a confused face.
  18. maxolla

    Helix Update 2.11 unit freezing up

    Has anyone been experiencing the problem I’m having? I've had this problem since purchasing the unit with it hanging for seemingly no reason and at odd times. I updated the firmware whilst following all of the instruction and holding my mouth in the right position and all that. After the update it seems to work for a while and now it hangs several times a playing session. The scenario goes like this: I’m playing along having a good ole time and I go to change a preset or parameter and all the controls are inoperative. Only solution I’ve found so far is to power cycle the unit. Luckily I haven't had this issue live because I’m not playing live at the moment. If I were playing live I would not count on this unit as of right now. I love the sounds and ease of use otherwise! I like this unit way better than the Axe FX for ease of use but not for reliability. The Axe FX was solid as a rock in terms of glitch free. Anyone else having this issue?
  19. Is anyone else experiencing this issue? I'm on a patch and then change to another patch and the unit hangs. The sound still works but all of the buttons are inoperable and the helix control floor unit does nothing. I had the same problem in 2.10 but now it's worse. Not Going to take this thing live with this kind of stuff happening. I had heard that Pete Thorn went back to his pedal board setup alone without the Helix. I wonder if it was because of little issues like this. Anyone else experiencing the same problems?
  20. Hello folks, another disconcerting tale to tell I'm afraid. It has happened to me before on various occasions, but this time (last weekend) was the first time the M20d screen froze solid on me without any external doodads attached. No SD card inserted (for recording or playback), no WiFi dongle, no nothing. Just a single microphone and a stereo line in. As usual, when you operate the M20 so that people can see it, a tech aficionado stepped up to have a closer look at it, and wanted to know if this could be operated like a standard mixer. Sure, I said, look right here, "Show faders", show the faders it did, the encoders worked just fine, but as soon as I went on to demonstrate sliding a fader up and down - kaboom, frozen. None of the encoders worked. The only thing that would still react was the main volume knob. I had to reboot the unit to regain control. Now I'm sure someone is going to come up to explain that it's usually the cables ;) or that I need to update my firmware. Well, it's on 1.2 like probably everybody else's. Also, I don't think it's a hardware issue with the touchscreen (if so, then why did the encoders quit working, too?). I maintain that the firmware is still bug-ridden and that it's HIGH TIME somebody got their act together and fixed it. Before the freeze the guy had asked me how much the unit cost, and where to buy it. He was really eager to get one. After the freeze, not so much. In other words, he was horrified. I told him to give the Behringer X32 a closer look.
  21. Hello everybody! I'm having a strange issue with recording to my PC using the POD X3 Live with Asio (both ASIO4ALL and X3 Live ASIO) plugged in directly to it. When I record every sound, including clean/distorted/chorus etc, I got a very dirty sound which isn't what I'm hearing from my headphones. It's a low dirty/crackling sound but it's there and I hate that. On distortion it gets even worse. I thought it was a problem of drivers or firmwares, so I downloaded the Line6 Monkey tool to upgrade software stuff but it was everything up to date. So I tried to mess around with ASIO's settings but nothing worked. I recorded a clip and I'm attaching that to this post, so you can hear what I'm talking about. My PC specs are: -AMD A8-3850 -8GBs of DDR3 RAM Of course every driver was installed, reinstalled and updated to the latest version. What can I do to fix this? In previouses recordings I've never had that! Sorry for my bad english but I'm italian, I hope I said everything quite clear :P untitled.mp3
  22. Hi, Whenever I adjust certain settings on the pod, the little bar thing adjusts up and down but I don't get numbers to show the amounts. Things like Gain/Distorion on the pedals work, but the Low Cut on the amp settings does not show me the frequency and there are various other controls that don't show a number when adjusting the control, it just shows the bar going up and down. It used to show it ages ago, but for a long time now it's not visible. Is there a fix? Anyone else experienced this?
  23. Hi, I am with a company designing a custom midi controller that we wanted to have work with the M9. We are using Arduino to implement the controller. I have the looper doing play/stop and record via midi, all of which work great. When I tried to implement overdubbing, the M9 does not respond. I am sending a midi control change message with controller number 50 and a value of 0 on channel 1. I have tested this by sending the midi message to Abelton, which recieves it correctly and verifies this is what is being sent. I have also tried implementing it via Arduino's midi library and via their serial.write sending the message manually. I checked the midi input in setup as well, and have tried it both as channel 1 and omni. Another weird thing is that when the M9 is in record mode and receives this message it goes into playing while overdubbing, but once the M9 is playing the message does nothing. Really unsure what is wrong here unless our M9 is just defective, I have exhausted every other factor of error I can think of. I am going off the midi controls listed in the manual here: http://line6.com/data/6/0a060b316ac34f0593fca717b/application/pdf/M9%20Advanced%20Guide%20-%20English%20(%20Rev%20A%20).pdf We are on a deadline to have this working so any help is very much appreciated. Thanks!
  24. Is it me or is this so "hard"? I don't know much about the Maestro® Echoplex EP-3 that the tape delay is based on but the Transistor tape delay can't do the trick below. And some pedals do an OK job at. The real thing. A mod of Univox EC-80A Fractal does a respectable job. Not great but controllable: Unlike the transistor tape delay (apparently) the new "vintage" delay, inspiration unknown to me does some pitch changing when changing the Speed. But it's very chaotic. Why don't either one of these work as they probably should in this respect? Would we need to have to have another model of a modded EC-80a for this cool effect? Or am I missing an existing capability? ALSO an Editor bug? On my 2.0.0.1 Editor the Mix parameter is missing on the Vintage delay. I think a bug?
  25. dzemil055

    Spider Valve and FBV2 Problem??

    Hi everyone.. I had a Line 6 Spider Valve 212, and when i plug in FBV2 footswitch its delay when i want to switch betwen chanels, and after that it changes randomly... I tried FBV2 on other Line 6 amp and it worked correct... Please help if you now something becouse i have some gig for about 10 days so i realy need help... Thanks...
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