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Found 50 results

  1. Hello everyone, I'm looking to buy Helix Native License. Willing to pay no more than 200. Thanks
  2. Hello everyone, I would like to buy a licence for Helix Native because I bought an Helix pedalboard (second hand) but I can't register my stuff officialy. No more than 150 please. Thanks
  3. I welcomed with anticipation the new method of Helix linking its IRs to Presets with what appears to be the IR name (vs the index number in the list of IRs). My understanding of how this is supposed to work, is that once you have specified which IR a preset is based on, the preset is supposed to be smart enough to "find" that preset based on name -- in the list of IRs. I think this is supposed to provide the user the flexibility to rearrange the IRs without worrying about having to re-link the presets to new IR index numbers. I did some testing, and for the most part it, this feature SEEMED to work on my laptop. If you moved an IR, re-clicking on the preset would re-link to the IR in its new location.. I also found that if you deleted an IR, re-clicking the preset would produce an error message. I found however that on a number of occasions that if an IR was deleted, an error message was NOT presented when you re-selected the preset. What happened in this case was that the preset definition had been updated automatically to point to IR number 127 which was empty. In both cases, the name of the preset was lost. (It would have been more useful if this name had been displayed in the error message saying it could not find this IR). In addition, after spending THREE HOURS fixing my presets so they pointed to the proper IRs (they had gotten mixed up in the upgrade)... I created a bundle of my patches as well as some setlists, and then happily went to my second computer, fully expecting that I could just copy in my IRs to Helix Native, and then import my bundle or the setlists -- and then the preset references to the IRs would all sort themselves out... Nope. This did not work. Only about a half of the references to IRs were resolved, even though all my IRs were all copied into Helix Native first. Could anyone please confirm: - has anyone else experienced this bug? - am I doing something wrong: do the IR references not get copied into the bundles and setlists? Do I need to manually export and import each single preset in order to preserve the IR reference? (I certainly hope not! That would be way to much work). If someone from Line6 is reading this, could you please reply and comment on how this new feature (to co-ordinate presets and the IRs they reference) is SUPPOSED to work? Thanks for your help. Richard.
  4. If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
  5. Hoping to get some assistance on a persistant issue I've had with Helix Native. I have a constant bit of distortion that I can't get rid of. Here's an example - https://soundcloud.com/derek-eugene/helix-noise This is recorded direct in logic, but it comes through in headphones and monitors as well. I've used a few different interfaces (Focusrite Scarlett, Behringer 204HD, IK Axe I/O, Apollo Twin). This happens with both stock cabs and IRs, the attached clip is using one of the more popular custom patches from the Line 6 site. I don't see any apparent clipping in/out. I've checked the sample rate and it matched between the interface and Logic at 41, and still happens at 48. Any assistance would be awesome!! I love the tones I am getting, aside from that low end distortion. Output 1-2.mp3
  6. The two common usage issues seen with Helix Native are: After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW. Helix Native is crashing when attempting to open on an audio track within a DAW. What has helped many users in either situation is the following: Disable WiFi Launch your DAW Insert Helix Native on a track. The login page should pop up. Turn on WiFi. When you sign in, Native gets reauthorized.
  7. Guest

    Helix Native FAQ

    Helix Native FAQ Q: Is Helix Native an entire Helix in a plugin? Yes. Helix Native features all the amp, cab, and effects models of Helix and Helix Rack, as well as IR loading. Its presets are fully compatible with Helix and Helix Rack hardware so you can effortlessly transfer your tones from the studio to the stage and back again. Q: Why did you make Helix Native plug-in? Because it's the right thing to do. Helix is all about elegant solutions to musicians problems, and helps fulfill the studio-to-stage-and-back promise. With Helix Native, potentially weeks of work could be condensed down to a minute or two. Q: Is there a demo version to try out? Yes. You can try before they buy! A free trial is available at http://line6.com/software/ and is fully functional for 15 days. System Requirements Q: What are the supported Mac/PC System and Hardware Requirements and which Digital Audio Workstations are Helix Native be compatible with? Mac Computers: · Mac OS X 10.10 or newer · 64-bit AAX Native, Audio Units (AU), VST3 host DAW software · Supported Sample Rates: 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Minimum Hardware Requirements · Dual-Core 2.0GHz processor or faster · 4GB of RAM · 100MB of free disk space · Internet connection required for license authorization (and for trial version) Supported DAW and Plugin Formats (Mac) Windows Computers: · Windows 7 SP1, Windows 8.1, & Windows 10 (64-bit only) · 64-bit AAX Native, VST3 or VST2 host DAW software · Supported Sample Rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz Minimum Hardware Requirements · Dual-Core 2.0GHz processor or faster · 4GB of RAM · 100MB of free disk space · Internet connection required for license authorization (and for trial version) Supported DAW and Plugin Formats (PC) *To ensure that VST2 is installed, please check the box for it in the Helix Native installer. Q: Will Helix Native work with iLok? There is no licensing available through iLok. It is authorized on first run of the plugin. Just log in with your Line 6 username and password and click "authorize computer". Q: How many computers can Helix Native be installed on with a single license? Licensing is tied to Line 6 accounts and up to four computers can share a single license. Q: I installed Helix Native and can't authorize my computer. What should do I do? You may have exceeded the limit of authorized devices for your Line 6 account. Visit http://line6.com/account/devices/ for more information on de-authorizing an old device. You may also contact Customer Service to resolve authorization issues. Customer Purchase Terms and Conditions Q: How can I purchase Helix Native? Worldwide customers can purchase Helix Native from http://shop.line6.com. Customers will select a Helix Native pricing tier and follow instructions on shop.line6.com to complete their purchase. There are 4 price tiers for a customer to purchase Helix Native: 1) Helix Native is available for $399.99 2) Helix Native is available for $99.99, with proof of purchase of Helix Floor or Helix Rack 3) Helix Native is available for $299.99, with proof of purchase of Helix LT or POD Farm Platinum 4) Helix Native is available for $349.99, with proof of purchase of POD Farm Standard Terms and Conditions apply to each customer purchase option. In the United States, customers can also purchase Helix Native from Sweetwater.com Q: What hardware products are eligible for the various pricing tiers listed above? Eligible Products include Helix Floor, Helix Rack, Helix LT, POD X3 (all models), POD Farm Platinum, POD Farm Standard, POD Studio (all models), Tone Port UX8, Tone Port Silver bundle, and Tone Port Gold bundle only. Eligible Products must be purchased as new from an authorized Line 6 reseller and must be owned by the individual who purchases (or has purchased) an Eligible Product from a Line 6 reseller and registers (or has registered) the Eligible Product at for a period of no less than one hundred eighty (180) days in order to qualify for the Promotional Savings. Additional Terms and Conditions apply. Q: Do I need to provide proof of purchase to qualify for the discounted pricing tier? During the purchase of Helix Native, shop.line6.com will check for a registered hardware product in your Line 6 account in order to determine if you qualify for the discounted pricing tier. Hence, it is important that you register your eligible product before you try to purchase Helix Native at the discounted price. Q: Can I keep Helix Native if I return my hardware product? If you return your eligible products, that will break the Terms and Conditions of your purchase of Helix Native may have your Helix Native license revoked. Additional Terms and Conditions apply. Q: If I have trouble taking advantage of the discounted price of Helix Native? If you purchase an eligible product as new, and you're having difficulty with purchasing Helix Native at a discounted pricing tier, you can contact Line 6 Customer Support at Line6.com/support/tickets to extend the pricing discount after verification of the purchase and eligible product. Q: How many parameters can be automated in Helix Native? Parameters and/or block bypass states can be automated by assigning them to automation channels (16 knobs and 16 switches) in your DAW (up to 16 per instance). Q: Why did you limit the presets in Helix Native to the hardware? In order to maintain preset compatibility, Helix Native presets have the same constraints as Helix hardware products. Q: How many models will be available at launch? 62+ Amps, 37+ Cabs, 16 mics, and 101+ Effects. This is equivalent to Helix firmware 2.21. Q: I've just updated my Helix hardware's firmware to x.xx, how can I be sure my patches will be compatible? There will be a statement in the About box for Helix Native that states which version of Helix Firmware is patch compatible. Q: Will Helix Control work with Helix Native connected via USB? FBV? Not at this time. Q: Will Helix Native support external MIDI for patch changes or parameter control? Not at launch. Q: Will there be updates for Helix Native like there is with Helix hardware? Our goal is to update models simultaneously in order to keep compatibility with Helix hardware. Q: I bought Helix Native and don't like it, can I return it? The standard return policy is 15 days from the date of purchase. Q: Will the UI be resizable? Not at launch. We are working on it. Q: Will Helix Native support Retina displays (2x resolution)? Not at launch. Q: Will there be undo/redo functionality? Not at launch. To be determined. Some DAWs can use the compare A/B to get around this. Q: Will Helix Native support Snapshots? Not at launch, but we are working on it. Q: Will Helix Native have a built-in tuner? Not at launch. Q: Will there be a stand alone version? Not at launch. Q: Are POD Farm presets compatible? No. POD Farm presets are not compatible, as they use an entirely different generation of amp and effect models. Q: Will Helix Native presets be compatible with my Helix hardware presets? Yes. At the time of writing, presets made with version 2.20 version firmware will be compatible with Helix Native, this primarily means that all of the processing models and blocks will be available. Presets downloaded from CustomTone.com will also be compatible. However, there are some caveats: Input and Output routing will be passing through to the DAW channel in/out. Sending to Path 2A/2B works. Noise Gate is functional from the input block. Variax settings are ignored. Guitar In-Z is ignored. Global parameters will not be accessible in the plugin Global EQ is not available in the plugin Send/Return blocks are ignored (bypassed) in the plugin IRs are supported, but must be stored in the 'Impulses' folder locally on the computer. Bypass Assignments and Controllers Assignments are ignored, and are instead triggered by incoming MIDI commands or automation channels. (see Helix MIDI spec) Command Center is not available in the plugin
  8. Hi, I'm in doubt of buying Helix Native. I used the trial version for a week now and I love the sounds. I only just can't seem to get rid of a high noise level in hi-gain sounds. I already searched this forum and watched youtube video's for help on this topic. I have made a recording with a comparisation of my Helix Floor board and the Native plug-in. I made sure that the settings in both Native and Helix Floor are the same. In the recording I used the signal: input > Scream 808 > Archetype Lead The recording is made in Cubase, via a Steinberg CI2 with Hi-Z and real low input gain. In Helix Native the input meter stays under -12 dB. In the recording you hear: 0:00 - 0:17 > Helix Native 0:18 - 0:34 > Helix Floor 0:34 - 0:35 > Helix Native background noise without playing 0:36 - 0:37 > Helix Floor background noise without playing I'm might still do something wrong, it doesn't seem normal Helix Native gives so much background noise compared to the Floorboard. I still have 6 days of Trial version left. Hopefully any of you guys can help me with the noise-problem so I get convinced in buying a copy of Native. Test Native vs Helix Floor.mp3
  9. Hello, this is my first post here , having bought an HX Stomp, that I am very happy with and the Helix Native that seems to have "issues", Let's start with my setup: Helix Native 1.82 / Helix2.80 compatible Macbook Pro, Mojave 10.14.6 Intel Core i5 - 2.4 GHz RAM: 8 GB UAD apollo | twin a small set up but - this still comes in ok for running Helix and Cubase Pro 10.5.5, set up correctly. 1. Helix plugin window closes without warning, upon opening in Cubase 10.5.+ Utterly frustrating. There is no pattern and no sign of how long the Native plugin will stay open for. Often it's simply Open>Close>Open>Close>Open>Close>Open... then at some point it may actually stay open for enough time to edit something. Totally Random, several installs, cleanups = no real difference. I have read that there seems to be ongoing problems with Cubase and Native, just from the BugFixes alone listed on the updates, well it appears to still have issues. 2. Huge difference between the same presets on the Native compared to the Stomp - (unless it's a line 6 preset): Yes, I realise this is a topic discussed here somewhat. I follow the advise of Line 6 and my Instrument / Host in levels (Native) are around -12db to -8db, and correctly gain staged from the Guitar>UAD. It's Fizz - a massive High End Boost from somewhere. I enclose 4 files of short mp3's: 1A. FX Stereo Swirl. HX Native set to "Stomp Emulation". 1B Same default preset from the HX Stomp You can hear differences - the Helix is Brighter - but it is straight from the the host, no cables, etc. BUT quite liveable. The Stomp is narrower in Soundstage, but the sound is also denser. So good So far, though would be nice if they were "indistinguishable". WARNING TURN VOLUME DOWN FOR 2A Own Hammer Simple Helix Native (Stomp Emulation).mp3 The next 2 files: WARNING TURN VOLUME DOWN FOR 2A Own Hammer Simple Helix Native (Stomp Emulation).mp3 2A Own Hammer Simple Helix Native (Stomp Emulation).mp3 2B Own Hammer Simple Stomp.mp3 are a preset I have made. I have made it on both Stomp and Helix Native discreetly, I have also loaded the Stomp version into the Helix Native. The results are the same: The difference is obvious. The IR's I use are from 'Own Hammer' & 'Lancaster Audio' , and the path is very simple: IN (Noise Gate ON) > Line 6 Bandonk > IR. Well There you have my long boring 1st Post. Tell me - Am I expecting too much here? Disregarding the output volume - the inputs are all about the same - certainly close enough for Rock and Roll: about -10Db.. Am I whinging? Am I mistakenly under the impression that the Stomp is seperate sound wise from the Helix and the Native etc? Especially considering how close the inbuilt presets are? Also I am a double Bassist. Don't shoot my guitar - or me - I am only learning. If you have any thoughts about any of this please respond. Thanks for reading. T x. Reference Files.zip
  10. Just tht I'd share my experience for those who might follow. Well first of all let me remind you, it is December 6 and Cyber Week Deals are only available from December 2 to December 8—so don’t delay! Last year I was hoping for a sale on Helix and didn't know my line 6 emails were going to spam so I missed it. Bagged myself a copy of HN this years tho. $279 marked down from 399 and includes a free copy of Cubase LE. Before I do the long story, I will give you the short answer - I am indeed impressed with the sound of the Helix native. I spend a lot of time focused on the Mesa Boogie Rectifier model and played till my fingers ached happily. Long story and updates will follow ... So I've been on a major tear trying to decide which direction to go musically. Been researching everything. About a year ago, I bought a Les Paul and a Spider V 30. I wanted to find out if I had a real guitar would I be able to get to the next level musically. I liked the idea of the Spider cause of all the built in effects. I worked with it slowly no rush over the past year. I was kinda scared of the Les Paul - too much power - or maybe scared I'd still suck even with that. After I got some more time on my hands I started working with it and noticed I couldn't really get a really good sound outta the spider. I tht a Les Paul shouldnt sound good - it shd sound incredible. Wasn't getting that. Started thinking I got a world class guitar and a junk amp. Maybe I read something wrong or whatever, but it seemed like when I first got the Spider I couldn't download from customtone. Anyways I did eventually figure that out. And after downloading a couple nice patches with a couple of tweaks I did get the spider sounding pretty good. However, I still think no modeling amp can match the sound of a tube.... To be continued ...
  11. Hi, I'm not even sure this is possible, but I'd like to buy a copy of Helix Native. I know it is currently on sale, but it is still a little steep for me as I am only a hobbyist and cannot really justify the cost. But if it is possible to buy a legitimate licence for the software second hand I'd love to. I could pay $150. Please message me if you would like to sell your licence - if you know how to go about it, it would be helpful to hear from you too. Thanks in advance, for your help.
  12. How to Activate Helix Native Download the latest version of Helix Native at http://line6.com/software/. Run the Helix Native installer. We suggest you temporarily disable all third party antivirus programs during the installation. During the install, take note of the VST3 and AAX Plugin folder locations. If you choose to install the PC VST2 plugin, you will be able to choose your own folder location. On Mac, VST2 is installed at /Library/Audio/Plug-Ins/VST/. PC VST2 only: Open your recording program's preferences and point it to the folder that Helix Native was installed to. Start your DAW, create an audio track, then add Helix Native as a plugin (see below for links to your particular DAW). On first run, you will be prompted to sign in to your Line 6 account to authorize your license. Individual DAW Set-up Articles Pro Tools Cubase Garage Band Reaper Studio One Sonar Logic Pro X Ableton Live Q: I can't find the Helix plug-in, even after following the steps in the articles above. A. Possible causes: The default VST3 folder on Windows is C:\Program Files\Common Files\VST3\. Ensure your DAW has scanned that directory. Helix Native is a VST Effect. When searching your DAW's plug-ins list, make sure to look under VST Effects and not VST Instruments. Helix Native is 64-bit only, and therefore won't appear in a 32-bit DAW. Q: What are the default locations for Helix Native plug-in files? This version of Helix Native plug-in installs on a Mac to: AU Plug-in : /Library/Audio/Plug-Ins/Components/Helix Native.component VST2 Plug-in : /Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst VST3 Plug-in : /Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3 AAX Plug-in : /Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin This version of Helix Native plug-in installs on Windows to: VST3 Plug-in : C:\Program Files\Common Files\VST3\Line 6\Helix Native (x64).vst3 AAX plugin: C:\Program Files\Common Files\Avid\Audio\Plug-Ins\Line 6\Helix Native.aaxplugin n NOTE: The VST2 plugin installation location, if installed, will be determined by the user during the installation process.
  13. What is the pros and cons of using a the helix out into a interface as opposite , the use of the interface over native plugin?
  14. Hello, Can't find anyone with this issue on the forums. I am admittedly new at using DAW and plug-ins but I am adept at using computers. I own a Helix and the Helix Native plug-in. I also have purchased a full Pro Tools 12 (12.8.3 to be exact) perpetual lisence. I am using Windows 10. Helix Native 1.01 plug-in works for me in Pro-Tools. However accessing the Helix Native Plugins Mix window under INSERTS A-E > PLUG-IN > INSTRUMENT > HELIX NATIVE (mono) or HELIX NATIVE (mono/stereo) or the corresondong ones appearing in the EFFECTS branch of INSERTS A-E > PLUG-IN causes either Pro Tools to freeze up permanently forcing software reboot, or sometimes even goes as far as asking me to log in to my Line6 account, only to crash Pro Tools and close the window, again forcing software reboot). PC reboot didn't fix the issue. None of these issues existed in Native 1.01, which still works fine for me. By the way, apart for my first start-up of Pro Tools this morning, I am only able to access the Native plug-in by adding an audio- track, going into the mix window and selecting it from the INSERTS A-E menu. This morning I was able to access it from the other intended place, Pro-Tools menu > AudioSuite>Instrument> but now nothing appears there regardless whetehr I am using Native 1.01 or 1.10. FYI, my Native does appear in the proper place. C:\Program Files\Common Files\Avid\Audio\Plug-Ins\Line 6\Helix Native.aaxplugin Can someone explain how to workaround this bug. Meanwhile I'll try installing Pro-Tools and Native on my Laptop to see if I can reproduce the error. Note: I have done all the steps in this post so I know what I am doing. https://line6.com/support/page/kb/_/recording/helix-native/how-to-find-helix-native-in-pro-tools-r867
  15. I've got a couple questions. I got an HX Stomp and figured it would be more than I needed, but should've known better as I love tinkering/tweaking lol. So I'm wondering how well it might work to use my Stomp as an interface into a DAW w/Native as a way to get more blocks. I use the Stomp to jam in my room so my worry is the latency. I'm not concerned with the ability to bring it places for shows as that's not something I've got any plans for. I realize there are many factors that can contribute to latency, but I figured someone else may have tried this. Currently I use my 2010 MacBook for HX Edit and it's suuper underpowered, so I don't expect much from it lol. I'll be moving soon which will give me room to setup my Windows 10 PC which is much more powerful (i7-4790k, 8GB RAM, GTX 970 4GB, and a few SSDs) and I'm assuming can handle whatever Native has to throw at it. Is Native resource intensive? What resources? Will going in the Stomp, to the DAW with Native, back out the Stomp, and into monitors introduce unplayable amounts of latency?
  16. Hello everyone! I'm having issues getting Helix Native to pan in order to run a different signal path to the right and left. I would like to take one mono clip and, in one instance of Helix Native, split it left and right. When I pan Helix Native's "Host Output" hard right, it will always be silent on playback, when I pan it hard left, it gets slightly quieter but will still play at an equal volume on both speakers. I can have the track panned hard left, hard right or center in Logic Pro's track editor, and these results are always the same when I make the changes within Helix Native's "Host Output": Silent when hard panned right, loudest at center, slightly quieter at hard left. Here are some pictures of my signal chain and host output that I'm referring to, could I be overlooking anything?
  17. Here is our tune “Sucker Punchin’ Weasel” by my band Subconscious Pilot. We recorded it with my Line 6 gear and some other gear, of course. I used helix and native for the guitars, except one solo which was an older multi-effects pedal from another company, and my lowdown 175 and native for the bass. Pretty happy with the overall sound and thank you to Line 6 for making my recording session so much more streamlined and fun! Please enjoy! https://subconsciouspilot.com/track/1664956/sucker-punchin-weasel
  18. Check this out. Seems to be a nice solution for using Native and other modelers/plugins on stage.
  19. Hello, I'm new here. I was hoping to get some help with my Helix Native install and Helix Floor pedal. I just discovered HX Edit this afternoon and very much enjoyed how both the pedal and the software are synced. I was surprised and disappointed to find that this same configuration didn't port over to Helix Native on launch. I came from a Guitar Rig setup where the pedal could navigate and interact with the plugin. I didn't put much effort into that pedal, so I was kind of expecting the same results. Can anyone tell me how make Helix Native sync up like HX Edit does in FL Studio with my Helix Floor pedal? Thank you kindly for your help!
  20. Hello, I recently purchased a Helix Floor and Helix Native license and am just getting started with using them with my MacBook Pro. Although they are both overkill for my playing/recording needs, I was originally in the market for some high-end effects pedals an Apogee GiO guitar interface, so buying a Helix Floor seemed like a better move so I can take advantage of all of the effects in one portable unit (not to mention all of the other features). The Apogee GiO is an older floor-based guitar USB interface for Mac that has programmable effects stomp buttons along with transport control buttons. It's a plug-n-play device for Macs using Logic Pro X, MainStage, and GarageBand. I ultimately chose the Helix Floor and Helix Native so I could do all of that plus take it with me for use with my Marshall combo amp. I have played around with the Helix Floor and the Helix Native plug-in and I love the common interface and ease-of-use. I have watched several YouTube videos on how to create your own macro buttons so I can use the Helix Floor to Record/Stop/Play, etc.;however, most of what I have seen are running older versions of the software, so the menus are somewhat different. My hope is that someone has built a template that I can use similar to what Apogee offers for their GiO product (they offer pre-built, downloadable templates). I understand how the Helix Native plug-in works with the Apple Pro Audio apps; but I need some help setting my my Helix Floor for basic, home recording use. MacBook Pro running High Sierra (10.13.2 Developer Beta) LogicPro X (10.3.2) MainStage 3 (3.3.2) GarageBand (10.2.0) My needs are very basic as I am just playing around at home. I am running the latest builds of the audio apps and appreciate any advice or feedback you can provide. Thank you so much! David
  21. Locating Helix Native in Cubase/Nuendo For Mac Launch Cubase or Nuendo. Go to Devices -> Plug-in Manager -> VST Effects and check to see if Helix Native is Active and the box is checked. The default location is ~/Library/Audio/Plug-Ins/VST3 Locating Helix Native in Cubase/Nuendo For Windows Launch Cubase or Nuendo. Go to Devices -> Plug-in Manager -> VST Effects and check to see if the correct location is added. The default location is C: > Program Files > Common Files > VST3 > Line 6 Adding Helix Native to a track in Cubase Add an audio track. Click on Inserts -> Line6 -> Helix Native Here are some helpful videos for adding and organizing effects within Cubase
  22. Locating Helix Native in Pro Tools 1. Create a Mono or Stereo Audio Track 2. Open the Mixer Window in Pro Tools (Go to View -> Mix Window), then go to the insert section on the guitar tracks and click Insert A to view the plug-in menu and see if you can find the Helix Native plug-ins via the path: plug-in - Effect -> Helix Native Note: If the plug-in or manufacturer's name is not listed within the plug-in menu, then the plug-in is not detectable by Pro Tools. If the Helix Native plug-in isn't in the list, make sure it shows up in the Pro Tools Plug-ins folder using the directions below. If they don't show up there, try to download and install them again. If it does show up in the plug-ins folder but Pro Tools still doesn't see it, try trashing Pro Tools preferences. That will force Pro Tools to re-scan all the plug-ins in that folder. For Mac Check the Plug-ins Folder: 1. With the Finder open, click on Go and choose Computer. 2. For Pro Tools 11 or 12 (AAX), locate your plug-in at: Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins > Line 6 For Windows Check the Plug-ins Folder: For Pro Tools 11 or 12 (AAX), open Windows Explorer and navigate to C:\Program Files\Common Files\Avid\Audio\Plug-Ins\Line 6
  23. 1. Launch Helix Native inside your DAW. 2. Click on the icon for Helix Native in the lower middle of the app. 3. In the new floating window for the app's Settings, click on Restore Factory Setlists. 4. Confirm that you want to restore the factory defaults and you're done.
  24. Hi. I can't believe I can't find out how to do this on the forum/help/support/user manual, etc.....but I can't. Could anyone help me to understand how to update Native from 1.70 to 1.71 please ? I have opened the App within my DAW (Cubase 8.5) but cannot see how to update it. I was logged in to my L6 account. I have tried to download the update from the downloads page on the L6 site, but all that happens is that the "awaiting response from L6" appears, then no download, then just reverts to the state as though I hadn't clicked on download. On one attempt I got the error message "502 Bad Gateway. The server returned an invalid or incomplete response" Tried using Edge and Chrome. Same result. I had just previously updated my floor to 2.71 with no problem. Disconnected the pedal from PC before trying to update Native. Very puzzled. Many thanks.
  25. Hi Recently purchased Helix floor and am so impressed am looking at buying Native to use with my Cubase system. On looking at the L6 website, I can only find a US page to purchase this, with prices in dollars and including US sales tax. Is there a UK page I am missing ? Would rather pay in £ sterling than have the bank rip me off with charges ! Thank you.
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