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Web Store Transaction FAQ
Line6Tony posted a article in General FAQQ: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishers of the TurboTax and Quicken financial software products: "...Authorization hold is the practice within the financial or banking industry of authorizing electronic transactions that are done with a debit card or credit card. This balance is held as unavailable either until the transaction is cleared by the merchant (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds typically fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank's policy..." If you see multiple charges on your monthly bank statement from the same web store purchase transaction, please reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: I want to return an item I bought on the web store. Where do I send it? A: To return a web store purchase, you must contact our support team to set up your return authorization. Please reach reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: Where are my credits?! I returned my software a month ago and it's not in my bank account! A: Credits that are made to our users are credited towards the credit card or PayPal account that was used during the purchase, and are typically available within 3-5 business days. There are a number of circumstances that may extend this time frame, including when the credit to your account was processed, your credit card company's internal policies, and if the card is issued by a foreign or domestic bank. Please ensure that you have checked the records for all of your credit cards, as we have seen previous cases where the credit was posted to a different credit card than the one you used for the transaction. This will happen if the credit card you used to make the purchase has since been canceled. If you still do not see a refund after checking all cards, please contact us to verify which card we have credited.
Line 6 Service Plus Extended Warranty Program
Line6Tony posted a article in General FAQLINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHERE CAN I BUY A SERVICE PLUS EXTENDED WARRANTY? Service Plus Extended Warranty policies can only be purchased from the Line 6 Web Shop. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? Before the factory warranty expires, it can be extended one year at a time, up to three times. The program offers: Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status and requires no documentation. However, it only goes into effect after a 15-day waiting period. Level 1 Extended Warranty ($99.99/year for Helix, $59.99/year for HX products, $79.99 for Powercab products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. Level 2 Extended Warranty ($149.99/year for Helix, $79.99/year for HX products) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. Only goes into effect after a 15-day waiting period. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. WHO QUALIFIES FOR THE SERVICE PLUS EXTENDED WARRANTY? Customers who purchased the following products as new in the United States and have a copy of the original purchase receipt qualify for the extended warranty: Helix Floor Helix Rack/Helix Control pedal Helix LT processor HX Effects HX Stomp HX Stomp XL Powercab 112/112 Plus/212 Plus WHY ARE POWERCAB PRODUCTS EXCLUDED FROM THE ADVANCE REPLACEMENT PROGRAM? Shipping costs on amps would drive the program pricing to the point where neither YGG nor our customers would benefit. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. See our warranty page for more details and other product warranties. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX/POWERCAB USED. DO I QUALIFY? Only if the original owner gave you a copy of his receipt and the unit is still under a factory or extended warranty. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY GEAR AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. The only exception is B-stock sold by Sweetwater. IF I SELL MY GEAR, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Line 6 product owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix/HX needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? You can reach our Customer Support with any of the methods found on our Contact Us page.
Helix Native License for sale
hensan posted a topic in Helix NativeI am selling my Helix Native. Anybody interested?
Hx effects worth buying?Hello, I am thinking for a while know to buy a multi effect unit. I played guitar for a long time but I'm now switching to bass. Since I don't want to buy stomp boxes for both I want to have 1 effector i can use for both (which I understood I could use the hx effects for both bass and guitar) I only ever owned a boss me-25 which sounds... Not that good. But I heard good things from gt1000.,me-50 and this line 6. I own a godin 59 custom with boss katana (for guitar ) and a yamaha trbx 505 with a peavey max 150 for bass. The sounds I play with friends are rhcp, black sabbath, twisted sisters and some more punk oriated bands we are adding more as we go. (mainly 70-80-90 punk, rock, hard Rock and a bit of metal). Setup would be, amps on clean/flat, everything signal wise I want to do on the multi effector so I don't have to stop and dial buttons on the amp. Is this line 6 product going to suit my needs and what can I expect from the quality that I will hear both for guitar and bass. Also is it possible to have an eq setup pet patch and is this equilizer any good or just simple 3-band? Same question about the quality of a compressor in it if there is one. Thanks in advance, Steven
Patch Request of the following guitar SoloHey Folks! So I have this one guitar solo from a japanese band called "the GazettE". Their lead guitarist has got an awesome guitar tone, which kicks lollipop in my opinion. I am trying to get my tone near to the following guitar solo, but I cant get something good out of my HD500X it. I know. That's sad. Maybe someone, who is more into their HD500X, can replicate the guitar sound? I would be really thankful, if someone is willing to do so. Since you're working on it, I will be even willing to pay you. https://www.youtube.com/watch?v=BbRHGe0_8sQ https://www.youtube.com/watch?v=z-EphIMS40A Its especially the guitar from the "second" part of the solo, which is played by the guitarist Uruha. Greetings, Nalfeyn.
Hello, I broke my POD HD500X's display and I'm searching for a new display. I found a website called fullcompass.com and they sell lots of parts for Line 6 products but I couldn't find the LCD display for the POD HD500X. Is there a place where I can buy it? I don't live in USA and there's no Line 6 service center in my country. I want to buy a new screen online and then replace it myself, please help me... I'm going craxy with the broken screen. It's not a big crack but still... It bothers me. It kinda goes away though, when the pod is on for like 10 minutes, when I turn it off it goes back to this. Thanks in advance, please excuse my english.