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Metallurgy Software FAQ
Line6Tony posted a article in MetallurgyWhat is the Metallurgy Collection? The MetallurgyTM Collection of amplifier and effects plugins was created specifically for guitarists who wish to quickly and easily access contemporary versions of classic and modern metal tones—as well as craft original tones of their own. The Collection bundles the Modern, Thrash, and Doom plugins, which are also available individually. The Metallurgy Collection plugins feature amplifier and effects models drawn from the award-winning HX® family of products. How many amp models per plugin? Each Metallurgy plugin features four amplifier models carefully chosen to deliver a full range of genre-specific tones. What kind of effects are included? Pre-amplifier Effects Each Metallurgy plugin features 3 (or more) mono. style-specific effects, as well as a polyphonic capo, that can be used before the amp in the signal chain. Post-amplifier Effects Each Metallurgy plugin features two stereo, style-specific effects that may be used after the amp in the signal chain. What about Cabinets, Microphones, and IRs? Each Metallurgy plugin features a choice of eight speaker cabinets and eight microphones, all based on IRs. Two mics may be selected and combined with a stereo room mic array, and up to two third-party Impulse Responses (IRs) may be substituted for the factory mics. Once you’ve logged in and authorized your Metallurgy software, IRs purchased from the Line 6 Marketplace on the same account will be made available in Metallurgy. Can I automate parameters in the Metallurgy Collection? Yes. Nearly every parameter in the Metallurgy Collection can be automated. Does the Metallurgy Collection support MIDI parameter control? Yes, nearly every parameter in the Metallurgy Collection can be controlled via MIDI CC. Is amp switching and amp bypassing via MIDI Learn or automation available? Switching channels via midi/automation is not available because the plugin would have to load the DSP of the alternate channel – which is essentially another model being loaded. Changing amp models in general is not supported via midi and automation. You can bypass an amp model and its DSP by disabling (bypassing) the amp view in the top toolbar. That also is not supported via midi learn or automation. There are other ways to bypass/mute that are midi/automation supported within the cab view’s mixer. Is the UI resizable? Not at launch. We’re working on it. Does the Metallurgy Collection support Retina displays (2x resolution)? Yes. The Metallurgy Collection includes Retina support. Is there Undo/Redo functionality? Yes, Undo/Redo is included at launch, along with A/B Compare. Does the Metallurgy Collection have a built-in tuner? Yes, it does include a chromatic tuner. Will there be a standalone version? Yes, each plugin includes standalone functionality. Are there any artist presets? Not at launch. System and Hardware Requirements for the Metallurgy Collection Mac Computers: Mac OS X 10.14 or newer Runs natively on Silicon M1 systems running macOS 11.0 Big Sur or newer 64-bit AAX Native, Audio Units (AU), VST3 host DAW software Supported Sample Rates: 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Minimum Hardware Requirements Core i5 2.6GHz processor or faster 8GB of RAM 200MB of free disk space Internet connection required for initial license authorization and trial version Windows Computers: Windows 10 (64-bit only) or newer 64-bit AAX Native or VST3 host DAW software Supported Sample Rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz Minimum Hardware Requirements Core i5 2.6GHz processor or faster 8GB of RAM 200MB of free disk space Internet connection required for initial license authorization and trial version Note: Standalone version running on Windows systems require use of an ASIO driver and interface What Digital Audio Workstations is the Metallurgy Collection compatible with? Supported Hosts The Metallurgy Collection has been tested and officially qualified against the DAW versions and plug-in formats below. If your DAW or DAW version is not listed below, we recommend trying the The Metallurgy Collection demo first to confirm compatibility. Your operating system must be compatible with your DAW for The Metallurgy Collection to work properly. Please refer to your DAW’s documentation for supported operating systems. Mac Pro Tools 2020, 2021, 2022 (AAX Native) Studio One Professional 5 (VST3, AU) Cubase 10.5, 11 (VST3) Ableton Live 11 (VST3) REAPER 6 (VST3, AU) Bitwig Studio 3 (VST3) Digital Performer 10 (AU) FL Studio 20 (AU) Logic Pro X 10.6.2 (AU) GarageBand 10 (AU) Windows Pro Tools 2020, 2021 (AAX Native) Studio One Professional 5 (VST3) Cubase 10.5, 11 (VST3) Ableton Live 11 (VST3) REAPER 6 (VST3) Bitwig Studio 3 (VST3) Digital Performer 10 (VST3) FL Studio 20 (VST3) Cakewalk by BandLab (VST3) Will The Metallurgy Collection work with iLok? There is no licensing available through iLok. Is there a demo version to try out? Yes. You can try before you buy! The free trial is fully functional for 15 days and is available at http://line6.com/software/. How can I purchase The Metallurgy Collection? The Metallurgy Collection can be purchased from http://shop.line6.com. I bought The Metallurgy Collection and I don't like it. Can I return it? The standard return policy is 15 days from the date of purchase. Contact Customer Service with a ticket at https://line6.com/company/contact/ to request a refund. How do I authorize the Metallurgy software on my computer? Download the latest version of the Metallurgy software at http://line6.com/software/ Run the Metallurgy software installer. We suggest you temporarily disable all third-party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plugin host, or recording software, and insert the Metallurgy plugin into an audio track as an effect. (Note: the plugin may also be used via an aux bus.) Log in with the Line 6 account you used to purchase or activate the Metallurgy software. Click "Authorize This Computer" or the blue link displayed in the dialog. If you can't authorize your computer with the Metallurgy software, you may have exceeded the limit of authorized devices for your Line 6/YGG account. Visit https://line6.com/account/devices/ to de-authorize any unused devices to make room. You may also contact Customer Service at https://line6.com/company/contact/ to resolve authorization issues. How many computers can the Metallurgy Software be installed on with a single license? Licensing is tied to your Line 6 account. Up to four computers can share a single license simultaneously. Attempts to authorize a fifth computer will result in the Metallurgy software not responding. You'd need to deauthorize one of the previous four computers, then authorize the additional computer. How do I access third party IRs in the Metallurgy plugin? Drag IR files into your designated IR folder (Documents > Line 6 Metallurgy > Impulse Responses (Mac or Windows) and you will see them appear within the IR browser of all instances of your Metallurgy plugins and standalone apps. What are the exact amps and effects included in each plugin? Metallurgy: Modern Amps Vitriol Revv Generator Badonk Archetype Effects Rochester Comp Minotaur Caliper Drive Mod/Chorus Echo Dynamic Hall Reverb Metallurgy: Thrash Amps Rivet Clean Cali IV Placater Dirty Das Benzin Effects Throaty Wah Pillars OD Stupor OD 70s Chorus & Hot Springs reverb (Rivet Clean amp model only) Automatic Double Tracker Vintage Digital Delay Metallurgy: Doom Amps MOO)))N Mandarin Rocker Doom Mail Order Twin Effects Bighorn Fuzz Wringer Fuzz Vital Distortion Pebble Phaser Bias Trem & Hot Springs Reverb (included in the Mail Order Twin amp model only) Automatic Double Tracker Adriatic Delay
Web Store Transaction FAQ
Line6Tony posted a article in General FAQQ: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishers of the TurboTax and Quicken financial software products: "...Authorization hold is the practice within the financial or banking industry of authorizing electronic transactions that are done with a debit card or credit card. This balance is held as unavailable either until the transaction is cleared by the merchant (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds typically fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank's policy..." If you see multiple charges on your monthly bank statement from the same web store purchase transaction, please reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: I want to return an item I bought on the web store. Where do I send it? A: To return a web store purchase, you must contact our support team to set up your return authorization. Please reach reach our staff at www.line6.com/company/contact, or call us at 818-575-3600, option 2 for Customer Service M-F 8am - 12pm Pacific time. Q: Where are my credits?! I returned my software a month ago and it's not in my bank account! A: Credits that are made to our users are credited towards the credit card or PayPal account that was used during the purchase, and are typically available within 3-5 business days. There are a number of circumstances that may extend this time frame, including when the credit to your account was processed, your credit card company's internal policies, and if the card is issued by a foreign or domestic bank. Please ensure that you have checked the records for all of your credit cards, as we have seen previous cases where the credit was posted to a different credit card than the one you used for the transaction. This will happen if the credit card you used to make the purchase has since been canceled. If you still do not see a refund after checking all cards, please contact us to verify which card we have credited.
renevanhezewijk posted a topic in HelixI bought AmpFarm August 23, 2019 order #xxx (see unanswered or ignored support tickets). iLok does not show it in the list of downloadable products. Line6 did not respond after 6 business days (but promised to respond within three business days. How do I get refunded?