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Q: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishers of the TurboTax and Quicken financial software products: "...Authorization hold is the practice within the financial or banking industry of authorizing electronic transactions that are done with a debit card or credit card. This balance is held as unavailable either until the transaction is cleared by the merchant (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds typically fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank's policy..." If you see multiple charges on your monthly bank statement from the same web store purchase transaction, please reach us via a support ticket at www.line6.com/support/tickets, or call us at 818-575-3600, option 2 for Customer Service 8am - 11am and 1pm - 3pm Pacific time. Q: I want to return an item I bought on the web store. Where do I send it? A: To return a web store purchase, you must contact our support team to set up your return authorization. Please reach us via a support ticket at www.line6.com/support/tickets, or call us at 818-575-3600, option 2 for Customer Service M-F 8am-11am and 1pm-3pm. Q: Where are my credits?! I returned my software a month ago and it's not in my bank account! A: Credits that are made to our users are credited towards the credit card or PayPal account that was used during the purchase, and are typically available within 3-5 business days. There are a number of circumstances that may extend this time frame, including when the credit to your account was processed, your credit card company's internal policies, and if the card is issued by a foreign or domestic bank. Please ensure that you have checked the records for all of your credit cards, as we have seen previous cases where the credit was posted to a different credit card than the one you used for the transaction. This will happen if the credit card you used to make the purchase has since been canceled. If you still do not see a refund after checking all cards, please contact us to verify which card we have credited.

Q: Who do I contact about Rebate Offer questions? A: Line 6 Customer Support is not equipped to handle rebate inquiries by phone. Please send an email to rebates@line6.com to have your questions addressed. Q: I'm having trouble printing my rebate form? A: Please try to print your rebate form from another location. Q: Why do you need my UPC? A. The UPC code provides proof of possession. Q: What if I do not have the UPC from the box? A: Please send an email to: rebates@line6.com to describe your situation to the Rebate Administrator. Q: I purchased my unit just outside of the rebate's time frame. Can I still get the rebate? A: Please send an email to: rebates@line6.com to describe your situation to the Rebate Administrator. Q: Can I just give you my information over the phone? A: No, because we need to see the copy of the receipt to verify the date of purchase and merchandise purchased. Q: Why do I need to create an account and register my gear to get the rebate fulfillment information? A: This is required so our systems can validate the offer. Q: How long will it take to receive my rebate? A: 4-6 weeks from receipt of submission materials. Please use traceable means of delivery, as Line 6 is not responsible for lost, late, etc. submissions. If you have questions regarding the status of your order, please send an email to rebates@line6.com.