What is Marketplace?
Marketplace lets you purchase custom Helix presets and impulse responses (IRs) created by select third-party development partners. You can browse by product or developer, listen to audio examples, and even watch demo videos if provided. Checkout is a breeze and you can pay with either credit card or PayPal.
Why was Marketplace created?
Our primary goal is to develop Helix as an open platform that will serve you for many years to come. We believe that will be best accomplished by supporting a vibrant, thriving community of third-party developers that continually expand the sonic and creative capabilities of Helix products.
Can anyone become a Marketplace partner?
Our goal is to provide you with high-quality products and a great overall experience. For these reasons, we will carefully curate Marketplace and include only partners that we feel meet those expectations.
What kinds of products are available on Helix Marketplace?
Helix Marketplace offers impulse response files (IRs) and Helix presets. These products will be sold individually and within collections or bundles, for example multiple impulse response files of the same amplifier with different microphones. The exact contents of each product are described on the respective Marketplace shop page.
How much do Marketplace products cost?
Pricing is determined entirely by the third-party developer, and we expect most products will sell for between $5 and $50.
Can Marketplace products be returned?
Yes. Our standard 15-day return policy applies. Returned Marketplace products will be deactivated once you log out and back in.
Will there be free products as well?
Some developers may offer free products for promotional purposes. Please check Marketplace listings on a regular basis.
Can I still load non-Marketplace presets and IRs?
Of course. Marketplace simply provides a convenient way to purchase additional resources and access them at any time.
Will Custom Tone Be Removed?
Not to worry. Custom Tone will still be available without changes.
Who provides customer support for third-party products?
Please contact third-party developers regarding setup and usage of their Helix presets and impulse responses. Third party contact information can be found on corresponding product pages within Marketplace.
Contact Line 6 regarding Helix products generally, and questions involving the Marketplace online shop - including billing issues and difficulties downloading or importing presets and IRs.
Which Line 6 products work with Marketplace products?
Helix Floor, Helix Rack/Control, Helix LT, Helix Native, HX Stomp and HX Effects.
Do I need a specific firmware and software version to use Marketplace products?
Yes. You need these versions (or higher) to support Marketplace:
· Helix/HX firmware v2.70
· HX Edit v2.70
· Helix Native v1.70
Will you add support for other Line 6 products, y’know, like Powercab?
We cannot discuss future development plans at this time.
I purchased a Marketplace item and cannot find the software download. Where do I need to look?
You can find all your Marketplace downloads on the “Helix Marketplace” page within your Line 6 account. The link to this page is located in the “Hardware & Software” section on the main account page.
We also provide a link directly to this page within the “How to Authorize Your Line 6 Product” email that you receive after any Marketplace purchase.
Can I use items purchased through Helix Marketplace with non-Line 6 products?
All third-party items sold through Helix Marketplace are copy-protected and require HX Edit software or the Helix Native plug-in to work. For this reason, they cannot be used with modeling devices or software from other manufacturers.
How does this copy protection method work? Do I need additional hardware or dongles?
Products purchased through Marketplace are automatically activated when imported into HX Edit or Helix Native. The activation process requires internet connectivity upon first use. The computer that was used for import gets authorized in the process, and no additional hardware or dongles are needed.
How many licenses do I get? Can I share these licenses with others?
We allow up to four individual computers to be authorized. If you own multiple Helix hardware units you can update all units without affecting license count. Finally, licenses are tied to your Line 6 user account and cannot be shared with others.
Activation requires internet connectivity. How often will I need an internet connection?
You will need to have an active internet connection every time you use a newly purchased product. The connection is needed so that our system can validate your license. Once a product was used at least once, the system remembers its state and will allow usage offline without internet access.
I discovered that HX Edit and Helix Native require Line 6 account log-in. Why is this necessary?
You will be asked to log into your Line 6 account if you work with third party products purchased through Marketplace. Log in is only required for the system to install or synchronize licenses, for example when importing third party Helix presets for the first time. *
Log in will not be required if you do not use presets or IRs purchased through Marketplace.
* On Windows systems, you may need to be online at all times in order to import and export Marketplace presets and IRs.
Can I buy dog food, tequila, or 19th-century expressionist paintings via Marketplace?