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Line6Tony

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  1. There have been reports of unpublished LED states seen with the G10T after updating to firmware 1.05. We have investigated the reports and have the following information to offer. Assuming a 3-hour charge of a new G10T: LED State #1: Transmitter appears to initially charge correctly upon being docked by flashing slow red, only to stop indicating any LED behavior after a short period of time, followed by red flashing LED indication on the receiver Reseating the transmitter in the receiver may resolve this, but it may take more than one attempt LED State #2: Transmitter docked in G10 and G10S receivers will intermittently switch back to a flashing red state after reaching a flashing green state This behavior eventually reduces in frequency in the charge cycle, but it is incorrect and misleading to a user LED State #3: Transmitter continues to flash red while docked, seemingly indefinitely Reseating the transmitter typically allowed it to reach the expected flashing green state and later, solid green state LED State #4: During use, transmitter flashes red with more than 30-minutes of battery runtime remaining A new transmitter should give the expected runtime of 6 or more hours despite flashing red with more than 30-minutes of runtime remaining, even without reseating it in the dock to get a green LED state to occur At this time, we cannot say if or when these LED states will be addressed in a future firmware release.
  2. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their Helix firmware using HX Edit. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  3. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  4. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their Helix firmware using HX Edit. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  5. The two common usage issues seen with Helix Native are: After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW. Helix Native is crashing when attempting to open on an audio track within a DAW. What has helped many users in either situation is the following: Disable WiFi Launch your DAW Insert Helix Native on a track. The login page should pop up. Turn on WiFi. When you sign in, Native gets reauthorized.
  6. When Studio One is in Low Latency Monitoring mode, parameter changes are not passed to Helix Native v1.90+ until LLM is disabled. Firstly, Helix Native is stable and functions normally in Studio One as well as any other VST3/ AU host. Studio One’s Low Latency Monitoring mode is different in that it keeps a plugin’s processing active, while Low Latency mode in other DAWs such as Logic and Pro Tools bypass plugins that incur latency above a certain threshold. This mode is only used during tracking, and while edits made to Helix Native in this state don’t take effect, Helix Native does process audio and allows tracking with low latency. If Helix Native parameter changes are desired, toggle the low latency monitoring option.
  7. This article will be used as a container for model list documents as firmwares are released. The Helix Native Pilot's Guide lists the models released included with each firmware update. Helix_Native_Pilot's_Guide_v1_50_RevE_ENGLISH.pdf Helix_Native_Pilot's_Guide_v1_60_RevF_ENGLISH.pdf Helix_Native_Pilot's_Guide_v1_70_RevG_ENGLISH.pdf Helix_Native_Pilot's_Guide_v1_71_RevH_ENGLISH.pdf Helix_Native_Pilot's_Guide_v1_80_RevI_ENGLISH.pdf Helix_Native_Pilot's_Guide_v1_81_RevJ_ENGLISH.pdf HelixNative_PilotsGuide_v1_82_RevK_English.pdf HelixNative_PilotsGuide_v1_90_RevL_ENGLISH.pdf HelixNative_PilotsGuide_v1_92_RevM_ENGLISH.pdf
  8. 1. Disconnect the USB cable connecting the POD Go to the computer. 2. Boot the unit into "Update Mode" Press and hold PAGE > (page right) and then power on POD Go 3. Reconnect the POD Go to the computer, preferably trying a different USB port than before. 4. Launch Line 6 Updater. 5. If POD Go connects, it will appear in DFU Update Mode and you will have to select POD Go from the list. 6. If the unit does not connect, close Line 6 Updater, connect to a different USB port on the computer, preferably with a different USB cable as well, and relaunch Line 6 Updater. 7. If the unit then connects, reinstall the firmware. 8. If the unit does still not connect, there may be a configuration issue with the computer. Please try a different computer.
  9. An update to the Firehawk Remote iOS app has been released. This build resolves several bugs which were introduced with the release of iOS 13. We thank you for your patience in awaiting this release.
  10. An update to the Firehawk Remote iOS app has been released. This build resolves several bugs which were introduced with the release of iOS 13. We thank you for your patience in awaiting this release.
  11. An update to the AMPLIFi Remote iOS app has been released. This build resolves several bugs which were introduced with the release of iOS 13. We thank you for your patience in awaiting this release.
  12. POD Go is fully compatible with the Line 6 EX-1 and Mission Engineering's EP1-L6 external expression pedals. Other pedals may work with POD Go, although they may not be fully compatible or tested, such as the Dunlop DVP1XL. In some cases, the pedals internal dip switches may need to be adjusted to ensure proper polarity. If you experience trouble with inaccurate expression pedal swing, try adjusting any internal or external dip switches the pedal may have. Also note that any expression pedals that appear to work backwards can be set to work properly by setting Global Settings > Switches/Pedals > EXP 2 Polarity to “Inverted.”
  13. We're glad to announce that we’ve tested the iOS 13.4 release and the problem with Sonic Port and Sonic Port VX driver is resolved. Confirmed by YGG QA. Thanks for your patience, guys.
  14. We're glad to announce that we’ve tested the iOS 13.4 release and the problem with Sonic Port and Sonic Port VX driver is resolved. Background: We had confirmed that the Apple class compliant driver that Sonic Port / Sonic Port VX relies on for audio was problematic on iOS 13. We saw this across multiple iOS devices. Our QA department logged a bug with Apple to resolve this, but being that this was Apple’s driver, we had no control over when this would be fixed. We continued to dialogue with Apple regularly and test iOS 13 beta releases as they became available. We also updated our Knowledge Base article with any relevant information as it came.
  15. New G10 transmitters and systems will be in stores likely after next week.
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