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Line6Tony

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  1. Line 6 is happy to announce that we are now making beta testing for our products available to the public! Now the general public can access our Beta Teams page, create a profile, and be considered to be selected for a beta team. To sign up, go to your account page at line6.com/account. Under the "Info and Preferences" menu, click on the Beta Teams link, and fill out the profile. NOTE: Creating a beta profile does not mean you have been accepted into a beta team. It means you are now entered into the pool of users that are ELIGIBLE TO BE CHOSEN FOR A BETA TEAM. IMPORTANT: IF you are chosen for a beta team, you will receive a follow up email sometime in the future that will instruct you to review and agree to the Non-Disclosure Agreement and beta testing agreements. If you accept, this means you cannot discuss the beta anywhere outside of the beta portal. If you do, you will be immediately removed from the beta test program and you will not be allowed to participate in any betas going forward. The Process: 1. Go to line6.com and log into your account. 2. Access the Beta Teams page on the left side or from the account drop down menu seen below. 3. Click "Create Beta Profile". 4. Complete the form and click "Save" at the bottom of it. 5. You will see "Success" at the top of the page.
  2. Thanks for signing up. You should hear from our staff within the next 1-2 days.
  3. We have discovered a compatibility issue between the “StageScape Remote” application and iOS 14. We are investigating the cause of this issue, and at this time we recommend not updating your iOS device to iOS 14 if you are using StageScape Remote with your StageScape M20d mixer. To prevent iOS devices from automatically updating, please click “Settings -> General -> Software Update -> Customize Automatic Updates” and de-select “Download iOS Updates”. Thank you! The Line 6 Support Team
  4. We have discovered a compatibility issue between the “StageScape Remote” application and iOS 14. We are investigating the cause of this issue, and at this time we recommend not updating your iOS device to iOS 14 if you are using StageScape Remote with your StageScape M20d mixer. To prevent iOS devices from automatically updating, please click “Settings -> General -> Software Update -> Customize Automatic Updates” and de-select “Download iOS Updates”. Thank you! The Line 6 Support Team
  5. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software Compatibility With macOS 11 Big Sur In a few weeks, Apple will release their new operating system, macOS 11 Big Sur. To ensure that your Line 6 software products work as intended, we strongly recommend waiting to update until we have confirmed compatibility. We are working closely with Apple to ensure our software is compatible with macOS 11. To prevent macOS from automatically updating, uncheck the “Install macOS updates” option in System Preferences > Software Update > Advanced. Please watch this space for more information regarding support for macOS 11. The Line 6 Support Team macOS BIG SURとLINE 6ソフトウエアとの互換性について Apple®社より、新しいオペレーティング・システムmacOS® 11 Big Surが今後リリースされる予定です。 Line 6ソフトウエア製品とmacOS 11との互換性の確保に向けて、現在Apple社と緊密に連携を取っていますが、確認が取れるまでの間、オペレーティング・システムのアップデートはお控えいただくことを強く推奨いたします。 macOSが自動的に更新されないようにするには、システム環境設定 > ソフトウエアアップデート > 詳細の「Macを自動的に最新の状態に保つ」オプションのチェックを外します。 macOS 11への対応についてのさらに詳しい情報は以下のリンクをクリックしてください。 ありがとうございました! Line 6 サポートチーム COMPATIBILITÉ DES LOGICIELS LINE 6 AVEC macOS BIG SUR Dans quelques semaines, Apple® sortira son nouveau système d’exploitation, macOS® 11 Big Sur. Nous travaillons en étroite collaboration avec Apple pour veiller à ce que les logiciels Line 6 soient compatibles avec macOS 11 mais nous vous conseillons vivement d’attendre que nous ayons confirmé leur compatibilité avant de mettre votre système d’exploitation à jour. Pour éviter une mise à jour automatique de macOS, désélectionnez l’option «Mettre à jour automatiquement mon Mac» sous Préférences Système > Mise à jour de logiciels > Avancé. Cliquez sur le lien ci-dessous pour plus d’informations concernant la compatibilité avec macOS 11. Merci! L’équipe d’assistance Line 6 LINE 6-SOFTWARE-KOMPATIBILITÄT ZU macOS BIG SUR In wenigen Tagen wird Apple® sein neues Betriebssystem, macOS® 11 Big Sur, freigeben. Wir arbeiten eng mit Apple zusammen, um sicherzustellen, dass Line 6-Softwareprodukte zu macOS 11 kompatibel sind. Trotzdem raten wir Ihnen, mit dem Update zu warten, bis wir die Kompatibilität bestätigen können. Um zu verhindern, dass macOS automatisch installiert wird, müssen Sie die Option “macOS-Updates installieren” unter Systemeinstellungen > Software-Update > Fortgeschritten deaktivieren. Klicken Sie auf den untenstehenden Link für weitere Informationen über den Support für macOS 11. Vielen Dank! Ihr Line 6 Support-Team COMPATIBILIDAD DEL SOFTWARE DE LINE 6 CON macOS BIG SUR En unas semanas, Apple® lanzará su nuevo sistema operativo, macOS® 11 Big Sur. Estamos trabajando estrechamente con Apple para asegurar que el software de Line 6 sea compatible con macOS 11, pero recomendamos encarecidamente esperar para actualizar el sistema operativo hasta que hayamos confirmado la plena compatibilidad. Para evitar que macOS se actualice automáticamente, desmarca la opción “Instalar actualizaciones de macOS” en Preferencias del Sistema > Actualización de software > Avanzado. Haga clic en el siguiente enlace para información adicional sobre soporte para macOS 11. ¡Gracias! El equipo de atención al cliente de Line 6 COMPATIBILITÀ DEL SOFTWARE LINE 6 CON macOS BIG SUR Tra poche settimane Apple® rilascerà il suo nuovo sistema operativo, macOS® 11 Big Sur. Stiamo lavorando a stretto contatto con Apple per garantire che i software dei prodotti Line 6 siano compatibili con macOS 11, ma vi consigliamo di attendere ad aggiornare il vostro sistema operativo fino a quando non avremo confermato la compatibilità. Per evitare che macOS si aggiorni automaticamnte, deselezionare l’opzione “Installa aggiornamenti macOS” che trovate in Preferenze di Sistema > Aggiornamento Software > Avanzate. Per maggiori informazioni sul supporto a macOS 11, clicca gentilmente sul seguente Link. Grazie! Il Team del Supporto di Line 6
  6. Important Information About the G10T Transmitter · The recommended charging temperature range of the G10T Transmitter is specified as 10° C to 30° C (50° F to 86° F). · Line 6 recommends charging the G10T transmitter at least every 6 months, based on best practices for lithium-ion batteries. · The functionality for Yamaha THR10II Wireless and THR30II Wireless users to update the G10T to version 1.06 firmware is also available. · For G10T transmitters on firmware version 1.06, LED behavior is now as follows: G10T Transmitter (Docked in G10/G10S Receiver, Spider V amp or THR10II/THR30II Wireless amp) LED State Condition Red (slow flash) Charging, less than 30 minutes battery time remaining * Green (slow flash) Charging, more than 30 minutes battery time remaining * Green (solid) Fully charged † Dim Red/Pink, may turn off G10T is not docked properly – Try un-docking and re-docking 5-10 times Red (three quick flashes, repeating) G10T charging has stopped due to exceeding supported temperature. Charging will resume after 5 minutes at 10° C to 30° C (50° F to 86° F) ‡ Orange (solid) Docked and connected to Mac or PC, firmware update in progress Off Receiver not powered (G10T enters sleep mode after 4 minutes if receiver power is disconnected) G10T Transmitter (Connected to Instrument) LED State Condition Green (solid) Transmitting, more than 30 minutes battery time remaining Red (slow flash) Transmitting, less than 30 minutes battery time remaining Off Connected to an instrument but not enough battery to transmit § or Removed from instrument * All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when an LED state is indicated may vary slightly between charges. When the G10T flashes red, it may have up to 60 minutes of battery time remaining. † If the G10T reaches a full charge (solid green) and remains docked, the G10T LED may eventually flash green again. This is expected behavior as the G10T may discharge slightly after reaching a full charge, and its LED may then flash green until it again reaches a full charge. ‡ If the charging lockout indication continues for over 10 minutes, please stop charging and try again in a cooler environment condition. § When the G10T has insufficient power to transmit, its LED may indicate a pattern of five quick red flashes when connected to an instrument and audio is detected. This is expected behavior. G10 Receiver (G10T Transmitter docked) LED State Condition White (solid) G10T charging or fully charged White (flicker) System has auto-scanned and is changing its channel Red (flash) G10T not docked properly – Try undocking and redocking Pink (pulse) Connected to Mac or PC, Line 6 Updater open Pink (solid) Connected to Mac or PC, firmware update in progress Off No power to receiver G10 Receiver (G10T Transmitter un-docked) LED State Condition White (solid) G10T transmission received, more than 30 minutes of runtime Red (slow flash) G10T transmission received, less than 30 minutes of runtime White (pulse) Receiver on but no G10T transmission received White (flicker) G10T transmission dropout (RF mute) Off No power to receiver G10S Receiver (G10T Transmitter docked) LED State Condition Battery LEDs Green (cycle 1-2-3) G10T charging 3 Green LEDs (solid) G10T fully charged RF LEDs 3 Red LEDs (solid) More than 75% interference (not usable) 2 Red LEDs (solid) 50% interference (usable, but only for short range) 1 Red LED (solid) 25% interference (usable, also indicates G10S power on) Battery LEDs Off RF LEDs On Battery LEDs – Off RF LEDs – Red (cycle 3-2-1) G10T not docked properly – Try undocking and redocking Battery LEDs – Off RF LEDs – 3 Red LEDs (solid) Connected to Mac or PC, Line 6 Updater open All LEDs Off No power to receiver G10S Receiver (G10T Transmitter un-docked) LED State Condition Battery LEDs 3 Green LEDs (solid) G10T transmission received, more than 4.5 hours of runtime 2 Green LEDs (solid) G10T transmission received, more than 3 hours of runtime 1 Green LED (solid) G10T transmission received, more than 1.5 hours of runtime 1 Red LED (solid) G10T transmission received, more than 30 minutes of runtime 1 Red LED (flash) G10T transmission received, less than 30 minutes of runtime RF LEDs 3 Green LEDs (solid) G10T transmission received, good signal strength 2 Green LEDs (solid) G10T transmission received, average signal strength 1 Green LED (solid) G10T transmission received, poor signal strength 3 Red LEDs (solid) No G10T transmission received, more than 75% interference (not usable) 2 Red LEDs (solid) No G10T transmission received, 50% interference (usable, but only for short range) 1 Red LED (solid) No G10T transmission received, 25% interference (usable, also indicates G10S power on) Red (cycle 3-2-1) G10S channel knob has been changed from its setting since G10T was last docked All LEDs off No power to receiver
  7. Make sure you don't have any other programs open when trying to run Line 6 Updater. If it still doesn't appear, you can try putting the Helix into an update state: PRESS and HOLD buttons 6 and 12 while you power on the Helix. Once you see a blank screen with "Update Mode", you'll be able to reconnect and re-launch the Line 6 Updater. Otherwise, please log a ticket with our staff at www.Line6.com/support/tickets for further troubleshooting.
  8. If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
  9. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their Helix firmware using HX Edit. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  10. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  11. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their Helix firmware using HX Edit. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
  12. The two common usage issues seen with Helix Native are: After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW. Helix Native is crashing when attempting to open on an audio track within a DAW. What has helped many users in either situation is the following: Disable WiFi Launch your DAW Insert Helix Native on a track. The login page should pop up. Turn on WiFi. When you sign in, Native gets reauthorized.
  13. When Studio One is in Low Latency Monitoring mode, parameter changes are not passed to Helix Native v1.90+ until LLM is disabled. Firstly, Helix Native is stable and functions normally in Studio One as well as any other VST3/ AU host. Studio One’s Low Latency Monitoring mode is different in that it keeps a plugin’s processing active, while Low Latency mode in other DAWs such as Logic and Pro Tools bypass plugins that incur latency above a certain threshold. This mode is only used during tracking, and while edits made to Helix Native in this state don’t take effect, Helix Native does process audio and allows tracking with low latency. If Helix Native parameter changes are desired, toggle the low latency monitoring option.
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