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Line6Tony

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  1. The Helix 3.01 update addresses potential severely corrupted audio output. Due to this, we recommend updating your Helix family device as soon as possible. This issue may also be experienced on Helix Native, an update for Native will be available in the very near future.
  2. We've had some reports of Spider Remote 2.0 failing to launch or crashing on Windows 10 systems. This does not affect all Windows 10 systems. If you encounter this issue, we suggest that you ensure that the latest version of the .net framework from Microsoft is installed on your computer. If it is and you still are having trouble, try reinstalling/repairing your Microsoft Visual C++ redistributable. Some users have found it helpful to install the most current version of C++ Redistributable, as well as both versions of the Visual C++ 2013 version: Visual C++ 2013 Redistributable x86 Visual C++ 2013 Redistributable x64 If that does not help, please contact our support staff at Line6.com/company/contact.
  3. Helix/HX 3.0 Factory Setlists Manually Loading 3.0 Factory Setlists via HX Edit WARNING HX Effects/Stomp users! Loading a factory setlist file will completely overwrite your own, so make sure everything's backed up first! WARNING Helix Floor/Rack/LT/Native users! Loading a factory setlist file will completely overwrite the current setlist, so make sure it's backed up first! We strongly recommend you choose an empty (or unwanted) setlist to overwrite. Download the .hls setlist(s) by clicking the file(s) below for your Helix or HX product. Connect Helix/HX to your computer and launch HX Edit 3.0 (or higher). If you have Helix Floor, Rack, LT, or Native, select the Presets tab and click the Setlists pull down to select the setlist you wish to overwrite (see image below). HX Effects and HX Stomp do not have multiple setlist locations, so you can skip this step. Drag the .hls setlist file you downloaded in Step 1 onto the Preset List. Helix Floor, Helix Rack, Helix LT The FACTORY 1 setlist for Helix Floor, Helix Rack, and Helix LT contains new Artist Presets (13B ~ 27C). Helix 3.0 FACTORY 1.hls Helix 3.0 FACTORY 2.hls Helix 3.0 TEMPLATES.hls Helix Native The FACTORY 1 setlist for Helix Native contains new Artist Presets (13B ~ 27C). Helix Native 3.0 FACTORY 1.hls Helix Native 3.0 FACTORY 2.hls Helix Native 3.0 TEMPLATES_OTHER.hls HX Effects The factory setlist for HX Effects contains new Artist Presets (12A ~ 13C). HX Effects 3.0 .hls HX Stomp The factory setlist for HX Stomp contains no Artist Presets. HX Stomp 3.0.hls
  4. If you've installed a Line 6 driver and the device will not subsequently connect, it is possible that the driver is disabled by the system. How to check if the software is disabled by the system: • Click on the Apple symbol in top-left corner of the screen and go to "About this Mac -> Overview ->System Information -> Disabled Software”. • If there is disabled software, it will be presented with a 10-digit software ID and a file descriptor, similar to "VCN535JA6Y - com.line6.driver.xtaudio" • Take a screen shot or write down the ID (in this example it’s VCN535JA6Y – yours might be different). How to enable software that is disabled by the system: • Uninstall the drivers: https://line6.com/support/page/kb/recording/computer-audio-set-up-and-troubleshooting/how-to-uninstall-line-6-drivers-from-mac-osx-r85/ • Reboot to recovery, holding down Command-R while restarting. • From Menu -> Utilities, open Terminal and type the following (replacing the system ID with yours): “spctl kext-consent disable” “spctl kext-consent add VCN535JA6Y" (replace the VCN535JA6Y with yours if different) “spctl kext-consent enable" • Reinstall the driver. • Open System Preferences -> Line6 Audio-Midi devices and plug the device into the Mac. The device should appear in a few seconds.
  5. Line 6 is happy to announce that we are now making beta testing for our products available to the public! Now the general public can access our Beta Teams page, create a profile, and be considered to be selected for a beta team. To sign up, go to your account page at line6.com/account. Under the "Info and Preferences" menu, click on the Beta Teams link, and fill out the profile. NOTE: Creating a beta profile does not mean you have been accepted into a beta team. It means you are now entered into the pool of users that are ELIGIBLE TO BE CHOSEN FOR A BETA TEAM. IMPORTANT: IF you are chosen for a beta team, you will receive a follow up email sometime in the future that will instruct you to review and agree to the Non-Disclosure Agreement and beta testing agreements. If you accept, this means you cannot discuss the beta anywhere outside of the beta portal. If you do, you will be immediately removed from the beta test program and you will not be allowed to participate in any betas going forward. The Process: 1. Go to line6.com and log into your account. 2. Access the Beta Teams page on the left side or from the account drop down menu seen below. 3. Click "Create Beta Profile". 4. Complete the form and click "Save" at the bottom of it. 5. You will see "Success" at the top of the page.
  6. Thanks for signing up. You should hear from our staff within the next 1-2 days.
  7. We have discovered a compatibility issue between the “StageScape Remote” application and iOS 14. We are investigating the cause of this issue, and at this time we recommend not updating your iOS device to iOS 14 if you are using StageScape Remote with your StageScape M20d mixer. To prevent iOS devices from automatically updating, please click “Settings -> General -> Software Update -> Customize Automatic Updates” and de-select “Download iOS Updates”. Thank you! The Line 6 Support Team
  8. We have discovered a compatibility issue between the “StageScape Remote” application and iOS 14. We are investigating the cause of this issue, and at this time we recommend not updating your iOS device to iOS 14 if you are using StageScape Remote with your StageScape M20d mixer. To prevent iOS devices from automatically updating, please click “Settings -> General -> Software Update -> Customize Automatic Updates” and de-select “Download iOS Updates”. Thank you! The Line 6 Support Team
  9. 日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software Compatibility With macOS 11 Big Sur Apple® released their new operating system, macOS® 11 Big Sur, today. Currently, Line 6 software products are not compatible with macOS 11 Big Sur. We recommend that you wait until Line 6 software product compatibility with macOS 11 is announced before updating to the new operating system. Compatibility is currently being tested and will be ensured in upcoming software updates. To prevent macOS from automatically updating, uncheck the “Install macOS updates” option in System Preferences > Software Update > Advanced. Please watch this space for more information regarding support for macOS 11. Thank you! The Line 6 Support Team LINE 6 ソフトウエアのユーザーの皆様へ –macOS BIG SURの更新を今しばらくお待ちください Apple®から本日、新しいオペレーティングシステムの macOS® 11 Big Surがリリースされました。 今現在、Line 6ソフトウエア製品は macOS 11 Big Surに対応しておりません。 Line 6ソフトウエア製品のmacOS 11との互換性が発表されるのを待ってから、新しいオペレーティングシステムへ更新していただくことをお勧めします。 今後のソフトウエアアップデートで互換性を保証できるように、現在検証しております。 macOS 11のサポートの詳細については、このスペースをご覧ください。 ありがとうございました! Line 6 サポートチーム COMPATIBILITÉ DES LOGICIELS LINE 6 AVEC macOS BIG SUR Apple® a sorti son nouveau système d’exploitation macOS® 11 Big Sur aujourd’hui. Actuellement, les logiciels Line 6 ne sont pas compatibles avec macOS 11 Big Sur. Nous vous conseillons d’attendre l’annonce de la compatibilité des logiciels Line 6 avec macOS 11 avant de passer à ce nouveau système d’exploitation. Des tests de compatibilité sont en cours en vue de proposer des mises à jour de ces logiciels. Regardez cet espace pour plus d'informations sur la compatibilité de macOS 11. Merci! L’équipe d’assistance Line 6 LINE 6-SOFTWARE-KOMPATIBILITÄT ZU macOS BIG SUR Apple® hat heute sein neues Betriebssystem macOS® 11 Big Sur freigegeben. Bis auf weiteres sind die Line 6-Software-Produkte nicht zu macOS 11 Big Sur kompatibel. Wir empfehlen daher mit dem Upgrade zu warten, bis wir die macOS 11-Kompatibilität der Line 6-Software offiziell bekanntgeben. Die Kompatibilität wird momentan noch getestet und spätestens mit zukünftigen Software-Updates sichergestellt. Beobachten Sie diesen Raum Weitere Informationen zur Unterstützung von macOS 11. Vielen Dank! Ihr Line 6 Support-Team COMPATIBILIDAD DEL SOFTWARE DE LINE 6 CON macOS BIG SUR Apple® ha lanzado hoy su nuevo sistema operativo, macOS® 11 Big Sur. Actualmente, el software de Line 6 no es compatible con macOS 11 Big Sur. Te recomendamos que esperes hasta que se anuncie la compatibilidad del software de Line 6 con macOS 11 antes de actualizar al nuevo sistema operativo. La compatibilidad se está probando actualmente y estará garantizada en una próxima actualización del software. Mira este espacio para obtener más información sobre la compatibilidad con macOS 11. ¡Gracias! El equipo de atención al cliente de Line 6 COMPATIBILITÀ DEL SOFTWARE LINE 6 CON macOS BIG SUR Oggi Apple® ha reso disponibile il suo nuovo sistema operativo, macOS® 11 Big Sur. Attualmente i prodotti software Line 6 non sono compatibili con macOS 11 Big Sur. Vi consigliamo di aspettare ad aggiornare al nuovo sistema operativo fino a che sarà annunciata la compatibilità dei prodotti software Line 6 con macOS 11. La compatibilità è attualmente in fase di test e sarà garantita con un imminente aggiornamento software. Guarda questo spazio per ulteriori informazioni sulla compatibilità con macOS 11. Grazie! Il Team del Supporto di Line 6
  10. Important Information About the G10T Transmitter · The recommended charging temperature range of the G10T Transmitter is specified as 10° C to 30° C (50° F to 86° F). · Line 6 recommends charging the G10T transmitter at least every 6 months, based on best practices for lithium-ion batteries. · The functionality for Yamaha THR10II Wireless and THR30II Wireless users to update the G10T to version 1.06 firmware is also available. · For G10T transmitters on firmware version 1.06, LED behavior is now as follows: G10T Transmitter (Docked in G10/G10S Receiver, Spider V amp or THR10II/THR30II Wireless amp) LED State Condition Red (slow flash) Charging, less than 30 minutes battery time remaining * Green (slow flash) Charging, more than 30 minutes battery time remaining * Green (solid) Fully charged † Dim Red/Pink, may turn off G10T is not docked properly – Try un-docking and re-docking 5-10 times Red (three quick flashes, repeating) G10T charging has stopped due to exceeding supported temperature. Charging will resume after 5 minutes at 10° C to 30° C (50° F to 86° F) ‡ Orange (solid) Docked and connected to Mac or PC, firmware update in progress Off Receiver not powered (G10T enters sleep mode after 4 minutes if receiver power is disconnected) G10T Transmitter (Connected to Instrument) LED State Condition Green (solid) Transmitting, more than 30 minutes battery time remaining Red (slow flash) Transmitting, less than 30 minutes battery time remaining Off Connected to an instrument but not enough battery to transmit § or Removed from instrument * All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when an LED state is indicated may vary slightly between charges. When the G10T flashes red, it may have up to 60 minutes of battery time remaining. † If the G10T reaches a full charge (solid green) and remains docked, the G10T LED may eventually flash green again. This is expected behavior as the G10T may discharge slightly after reaching a full charge, and its LED may then flash green until it again reaches a full charge. ‡ If the charging lockout indication continues for over 10 minutes, please stop charging and try again in a cooler environment condition. § When the G10T has insufficient power to transmit, its LED may indicate a pattern of five quick red flashes when connected to an instrument and audio is detected. This is expected behavior. G10 Receiver (G10T Transmitter docked) LED State Condition White (solid) G10T charging or fully charged White (flicker) System has auto-scanned and is changing its channel Red (flash) G10T not docked properly – Try undocking and redocking Pink (pulse) Connected to Mac or PC, Line 6 Updater open Pink (solid) Connected to Mac or PC, firmware update in progress Off No power to receiver G10 Receiver (G10T Transmitter un-docked) LED State Condition White (solid) G10T transmission received, more than 30 minutes of runtime Red (slow flash) G10T transmission received, less than 30 minutes of runtime White (pulse) Receiver on but no G10T transmission received White (flicker) G10T transmission dropout (RF mute) Off No power to receiver G10S Receiver (G10T Transmitter docked) LED State Condition Battery LEDs Green (cycle 1-2-3) G10T charging 3 Green LEDs (solid) G10T fully charged RF LEDs 3 Red LEDs (solid) More than 75% interference (not usable) 2 Red LEDs (solid) 50% interference (usable, but only for short range) 1 Red LED (solid) 25% interference (usable, also indicates G10S power on) Battery LEDs Off RF LEDs On Battery LEDs – Off RF LEDs – Red (cycle 3-2-1) G10T not docked properly – Try undocking and redocking Battery LEDs – Off RF LEDs – 3 Red LEDs (solid) Connected to Mac or PC, Line 6 Updater open All LEDs Off No power to receiver G10S Receiver (G10T Transmitter un-docked) LED State Condition Battery LEDs 3 Green LEDs (solid) G10T transmission received, more than 4.5 hours of runtime 2 Green LEDs (solid) G10T transmission received, more than 3 hours of runtime 1 Green LED (solid) G10T transmission received, more than 1.5 hours of runtime 1 Red LED (solid) G10T transmission received, more than 30 minutes of runtime 1 Red LED (flash) G10T transmission received, less than 30 minutes of runtime RF LEDs 3 Green LEDs (solid) G10T transmission received, good signal strength 2 Green LEDs (solid) G10T transmission received, average signal strength 1 Green LED (solid) G10T transmission received, poor signal strength 3 Red LEDs (solid) No G10T transmission received, more than 75% interference (not usable) 2 Red LEDs (solid) No G10T transmission received, 50% interference (usable, but only for short range) 1 Red LED (solid) No G10T transmission received, 25% interference (usable, also indicates G10S power on) Red (cycle 3-2-1) G10S channel knob has been changed from its setting since G10T was last docked All LEDs off No power to receiver
  11. Make sure you don't have any other programs open when trying to run Line 6 Updater. If it still doesn't appear, you can try putting the Helix into an update state: PRESS and HOLD buttons 6 and 12 while you power on the Helix. Once you see a blank screen with "Update Mode", you'll be able to reconnect and re-launch the Line 6 Updater. Otherwise, please log a ticket with our staff at www.Line6.com/support/tickets for further troubleshooting.
  12. If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
  13. Issue: Sectigo Root Certificate expiration prevents Mac OS X 10.11 and earlier users from connecting to Line 6 servers Description: Trusted certificates are required to enable secure communication on computers. These certificates always have a built- in expiration date. One of the certificates included in Mac OS X 10.11 had an expiration date of May 30, 2020. Only Apple can update this certificate. We believe they won’t update it because this operating system is no longer supported by Apple. As a result, any software using Apple’s system for secure communication, including ours, is no longer be able to connect to its targeted servers. Below are a couple of examples of what a user subject to this issue will run into: Impact: As of June 1, 2020, macOS 10.11 (and earlier) users: · will be warned by Safari that the connection to Line6.com is not private · will not be able to install Helix Native or Helix Marketplace licenses on their macOS computer after they make their purchases on the website. Users that have already made purchases and already installed their licenses are not affected. It is only *new* purchases made from this date forward. · will not be able to install/run the trial version of Helix Native. · will not be able to use the Line 6 Updater to inform them of the latest firmware releases. Users will have to go to https://software.line6.com, download the firmware file using a web browser, and use Line 6 Updater in Offline mode. · will not be able to update their Helix firmware using HX Edit. · will not be able to update their POD Go firmware using POD Go Edit. Resolution: Beginning with macOS 10.12.2, the updated certificates were installed as part of macOS. Therefore, we recommend to our customers that they upgrade their OS to macOS 10.12.2 or above in order to resolve this issue. There are other resolutions to the issue and they are publicly available, but due to their complex and potentially disastrous nature, we cannot support them nor discuss how to implement them.
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