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Line6Tony

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About Line6Tony

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  1. We're glad to announce that we’ve tested the iOS 13.4 release and the problem with Sonic Port and Sonic Port VX driver is resolved. Confirmed by YGG QA. Thanks for your patience, guys.
  2. We're glad to announce that we’ve tested the iOS 13.4 release and the problem with Sonic Port and Sonic Port VX driver is resolved. Background: We had confirmed that the Apple class compliant driver that Sonic Port / Sonic Port VX relies on for audio was problematic on iOS 13. We saw this across multiple iOS devices. Our QA department logged a bug with Apple to resolve this, but being that this was Apple’s driver, we had no control over when this would be fixed. We continued to dialogue with Apple regularly and test iOS 13 beta releases as they became available. We also updated our Knowledge Base article with any relevant information as it came.
  3. New G10 transmitters and systems will be in stores likely after next week.
  4. IT did some things when I reported forum slowness a few days ago. Please try again and let us know the results. Here's photo of Yamaha HQ in Japan that took a few seconds to upload at 1.1 mb. Thanks.
  5. Hi. Unfortunately, we don't plan to replace the charging cable with a different version.
  6. We're sorry it's taking so long to get the email. Because there are literally millions that go out, we have to do it slower than we want so as not to trigger SPAM protections with providers. www.Line6.com/g10recall supplies all pertinent info and update instructions, with tutorial videos within the instruction links.
  7. TJ, we're sorry you're running into trouble. Please register your G10 and create a ticket at www.Line6.com/support/tickets so we can look into it. Please make sure to include any error information the updater displayed, if any.
  8. This issue has been resolved by a firmware update. Please see https://line6.com/g10recall/ for details. G10 products should be back in stock with major retailers within the next two weeks.
  9. This issue has been resolved by a firmware update. Please see https://line6.com/g10recall/ for details.
  10. Overview: For those who have access to a Spider V (MKI or MKII) amp and wish to update the G10T Transmitter, it must be done in the order shown below (first update the amp, then the G10). We strongly suggest updating the amp with the latest version of the Line 6 Updater from a desktop/laptop computer, even though it is possible to do so from a mobile device. Video Tutorial: Updating a Relay-Ready Spider V Amp and G10T Transmitter With a Mac Computer Video Tutorial: Updating a Relay-Ready Spider V Amp and G10T Transmitter With a Windows Computer I. Update the Spider V Amp Firmware With a Computer First, (for Windows users) download and install the Spider V drivers Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under "Free Software Downloads" to: [Spider V 60], [Line 6 Drivers], [your PC OS] Click "GO" The page will update with the Line 6 drivers for the Spider V. Click 'GET DOWNLOAD' to download the driver installer to your computer. Log in to your free Line 6 User account (or create a new account) Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the driver installer When the installer has been downloaded, double-click on it and follow the instructions to install it in your computer Next, download and install the Line 6 Updater for Spider V Go to Line6.com and click on "Support" Select "Downloads" and set the three pulldown windows under"Free Software Downloads" to: [spider V 30], [Line 6 Updater], [your Mac or PC OS] Click "GO" The page will update with the Line 6 Updater for the Spider V. Click 'GET DOWNLOAD' to download the updater program to your computer. Click on 'ACCEPT AND DOWNLOAD' and follow the instructions to save the updater installer When the program has been downloaded, double-click on it and follow the instructions to install it in your computer Lastly, update the Spider V amp Connect the Spider V’s USB port to your computer with a traditional USB cable Slide the "SELECT" switch to the USB port labeled Mac/PC Turn the amp on Open the Line 6 Updater application and sign in with your Line 6 User Account Click on the Spider V amp Click the “Update” button next to the latest firmware version at the top Follow the prompts to begin the update process Do not turn off or unplug your Spider V or computer during the update Watch for the update status to be completed on the Spider V LCD. Once completed, the amp will restart. Disconnect and reconnect the USB cable, then repeat the process for the G10T Transmitter Note: If you experience a failed update or your amp locks up during boot up, you can hold down the Amp and FX buttons to enter Update Mode. Once it's in Update Mode, attempt the update procedure again. II. Update the G10T Firmware with the Spider V Amp Make sure the Spider V amp is still connected to the computer, and that the computer is still connected to the internet Insert the G10T all the way into the Spider's Input jack Ensure that the "SELECT" switch is still engaged with the USB port labeled "Mac/PC". Turn on your Spider amp if it's off. Run the Line 6 Updater program. Sign in to your Line 6 User Account. Click on “Relay G10T” Click the “Update” button next to the latest firmware version. Follow the prompts to begin the update process. Important: Do not turn off or unplug your Spider V amp or computer during the update. The Updater will say the amp is resetting, but take note of the amp's display, as it will continue updating, ultimately showing "Part 1 of 1 100% Updating Transmttr". The amp will reset itself, ending the update process.
  11. Every purchase of the below products generates an email that includes these authorization instructions. Helix Native Download the latest version of Helix Native at https://line6.com/download-helix-native. Run the Helix Native installer. We suggest you temporarily disable all third party antivirus programs during installation. Follow the prompts and restart your computer if required. Launch your DAW, plug-in host, or recording software, and insert Helix Native into an audio track as an effect. (Note: the plug-in may also be used via an aux bus.) Log in with your account you used to purchase or activate Helix Native. Click "Authorize This Computer" or the blue link displayed in the dialog. Click here to view Helix Native tutorial videos and knowledge base articles. POD Farm 2.5 Download the latest version of POD Farm 2.5 at https://line6.com/software/. Run the POD Farm 2.5 installer. It will install Line 6 device drivers, if chosen, in addition to POD Farm 2.5. Follow the prompts and restart your computer. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each one separately. You are now ready to use POD Farm 2.5 in standalone mode, or as a plug-in with your recording software. Click here to view POD Farm tutorial videos and knowledge base articles. Model Packs Standard model packs can only be used with a Line 6 device OR a computer authorized with POD Farm 2.5 or better. HD model packs are only compatible with POD HD devices using firmware 2.62 or better and are not compatible with POD Farm 2.5. Download the appropriate device drivers and the License Manager program from https://line6.com/software/ and install them. Navigate to the Line 6 folder on your computer and find the Tools folder. Run the Line 6 License Manager program. Select your computer and/or Line 6 hardware device and authorize each device separately. You are now ready to use your model packs. For more details, click here to see our License Manager FAQ. iLok (POD Farm, Amp Farm or Echo Farm) Log in to your Line 6 account and go to https://line6.com/account/licenses/ilok/. Click on the deposit button, and enter the user name for your iLok.com account. If you enter the incorrect user name, the license will be lost and can't be recovered. Go to ilok.com to download the iLok License Manager program. This program will add your Line 6 license to your ilok device. Once that's done, download and install POD Farm, Amp Farm or Echo Farm from https://line6.com/software/ to use as a plug-in with your recording software. Your iLok must be connected when using POD Farm, Amp Farm or Echo Farm as a plug-in. Marketplace Presets and Impulse Responses Download your products from the Helix Marketplace section within your Line 6 account page. Unzip the downloaded files. Import presets and impulse responses into HX Edit or Helix Native. Follow the user guide for both applications for how to import these assets. HX Edit and Helix Native will need to verify your purchase online and will post a log-in dialog. Please log in with your Line 6 account credentials. Your log in data needs to be identical to the one used for your purchase. Authorization will occur automatically. Please click here for knowledge base articles about Marketplace purchases. Marketplace products have minimum software and firmware requirements: Helix/HX firmware version 2.7 or higher HX Edit software version 2.7 or higher Helix Native software version 1.7 or higher If you run into trouble with your activation, please contact Line 6 Customer Service via support ticket at https://line6.com/support/tickets, or by calling us at 818-575-3600, option 2 Mon-Fri 8am - 11am and 1pm - 3pm. Returns Please know that iLok licenses cannot be refunded, as Line 6 cannot remove licenses from iLok.com accounts. For non-iLok licenses, if you are looking to return your software within 15 days of its purchase, please deauthorize your devices, then create a support ticket at www.Line6.com/support/tickets requesting a refund. The refund should settle within 5-7 business days. Thanks again and we hope you enjoy your purchase.
  12. Updating Relay G10/G10S firmware from an internet-connected Mac or PC VideoTutorial: G10/G10S firmware update instructions for Windows users Video Tutorial: G10/G10S firmware update instructions for Mac users First, download the latest version of the Line 6 Updater for Relay G10/G10S: Go to www.Line6.com and click on "Support" Scroll down and select "Downloads" On the following page, set the three pulldown windows under "Free Software Downloads" to: [Relay G10 or Relay G10S], [Line 6 Updater], [your Mac or PC OS] Click "GO" The page will update with the latest Line 6 Updater version available. Click 'GET DOWNLOAD' to download the Updater program to your computer You will be prompted to either log in to your Line 6 User account or to create a new account Click on 'ACCEPT AND DOWNLOAD' and follow the on-screen instructions to save the Line 6 Updater installer file After the file has been completely downloaded, double-click on the downloaded file and follow the instructions to install it to your computer Mac Users: If you run into trouble with your Mac allowing you to install the download, please see this article. Next, update your Relay G10/G10S Receiver and Transmitter Insert the Transmitter all the way into the Receiver Connect the receiver’s USB port to your computer with the USB cable that was included in the box, or use a similar Micro USB cable Run the Line 6 Updater program. Sign in to your Line 6 User Account. Click on “Relay G10/G10S Receiver” Click the “Update” button next to the latest firmware version. Follow the prompts to begin the update process. Important: Do not turn off or unplug your Relay receiver or computer during the update. After the update is complete, repeat the process for the Transmitter by disconnecting and reconnecting the USB cable, then clicking “Continue” in the Updater Please see this article if your computer does not detect your G10.
  13. Line6Tony

    POD Go FAQ

    What’s the deal with POD Go? POD Go is Line 6’s all new next generation POD, built to toss into your backpack or carry-on and take anywhere. Oh, and it’s incredibly easy to use—might be the easiest POD since the original POD in 1999. How much can you run simultaneously? Each preset in POD Go includes the following blocks: Input with Noise Gate Amp or Preamp (all HX models) Hybrid Cab from Helix—OR—1x Impulse Response (up to 128 user IRs can be loaded into POD Go via the Mac/PC editor) Preset EQ (any HX type) Wah (any HX type) Up to 4 additional effects (any HX type), with the following caveats: Three HX effects models have been omitted due to their size (Tone Sovereign, Clawthorn Drive, and Cosmos Echo) All Distortions, Dynamics, and Pitch/Synth blocks are mono only All other effects are stereo only Volume Pedal FX Loop (mono or stereo) Output with Volume and Pan The FX Loop and Preset EQ blocks are automatically assigned to stomp switches, and adding any additional effects automatically assigns them to the remaining stomp switches. Press and hold any two stomp switches to swap them. If it has nearly all models from HX and Helix products, why call this a POD at all? The original POD set the standard for ease-of-use in digital guitar and bass products. We wanted POD Go to be ridiculously easy-to-use, which meant purposefully omitting some power user features one would expect to find in HX or Helix-branded products. And not putting the best modeling possible in a box just because it happens to be less expensive—or have a different name—is weak sauce. What about some of the cooler Helix features like Snapshots, color switch rings, block copy/paste, 3-second footswitch assignment, 3-second controller assignment, multichannel USB audio, and re-amping? POD Go has all of these. So can you use this on professional gigs? Of course. The main outputs on POD Go are balanced/unbalanced and with TRS 1/4” to XLR M cables, can feed the front-of-house mixer—in stereo—without additional DI boxes. Then the 1/4” AMP OUT can be sent to your amp onstage (either echoing the Main Outs or tapped off before the Cab/IR block). The routable stereo send/return jacks can be used for 4-Cable Method. Is there a Mac/PC editor? Yes. POD Go Edit should be available by the time POD Go ships. Does POD Go have an audio interface? Yes. POD Go has a 24-bit/96kHz, 4-in/4-out audio/MIDI interface with re-amping built in. Why didn’t you put VDI, L6 LINK, AES/EBU, S/PDIF, MIDI, parallel paths, dual DSPs, cap-sense switches, scribble strips, blah blah blah?! Because POD shouldn’t cost what Helix costs. What kind of build material is used in the POD Go chassis? The top panel is folded steel, the treadle is cast aluminum, and the underside is sturdy ABS polycarbonate, to lower the weight and provide a convenient carrying handle. Dimensions/weight? Is it smaller than POD HD500X? 14.1”w x 9.1”d x 3.5”h; 5.2lbs It’s way smaller and lighter than POD HD500X. Fits inside pretty much any backpack or carry-on. What’s the price? POD Go sells for $449.99 US street. When is POD Go shipping? April.
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