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Line6Tony

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About Line6Tony

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  1. Background Apple has recently pivoted away from using Intel-based CPUs with its computers, instead favoring the Apple Silicon processor, also known as the M1 Chip. Both Intel and Apple Silicon systems run on macOS 11.0 Big Sur. As it stands, YGG products are not fully supported on computers using Apple Silicon processors, so we cannot offer technical support for products installed on M1 systems at this time. We are working to update all of our software (applications, hardware drivers and plugins) to fully support Silicon-based systems. This effort will keep our developers fully engaged for the foreseeable future. Due to various factors, we cannot publish any timeframes for completion, yet we will publish meaningful information here as we get it. We highly encourage you to check with the manufacturers' websites of your music system’s hardware and software for M1 compatibility. Workaround on M1 Systems NOTE: Any workarounds offered are not official solutions. Issues experienced with workarounds offered cannot be addressed until official support is offered. Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Testing Applications and plugins tested on M1 systems running macOS 11.0 Big Sur: · Helix Native: working as expected on DAWs running under Rosetta, · Echo Farm 3.0: working as expected on DAWs running under Rosetta · Amp Farm 4.0: working as expected on DAWs running under Rosetta · POD Farm 2 (Plugin): working on DAWs running under Rosetta, but takes a few seconds to appear after adding an instance of the plugin · POD Farm 2 (Standalone): working as expected · Ampeg SVT Suite: working as expected on DAWs running under Rosetta · HX Edit: working as expected · POD Go Edit: working as expected · Powercab Edit: working as expected · Spider V Remote: working as expected · Workbench HD: working as expected · Line 6 Updater: working as expected · Line 6 License Manager: installs as expected, yet devices do not populate in Line 6 License Manager. There is currently an open bug for this issue. Not fully tested: · Hardware Audio Drivers Will not be updated to support Silicon-based systems: · StageScape Audio Driver · POD X3 products Audio Drivers, Editors, Updaters, Control Panel app and License Manager · POD XT products Audio Drivers, Editors, Updaters, Control Panel app and License Manager · TonePort UX8 Audio Drivers, Updaters, Control Panel app and License Manager TonePort/POD Studio KB37 Audio Drivers, Updaters, Control Panel app and License Manager
  2. Hi Victor. I'm sorry to see this happen to your G10. We hope you're OK. We will contact Yamaha Music Europe and have them contact you directly at the email address on your account. Similarly, they will pick up your ticket if you log one at www.Line6.com/company/contact.
  3. MrNoisy has been banned. Please do not engage with him if he resurfaces, as he's threatened to do via direct email to me. He will attempt to downvote PierM again. Let me know if you see this type of activity and I will take action to ban any subsequent accounts and manually reset upvote counts.
  4. Although the AMPLIFi is still available for purchase, it is no longer being developed, meaning we will not release any new firmware or software for it. The AMPLIFi Remote app is free to download. When installing AMPLIFi Remote, it warns that it was developed for an older version of Android and may not work correctly.
  5. Although the Firehawk 1500 is still available for purchase, it is no longer being developed, meaning we will not release any new firmware or software for it. The Firehawk Remote app is free to download. When installing Firehawk Remote it warns that it was developed for an older version of Android and may not work correctly.
  6. Line6Tony

    Relay G10TII FAQ

    Relay G10TII Information Important Information About the G10TII Transmitter · The recommended charging temperature range of the G10TII transmitter is specified as 50° F to 86° F (10° C to 30° C). · The recommended operating temperature range of the G10TII transmitter is specified as 32° F to 122° F (0° C to 50° C). · Line 6 recommends charging the G10TII transmitter at least every 6 months, based on best practices for lithium-ion batteries. · G10TII LED behavior is as follows: G10TII Transmitter (Docked in G10/G10S Receiver, POD Go Wireless, Spider V amp or THR10II/THR30II/THR30IIA Wireless amp)* LED State Condition Red (slow flash) Charging, less than 30 minutes battery time remaining † Green (slow flash) Charging, more than 30 minutes battery time remaining Green (solid) Fully charged ‡ Dim Red/Pink, may turn off G10TII is not docked properly – Try un-docking and re-docking 5-10 times Red (three quick flashes, repeating) G10T charging has stopped due to exceeding supported temperature. Charging will resume after 5 minutes at 50° F to 86° F (10° C to 30° C) § Orange (solid) Docked and connected to Mac or PC, firmware update in progress Off Receiver not powered (transmitter enters sleep mode after 4 minutes if receiver power is disconnected) G10TII Transmitter (Connected to Instrument) LED State Condition Green (solid) Transmitting, more than 30 minutes battery time remaining Red (slow flash) Transmitting, less than 30 minutes battery time remaining Off Connected to an instrument but not enough battery to transmit ‖ or Removed from instrument *When the G10TII is docked in a receiver or Relay-Ready device, the G10TII LED initially indicates amber, red, or green, depending on its current battery state. This is followed by four flashes (red) as the device initializes. Once this completes, the G10TII LED proceeds to indicate its remaining battery time. † All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when an LED state is indicated may vary slightly between charges. When the G10TII flashes red, it may have up to 60 minutes of battery time remaining. ‡ If the G10TII reaches a full charge (solid green) and remains docked, the G10TII LED may eventually flash green again. This is expected behavior as the G10TII may discharge slightly after reaching a full charge, and its LED may then flash green until it again reaches a full charge. § If the charging lockout indication continues for over 10 minutes, please stop charging and try again in a cooler environment condition. ‖ When the G10TII has insufficient power to transmit, its LED may indicate a pattern of five quick red flashes when connected to an instrument and audio is detected. This is the expected behavior. G10 Receiver (G10TII Transmitter docked) LED State Condition White (solid) G10TII charging or fully charged White (flicker) System has auto-scanned and is changing its channel Red (flash) G10TII not docked properly – Try undocking and redocking Pink (pulse) Connected to Mac or PC, Line 6 Updater open Pink (solid) Connected to Mac or PC, firmware update in progress Off No power to receiver G10 Receiver (G10TII Transmitter un-docked) LED State Condition White (solid) G10TII transmission received, more than 30 minutes of runtime Red (slow flash) G10TII transmission received, less than 30 minutes of runtime White (pulse) Receiver on but no G10TII transmission received White (flicker) G10TII transmission dropout (RF mute) Off No power to receiver G10S Receiver (G10TII Transmitter docked) LED State Condition Battery LEDs Green (cycle 1-2-3) G10TII charging 3 Green LEDs (solid) G10TII fully charged RF LEDs 3 Red LEDs (solid) More than 75% interference (not usable) 2 Red LEDs (solid) 50% interference (usable, but only for short range) 1 Red LED (solid) 25% interference (usable, also indicates G10S power on) Battery LEDs Off RF LEDs On Battery LEDs – Off RF LEDs – Red (cycle 3-2-1) G10TII not docked properly – Try undocking and redocking Battery LEDs – Off RF LEDs – 3 Red LEDs (solid) Connected to Mac or PC, Line 6 Updater open All LEDs Off No power to receiver G10S Receiver (G10TII Transmitter un-docked) LED State Condition Battery LEDs 3 Green LEDs (solid) G10TII transmission received, more than 4.5 hours of runtime* 2 Green LEDs (solid) G10TII transmission received, more than 3 hours of runtime 1 Green LED (solid) G10TII transmission received, more than 1.5 hours of runtime 1 Red LED (solid) G10TII transmission received, more than 30 minutes of runtime 1 Red LED (flash) G10TII transmission received, less than 30 minutes of runtime RF LEDs 3 Green LEDs (solid) G10TII transmission received, good signal strength 2 Green LEDs (solid) G10TII transmission received, average signal strength 1 Green LED (solid) G10TII transmission received, poor signal strength 3 Red LEDs (solid) No G10TII transmission received, more than 75% interference (not usable) 2 Red LEDs (solid) No G10TII transmission received, 50% interference (usable, but only for short range) 1 Red LED (solid) No G10TII transmission received, 25% interference (usable, also indicates G10S power on) Red (cycle 3-2-1) G10S channel knob has been changed from its setting since G10TII was last docked All LEDs off No power to receiver * All values stated for amount of battery time remaining are approximate, and the exact amount of battery time remaining when a LED state is indicated on the G10S receiver may vary slightly between charges of the G10TII Transmitter.
  7. Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Units sold after March 2020 were already updated to the latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. If you own a Relay G10 and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
  8. Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. Units sold after March 2020 were already updated to the latest version and require no update. However, if you own a Relay G10 purchased before then, and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
  9. Line6Tony

    Powercab poll

    Please see poll question.
  10. WARNING: Utilizing FX Loop, Send, and Return blocks within the same Helix/HX preset has the potential to cause a feedback loop based on the routing and their position in the signal flow. The volume level and severity of this is feedback loop is dependent upon what is contained within the FX Loops. We strongly encourage Helix/HX users to use extra caution and awareness when using these blocks in their presets. Specifically avoid placing duplicate send blocks AFTER their corresponding Return in the signal flow. This applies to both FX loop blocks which contain both sends and returns within one block as well as individual send and return blocks. For example, if your preset contains an FX Loop 1 block (FX Loop L on HX Stomp), which utilizes both Send 1 and Return 1, DO NOT place a Send 1 block AFTER this FX Loop. The same would apply to using individual send and return blocks. For example, if you have a Send 1 block and a Return 1 block in your preset, DO NOT place a duplicate Send 1 block AFTER the Return 1 block.
  11. Click here to see the original POD Go FAQ. This FAQ will only focus on the wireless aspects of POD Go Wireless. Q: POD Go? POD Go Wireless? What’s the difference? A: POD Go Wireless has a built-in Relay® wireless receiver, ships with a Line 6 Relay G10TII wireless transmitter, charges the transmitter from its GUITAR IN jack, and includes a convenient storage well in the back panel for transport.* Other than that, they’re pretty much identical. So when you see “POD Go” in our materials, assume we also mean POD Go Wireless. In the manual, any POD Go Wireless-specific content will appear in blue text with a wireless icon. *NOTE: POD Go Wireless also supports the earlier Line 6 Relay G10T transmitter. A G10T transmitter should be updated to the latest firmware. Q: Where are the antennas? A: The diversity antennas positioned internally above the toe portion of the pedal receive the RF signal from the G10T transmitter. Avoid covering the antenna with cables, stickers, or other pedals. Q: Where should I store the transmitter when not in use? A: When not using or charging the included G10TII wireless transmitter, insert it into the storage well on the back of the unit below the toe portion of the pedal. Q: How do I charge the transmitter? A: Connect the included G10TII wireless transmitter to the GUITAR IN jack to charge its battery. IMPORTANT! If you turn off POD Go Wireless while a G10T or G10TII is in the Guitar/Charge port, it will remain in sleep mode and slowly lose charge over a week or so. Not a problem if you play POD Go every day, but a huge bummer when you come back from vacation. While in the storage well, the G10T/G10TII may retain its charge for a month or more, so it’s ready to go when you are. Q: How do I set up the wireless connection? A: POD Go Wireless has a built-in Relay® wireless receiver and includes a Relay G10TII wireless transmitter, so you can play untethered. 1. Anytime you bring POD Go Wireless into a new room or building, always connect the G10T transmitter to POD Go’s GUITAR IN jack. POD Go Wireless scans the environment to choose the optimal wireless channel and frequency. 2. Wait 10 to 15 seconds. 3. Remove the transmitter from POD Go Wireless and connect it to your guitar’s output. The G10TII’s battery lasts for 7 hours of playing time or about a month when inserted into the rear panel storage well. 4. Select the Input block on your POD Go Wireless device, press the lower knob, and choose either the “Guitar+Wireless” or “Wireless” as your input source. TIPS For best wireless performance, try to maintain line-of-sight between the G10T wireless transmitter and the antenna above the expression pedal. POD Go wireless has a line-of-sight range of up to 100 feet (30 meters). Facing away from POD Go Wireless can sometimes affect wireless performance, as your body can interfere with wireless signals. Also avoid covering the antenna with cables, other pedals, or small woodland creatures. Maintain a safe distance (at least 10 feet/3 meters, but preferably more) from 2.4GHz WiFi routers. If a WiFi router must be in your performance environment, switch it to operate at 5GHz, if possible. Q: How do I read the Transmitter Battery and Signal Indicators? A: At the top left of the LCD screen, POD Go Wireless always displays two icons: the Battery Life indicator and either the RF Quality indicator, or the Charging or Syncing icon, as pictured and described below. The first time POD Go Wireless is powered on, the battery outline is empty and the RF bars display as dimmed, indicating no transmitter can be found (see No Tx Found below). 1. Connect G10T to POD Go Wireless’ GUITAR IN jack. While the transmitter is syncing, a sync icon (circular arrows) is displayed. Once syncing is complete, while the transmitter is connected to the GUITAR IN jack, a blue charging icon (lightning bolt) is displayed. When fully charged, the battery icon is displayed with all three battery bars bright green. NOTE: Any time you move POD Go Wireless into a new environment, connect the G10T to its GUITAR IN jack to perform a sync. Sync scans the frequency spectrum and automatically chooses the optimal wireless channel. You may also manually select the wireless channel from the Global Settings > Wireless menu. 2. Once sufficiently charged, remove the transmitter from the GUITAR IN jack and connect to your guitar’s output. POD Go Wireless continues to show the transmitter battery life indicator as well as a 3-bar RF signal strength indicator to its right. When no active transmitter is detected, an “empty” battery and dim RF bars are shown (see No Tx Found below). The remaining battery time and RF signal strength values are indicated as described below: Battery Life Indicator > 4.5 hours - Full green battery 3 hours-4.5 hours - 2/3 full green battery 1.5 hours-3 hours - 1/3 full green battery 30 mins-1.5 hours - 1/3 full red battery < 30 mins. - 1/3 full flashing red battery No Tx Found - Empty battery RF Indicator RF High - Three bars RF Medium - Two bars RF Low - One bar No Tx Found - Zero bars IMPORTANT! The G10T transmitter’s LED lights green when powered on and the battery has more than 30 minutes left. If the battery has less than 30 minutes left, the LED flashes red. To extend battery life, sleep mode is activated after a period of 4 minutes where no audio input is detected. The transmitter “wakes up” when the instrument is played. Q: How do I use multiple POD Go Wireless systems? A: Up to four POD Go Wireless and/or standalone Line 6 Relay wireless systems can be used on the same stage. However, care should be taken to ensure all systems are set up properly: 1. For the first system, connect the G10T transmitter to the POD Go Wireless GUITAR IN jack and wait 10 to 15 seconds. Make sure the transmitter’s LED lights green. 2. Connect the transmitter to your guitar’s output. 3. Before the first transmitter goes to sleep (after 4 minutes of no audio input), repeat the above steps 1 and 2 for any additional POD Go Wireless systems. Each system’s scanning procedure works around other active wireless channels to help ensure high quality performance for all systems. Q: How do I set up the Input and Output blocks? A: The Input and Output blocks appear at the far left and right of your signal flow. The Input and Output block settings are saved per preset. From Edit view, turn the Upper Knob to select the Input block and then turn the Lower Knob to change the input. Guitar+Wireless: POD Go Wireless users should choose Guitar+Wireless so both the GUITAR IN and G10T wireless transmitter are active Guitar: Choose this option to receive input only from the 1/4" GUITAR IN Wireless: (POD Go Wireless) Choose this Wireless option to receive input only from the G10T wireless transmitter USB 3/4: USB inputs 3/4 can be used for re-amping, or processing tracks from your Mac or Windows DAW software. NOTE: POD Go also receives input from USB 1/2, but it’s dedicated for monitoring audio from your computer (or iPad) and bypasses all processing blocks. As such, USB 1/2 is not available as an input block source. TIP: POD Go Wireless users can choose Guitar for some presets and Wireless for others, effectively turning the Input block into an input switcher. Q: How do I set the Wireless Global Settings? A: Knob 1 controls the "RF Channel" parameter. This sets the radio frequency channel for the POD Go Wireless RELAY system. Normally, this should be set to “Auto,” where POD Go Wireless automatically picks the RF channel for the most reliable performance. Knob 2 controls the "Cable Tone" parameter. Players who traditionally use long guitar cables may find the POD Go Wireless RELAY system to sound too pristine. Cable Tone lets you replicate the unique treble roll-off that guitar cables naturally create. Choose “Off” for the widest possible frequency response, 10 feet (3 meters), or 30 feet (9 meters). Knob 3 controls the "Wireless Gain" parameter. This sets the overall gain of the wireless guitar signal. Normally, this should be left at 0.0dB, but if your wireless signal appears notably louder or softer than your other guitars, adjust to taste. Q: Will POD Go Wireless work with other Relay transmitters? A: It was not designed to, and we do not condone doing so. Even if it does work, it may perform unreliably. Q: I have presets from the original POD Go. Will I have any issues with using them with POD Go Wireless? A: The files are compatible. One thing to note is that POD Go Wireless converts "Guitar" input blocks from presets saved on the original POD Go to "Guitar+Wireless" Input blocks automatically when they are imported to the wireless SKU. So that shouldn't be an issue.
  12. Line6Tony

    HX Stomp XL FAQ

    So it’s just… HX Stomp, but with more touch footswitches and all the jacks on the back? For $150 more? Yes. …Why? Because customers asked for more switches. Or kept finding clever—but way less elegant or integrated—ways to add more switches. And it was relatively easy. We’re not going to pretend it’s the most innovative product we’ve ever designed but for some customers, it’s the goldilocks form factor. Thanks, but my personal needs require a Variax input, twice the DSP, and six switches, not eight. Why didn’t you give me exactly what I want? <exasperated sigh> So it’s like the size of two HX Stomps? If you omit the space required for jacks on the side (even pancake jacks), more like 1-2/3 Stomps. It’s 12.5” wide (vs. HX Stomp’s 7” width). Depth and height are virtually identical. Does it add anything else? Hands-free Pedal Edit mode (tweak presets with your feet), 128 presets vs.126, four snapshots per preset vs. three, and you can access the 6 Switch Looper without needing a MIDI controller. Other than that, it is HX Stomp with 5 extra switches. Does it have the Command Center? Absolutely. In fact, a big reason HX Stomp got the Command Center in 3.0 is because we had already done the work for HX Stomp XL. Wait, what happened to the Volume knob? We moved it to the back panel to save room. It’s spring loaded so you can recess it into the chassis to keep your cables from accidentally turning it. Can I use third-party power supplies? Yes. Any power supply that works with HX Stomp should work fine with HX Stomp XL. Can it load HX Stomp presets? Yep, just drag ‘em in via HX Edit. It can also load Helix, Helix Rack+Control, Helix LT, Helix Native, and HX Effects presets, as long as they contain 8 or fewer blocks on a single DSP path. What are the reset options? Hold these button combinations while powering up the HX Stomp XL: 1. FS ^, C & D: clears all presets/IRs 2. FS ^+C: resets presets and IRs 3. FS C+D: factory restore (globals, presets, IRs) 4. Page >: Update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display). 5. Upper & Lower Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go.
  13. Legacy Products Support For registered product owners, Line 6 is pleased to provide technical support via email, chat, SMS text and phone free of charge. Effective April 1, 2021, Line 6 Customer Support will limit product usage support for products that have not been sold by us for two years or more ("Legacy Products", listed below) to one 15-minute phone call, text or chat with a live agent. Any Legacy Product usage inquiries beyond the allowed live agent contact will only be addressed by our staff via a support ticket made at www.Line6.com/company/contact. This change allows our Support Team to better service owners of more current products, and to create and maintain the resources that owners of all Line 6 products, current or Legacy, are encouraged to use when technical questions arise: Knowledge Base Video Tutorials Forum Communities Product Manuals Q & A Q: Why is Line 6 limiting support on its products? A: We are limiting support of Legacy Products to maximize our support staff's efforts in helping as many customers as possible, in the most expedient fashion possible, while upholding our standard of service. Also, for most manufactured and software products, the price of support is built into new products. Support of a product typically includes warranty, engineering changes, parts stock, firmware updates, documentation updates, and live agent support. As the product's sales that pay for these areas of support decline, continued expenditures into the product cannot be justified, and the company that produces the product will limit or even completely discontinue support of the product. Q: I paid for this product. Why can't I get phone support when I want? A: You'll still be able to reach our staff after the allowed live agent contact via phone, chat or SMS text, but it will be in the form of a ticket. The ticket allows for an ongoing conversation, as well as the ability to include links to helpful resources and attachments of certain files. Q: How long does it take for my ticket to get a response? A: We strive to respond to tickets within one business day, but that may extend to 2-3 business days, based on contact center volume. Q: After my one allowed live support contact, is there anything I can talk on the phone with your agents about? A: Yes. You can talk on the phone with our agents about your Line 6 account, our web shop, warranty/parts/repairs, and other non-usage subjects anytime. Please keep in mind that limited live support applies to conversations revolving around using the product and troubleshooting. Legacy Products, with approximate End of Sale date AMPS Alchemist 112 – 12/30/2010 Alchemist 212 – 12/30/2010 Alchemist Cabinet – 4/30/2009 Alchemist Head – 11/22/2010 AX2 – 12/31/2002 AxSys 212 – 12/31/1999 DT50 112 – 7/4/2014 DT50 212 – 5/6/2014 DT50 Head – 6/30/2014 Duoverb Combo – 5/1/2003 Duoverb HD – 5/1/2003 Flextone – 6/3/2000 Flextone Duo – 7/25/2000 Flextone HD – 7/20/2000 Flextone Plus – 1/22/2000 Flextone XL – 8/4/2000 Flextone II – 7/21/2003 Flextone II Head - 7/23/2003 Flextone II Plus - 3/4/2003 Flextone II XL - 5/12/2003 Flextone III – 3/30/2006 Flextone III Plus – 3/29/2007 Flextone III XL – 7/10/2007 HD147 – 10/29/2008 LowDown HD400 - 1/30/2010 LowDown HD750 - 7/14/2010 LowDown LD15 - 6/28/2011 LowDown LD150 - 5/31/2011 LowDown LD175 - 12/31/2009 LowDown LD300Pro - 7/14/2010 LowDown LD400Pro - 3/31/2010 LowDown Studio 110 - 3/31/2011 Spider 112 - 8/20/2003 Spider 210 - 7/28/2003 Spider 212 - 8/7/2003 Spider II 112 - 8/23/2006 Spider II 15 - 8/9/2006 Spider II 210 - 8/29/2006 Spider II 212 - 10/29/2006 Spider II 30 - 9/7/2006 Spider II HD - 4/26/2006 Spider II HD75 - 8/24/2006 Spider III 120 - 7/24/2009 Spider III 15 - 7/10/2009 Spider III 150 - 6/18/2009 Spider III 30 - 7/21/2009 Spider III 75 - 6/7/2009 Spider III HD150 - 7/10/2009 Spider III HD75 - 7/10/2009 Spider Valve 112 - 9/9/2009 Spider Valve 212 - 8/27/2009 Spider Valve HD100 - 8/5/2009 Spider Valve MkII 112 - 12/24/2012 Spider Valve MkII 212 - 12/24/2012 Spider Valve MkII HD100 - 6/30/2014 Vetta – 12/29/2006 Vetta HD - 7/23/2003 Vetta II - 2/25/2008 Vetta II HD - 10/2/2008 CABINETS 412S-B (Straight) Cab - 7/11/2007 412S-T (Slant) Cab - 12/26/2007 DT50 Cab - 6/24/2014 DuoVerb Cab - 12/3/2003 Flextone 112 Cab – 1/11/2002 Flextone Cab 212S - 3/26/2004 Flextone Cab 412S - 3/31/2003 Flextone Cab 412SB - 2/5/2002 Flextone III Cab - 12/9/2003 LowDown 410 Cab – 10/27/2011 Spider 412 Cab 8/22/2005 Vetta 2x12 Cab – 1/30/2004 EFFECTS POD - 6/2/2000 POD 2.0 - 11/26/2012 POD HD (Desktop) - 4/18/2014 POD HD Pro - 8/15/2013 POD HD300 - 7/25/2013 POD HD400 - 12/19/2011 POD HD500 - 7/25/2013 POD Pro - 12/19/2000 POD Studio KB37 - 7/22/2014 POD X3 - 3/3/2011 POD X3 Live - 7/27/2010 POD X3 Pro - 7/6/2010 POD xt - 6/9/2009 POD xt Live - 6/23/2010 POD xt Pro - 6/30/2008 Bass Floor POD – 6/30/2010 Bass POD – 11/12/2003 Bass POD Pro – 12/23/2002 Bass POD xt – 7/28/2009 Bass POD xt Live – 12/30/2008 Bass POD xt Pro – 12/20/2008 Floor POD – 11/24/2010 Floor POD Plus – 10/26/2012 Pocket POD Express - 10/26/2009 Foot Controllers FB4 – 7/31/13 FBV Express – 8/2/13 FBV Shortboard – 8/2/13 FBV4 – n/a Floorboard – n/a STOMPBOXES AM4 – 3/4/2004 DM4 – 5/21/2014 FM4 – 4/22/2014 MM4 – 4/22/2014 ToneCore Constrictor – 4/21/2005 Crunchtone – 4/27/2005 Developers Kit – 12/11/2008 Dr. Distorto – 2/14/2007 Echo Park – 4/18/2014 Liqua-Flange – 2/15/2007 Otto-Filter – 2/7/2007 Roto-Machine – 11/30/2009 Tap Tremolo – 2/16/2006 Uber Metal – 5/9/2014 Verbzilla – 12/24/2013 Studio Modelers Echo Pro – 3/15/2003 Filter Pro – 3/31/2003 Mod Pro – 3/14/2003 GUITARS Variax 300 - 8/26/2008 Variax 500 - 8/24/2005 Variax 600 - 11/6/2009 Variax 700 - 12/23/2009 Variax Acoustic 300 Nylon - 12/31/2008 Variax Acoustic 300 Steel - 3/11/2009 Variax Acoustic 700 - 9/22/2009 Variax Bass 700 - 3/26/2007 Variax Bass 705 - 6/30/2010 LIVE SOUND Vocal Wireless X2 XDR952 - 4/20/2009 X2 XDR953 - 4/20/2009 X2 XDR955 - 8/31/2009 X2 XDR959 – 5/15/2009 XD-V30 – 5/10/2012 XD-V30HS - 3/6/2012 XD-V30L - 3/6/2012 XD-V70 - 3/20/2012 XD-V70HS - 12/2/2011 XD-V70L - 2/13/2012 Guitar Wireless X2 XDR95 – 4/20/2009 X2 XDR957 – 4/20/2009 X2 XDS-Plus – 6/15/2009 X2 XDS95 – 6/15/2009 MOBILE MIDI Mobilizer - 11/19/2010 MIDI Mobilizer II - 8/26/2013 Mobile In - 1/21/2013 Mobile Keys 25 - 7/25/2013 Mobile Keys 49 - 7/25/2013 BackTrack – 4/21/2009 BackTrack+Mic – 4/23/2009 COMPUTER Audio Interfaces GuitarPort – 5/20/2008 TonePort GX - 9/22/2008 TonePort KB37 - 7/20/2009 TonePort UX1 - 12/23/2008 TonePort UX2 - 9/27/2008 TonePort UX8 - 7/23/2008 GearBox Plug-In Gold (TonePort DI) - 9/25/2007 GearBox Plug-In Silver (TonePort DI) - 9/25/2007 Software GearBox – 10/29/2008 GuitarPort RiffTracker – 5/20/2008 RiffWorks 2 Line 6 Edition – n/a
  14. The Helix 3.01 update addresses potential severely corrupted audio output. Due to this, we recommend updating your Helix family device as soon as possible. This issue may also be experienced on Helix Native, an update for Native will be available in the very near future.
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