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Q: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishers of the TurboTax and Quicken financial software products: "...Authorization hold is the practice within the financial or banking industry of authorizing electronic transactions that are done with a debit card or credit card. This balance is held as unavailable either until the transaction is cleared by the merchant (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds typically fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank's policy..." If you see multiple charges on your monthly bank statement from the same web store purchase transaction, please reach us via a support ticket at www.line6.com/support/tickets, or call us at 818-575-3600, option 2 for Customer Service 8am - 11am and 1pm - 3pm Pacific time. Q: I want to return an item I bought on the web store. Where do I send it? A: To return a web store purchase, you must contact our support team to set up your return authorization. Please reach us via a support ticket at www.line6.com/support/tickets, or call us at 818-575-3600, option 2 for Customer Service M-F 8am-11am and 1pm-3pm. Q: Where are my credits?! I returned my software a month ago and it's not in my bank account! A: Credits that are made to our users are credited towards the credit card or PayPal account that was used during the purchase, and are typically available within 3-5 business days. There are a number of circumstances that may extend this time frame, including when the credit to your account was processed, your credit card company's internal policies, and if the card is issued by a foreign or domestic bank. Please ensure that you have checked the records for all of your credit cards, as we have seen previous cases where the credit was posted to a different credit card than the one you used for the transaction. This will happen if the credit card you used to make the purchase has since been canceled. If you still do not see a refund after checking all cards, please contact us to verify which card we have credited.
If you are experiencing problems in trying to log into your account on the Line 6 website and/or support forums, here are a few tips to try to help you get logged in: Clear the cookies, temporary internet files, and cache within your internet browser. This can typically be done within the Preferences or Options of the internet browser you are using. ***NOTE: Clearing these items may result in losing your browsing history, saved passwords, and other offline files that have been cached for navigating websites. [*]Try a different internet browser. There are several internet browsers that are available for free to browse the internet with such as: Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari, Opera, etc. [*]Disable any anti-virus, pop-up blockers, anti-spyware, or download accelerators. [*]If none of the tips above help, please contact your internet service provider to check for any problems with your internet connection.
This document covers the registration and installation of Riffworks Standard 2.5. 1) Once you have purchased the RiffWorks standard licence, locate your license under "software license keys" at the following link: http://line6.com/account/purchasehistory/ Click the details link beside the Riffworks license you just purchased. On the next page, under Order Items you will see the license key and Windows Mac and Drummers downloads. 2) Once you have selected the operating system you will be prompted to download the file to your system. Select "Save File" 3) Once the file has downloaded to your system you will need to install the software. Select "I Agree" to proceed with the installation. 4) Riffworks will ask you to select the components to install, then select "Next" 5) RiffWorks will select the installation path, then select "install" 6) Wait for RiffWorks to install 7) Then select "yes" to launch the program 8) You will be prompted to enter your log-in information (this is NOT your Line 6 log-in). If you have not already created a Sonoma Key or RiffWorks account, select "Register". This will open a new page in your web browser. 9) Select "Sign Up Now" 10) Create a user name, then check the availability by clicking the button to the right of the user name box. Once you have a user name that is available, select/verify your password and select "continue" 11) Enter the required information, then select "Continue" 12) Check your email for the registration details and select "Finish & Close" 13) Go back to your RiffWorks Standard activation page, and input your account information 14) Agree to the end user agreement. Now you are now able to use your RiffWorks Standard software!