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Registered Products

Found 13 results

  1. I want to register my pod to use custom tone, but I bought it used. Is there any way to still get access?
  2. bthames21

    Cannot register HD500X serial number

    So, I am trying to register my board on the Line 6 website so I can add new tones to it and use the tone editing software, but I cannot register the serial number because it says there is an error. I tried connecting it to Line 6 Monkey and it says "The POD HD500X you are connecting to is not a valid Line 6 hardware. Please inform Line 6 Customer Support about this message to receive further instructions." I have called Line 6 support and they tried to register my HD500X on their end, but they could not do it either. The representative told me the ESN (serial number) cannot be recognized and I would have to send it in for troubleshooting or take it to a local service shop. I got the info for a local repair shop and gave them a call. I told them the scoop and they said they cannot do anything because they can only repair and fix broken components, not sync a serial number with a unit. The manager at the shop was almost irritated that Line 6 told me to call them and take care of this issue and he was like "call the company you bought it from and ask for a replacement, we only repair or replace broken components, we can't sync serial numbers to units." So I contacted where I bought it from (Zzounds.com) to see what they can do. I have had this board since June 4th, 2017 and have used and created tones solely on the board. I am now wanting to download new tones and take advantage of the tone editing software. Since this problem has occurred I am left in a bind. I contacted Zzounds and let them know the situation and asked if they can send me a replacement and I'll send back this problematic unit back to them. I am still waiting to hear back. I use this board every weekend and cannot afford to be without it for up to 4 weeks, which is how long Line 6 support told me it would take to get it fixed. I have tried everything. I reinstalled drivers and all of the Line 6 apps and restarted my computer multiple times. I even used different USB cables and USB ports to make sure it wasn't a connection issue. I have checked the serial number probably about 20 different times and tried different combinations, I assure you I am not entering it in wrong. Anyone have any ideas? Screenshots of errors are attached.
  3. Any advice on this would be appreciated. I am considering buying a used PODxt Live from a guy on craigslist. He is not the original owner. So, the current owner never bothered trying to activate the device with Line6 and just used it as-is. He does not know if the original owner ever activated it. If I buy this, I need to be able to get the proper software for configuring the pedal. Does anyone know what I can do if the pedal is still activated under the original owner's name? Thank you!
  4. how do i register second hand podhd500 to be able to use the software pls thnx Hi There Bought this Pod few moths ago , got the monkey software but don't let me connect podhd500 cos it aint registered , so tried to register but doesn't seem to like it being second hand ... pls help thnx
  5. d93swo

    Native Helix

    Hi, I bought Native Helix online, and lately I bought a new computer. I would like to use Native both in my laptop and new computer. Hoe could I do it? After I install it in my new one, and my protools always show inactive plug-in(show as attached photo). I installed Native 1.10. Hope someone can help me fix it. Best, Kay
  6. Hey folks, Helix is our flagship modeler and as such demands a high level of Customer service and support. Because we believe in this product, its durability and quality we are extending the warrantee for all US customers to 2 years. This includes Helix Floor, Helix Rack/Control and Helix LT. All you need to do to qualify for this second year of service is to register your Helix. See the FAQs below and as always if you have any questions just shout. Updated Helix Warranty (US Only) FAQ: When does this launch? Thursday, July 6th Who qualifies for the extended Helix warranty? This covers Helix Fl, Rck, LT, Cntr in the United States only. Why is this offered to US customers only? Warranties are set by Line 6 distributor partners. Currently Line 6 only distributes in the US. Why did Line 6 decide to offer extended warranty? Helix is our flagship product. We stand by the product and we want to make sure that we meet the high expectations of our customer needs. What is the current Helix warranty? The current warranty is: 1 year based on date of purchase receipt What’s changing about Helix warranty for customers? The warranty period is extending to 2 years for qualifying purchases. Qualifying customers will get a free 2nd year to their Helix Warranty. How do I register for the extended warranty? There are two ways: 1) For customers who purchased their Helix between Sept 29 2015 and Sept 30 2016 you need to register within two years of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. 2) For customers who purchased their product after Oct 1st 2016 – onwards You need to register within one year of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. I bought my Helix used… what do I do? As is policy for all Line 6 products, if you have a copy of the original receipt, the warranty period will transfer to the new owner. See above paragraphs to extend the original warranty. Is there any difference from the extended warranty that I have from my retailer? The main difference is that customers are dealing directly with Line 6 and Line 6’s network of repair centers. If you have additional questions contact Line 6 Customer Support. 818-575-3600, Opt 2 or create a CS ticket on line6.com/support/tickets
  7. tfreitas


    Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase? Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase?
  8. tfreitas


    Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase? Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase?
  9. Line6Tony

    Helix Rack Registration Issue

    We discovered that there is a serial number mismatch on a group of Helix Rack units that will affect their ability to be registered. If your unit's serial number includes 6603-6607, please register the serial number label that is attached on the unit, not the serial number label attached to the box. If you run into further registration issues, please contact our support team with a support ticket at www.Line6.com/support/tickets. We apologize for any inconvenience you may experience.
  10. Hello, So my problem is : I've bought a POD Studio UX2 the last week, just received it today, and when I try to register it doesn't work and this line appears : "ESN could not be verified. Please confirm the supplied USN. ( Error: 523)". ... I'm really embarrassed and I don't know what to do, because I'm sure this product was new and unopened (the packaging was okay...)... So what can I do? Is anyone here who has solved this problem before? Thanks for helping.
  11. This document covers the registration and installation of Riffworks Standard 2.5. 1) Once you have purchased the RiffWorks standard licence, locate your license under "software license keys" at the following link: http://line6.com/account/purchasehistory/ Click the details link beside the Riffworks license you just purchased. On the next page, under Order Items you will see the license key and Windows Mac and Drummers downloads. 2) Once you have selected the operating system you will be prompted to download the file to your system. Select "Save File" 3) Once the file has downloaded to your system you will need to install the software. Select "I Agree" to proceed with the installation. 4) Riffworks will ask you to select the components to install, then select "Next" 5) RiffWorks will select the installation path, then select "install" 6) Wait for RiffWorks to install 7) Then select "yes" to launch the program 8) You will be prompted to enter your log-in information (this is NOT your Line 6 log-in). If you have not already created a Sonoma Key or RiffWorks account, select "Register". This will open a new page in your web browser. 9) Select "Sign Up Now" 10) Create a user name, then check the availability by clicking the button to the right of the user name box. Once you have a user name that is available, select/verify your password and select "continue" 11) Enter the required information, then select "Continue" 12) Check your email for the registration details and select "Finish & Close" 13) Go back to your RiffWorks Standard activation page, and input your account information 14) Agree to the end user agreement. Now you are now able to use your RiffWorks Standard software!
  12. Line6Tony

    Product Registration F.A.Q.

    Deutsch Francais For registered product owners, Line 6 is pleased to provide phone and email support free of charge. If your product is not registered, you still have access to resources that can assist you 24/7: Knowledge Base Video Tutorials Forum Communities Product Manuals Please CLICK HERE to register your Line 6 products. Q: Why should I register my Line 6 gear? A: Registering your gear allows you to receive free product support and updates, as well as grants you the ability to update certain Line 6 products with model packs. It is also required should you choose to use the benefits of the manufacturer's warranty for repair or replacement of your Line 6 unit. Please be sure you have all your gear registered to the same account. Q: How do I register my Line 6 Gear? A: See the following link to direct you to your product registration page: Register Gear The left side of the screen will display a "Register Gear" link. Click the link and choose your product. Most items will have an automatic completion for the first few characters once you select the product. Continue to enter your unit's serial number. The serial number is on a sticker affixed to the back of your unit, and also on the unit's retail box, and follows this 17 character format: (21)XXXNLNNNNNNNNNN, where X stands for number or letter, N stands for NUMBER, and L stands for LETTER. Please be aware that zeroes and letter Os may look identical. Complete the registration by entering the purchase date. Exceptions GuitarPort/Rifftracker: after selecting GuitarPort from the dropdown menu, enter the eight digits found on the bottom of the unit (on the right of the bar code). If your unit is missing the sticker with the serial number, please connect the unit to Line 6 Monkey and use the ESN number shown on the left side on Monkey. Variax Choose the correct model and color. The serial number field will partially fill with a serial prefix that will look something like "21xxx125". Enter the 8 digits on the back of your headstock after the serial number prefix. Put a 0 at the end of the number. Fill in the date purchased and click "Submit" Q: I have an X2 wireless product that was manufactured prior to the Line 6 acquisition. Can I register this product? A: Because of the serial numbering format used by older X2 wireless products, our systems are unable to register these products to your Line 6 account However, if you create a support thread marked as a question or call our support department, we can add your serial number to a support ticket so it is on record with Line 6. Q: Are there some Line 6 units and/or accessories that cannot be registered? A: Yes. Early Line 6 units such as AX/AXsys, Flextone (I), and POD(I) cannot be registered, as their serial numbers will not fit into the current format. In addition, some accessory units such as the FBV2, EX-1, EPROM Upgrades, and XPS boxes do not have a serial number and cannot be registered. Q: Where is the serial number located? A: The serial number for your Line 6 Product is located in most cases on the bottom or back of your product. The Pocket Pod serial number can be found inside the battery-housing compartment behind the top right battery. The number also appears on the unit's retail box. Q: I'm having trouble registering my unit. How do I get help? A: Make sure you are signed in to your Line 6 account and open a support ticket to send an inquiry to a Line 6 representative. If your unit is missing the sticker with the serial number, please connect the unit to Line 6 Monkey (free download at http://line6.com/software/) and use the ESN number shown on the left side on Monkey. Provide the ESN number when making your inquiry. Q: How do I remove a registration? A: First go to My Account - Registered Gear, then click the Remove link. Häufig gestellte Fragen zur Produktregistrierung: Wir freuen uns registrierten Benutzern eines Line 6 Produktes Unterstützung per Telefon und Email gratis zur Verfügung stellen zu können. Sollte Ihr Produkt nicht registriert sein haben Sie immernoch die Möglichkeit unsere online Ressourcen zu Rate ziehen: Die Wissensdatenbank Videotutorials Das Forum Produkt Handbücher Bitte klicken Sie hier um Ihr Produkt zu registrieren, sofern Sie dies noch nicht getan haben. Weshalb sollte ich mein Line 6 Produkt registrieren? Wenn Sie Ihr Line 6 Produkt registrieren erhalten Sie gratis Hilfestellung und Updates für Ihr Produkt, außerdem können Sie nach der Registrierung für verschiedene Line 6 Produkte zusätzlich Model Packs erwerben. Zudem müssen Sie Ihr Gerät registriert haben um Ihr Garantie für Reparatur oder Ersatz Ihres Produktes zu nutzen. Achtung, bitte registrieren Sie alle Line 6 Produkte auf dem selben Line 6 Benutzerkonto. Wie registriere ich meine Line 6 Produkte? Bitte klicken Sie folgenden Link um auf die Produkt Registrierungsseite zu gelangen: Produktregistrierung Wählen Sie auf dieser Seite nun unten das Gerät, welches Sie registrieren wollen. Die meisten Geräte haben hier eine automatische Vervollständigung der Liste sobald Sie das Produkt ausgewählt haben. Geben Sie nun die Seriennummer Ihres Gerätes ein, diese können Sie auf dem Sticker auf der Rückseite des Gerätes und auf dem Karton des Gerätes finden. Die Seriennummer hat dieses Format: (21)XXXNLNNNNNNNNNN, X steht hier für Zahlen oder Buchstaben, N führ Zahlen und L für Buchstaben. Achtung, Nullen und Os können hier identisch aussehen. Vervollständigen Sie die Registrierung indem Sie das Kaufdatum eingeben. Ausnahmen: GuitarPort/Rifftracker: Nachdem Sie GuitarPort im Menu ausgewählt haben geben Sie die acht Ziffern auf dem Boden des Produktes ein.(rechts neben dem Barcode) Sollte dieser Sticker fehlen, schließen Sie Ihr Gerät an Ihren Computer an und öffnen Sie Line 6 Monkey. Benutzen Sie dann die ESN Nummer die links angezeigt wird. (Line 6 Monkey können Sie hier herunterladen.) Variax: 1) Wählen Sie korrektes Modell und Farbe aus. Das Feld für die Seriennummer wird sich zum Teil mit einem Präfix füllen, ungefähr so: 21xxx125. 2) Geben Sie die acht Ziffern der Rückseite Ihrer Variax hinter diesem Präfix ein. 3) Fügen Sie eine "0" and das Ende hinzu. 4) Geben Sie das Datum des Kaufs ein und klicken Sie auf "Submit". Ich habe ein kabelloses X2 Produkt, welches vor dem Erwerb durch Line 6 hergestellt wurde. Kann ich das Produkt registrieren? Aufgrund des Formates der Seriennummer, welches bei den alten X2 benutzt wurde kann unser System diese Produkte leider nicht registrieren. Sie können aber ein Ticket erstellen oder unseren Kundendienst anrufen dort kann man Ihnen dann die Seriennummer Ihrem Ticket hinzufügen damit es bei Line 6 zu Protokoll liegt. Gibt es Line 6 Geräte und/oder Zubehör, welches nicht registriert werden kann? Ja, frühe Line 6 Produkte, wie das AX/AXsys, Flextone (I) und POD (I) können nicht registriert werden, da deren Seriennummern nicht mit unserem neuen Format übereinstimmen. Zusätzlich kann Zubehör wie das FBV2, das EX-1, EPROM Upgrades und XPS Boxen nicht registriert werden, da diese keine Seriennummern haben. Wo kann ich die Seriennummer meines Gerätes finden? Meist ist die Seriennummer von Line 6 Produkten auf der unteren Seite oder hinten auf dem Gerät. Die Seriennummer des Pocket POD befindet sich im Inneren des Batterie-Gehäuses hinter der oberen, rechten Batterie. Außerdem befindet sie sich auf der Verpackung des Produktes. Ich habe Probleme mit der Registrierung. Wie kann ich Hilfe bekommen? Als erstes sollten Sie ein Benutzerkonto auf unserer Webseite haben und dann ein Ticket eröffnen um so eine Anfrage an unseren Kundendienst zu schicken.Öffnen Sie ein Ticket auf der folgenden Seite: http://de.line6.com/support/tickets/add.html Sollte Ihr Gerät keinen Sticker mit der Seriennummer mehr haben, schließen Sie es an Ihren Computer an und benutzen Sie die ESN Nummer die auf der linken Seite in Line 6 Monkey angezeigt wird, wenn Sie auf das Gerät klicken. (Line 6 Monkey können Sie hier gratis herunterladen.)Sie können dann die ESN Nummer als Seriennummer angeben. Wie kann ich eine Registrierung entfernen? Gehen Sie auf "My Account" -> "Registered Gear" und klicken Sie auf "Remove Link". F.A.Q.: L'enregistrement des produits: Pour les propriétaires des produits enregistrés, Line 6 est heureux d'offrir d'assistance téléphonique et par e-mail gratuitement. Si votre produit n'est pas enregistré, vous avez toujours accès aux ressources, qui peuvent vous aider 24/7: La base de connaissance Les tutoriels vidéo Le forum Les modes d'emploi Veuillez cliquer ici pour enregistrer votre produit à condition que vous ne le pas encore faites. Pourquoi devrais-j'enregistrer mon produit? Si vous enregistrez votre produit, vous recevez d'assistance et mises à jour gratuites. En plus, vous pouvez acheter des Model Packs pour certains produits seulement après l'enregistrement. Si vous voulez utiliser votre garantie pour remplacement ou réparation, vous avez besoin d'avoir enregistré le produit. Attention, veuillez enregistrer tous vos produits Line 6 sur le même compte. Comment est-ce que je peux enregistrer mon produit? Cliquez le lien ci-après pour enregistrer votre produit: Enregistrement des produits Choisissez le produit, lequel vous voulez enregistrer, en bas. La plupart des produits ont un achèvement automatique pour cette liste une fois vous avez choisissez votre produit. Entrez le numéro de série de votre appareil, laquelle vous pouvez trouver sur un autocollant à l'arrière du produit. Le numéro de série a ce format: (21)XXXNLNNNNNNNNNN, X est une lettre ou une nombre, N est une nombre et L une lettre. Attention, les zéros et Os peuvent être identiques. Complétez l'enregistrement en entrant la date du achat. Exceptions: GuitarPort/Rifftracker: Après vous avez choisissez GuitarPort du menu, entrez les huit chiffres au-dessous du produit et à droite du code barre. Si cet autocollant manque, connectez votre appareil à l'ordinateur et ouvrez Monkey. Utilisez le numéro ESN qu'on vous montre à gauche. (Vous pouvez télécharger Line 6 Monkey ici.) Variax: 1) Choisissez le modèle et couleur correcte et l'espace du numéro de série se remplisse partiellement automatique avec un préfixe qui ressemblant à ceci: 21xxx125. 2) Entrez les huit chiffres à l'arrière de la Variax après ce préfixe. 3) Ajoutez une zéro à la fin. 4) Entrez la date de l'achat et cliquez "Submit". J'ai un produit sans fil X2 qui a été produit avant l'acquisition par Line 6. Est-ce que je peux l'enregistrer? Notre système ne sait pas enregistrer ces produits à cause du format du numéro de série. Ce format est différent pour ces X2 de notre format nouveau. Vous pouvez ouvrir un ticket ou appeler notre service clientèle et là on peut attacher ce numéro de série à votre ticket et comme-ca nous savons que vous avez un produit ancien X2. Est-ce qu'il y en a des appareils ou accessoires Line 6 qui ne peuvent pas être enregistrés? Qui, els produits antérieurs de Line 6 comme l'AX/AXsys, le Flextone (I) et le POD (I) ne peuvent pas être enregistrés parce que les numéros de série de ces produits ne correspondent pas à notre nouveau format. Les accessoires comme le FBV2, l'EX-1, les upgrades EPROM mais aussi les Boxes XPS ne peuvent pas être enregistrés parce qu'ils n'ont pas un numéro de série. Où est-ce que je peux trouver le numéro de série de mon appareil? Principalement, les numéros de série sont au dessous ou en arrière du produit. Le numéro de série du Pocket POD est dans le logement de la batterie derrière la batterie en arrière supérieure. Le numéro est aussi sur l'emballage du Pocket POD. J'ai des problèmes d'enregistrement. Comment est-ce que je peux recevoir d'aide? D'abord, enregistrez vous sur noter site web et créez un compte. Ouvrez un ticket pour envoyer une demande à notre service clientèle. Ouvrez le ticket ici: http://fr.line6.com/support/tickets/add.html Si l'autocollant sur votre produit manque, connectez le avec votre ordinateur et démarrez Monkey. Utilisez le numéro ESN à gauche de Monkey si vous cliquez sur l'appareil. (Vous pouvez télécharger Monkey gratuitement ici.) Utilisez ce numéro ESN comme numéro de série. Comment est-ce que je peux enlever un enregistrement? Allez à "My Account" -> "Registered Gear" et cliquez "Remove Link".