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Registered Products

Found 12 results

  1. Hello, So my problem is : I've bought a POD Studio UX2 the last week, just received it today, and when I try to register it doesn't work and this line appears : "ESN could not be verified. Please confirm the supplied USN. ( Error: 523)". ... I'm really embarrassed and I don't know what to do, because I'm sure this product was new and unopened (the packaging was okay...)... So what can I do? Is anyone here who has solved this problem before? Thanks for helping.
  2. I want to register my pod to use custom tone, but I bought it used. Is there any way to still get access?
  3. So, I am trying to register my board on the Line 6 website so I can add new tones to it and use the tone editing software, but I cannot register the serial number because it says there is an error. I tried connecting it to Line 6 Monkey and it says "The POD HD500X you are connecting to is not a valid Line 6 hardware. Please inform Line 6 Customer Support about this message to receive further instructions." I have called Line 6 support and they tried to register my HD500X on their end, but they could not do it either. The representative told me the ESN (serial number) cannot be recognized and I would have to send it in for troubleshooting or take it to a local service shop. I got the info for a local repair shop and gave them a call. I told them the scoop and they said they cannot do anything because they can only repair and fix broken components, not sync a serial number with a unit. The manager at the shop was almost irritated that Line 6 told me to call them and take care of this issue and he was like "call the company you bought it from and ask for a replacement, we only repair or replace broken components, we can't sync serial numbers to units." So I contacted where I bought it from (Zzounds.com) to see what they can do. I have had this board since June 4th, 2017 and have used and created tones solely on the board. I am now wanting to download new tones and take advantage of the tone editing software. Since this problem has occurred I am left in a bind. I contacted Zzounds and let them know the situation and asked if they can send me a replacement and I'll send back this problematic unit back to them. I am still waiting to hear back. I use this board every weekend and cannot afford to be without it for up to 4 weeks, which is how long Line 6 support told me it would take to get it fixed. I have tried everything. I reinstalled drivers and all of the Line 6 apps and restarted my computer multiple times. I even used different USB cables and USB ports to make sure it wasn't a connection issue. I have checked the serial number probably about 20 different times and tried different combinations, I assure you I am not entering it in wrong. Anyone have any ideas? Screenshots of errors are attached.
  4. Any advice on this would be appreciated. I am considering buying a used PODxt Live from a guy on craigslist. He is not the original owner. So, the current owner never bothered trying to activate the device with Line6 and just used it as-is. He does not know if the original owner ever activated it. If I buy this, I need to be able to get the proper software for configuring the pedal. Does anyone know what I can do if the pedal is still activated under the original owner's name? Thank you!
  5. how do i register second hand podhd500 to be able to use the software pls thnx Hi There Bought this Pod few moths ago , got the monkey software but don't let me connect podhd500 cos it aint registered , so tried to register but doesn't seem to like it being second hand ... pls help thnx
  6. Hi, I bought Native Helix online, and lately I bought a new computer. I would like to use Native both in my laptop and new computer. Hoe could I do it? After I install it in my new one, and my protools always show inactive plug-in(show as attached photo). I installed Native 1.10. Hope someone can help me fix it. Best, Kay
  7. Hey folks, Helix is our flagship modeler and as such demands a high level of Customer service and support. Because we believe in this product, its durability and quality we are extending the warrantee for all US customers to 2 years. This includes Helix Floor, Helix Rack/Control and Helix LT. All you need to do to qualify for this second year of service is to register your Helix. See the FAQs below and as always if you have any questions just shout. Updated Helix Warranty (US Only) FAQ: When does this launch? Thursday, July 6th Who qualifies for the extended Helix warranty? This covers Helix Fl, Rck, LT, Cntr in the United States only. Why is this offered to US customers only? Warranties are set by Line 6 distributor partners. Currently Line 6 only distributes in the US. Why did Line 6 decide to offer extended warranty? Helix is our flagship product. We stand by the product and we want to make sure that we meet the high expectations of our customer needs. What is the current Helix warranty? The current warranty is: 1 year based on date of purchase receipt What’s changing about Helix warranty for customers? The warranty period is extending to 2 years for qualifying purchases. Qualifying customers will get a free 2nd year to their Helix Warranty. How do I register for the extended warranty? There are two ways: 1) For customers who purchased their Helix between Sept 29 2015 and Sept 30 2016 you need to register within two years of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. 2) For customers who purchased their product after Oct 1st 2016 – onwards You need to register within one year of the date that you purchased your Helix. If you’ve already registered your Helix and you have a copy of your original purchase receipt you already qualify. Otherwise, register your product on Line6.com/support, and make sure that you have a copy of your original purchase receipt if you require service. I bought my Helix used… what do I do? As is policy for all Line 6 products, if you have a copy of the original receipt, the warranty period will transfer to the new owner. See above paragraphs to extend the original warranty. Is there any difference from the extended warranty that I have from my retailer? The main difference is that customers are dealing directly with Line 6 and Line 6’s network of repair centers. If you have additional questions contact Line 6 Customer Support. 818-575-3600, Opt 2 or create a CS ticket on line6.com/support/tickets
  8. Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase? Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase?
  9. Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase? Good Morning How many devices can I register or install when you buy the model pack? I have five equipment. 02 HD500 02 HD 500x 01 POD PRO I can install in all with a single purchase?
  10. We discovered that there is a serial number mismatch on a group of Helix Rack units that will affect their ability to be registered. If your unit's serial number includes 6603-6607, please register the serial number label that is attached on the unit, not the serial number label attached to the box. If you run into further registration issues, please contact our support team with a support ticket at www.Line6.com/support/tickets. We apologize for any inconvenience you may experience.
  11. This document covers the registration and installation of Riffworks Standard 2.5. 1) Once you have purchased the RiffWorks standard licence, locate your license under "software license keys" at the following link: http://line6.com/account/purchasehistory/ Click the details link beside the Riffworks license you just purchased. On the next page, under Order Items you will see the license key and Windows Mac and Drummers downloads. 2) Once you have selected the operating system you will be prompted to download the file to your system. Select "Save File" 3) Once the file has downloaded to your system you will need to install the software. Select "I Agree" to proceed with the installation. 4) Riffworks will ask you to select the components to install, then select "Next" 5) RiffWorks will select the installation path, then select "install" 6) Wait for RiffWorks to install 7) Then select "yes" to launch the program 8) You will be prompted to enter your log-in information (this is NOT your Line 6 log-in). If you have not already created a Sonoma Key or RiffWorks account, select "Register". This will open a new page in your web browser. 9) Select "Sign Up Now" 10) Create a user name, then check the availability by clicking the button to the right of the user name box. Once you have a user name that is available, select/verify your password and select "continue" 11) Enter the required information, then select "Continue" 12) Check your email for the registration details and select "Finish & Close" 13) Go back to your RiffWorks Standard activation page, and input your account information 14) Agree to the end user agreement. Now you are now able to use your RiffWorks Standard software!
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