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Found 3 results

  1. bthames21

    Cannot register HD500X serial number

    So, I am trying to register my board on the Line 6 website so I can add new tones to it and use the tone editing software, but I cannot register the serial number because it says there is an error. I tried connecting it to Line 6 Monkey and it says "The POD HD500X you are connecting to is not a valid Line 6 hardware. Please inform Line 6 Customer Support about this message to receive further instructions." I have called Line 6 support and they tried to register my HD500X on their end, but they could not do it either. The representative told me the ESN (serial number) cannot be recognized and I would have to send it in for troubleshooting or take it to a local service shop. I got the info for a local repair shop and gave them a call. I told them the scoop and they said they cannot do anything because they can only repair and fix broken components, not sync a serial number with a unit. The manager at the shop was almost irritated that Line 6 told me to call them and take care of this issue and he was like "call the company you bought it from and ask for a replacement, we only repair or replace broken components, we can't sync serial numbers to units." So I contacted where I bought it from (Zzounds.com) to see what they can do. I have had this board since June 4th, 2017 and have used and created tones solely on the board. I am now wanting to download new tones and take advantage of the tone editing software. Since this problem has occurred I am left in a bind. I contacted Zzounds and let them know the situation and asked if they can send me a replacement and I'll send back this problematic unit back to them. I am still waiting to hear back. I use this board every weekend and cannot afford to be without it for up to 4 weeks, which is how long Line 6 support told me it would take to get it fixed. I have tried everything. I reinstalled drivers and all of the Line 6 apps and restarted my computer multiple times. I even used different USB cables and USB ports to make sure it wasn't a connection issue. I have checked the serial number probably about 20 different times and tried different combinations, I assure you I am not entering it in wrong. Anyone have any ideas? Screenshots of errors are attached.
  2. After 8 years really good working my UX2, after Mac Os reinstall to new hard drive, won't get a licence for a pod farm( everything else works well like outputs inputs and drivers). It says to reconnect usb cable(replace 2 of them already) or connect to support. Error code 8000710B. ESN :None Latest drivers, monkey and licence manager. Screenshots on attach. need help
  3. I'm a line 6 user owner of multiple Variax Guitars, POD's, Amps and other equipment and I find that is not fair that I can't update my POD XT Live because of a ESN verification error. This the 2nd POD XT that has the same problem and the solution from Line 6 is to send it to a repair center. Locally there's no service center and with the first XT I did send it and received an estimate of $75 plus $50 shipping which I decline and went ahead and purchased another XT Live which now has the same problem. I search the forum and the internet and is a common problem with the POD XT's and now the HD500. I haven't found a logical reason for Line 6 to verify the authenticity of the unit because there's no way to clone the device. I would love like to have the POD HD-500 to use with my 4 Variax guitars, but I wont risk my money so to have a product that can't be updated. Line 6, eliminate the verification of the ESN and I know you will have more happy customers.
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