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Found 25 results

  1. LINE 6 HELIX/HX SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY? Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX USED. DO I QUALIFY? It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY HELIX/HX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. IF I SELL MY HELIX/HX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? After the factory warranty expires, it can be extended one year at a time up to three times. The program offers: · Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status. · Level 1 ($99.99/year) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. · Level 2 ($149.99/year) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Helix/HX owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. HOW DO I BUY THE HELIX/HX SERVICE PLUS EXTENDED WARRANTY? The Helix/HX Service Plus Extended Warranty can only be purchased through our web store at www.Line6.com. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.
  2. Line6Tony

    Line 6 Product Warranty

    Please be aware: Your warranty is only valid in the region where you purchased your unit. If you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally. You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair. FAQ's Q: Are Line 6 warranties transferable? A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet. Q: Do I get a warranty if I bought a unit from eBay? A: Line 6 honors warranties from authorized retailers only. Some authorized retailers have an eBay presence, so units purchased new from them are covered by our warranty. If you purchase a unit on eBay from a non-authorized retailer or an individual, you do so at your own risk. Q: Do I get a warranty if I bought a unit used? A: The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored. Q: What do I do if I need a repair? A: Please refer to our Product Repair FAQ for detailed instructions. The Warranty DOES NOT Cover: Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence. Damage due to liquid contamination. Damage resulting from any use other than that it was intended for. Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel. Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies. Damage in transit as a result of inadequate packaging or protection. General U.S. Warranty Periods. All other countries, see your distributor for warranty details. 36 month parts and labor warranty StageSource speakers 12 month parts and labor warranty All amplifiers, including speakers HELIX family products AMPLIFi family products Firehawk family products StageScape mixer Sonic Port / Sonic Port VX BackTrack/BackTrack + Mic FBV Controller pedals POD units (except Pocket Pod and Pocket Pod Express) Relay and XD-V Wireless Products Speaker cabinets Stompbox modeler pedals ToneCore Pedals (Module AND Dock purchased together as one unit) TonePort UX8 Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood) 90 Days warranty, including parts and labor when applicable MIDI Mobilizer I/II Mobile Keys 25/49 Mobile In GuitarPort/RiffTracker Pocket POD and Pocket POD Express ToneCore Docks (purchased individually) ToneCore Modules (purchased individually) TonePort/POD Studio GX, UX1, UX2 and KB37 Variax Workbench Interface All Power Amp and Preamp Tubes Any refurbished (B-Stock) Line 6 product Amp covers, custom carry bags and all other Line 6-branded accessories EX-1 Expression Pedal POD Mount DC-1g Power Supply (when purchased separately) DC-3g Power Supply (when purchased separately) PX-2g Power Supply (when purchased separately) 15-day return period All Model Packs and Software licenses (except iLok versions)
  3. Line6Tony

    Helix Service Plus Available Now

    As you know, we have put a great deal of focus on our customer service/support and communication over the last couple of years. We have set very high expectations for ourselves when it comes to turning around Helix issues and repairs and striving for best-in-class service in general. Today, we are announcing two new US-only service products: Helix Service Plus extended Factory service plan (two options). Helix Advance Replacement. This is a product that allows you to buy coverage by the year and if your Helix should require service, you will have a loaner unit sent next business day anywhere in the continental US in advance of your repair. Because we only distribute directly in the US that is the only region we can offer these products. As we just crossed the two-year mark since first customer shipment, there are a wave of US Helix units just coming out of warranty and we will be emailing those customers with this offer (we will continue to automatically email you as your warranty expires). Now you can have up to five years of coverage for your Helix; two years free with registration and up to three additional years purchased after that. We put a lot of thought into just how critical Helix has become to many of our customers and we do not take that lightly. We want you to rest easy knowing that we are here if you need us. Please follow the link to find out more and read the FAQs. Let us know what you think! http://shop.line6.com/service-products/ Line 6 Customer Support
  4. My 10 year old POD XT LIVE died ... I played a gig with it one day and it was dead the next. Here is a video I made when I discovered what was wrong with it.. https://www.youtube.com/watch?v=0SN1Kr1XS6k
  5. Polariss

    Replacement For Pod X3 Lcd Display

    Hi folks! I have a POD X3 which LCD display was shattered while being delivered by a postal service. The POD itslef is still seem to be working properly however it's pretty unusable since I can see nothing on the screen. I have diassembled the POD in attempt to identify the LCD model, however after looking for it for a while on the nets, I couldn't find exact duplicate. (The only marking I've found on the display ic CGM12864. Maybe anyone has an idea where can I find replacement for this display? Thanks! Eugene
  6. botard89

    Spider III 15 W

    Hey everyone, not sure if this is the right place for this but I'm in need of some help desperately and was hoping someone could give me an idea or two. I got a used Spider III 15 W amp today. It was advertised as needing repair or having a problem. When you turn the amp on you hear nada. The only time you hear anything is on the metal channel and it is an extremely faint noise. I have tried both the channel volume and the master volume trying to turn them about half way and ended up maxing them both out with no change at all. The speaker doesn't crackle or give any signs of a busted speaker. I did take a look at the speaker and board and physically nothing looks off. Anyone ever have any problems like this with any amp, including this one? I hope I can get it to working. Thanks. Any additional info I can add later. Wanted to update on what else has gone on. I tried to swap out the speakers thinking maybe the speaker had blown but that is not the case. I have been informed elsewhere that it is likely a circuit board problem so was wondering if anyone could point in the right direction. At this point I'm likely going to go seek someones help at a store or just leave it alone. Sucks to have just got an amp today that I can't even use
  7. efortune

    HD 500 LCD Replacment

    Has anyone replaced the LCD screen, how hard was it to do? Any help would be appreciated. All the repair quotes I have gotten are pretty high. Also is it possible to buy the frame/bezel that goes over the lcd.
  8. LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHEN DOES THIS PROGRAM LAUNCH? October 23, 2017 WHO QUALIFIES FOR THE SERVICE PLUS PROGRAM? U.S. residents who purchased Helix Floor, Helix Rack, Helix LT, or Helix Control in the United States and are currently under warranty. WHY IS THIS PROGRAM OFFERED TO U.S. RESIDENTS ONLY? Warranties are set by Line 6 distributor partners. Currently Line 6 only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX USED. DO I QUALIFY? It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY HELIX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. IF I SELL MY HELIX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer’s Line 6 user name and email address to arrange the transfer. WHAT IS THE CURRENT HELIX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? After the factory warranty expires, it can be extended one year at a time up to three times. The program offers: · Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status. · Level 1 ($99.99/year) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. · Level 2 ($149.99/year) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? The main difference is that Helix owners are dealing directly with Line 6 from start to finish. HOW DO I BUY THE HELIX SERVICE PLUS EXTENDED WARRANTY? The Helix Service Plus Extended Warranty can only be purchased through our web store at http://shop.line6.com/services/helix-service-plus/. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we will contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.
  9. shawncooke1

    Line 6 Helix Backpack Repair?!

    Both of my straps on my Helix backpack have broken at the bottom of the bag. The only things I am carrying in the backpack is the floorboard, the power cable, and 2 instrument cables! Has anyone else had this problem? I would like to think it could hold the weight of the product it was designed for. Please let me know. I took it to a couple local seamsters, but they said they couldn't fix it. Thanks!
  10. HI! I have a problem with my line 6 spider IV 30 watts. When I connected to the electricity It doesn't turn on, but sometimes It only turn on some lights (channel, presents) but if you connected a guitar it doesn't sound anything. I tried to restarted but I doesnt work.
  11. I am hoping someone can help me figure out what capacitor this is exactly (see attached) so I can have a friend take a shot at getting this one out of the unit and putting a new one in. Clearly its a SAMXON 3300uF16v still I can't seem to find anything exact and or I don't trust my own judgement. If anyone knows a good site or vendor to order this from it would be much appreciated. I'm not sure if this can even be fixed. The unit works but the screen flashes arbitrarily to different editing parameters i haven't called up. It goes back and forth to the patch number and these editing parameters. The sound stays the same though? I am clueless. Truly. I do my editing via the software anyway but I don't want the unit to go completely down. Thanks ej
  12. Line6Tony

    Helix Pedal Maintenance Procedure

    If your Helix pedal squeaks or is loose and using the Allen wrench won't help, DON'T spray anything into your Helix. Instead, see this article's instructions and video: http://line6.com/support/page/kb/_/effects-controllers/helix/helix-pedal-maintenance-procedure-r861 Please be aware that this is NOT for the Helix LT.
  13. kwakuemma

    HOW TO OPEN SONIC PORT FOR REPAIR

    Please I have a sonic port. Yesterday i connected a guitar via aux(1/8 plug) in because i didn't have a cable with 1/4 plug. Sonic port fell down from a table on side the side where the cables are connected. I found out that the jack has developed a fault (loose soldering joint, i think). When i connect the aux -in cable, it doesn't work; i have to exert small pressure before signal can travel from the guitar to the sonic port. i think some soldered joints on the jack have broken. I have background in basic soldering and electronics so wanted to fix it myself. I tried to open sonic port to fix the soldering but it would not open. I'm in Ghana and shipping to Line 6 for this small fix would be meaningless. Please help me.
  14. perwis

    Help: My Amplifi 75 just died!

    My Amplify 75 is dead. No lights ,no sound. There is a faint click when I turn it on and a faint boom when I turn it off. That is all. It happened as my son inserted the headphone plug in the back and then it just died... I have opened it up and peeked inside (without detaching any cables). I don't see anything strange (e.g. no burn marks as I can see). I was hoping to find a fuse but did not find any. Does anyone here know if there where the fuse are? (I guess there most be some kind of fuse in it). No warranty left, so I just can't send it in. Does anyone have any clue what could have happened? Is there something I can do to save it or is the only thing to do to find an authorized reapair shop? I wonder if anyone has experienced anyting like this and have any suggestion what it can be. Happy for all the help I can get. Thanks; Per
  15. Hey, The output capacitors/inductor of my pod xt live got burned. I need to know the value of them, they are from the left output and their name is burned too but the ones on the right output should be the same. So, I need the values of this capacitors/inductors: C25 L4 C26. Or do I need to spend good money to let somebody from the service change them for me? Why are the schematic not available on the net? :) Anyone got a clue? ;) Regards Fabio
  16. jamesnlcc1

    Bias DT-25 amp

    Problem: While playing recently, my DT-25 suddenly dropped volume significantly and had a slight burning smell. I figured it was a tube(s) going out, so I bought some new ones and replaced them, but when I went to bias them, they were super low! Instead of the 25 (+/-3), they were around 7-8. I turned the bias, but then the weirdest thing happened - any turn up would start an unstoppable climb to 40-50, then it would suddenly kick down to 14 or less. It would stay that way until I turned the bias up again, and then the same thing every time. I checked the fuse, but it seems intact. Since power was going to the tubes, I figure it can't be that anyway. I may be wrong, but I suspected it may be kicking into Low-Volume mode as a safety feature. Any idea what's going on? How do I fix this?
  17. dinkalicious

    Presets encoder

    Brand new to this forum; hello! I apologize if this has been addressed- I did a search and found nothing. I just bought a Spider IV75 on Craigslist and after getting it home discovered the presets knob is only working intermittently, and is loose in the cabinet. Has anyone here replaced this component, and how big of a headache is it? This isn't the worst thing in the world; I got the MKII shortboard as well for a pretty good deal so I can still deep edit with a pc (preferred anyway), but it would be nice to do it on the fly if needed. Thanks in advance!
  18. The carry handle/strap on my amp has come adrift. The nut holding it in place on one side has worked itself loose and is now inside my amp. The handle is now useless. In order to repair it I need to get inside but don't know the easiest way to do it. Can anyone offer any help/advice please? :)
  19. ninoit666

    What lcd screen POD HD500X uses?

    Hello everyone. I had to travel to another city for a gig, I took my POD HD500X with me and unfortunately it fell to the ground. The corner hit the ground and the screen is broken, it's driving me crazy. Do you know what kind of lcd screen the POD HD500X uses and where can I buy it? (preferably online) Thank you in advance. Ps. Excuse my english.
  20. I'm having an issue with my JTV69 where the signal is clipping when I play it really hard. It's most noticeable on the 3rd and 4th strings. I noticed it when using the VDI cable and it seemed like using the 1/4" it wasn't happening. But I noticed that when the alternate tuning knob is enabled it's happening regardless of how the guitar is connected. I've tried it into multiple sources (HD500, regular amp, Guitar Rig), and I have a JTV59 that doesn't do this. So I've isolated it to a problem with the JTV69. So I dropped it off at the Guitar Center where I bought it, it's about 4 months old so should still be under warranty. I thought to check on Line 6's site today and noticed that Guitar Center isn't listed as a service center in my area. Their tech hasn't looked at it yet so they haven't contacted me one way or the other yet. I just don't want it to sit there for a few weeks to be told that they don't even do service work for JTV's. Anyway, that's a very long way to ask a short question: Does anyone know if Guitar Center can actually work on JTV's or should I have just contacted Line 6 directly?
  21. yes, your eyes are working well: a car/scooter passed over my FBV Shortboard and I'd like to try repairing it. I would basically need a new chassis and, probably, some ICs. but the chassis is worst... Could somebody help/suggest me? thanx
  22. Line6Tony

    International Service and Support

    *Please use Google Translate to read this information in your language. How do I get technical support for my Line 6 gear? When you have a technical support question, and you can't find the answer in your product's manual (found at http://line6.com/support/manuals/), our system gives you these options: Search our Knowledge Base for Line 6-authored information and video tutorials. Review previously answered threads using our keyword search tool. Ask a question within your Line 6 products' community forum. Posting your question tells our community (which is 160,000 strong) that someone is looking for help. Contact our support staff directly at http://line6.com/support/ with a support ticket. For registered product owners, Line 6 is pleased to provide phone and email (ticket) support free of charge. If your product is not registered, you still have access to our other resources that can assist you 24/7.Please CLICK HERE to register your Line 6 products. German Für registrierte Besitzer eines Line 6 Produktes freuen wir uns Ihnen gratis Telefon und Email Unterstützung zur Verfügung stellen zu können.. Sollte Ihr Produkt nicht registriert sein so haben Sie immer noch die Möglichkeit unsere online Resourcen 24/7 zu Rate zu ziehen. Wissens Datenbank Video-Tutorials Forum Gemeinschaft Produkt Mandbuch Bitte CLICKEN SIE HERE um Ihr Produkt zu registrieren. French Pour les propriétaires de produits enregistrés, Line 6 est heureux d'offrir un soutien téléphonique et e-mail gratuitement. Si votre produit n'est pas enregistré, vous avez toujours accès à des ressources qui peuvent vous aider 24/7: Base de connaissances Tutoriels vidéo Forum Communautés Manuels du produitct S'il vous plaît CLIQUEZ ICI pour inscrire vos 6 produits Ligne. What is the warranty on my Line 6 product? It varies by product, so please see our Warranty F.A.Q. for more details. Also, please be aware that your warranty is only good in the region of purchase. So for example, if you buy your unit in Australia, you will have to get it serviced in Australia. Going outside of your region of purchase for repair work will be treated as a non-warranty repair and you will be charged accordingly by the repair center you take it to. How do I get my Line 6 gear serviced outside of the U.S.? Line 6 has established a worldwide chain of independent Service Centers. You can find Service Centers and Distributors that can assist you with your repair. If you cannot find one in your country, you will need to find one outside of your country and contact them to see if you can ship them your malfunctioning unit. Because of our agreements with these distributors and service centers, you cannot send your unit directly to Line 6 U.S. for repair. ***Only units purchased in the U.S. can be repaired in the U.S. I’m having a problem with a repair center, who can I contact? Please contact your area's distributor to resolve repair center issues. How do I get parts and accessories for my Line 6 gear? We sell a number of parts on our Online Store. You may place an order with a valid Visa, American Express or MasterCard. For our return policies, please refer to our returns page. Certain parts not found on the store may be special ordered through an Authorized Service Center or Distributor. Some parts such as circuit boards and PCBA assemblies are not sold to the public. Also, Line 6 does not provide circuit diagrams, blueprints or schematics to consumers. Please keep in mind that parts sales are at the service center's or distributor's discretion. Line 6 does not sell parts directly to the public. Where can I buy Line 6 gear outside of the U.S.? Line 6 has distributors all over the world. You can search by city/region and country for a distributor in your country. If you cannot find a distributor in your country, you can find an Online Retailer that may ship to your country. English is not my first language. How can I get help in my native language? Please click here to create a support ticket. Our multi-lingual EU support team will do their best to address your issue.
  23. Line6Tony

    Line 6 Product Repair FAQ

    Q: My Line 6 device is malfunctioning. Where can I get it fixed? A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to Register your Line 6 gear to your Line 6 account. A dated proof of purchase is required if you are having any warranty work performed. Please be aware that "expedited" and "rush" fees will not be covered under warranty for any reason. ***Please note: Repair time can vary from weeks to months depending on the kind of repair and the availability of replacement parts. United States: You can have your unit repaired by Line 6 via an RMA, or at any one of our Line 6 Authorized Service Centers across the United States. Regional service centers are able to repair products that are both in warranty and out-of-warranty. A selection of local independent service centers is available specifically to repair out-of-warranty products. Prices for parts and repairs are set by the independent service center. Other Countries: Please contact your distributor line6.com/find/distributor/. Q: Your Service Centers used to do both warranty and non-warranty repairs. Why the change? A: These changes are being made to facilitate better quality control in terms of the service you receive and parts availability. Regional Service Centers were chosen by track record, workload capacity and geographic location. Q: Will Regional Service Centers do non-warranty repairs? A: Yes, they can do warranty and non-warranty repairs, just as they did prior to being an RSC. Q: Will Regional Service Centers repair guitars? If not, what options are available? A: If a given Regional Service Center does not repair guitars, the repair will have to go to an RSC that does repair guitars, or it can be repaired at Line 6 via an RMA. United States: You can have your unit repaired at any one of the Line 6 Authorized Service Centers across the United States. International: You may have a distributor or service center in your area that can perform the repair. If you need to translate this text, do so here. Q: How much is it going to cost to get my Line 6 device fixed? A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees. For non-warranty repairs, user must be prepared to pay any shipping costs, labor fees and parts costs associated with your repair. With a validated warranty, Line 6 will pick up the cost of the repair, not including shipping from the user. Q: Where can I purchase parts for my Line 6 device? A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center’s or dealer’s discretion. Line 6 does not sell parts directly to the public. Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6? A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time. Keep in mind that should you choose to modify or repair your unit at any time during your warranty period, the warranty will no longer be valid. Q. I’m not sure if my unit is under warranty, how do I find out? A: Please refer to our Product Warranty FAQ for all warranty information. Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear? A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty. Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number? A: All serial number information is for internal use only and is not made public knowledge.
  24. Line6Tony

    Obtaining a Repair RMA from Line 6

    Do I need a RMA number (Return Material Authorization)? Yes. Line 6 requires that all end users, dealers and service centers have a valid RMA attached to all products shipped to the Line 6 Service Department. We are not responsible for units sent in without an RMA number. More than likely, units will be returned to sender if sent without an RMA. How do I contact the factory? You can call us at 818-575-3600 (option 2 for Customer Service) to request an RMA. We are open 8am - 12pm and 1pm - 4pm PST, Monday - Friday, excluding holidays. You may also contact us with a Support Ticket. You must be signed in and have your unit registered to your Line 6 account before contacting us. What information will I have to provide when contacting Line 6 for an RMA? You will need to have the unit registered to your Line 6 account. Don't have an account? Create one here. You will need to ensure your full name, shipping address, email address and phone number are updated on your Line 6 account. You will need to be ready to provide a detailed explanation of the unit's failure or defect. You will need to be ready to provide Line 6 with a copy of your purchase receipt. What information do I include? After you are issued your RMA number by an authorized Line 6 service representative, we require that you include the RMA number on the outside of the shipping box. We also require that you include all components that came with your unit in the box. Do not leave anything out. What is the shipping address for repairs? LINE 6 SERVICE DEPARTMENT 26580 Agoura Rd. Calabasas, CA 91302 RMA # [FILL IN YOUR RMA number] How do I ship my unit to Line 6? Package the unit in a box with adequate packing material to insulate it from possible freight damage. You can use services such as FedEx, UPS or USPS to send in your gear. We suggest you use a method of shipping that is traceable in transit to ensure you have visibility of your package. Line 6 is NOT RESPONSIBLE for freight damage due to insufficient packaging. End users are 100% responsible for protecting their gear in transit. Who pays for the freight? Non-warranty: The purchaser/user assumes responsibility for freight to and from the factory. Warranty: The purchaser/user assumes responsibility for freight to the factory. Line 6 will cover the return freight. How do I get an estimate on the repair cost? Estimates cannot be given until we have the unit in hand. For non-warranty work, you will need to provide a credit card and contact information for an estimate to be sent to you once we have the unit. Who do I call to check the status of a repair? See the contact information above to reach Customer Service, and always have your RMA number ready. How long will it take to complete the repair? Repair time varies, but we strive to provide a three-week turnaround (not including shipping time). If we determine that your unit needs to be replaced, the turnaround time should be a bit shorter. How will I get my unit back? Line 6 uses UPS ground for U.S. return requests. The shipping time is 5-7 days (not including processing time). What if I don't live in the U.S.? Product warranty is only good in the country/region of purchase. So if you bought your unit in France, the warranty is only valid in France. If you bought your unit in a country other than the U.S. and wish to get the unit repaired in the U.S., you will have to pay for the repair at an authorized Line 6 Service Center. If you are looking to repair your unit in the country of purchase (non U.S.), please refer to our Distributor and/or Service Center Finder for assistance in your area.
  25. Q: Is Biasing covered under warranty? A: Typically not. It should be considered as part of the routine maintenance in keeping your amplifier at its peak performance. However, if re-biasing is required as part of other warranty service, it will be covered under the warranty policy. Q: My tubes are not working (i.e. not lighting up, no output, etc). A: Check the following: Make sure the tube is firmly seated in the tube socket Other tube situations: My tubes make a popping sound accompanied by intermittent light from tubes - the tube is failing and needs to be replaced. The appearance of “white frost” inside the tube – the tube has cracked and it must be replaced. General Guideline for Replacing Tubes· Always replace power amp tubes with matched set(s) every 12-24 months depending on the amount of use, and have the bias checked and/ or adjusted by an Authorized Line 6 Service Center. Preamp tubes (such as the two 12AX7s) only need to be replaced when they are microphonic (ringing sound from tubes when tapped), noisy, or damaged.
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