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  1. As you know, we have put a great deal of focus on our customer service/support and communication over the last couple of years. We have set very high expectations for ourselves when it comes to turning around Helix issues and repairs and striving for best-in-class service in general. Today, we are announcing two new US-only service products: Helix Service Plus extended Factory service plan (two options). Helix Advance Replacement. This is a product that allows you to buy coverage by the year and if your Helix should require service, you will have a loaner unit sent next business day anywhere in the continental US in advance of your repair. Because we only distribute directly in the US that is the only region we can offer these products. As we just crossed the two-year mark since first customer shipment, there are a wave of US Helix units just coming out of warranty and we will be emailing those customers with this offer (we will continue to automatically email you as your warranty expires). Now you can have up to five years of coverage for your Helix; two years free with registration and up to three additional years purchased after that. We put a lot of thought into just how critical Helix has become to many of our customers and we do not take that lightly. We want you to rest easy knowing that we are here if you need us. Please follow the link to find out more and read the FAQs. Let us know what you think! Line 6 Customer Support
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