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Finally opened up my Helix to lubricate the pedal... ...and found that one of the shoulder washers (the cylindrical ones that go around the bolt, with a perpendicular flat section) had actually broken. Where the heck does one get replacements for it? I don't even know what precise size it is as it seems to be metric, so I can't just order it online. And FullCompass does not have them. Help!