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Found 8 results

  1. LINE 6 HELIX/HX SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHO QUALIFIES FOR THE HELIX/HX EXTENDED WARRANTY? Customers who purchased a Helix Floor, Helix Rack, Helix LT processor, Helix Control pedal, HX Effects or HX Stomp in the United States and have a copy of the original purchase receipt qualify for the extended warranty. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX USED. DO I QUALIFY? It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY HELIX/HX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. IF I SELL MY HELIX/HX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? After the factory warranty expires, it can be extended one year at a time up to three times. The program offers: · Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status. · Level 1 ($99.99/year for Helix, $59.99/year for HX products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. · Level 2 ($149.99/year for Helix, $79.99/year for HX products) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Helix/HX owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. HOW DO I BUY THE HELIX/HX SERVICE PLUS EXTENDED WARRANTY? The Helix/HX Service Plus Extended Warranty can only be purchased through our web store at www.Line6.com. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.
  2. Hi, I’m looking at replacing my original cable that connects my fbv express mkii pedal to my Spider V 240 head as Iv recently broken the clip on the rj45 connector and also noticed the plastic cable sleeve beginning to split due to wear and tear, exposing the inner wires. The writing on the cable itself says it’s a Cat5e cable and iv looked at the wiring pins/colours and know it’s a straight type, not a crossover type. My question is can I use a Cat6 cable to replace the cat5e? Iv heard that using the wrong cable can kill the amp and/or pedal. I’m looking at getting a nylon/flat cable for more durability instead of the cheaper hard plastic ones but can only find these types for Cat6 upwards. thanks scott
  3. Hello all! Anyone have any experience with the Area 58 in neck position. I am looking for a hum cancelling option for neck and middle position replacements.. any suggestions? thanks!
  4. jamesnlcc1

    Bias DT-25 amp

    Problem: While playing recently, my DT-25 suddenly dropped volume significantly and had a slight burning smell. I figured it was a tube(s) going out, so I bought some new ones and replaced them, but when I went to bias them, they were super low! Instead of the 25 (+/-3), they were around 7-8. I turned the bias, but then the weirdest thing happened - any turn up would start an unstoppable climb to 40-50, then it would suddenly kick down to 14 or less. It would stay that way until I turned the bias up again, and then the same thing every time. I checked the fuse, but it seems intact. Since power was going to the tubes, I figure it can't be that anyway. I may be wrong, but I suspected it may be kicking into Low-Volume mode as a safety feature. Any idea what's going on? How do I fix this?
  5. So after I finish editing, I want to save. And there are 3 choices I can choose. 1. Save to My Tones ---> This will create NEW TONE with the OLD NAME. Not replacing. 2. Save to My Tone as... ---> This will create NEW TONE with the NEW NAME. Not replacing. 3. Save to Firehawk FX So my point is... Where is the SAVE which acts like SAVE in general software? It should act like I update the old one with my edited one, right? Now I have to "Save to My Tones" and go to "My Tones" to delete the old one every time ? And I have to save quite often because if I accidentally step on the ABCD switch while I'm trying to actually step on the FS1-5 switch, what i'm editing just gone. Is it me who don't know how to save or is it the software that lack the function ? Thanks, Duke.
  6. bribrew1968

    No More Hiss W/ New 12ax7 Tubes.

    DT50 212 --- amp went out on me after about 2 months, a quick gurgle as tubes burned out ... then nothing. Thusly, I looked at the tubes ... the EL's were glowing bright, 12AX7's were out. Went to Guitar Ctr and after being assured they'd work, I got the Groove Tube russian brand. I would avoid chinese brands also. Russian just seems better sounding to me. Easy to replace and took about 1 minute of careful pressure to install. Unplug too ... duh?! LOL. I immediately noticed that the factory 'hiss' was nearly gone (like 90%), and the sound was more colorful. I looked online and noticed the EH stock brand was much cheaper than the GT brand. As well, each topology was more defined. 3 and 4 are now my fav's. Wonder how the sound will be if I replace the EL's with a high quality brand? Bribrew
  7. ninoit666

    What lcd screen POD HD500X uses?

    Hello everyone. I had to travel to another city for a gig, I took my POD HD500X with me and unfortunately it fell to the ground. The corner hit the ground and the screen is broken, it's driving me crazy. Do you know what kind of lcd screen the POD HD500X uses and where can I buy it? (preferably online) Thank you in advance. Ps. Excuse my english.
  8. Q: Is Biasing covered under warranty? A: Typically not. It should be considered as part of the routine maintenance in keeping your amplifier at its peak performance. However, if re-biasing is required as part of other warranty service, it will be covered under the warranty policy. Q: My tubes are not working (i.e. not lighting up, no output, etc). A: Check the following: Make sure the tube is firmly seated in the tube socket Other tube situations: My tubes make a popping sound accompanied by intermittent light from tubes - the tube is failing and needs to be replaced. The appearance of “white frost” inside the tube – the tube has cracked and it must be replaced. General Guideline for Replacing Tubes· Always replace power amp tubes with matched set(s) every 12-24 months depending on the amount of use, and have the bias checked and/ or adjusted by an Authorized Line 6 Service Center. Preamp tubes (such as the two 12AX7s) only need to be replaced when they are microphonic (ringing sound from tubes when tapped), noisy, or damaged.
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