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Line 6 Service Plus Extended Warranty Program
Line6Tony posted a article in General FAQLINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (US ONLY) Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. WHERE CAN I BUY A SERVICE PLUS EXTENDED WARRANTY? Service Plus Extended Warranty policies can only be purchased from the Line 6 Web Shop. WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM? Before the factory warranty expires, it can be extended one year at a time, up to three times. The program offers: Advanced Replacement ($49.99/year) o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status and requires no documentation. However, it only goes into effect after a 15-day waiting period. Level 1 Extended Warranty ($99.99/year for Helix, $59.99/year for HX products, $79.99 for Powercab products) o One additional year of warranty coverage o 100% parts & labor coverage for materials and workmanship failures. o Free UPS Ground shipping to and from Line 6 o Must be purchased while under factory or extended warranty. Level 2 Extended Warranty ($149.99/year for Helix, $79.99/year for HX products) o Includes all Level 1 offerings PLUS: o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. Only goes into effect after a 15-day waiting period. o Expedited repair Turnaround Time (go to the front of the line) o Must be purchased while under factory or extended warranty. WHO QUALIFIES FOR THE SERVICE PLUS EXTENDED WARRANTY? Customers who purchased the following products as new in the United States and have a copy of the original purchase receipt qualify for the extended warranty: Helix Floor Helix Rack/Helix Control pedal Helix LT processor HX Effects HX Stomp HX Stomp XL Powercab 112/112 Plus/212 Plus WHY ARE POWERCAB PRODUCTS EXCLUDED FROM THE ADVANCE REPLACEMENT PROGRAM? Shipping costs on amps would drive the program pricing to the point where neither YGG nor our customers would benefit. WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY? Warranties are set by Line 6 distributor partners, and Line 6 currently only distributes in the U.S. WHAT IS THE CURRENT HELIX/HX WARRANTY? The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. See our warranty page for more details and other product warranties. WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY? At this time, Advance Replacement and free shipping is only offered in the U.S. I BOUGHT MY HELIX/HX/POWERCAB USED. DO I QUALIFY? Only if the original owner gave you a copy of his receipt and the unit is still under a factory or extended warranty. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt. I BOUGHT MY GEAR AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY? No, these products do not qualify for Advance Replacement or Extended Warranty. The only exception is B-stock sold by Sweetwater. IF I SELL MY GEAR, WILL MY EXTENDED WARRANTY TRAVEL WITH IT? Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer. HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER? Line 6 product owners are dealing directly with Line 6 staff and technicians from start to finish. Our only interest is to get you back to making music ASAP. CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE? Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period. WHEN CAN I BUY/RENEW AN EXTENDED WARRANTY POLICY? You can buy or renew anytime until 30 days after the current warranty, be it the factory warranty or an extended warranty, expires. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period. CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION? Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product. WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PUT IN MY CART ADDED TO MY ACCOUNT? Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it. IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY? Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix/HX needs repair. WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN? Yes, just contact Line 6 Customer Service for help with that. HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS? You can reach our Customer Support with any of the methods found on our Contact Us page.