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HELIX Native troubleshooting


The two common usage issues seen with Helix Native are:


  • After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW.
  • Helix Native is crashing when attempting to open on an audio track within a DAW.


What has helped many users in either situation is the following:


  • Disable WiFi
  • Launch your DAW
  • Insert Helix Native on a track. The login page should pop up.
  • Turn on WiFi.
  • When you sign in, Native gets reauthorized. 
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