The two common usage issues seen with Helix Native are:
- After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW.
- Helix Native is crashing when attempting to open on an audio track within a DAW.
What has helped many users in either situation is the following:
- Disable WiFi
- Launch your DAW
- Insert Helix Native on a track. The login page should pop up.
- Turn on WiFi.
- When you sign in, Native gets reauthorized.
Another common issue that may be noticed on some systems, is Helix Native's CPU usage reading higher percentage than what would be expected.
Helix Native is a CPU intensive plug-in, some of our systems show readings between 27-30%, the actual usage meter will vary from system to system.
Increasing the H/W playback buffer size, in your DAWs settings that can reduce CPU to a degree.