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Found 3 results

  1. The two common usage issues seen with Helix Native are: After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW. Helix Native is crashing when attempting to open on an audio track within a DAW. What has helped many users in either situation is the following: Disable WiFi Launch your DAW Insert Helix Native on a track. The login page should pop up. Turn on WiFi. When you sign in, Native gets reauthorized. CPU usage: Another common issue that may be noticed on some systems, is Helix Native's CPU usage reading higher percentage than what would be expected. Helix Native is a CPU intensive plug-in, some of our systems show readings between 27-30%, the actual usage meter will vary from system to system. Increasing the H/W playback buffer size, in your DAWs settings that can reduce CPU to a degree.
  2. We've had some reports of Spider Remote 2.0 failing to launch or crashing on Windows 10 systems. This does not affect all Windows 10 systems. If you encounter this issue, we suggest that you ensure that the latest version of the .net framework from Microsoft is installed on your computer. If it is and you still are having trouble, try reinstalling/repairing your Microsoft Visual C++ redistributable. Some users have found it helpful to install the most current version of C++ Redistributable, as well as both versions of the Visual C++ 2013 version: Visual C++ 2013 Redistributable x86 Visual C++ 2013 Redistributable x64 If that does not help, please contact our support staff at Line6.com/company/contact.
  3. Hello, i've bought a pod HD500X myself this week. Now i have found some interesting sound presets for the HD500. Can i copy them to my HD500X (via the line 6 edit software) without causing errors or even damaging my HD500X? Thanks for your help!
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