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  1. We have tested and found no issues with AMPLIFi, Catalyst, Firehawk, Mobile POD, and Spider Remote applications on iOS 15.4 [iPhone 11] and iOS 15.4 [iPad M1]. Sonic Port works on iOS 15.1 [iPhone 11], but is untested on iOS 15.1 [iPad M1] (although we expect it to work). Sonic Port VX works on iOS 15.1 [iPhone 11] and iOS 15.1 [iPad M1].
  2. I would like to know if there is a remote app that I can use to edit tones on my Spider V 240HC head for windows 10 OS. I used to have an older remote app that worked, however it recently stopped working. I have it for my iphone however it would make more sense to have it on my PC so I can edit tones while I record.
  3. The amplifi remote app gives me this when I search for tones especially if I haven't searched for a bit (30+minues?) and I have to login again. Can this time be increased or automated? It wouldn't be so bad if it remembered the username and password but I have to type it in each time. TIA
  4. We've had some reports of Spider Remote 2.0 failing to launch or crashing on Windows 10 systems. This does not affect all Windows 10 systems. If you encounter this issue, we suggest that you ensure that the latest version of the .net framework from Microsoft is installed on your computer. If it is and you still are having trouble, try reinstalling/repairing your Microsoft Visual C++ redistributable. Some users have found it helpful to install the most current version of C++ Redistributable, as well as both versions of the Visual C++ 2013 version: Visual C++ 2013 Redistributable x86 Visual C++ 2013 Redistributable x64 If that does not help, please contact our support staff at Line6.com/company/contact.
  5. The folder “Line6” can’t be opened because you don’t have permission to see its contents. 1. Mac OSX 2. I got the Spider V Remote to download and install (after adjusting security settings) 3. Install created a file called "Line6" but I don't see the Remote app anywhere 4. When I click on the Line6 folder I get the message "The folder “Line6” can’t be opened because you don’t have permission to see its contents." Any help would be appreciated!
  6. My old iPad (2!) really isn't up to handling modern apps like Amplfi's remote, let alone playing backing tracks from youtube etc. to play along to. I mean, it does ok, but it's so slow to respond and always loses connection with my FX100 etc... I have a Macbook Pro that I wondered about emulating the iOS app on (seeing as Line 6 won't ever be likely to bring out a Mac/Windows editor app for the Amplifi series that's now pushing 4+ years old...) and wondered whether anyone else had ever tried this and how to get it working if so? I know Macs can emulate iOS environments for developing/testing iPhone/iPad apps etc so hoping I might be able to use the Amplifi FX100 Remote app as if it's on an iOS device....??
  7. Table of Contents · General · Device Compatibility · Finding the AMPLIFi Remote App an Android device · Firmware updates · Streaming Music and Tone Searching/Matching · User Interface General Q: Are you really finally releasing AMPLIFi Remote for Android users? A: Yes, it's true! You asked, we delivered. Q: When will it be available? A: We released AMPLIFi Remote 2.0 on October 28th, 2014. You can check our website and follow us on twitter @line6 for the latest announcements. Q: Is AMPLIFi Remote 2.0 a free update? A: Yes. You can download AMPLIFi Remote 2.0 at no charge. Device Compatibility Q: Are there any functional changes to the AMPLIFi Remote App on Android? A: AMPLIFi Remote has no functional differences between iOS and Android. All the same features are available. Q: Which specific Android devices will be supported when AMPLIFi Remote 2.0 is released? A: Generally speaking, although not tested or qualified, nearly any Android phone, tablet or phablet should work, provided it is able to run the required Android OS version. AMPLIFi 150, 75, 30, TT and FX100 is known to be compatible with the following Android devices: · Samsung Galaxy S5 · Samsung Galaxy S4 · Samsung Galaxy S III · Samsung Galaxy Note Pro · Samsung Galaxy Note II · HTC One M8 · HTC One M7 · Motorola Moto X · Google Nexus 7 · Amazon Kindle Fire HDX · ASUS MeMo Pad · Asus Fonepad · ASUS PadFone · LG G2 · LG Optimus · LG F7 · LG Nexus 4 Q: Which Android OS versions are supported? A: AMPLIFi Remote 2.0 requires a device running Android OS version 4.2 or above, and built-in Bluetooth capability. Even if a device is not listed in the supported device list above, we encourage users to try AMPLIFi Remote on their device if it meets the minimum requirements. We will update this list as additional devices are found to have an optimal experience. Q: Why are you not qualifying earlier Android OS versions? A: The Android developer portal indicates that a majority of Android devices are on Android 4.2 or above. Customers with earlier Android OS versions should check with their carrier or device manufacturer to find out if there is an upgrade available for their device to get to Android 4.2 or above. Q: Does AMPLIFi Remote 2.0 support double-byte characters as metadata? A: Tones with double-byte character names and metadata are not currently supported for tone matching. Q: Can I use AMPLIFi Remote 2.0 on Android devices with customized UI on non-English OS, for instance Sony Xperia or Sharp Aquos? A: These devices are not specifically supported at this time, however we do feel that they would work, although will not be fully localized. Q: Is AMPLIFi Remote 2.0 compatible with Windows Phone / Tablets at this time? A: There is currently no plan to support for ARM or x86-based Windows phones/tablets. Q: Will the same app work on all AMPLIFi products? A: Yes, the AMPLIFi Remote App will work with any member of the AMPLIFi Device family. Q: Is AMPLIFi Remote 2.0 also available for iOS? A: Yes. AMPLIFi Remote 2.0 provides minor maintenance with the overall app, but mostly AMPLIFi Remote 2.0 is for Android support. Some customers with iOS devices will upgrade to AMPLIFi Remote 2.0 without any noticeable differences. Q: The AMPLIFi product box only has iOS compatible devices printed on it. Are there different versions of AMPLIFi hardware sold specifically for iOS and Android? A: No, there are not different hardware versions. Whichever AMPLIFi hardware you get will support both AMPLIFi for iOS and for Android. As long as you have the AMPLIFi Remote App 2.0 on a supported device, your AMPLIFi hardware will work. Finding the App on an Android Device Q: What is the name of the app and where can I download it? A: The app is called AMPLIFi Remote on Play Store (also referred to as Google Play Store) and the Amazon Store. Firmware Updates Q: Do I have to update the AMPLIFi device firmware for Android to work? How can I update the firmware without an iOS device? A: Yes. A firmware update (2.0) is required. We will be providing a Windows PC-based firmware Updater called AMPLIFi Utility at www.line6.com/software, which requires a USB connection to your AMPLIFi device. When customers open the AMPLIFi Remote app on their Android device for the first time, there is a slideshow that points the customer to the Line 6 website to update their AMPLIFi hardware. Customers will download a driver and update utility and should follow the instructions to update their specific AMPLIFi hardware. Once started, running the firmware update will take between 2 - 3 minutes. iOS users will be able to update their firmware as is typically done with iOS devices via Bluetooth from the AMPLIFi Remote App. Q: If I have to upgrade the firmware, will it stop working with iOS devices or will I be able to switch between both? A: The update simply adds a new way for AMPLIFi to communicate over Bluetooth, so it will continue to work with iOS devices as well. Q: Is this the first time the USB port is being used to update AMPLIFi firmware? A: Yes Streaming Music and Tone Searching/Matching Q: Which music libraries are supported on Android OS? A: The AMPLIFi Remote App can access music that stored locally on the device, or on external SD card storage, that has been transferred to the device from a computer. Please use the default method provided by your device manufacturer to store music onto your Android device. Q: What about songs I have purchased or downloaded from Google Play Store (aka Play Music)? A: In order to access music purchased from the Google Play Store (aka Play Music), we recommend that you download it to your computer and transfer it to your device. The AMPLIFi Remote App will not match the tones of music streaming from Google Play Store (Play Music). Q: What kind of audio file format does AMPLIFi Remote 2.0 support? A: .mp3, .m4a, .mp4, .acc, .3gp, .flac. Formats that use id3 tags can be used for tone matching. Q: How does the AMPLIFi Remote App match tones? OR From where does AMPLIFi Remote App match tones? A: If your music is properly tagged with Artist, Album, and Song Titles, the Line 6 servers compare and sort publicly shared tones that match that particular song. Q: Can I edit tones on my computer using AMPLIFi Remote 2.0? A: No. At this time you cannot edit tones on a computer using the AMPLIFi Remote App. Q: What connectivity is required to play back music and tone searching and matching? A: A Bluetooth connection is required for streaming and editing. WiFi or Cellular Data is used for cloud-based features such as accessing Tone Searching and Tone Matching. Although, you will be able to access editing and manage your device-stored presets while offline. User Interface Q: Will the AMPLIFi Remote 2.0 GUI look the same on an Android device as on iOS devices? A: AMPLIFi Remote has been developed natively for Android using Java, so there are some very subtle differences. Q: How will the AMPLIFi Remote 2.0 GUI scale onto the different size screens? A: We've designed it to adjust spacing and scaling for lots of various screen sizes and pixel depths.
  8. I just got a firehawk 1500 and have been rifling through all of its options and features and realized the ios and android apps are slightly different. The ios app has much better integration with saving tones directly to the amps bank/patch of your choice. Am i crazy or is this not a capability of the android app? I am lucky enough to have both an apple and an android. Logic says use ios, but the ios app is crashing everytime I try to click into the variax settings. So Question is : are there any plans to either bring the android app up to par with ios? , or to address the crashing when opening the variax settings? Thanks
  9. I installed the Spider V Remote amp plus the Line 6 updated (which did it's job, everything it's supposed to) and when I go to open the Spider V Remote software, it starts to open... and then just shuts down. I really need the software. I sold my other amp just to get the Line 6 Spider back specifically for the software and the presets you can download. Anyone had any ideas?
  10. Hi, why is it not possible to convert the patches from helix to spider or vice versa? They are all Line6 products. It would be good if that were possible with a Line6 converter that only converts Line6 patches with each other. The converter should then be available for download on the Line6 homepage. Thank you.
  11. I've recently bought Spider V20. Everything works fine except switching cabinets in line 6 spider remote PC app. While switching cabinets the sound remains the same. It happens while I'm playing through Amp speaker and also via headphones. My V20 is running the 2.0 version software and remote PC app 1.03. Did anyone have similar problem? Any ideas? Thanks!
  12. Just updated the Remote App on my iPhone 5s with latest iOS and it crashes on launch.
  13. Hi there, I have benn using my Helix LT for a year or two now and one of the feature I use the most is midi remote control from Cubase 10. We play to a clic and follow a Cubase project and all my preset and snapshot changes are triggered from a midi track in cubase assigned to helix through midi over USB. What I would like to do now is to get rid of the FBV shortboard MKII that I use to start, stop and navigate through Cubase markers and use Helix to do that instead. The problem I run into is that whenever I go to a certain marker using Helix as my midi remote, Cubase then sends back a midi program change command to Helix in order to go to the appropriate preset. When this happens, Helix then transmit back a midi command to Cubase telling it where it's at and releasing the footswitch now that I'm in a new preset also sends a midi command back to Cubase... this gives some weird behaviors like midi feedback and dual commands (press once but feels like I pressed twice) and most of the time all will fail. Is there a way to seperate the midi channel from the DAW remote from the midi channel from the preset/snapshot control? Thank you!
  14. Hey guys, I bought the Spider V30. Now I have the following problem with setting, programming. In the remote program, I find the amplifier etc. with for example the abbreviation Small Tweed, if I now have the programming only on the Spider V I have other names in the display. Since I do not always carry the spider to the PC or can connect and even with my phone is not on the Internet, I wanted to ask if there is a side of Line 6, where the whole names, etc. with the appropriate amps, effects, etc are listed? On the sound templates, the names are synonymous other than on the amp display, or I did not do that correctly or understood? I start to despair and ask for help. Thank you in advance. If possible, please answer in German
  15. I'd really like to delete most of the presets to simplify selection and then build my custom tones form the ground up. I have remot app on ios and on windows pc. Cant find any delete option so far. Best I've come up with is overwriting existing settings and renaming them, but this isnt really practical as its incredibly time consuming, theres got to be a better way. Any tips?
  16. We have seen a variety of behaviors where the app is indicating a good connection to the hardware, but it is not actually communicating with the hardware. Music will still stream from the device, but the app will not connect to the hardware. This can happen following a firmware update over Bluetooth or during any app connection. In order to avoid or resolve this, we suggest the following: Android For AMPLIFi 75/150/TT, first try a factory reset on the AMPLIFi on to clear out any of it's stored Bluetooth settings. To perform a factory reset, press and hold the master volume knob and the 'tone' button as you power on the unit. turn the amp off and press and hold both the 'Tone' and Master Volume down as you power on the amp. Keep holding them both down until you see the LED's around the Master Volume light up. For AMPLIFi FX100, turn the pedal off and press and hold both the 'Tap' and Master Volume down as you power on the pedal. Keep holding them both down until you see the display light up with '01'. Next, on your mobile device, make sure that the AMPLIFi Remote app is fully closed and not running in the background. Within your mobile device Bluetooth settings you will need to delete any entries for AMPLIFi if possible. Press and hold the Bluetooth button on the AMPLIFi for 2 seconds until it begins to flash. It should then shortly appear within your mobile device Bluetooth settings, tap on it to re-pair. Try again to launch AMPLIFi Remote app, tap the menu button located in the upper left of the app and look to see if it shows that your AMPLIFi is 'connected' or not. iOS For AMPLIFi 75/150/TT, first try a factory reset on the AMPLIFi on to clear out any of its stored Bluetooth settings. To perform a factory reset, press and hold the master volume knob and the 'tone' button as you power on the unit. Turn the amp off and press and hold both the 'Tone' and Master Volume down as you power on the amp. Keep holding them both down until you see the LEDs around the Master Volume light up. For AMPLIFi FX100, turn the pedal off and press and hold both the 'Tap' and Master Volume down as you power on the pedal. Keep holding them both down until you see the display light up with '01'. Next, on your iOS device, make sure that the AMPLIFi Remote app is fully closed by double tapping on the home button and swiping up across the AMPLIFi Remote app. Than within your iOS device Bluetooth settings you will need to 'forget' any entries for AMPLIFi, by tapping the 'i' to the right of any AMPLIFi entry and than tapping 'Forget this device'. Than press and hold the Bluetooth button on the AMPLIFi for 2 seconds until it begins to flash. It should than shortly appear within your iOS device Bluetooth settings, tap on it to re-pair. Than try again to launch AMPLIFi Remote app, tap the menu button located in the upper left of the app and look to see if it shows that your AMPLIFi is 'connected' or not. If your AMPLIFi is detected by the AMPLIFi Remote app, the next thing to do is to apply the available firmware update using the instructions found at the link below: http://line6.com/sup...ifirmwareupdate
  17. Just picked up an Amplifi FX100 and trying to run the remote app (the whole reason I bought it) on my iPad 2, which is running the maximum iOS of 9.3.5, but the installer tells me it needs iOS 10?? It's just a simple interface, right? So how come it won't run on a slightly older OS from like only 2 years ago?? Am I missing something? I'll be kind of peeved if I've bought this Amplifi FX100 to use with my iPad only to find it can't run the remote software....?? Would an older version of the software work??
  18. I've looked for this answer and couldn't find it, so forgive me if I missed it. I've just downloaded the Remote software for Windows 10. But before I install it, I was wondering if there was a minimum amount of RAM required for its use, similar to other modeling software. Does anyone know? Also, I downloaded the driver (I saw the link on another post)--is that required also, or does it automatically come with the Remote software or upload when I connect to my amp? (I have a Spider V 120) It would be nice if there were clearer instructions on how to use this. I previously used the Line 6 AX2 212 (so Line 6 and I go way back), which was considerably less complicated, and there were much better instructions. I've already thought about returning my amp several times because of the lack of clear instructions and tutorials. I'm still not totally sold. I have until the end of January to make up my mind. I feel like Line 6 is driving away potential customers, particularly the analog "traditionalists". Cheers x
  19. You may have noticed a feature in the Settings Menus on the Firehawk/Amplifi Remote app called Advanced Routing. This feature helps manage having multiple Firehawk/Amplifi devices when connected, so you could Airplay music to another Bluetooth device while still controlling tones on a particular device. It would allow you to airplay the music stream to something other than the Firehawk/Amplifi, while still controlling tones on the unit. If you pair two Firehawk/Amplifi to a single mobile device, you should see some additional options as well.
  20. hi I bought device on internet a week ago and I got today. and when I trying to update on computer, but it's not working constantly with some reason( I don't know what is problem... (I did follow their saying 100%) -One interesting things, to make updating mode, I turned on, pressing A and C, BUT It should be appeared 'updating...' but it shows FX S&Q. what the heck is it? so I tried to update on tablet which is android, but it says, "Firehawk Remote has lost its data connection to the device". and It's not working. besides I tried with iphone, I can't even open firehawk remote.,, I did any answer from line6 page which is forgetting device(bluetooth), reinstall the app, anything. Plus-+ my version is 1.01. (I think it's the lowest version.) please help me. thanks
  21. You may have noticed a feature in the Settings Menus on the Firehawk/Amplifi Remote app called Advanced Routing. This feature helps manage having multiple Firehawk/Amplifi devices when connected, so you could Airplay music to another Bluetooth device while still controlling tones on a particular device. It would allow you to airplay the music stream to something other than the Firehawk/Amplifi, while still controlling tones on the unit. If you pair two Firehawk/Amplifi to a single mobile device, you should see some additional options as well.
  22. Looking for some help. Like a lot of other people I cant update but I have ordered the old style USB cable so will test that out tomorrow. Second issue is with the remote APP. I cant download the backing tracks, nothing happens when I click download - no big deal. Just to add to the above, the app connects and plays music but does not load tones or adjust levels etc. It says connected but it seems they are not talking to each other. Stuck with 4 tones just now, not how it was sold! The other thing, once the device connects, momentarily I see the "levels" and "tuner" on the task bar at the bottom but it quickly changes to "Connected" and will not allow me to use these features it seems. Is it the case that these features only work with the new firmware and as such I need to fix issue one first? Or can anyone offer any help or pointers? I would like to think regardless of firmware that this product should work out of the box and allow me to use the features pictured all over the box! using iOS 10 latest update on iPhone 6S. Attached screenshots to try better explain. Apologies if this issue has already been answered. ***UPDATE*** all issues fixed by software update, with the exception of the Jam Traxks. Still can't download through the app. Click and nothing happens. Screen attached
  23. So, anyone who has been following the development of Windows 10 (which is mere weeks away from release) would know that Microsoft has developed special tools for an effortless way for developers to "port" Android/iOS apps to Windows 10 devices. I know there were no plans earlier to release Amplifi Remote for Windows, either for mobile or desktop. But now, with Windows 10 making it so easy to just use the existing code (from the above link - "Candy Crush Saga as it exists today on Windows Phone has been converted from iOS code using Microsoft’s tools without many modifications."), should the Windows Phone and PC users among us have some hope for a release? Hey, you guys did it for Apple Watch. :) Unless I've understood wrong, since apps are almost "universal" in Win10, a mobile app AND a PC software can be made by basically re-using your existing code. I'm just trying to repeatedly point out that this will take little effort, and will have HUGE advantages, both for your users and your company. ;)
  24. Hello everyone. I have a problem with firehawk Fx. When I connect to the Remote app, it is in the mix for a few minutes and then says "Firehawk Remote app has lost its data conection to thr device". Tried to use another phone - did not help. What I need to do?
  25. OK, LIne6, I get it. You are extraordinarily enamored with your red/black color scheme for the Amplifi product line. For sure, that is good marketing and instantly identifies the product. Nice touch. Understood. However, are you really foresworn to push those colors all the way through the entire Amplifi Remote app, completely oblivious to the problem of user ergonomics? Even when text is involved? You have got to be kidding. Form trumps function to the max here. No design class I ever have attended has suggested that black type on a dark red background in 3 point size is great ergonomics. You literally cannot read anything, for goodness sake! Even when the screen is saved and enlarged, you still cannot read the text! The problem is acute at the top of the screen with the tabs within a mode, and the bottom of the screen with the app modes themselves. Look. I love your Amplifi product. I actually love the remote app in general. But I am begging Line6 on my knees for a better Amplifi Remote screen color layout on the iPhone. No black text on dark red background in 3 point type! If we just have to have the dark red background, please change the text color to white or yellow or something that is actually readable! And can you please enlarge that point size just a bit in most fields throughout the app? I love your app, but using the app for more than a few minutes is driving me crazy and blind on the iPhone. The user interface can be better. Don't let form trump function in such a non-sensical way for visual ergonomics.
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