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  1. When attempting to update the RELAY G10 or TBP516G transmitter using Windows, some users have reported that the device either does not establish a connection via USB, or loses the connection during the update. It is worth noting that Windows supplies the driver for these Relay devices. There are two scenarios where the Relay device is not recognized by the updater app after connecting via USB: the updater is launched before the Relay device drivers have finished installing. This may occur more often on slower computers, computers that already have several open windows or processes, or with machines that have a slower internet connection. the "Driver not successfully installed" message appears. In this case, click "Change settings" then choose "Yes, do this automatically (recommended)" in the Device Installation Settings dialogue box, then select "Save Changes". In the event the "Driver not installed" message box is not present, you can navigate to Device Installation Settings using the following steps: Click Start, type "devices and printers" in the search box, and then click Devices and Printers. Under Devices, right-click the icon for the computer, and then click Device installation settings. Choose "Yes, do this automatically (recommended)" and select "Save Changes" button. After changing this setting, remove the USB cable, then insert it again so that Windows can detect the Relay device and install the driver for it. It is possible to see the Relay device update fail shortly after it starts. This can occur if one of the Relay device drivers has not finished installing before you initiate an update. In this case, the updater will typically display that the firmware version is unknown. The workaround here is to wait until the driver completes installation, or disconnect the USB cable, reconnect it, then start the update again. Lastly, it is worth noting that some USB cables are charge-only, so a change in cables may help. Also, trying all ports and even a different computer may resolve the issue, based on various USB port configurations.
  2. Hey! So I've been dealing with this issue for seriously a year or two, but it's gotten insane the past couple months where it's every single time I start up my computer. Needed to finally make a topic since it's never been described exactly like this for me. Here is a video link to see what's happening: (If there's a more preferred way to share this just let me know please) Dropbox Link for UX2 Hiss Video I will need to unplug and replug my interface in for an unknown amount of times before the issue resolves itself. Sometimes it breaks the driver and I reinstall the UX2 drivers to get rid of the blinking red lights and it works again for the time I have my computer booted up. The noises vary but are similar. Some high pitched, some with a rhythmic pulse like it could be the power source, I have a battery backup surge protector everything runs through. Others sound like a High-Pass is on it, and some are bassy. Never know what you're going to turn the monitors on for and hear. I've tried switching the ports I've plugged into, taking every other plug of my UX2 out and replugged them in with varying orders, turning knobs while having it plugged in and out, etc. I have Mackey MR5s if that gives any help somehow. And I have attached an HTML and TXT file for my CPU info from CPU-Z KYLE-NZXT-DESKT.html KYLE-NZXT-DESKT.txt
  3. We've had some reports of Spider Remote 2.0 failing to launch or crashing on Windows 10 systems. This does not affect all Windows 10 systems. If you encounter this issue, we suggest that you ensure that the latest version of the .net framework from Microsoft is installed on your computer. If it is and you still are having trouble, try reinstalling/repairing your Microsoft Visual C++ redistributable. Some users have found it helpful to install the most current version of C++ Redistributable, as well as both versions of the Visual C++ 2013 version: Visual C++ 2013 Redistributable x86 Visual C++ 2013 Redistributable x64 If that does not help, please contact our support staff at Line6.com/company/contact.
  4. Hello Line6 Team, I am currently writing an open source software (LGPLv2) to use the podhd 500x under Linux in a similar manner as "POD HD 500X edit". Would it be possible to have the protocol data sheet to complete my implementation? I am currently supporting basic features, i.e. reading and writing pedals settings, but I am lacking some understanding of the whole protocol. Thanks in advance, Aurryon The code https://github.com/StarAurryon/lpedit Note: Protocol reverse engineering is perfectly legal if we listen to the usb port, which is what I am doing. As a EU citizen I would also be allowed to reverse the assembly in the name of interoperability: which I am not doing now as it is harder
  5. Some users have reported a Windows error message that appears when attempting to launch the POD Go Edit software. This is not an error with the POD Go software itself, but rather a Windows error. Here is a video outlining the process for resolving the error: Here are the links for the Visual C++ libraries mentioned in the video: Microsoft Visual C++ Redistributable x86 or x64 edition: 32 bit: http://www.microsoft.com/download/en/details.aspx?id=5555 64 bit: http://www.microsoft.com/download/en/details.aspx?id=14632
  6. I just got an HX Stomp, and I want to take advantage of using the Helix Native live through using my Stomp as an audio interface. Has anybody tried the minimum specs the Helix Native can run? Has anyone tried using those small PC sticks, NUC PCs for DAW, vst, and live use especially Helix Native? How was the experience? Or should I just stick with a laptop, say a 2012 Macbook Pro which can be bought refurbished for $200?
  7. I would like to know if there is a remote app that I can use to edit tones on my Spider V 240HC head for windows 10 OS. I used to have an older remote app that worked, however it recently stopped working. I have it for my iphone however it would make more sense to have it on my PC so I can edit tones while I record.
  8. Hello, bought a brand new HX Stomp. It won't connect to my pc (Windows 7 x64). Problems found: - USB Audio Device has a driver problem. - HX Stomp doesn't have a driver. Are the driver available for download somewhere? None of the software provided, in the Downloads section of Line6's webpage, are able to "see" my HX Stomp.
  9. I downloaded the software to my surface but it won't launch. I troubleshooted everything on my surface, all settings are correct, but still won't open the app. It says side by side configuation is incorrect. Curious thing is when I first installed the program, it worked.
  10. Here is how to update the Firehawk 1500 step by step: Note: The versions of the drivers and software may have older versions. Make sure to always select the latest versions. For Windows 7, 8, or 10 systems, please start with step 1. For OSX 10.8 and up, skip to step 8. 1. In order for your computer to see the Firehawk 1500 you will need to install the driver for the device to your computer. Open a web browser and navigate to www.Line6.com/software and select Product: Firehawk Software: Drivers from the drop down menus at the top of the page. 2. Pick the top selection from the next page by selecting "Get Download". 3. Accept the terms. 4. If in Windows, choose the run option and run the installer or navigate to the downloads window and run the installer. Pressing Control + J will bring up the downloads menu in most windows browsers, alt + command + L for Safari on Mac. 5.Disconnect your Firehawk from the computer if it's connected via USB and run the installer. 6. In the installer make sure the drivers from the Firehawk have a green check. Click next until the installer completes. 7. Reconnect Hardware when prompted and let Windows assign the driver. Now your computer will be able to communicate properly with the Firehawk. 8. Now, let's download the updater utility. Open your web browser, navigate back to www.Line6.com/software and select Line 6 Updater under the software drop down menu. 9. Select get download under the top selection, the latest choice will always be at the top. 10. Accept the agreement. 11. If in Windows, choose the run option and run the installer or navigate to the downloads window and run the installer. Pressing Control + J will bring up the downloads menu in most Windows browsers, alt + command + L for Safari on Mac. Or the installer will be in your downloads folder. 12. Run the installer for Line 6 updater. 13. In the installer make sure Updater has a green check, click next until the installer completes. 14. Run Line 6 updater from the start menu on WIn 7, Applications Folder on a Mac, or C:/Program Files (86)/Line 6 on Windows 8. 15. Accept the agreement. 16. Login to Updater with your username and password from the Line 6 website. 17. Select the Firehawk. 18. Select the latest version of flash memory. This is always the top selection. 19. NOTE: This part of the updater explains how to reset the Firehawk if it should fail. You can refer to the image here for instructions if that should ever happen. Click Next to Proceed. 20. Wait for the progress bar to complete. 21. Updater will let you know when the update is complete.
  11. POD Farm 1.0 System Requirements Windows® Pentium 4 -1.2GHz or better (2.5 GHz or better, or multi-core CPU recommended) Windows® XP (with SP2 or SP3), Windows® XP X64, Windows® Vista® (including SP1), Windows® Vista X64 512 MB RAM minimum (1 GB or more recommended) 1 GB free hard disk space minimum (10 GB or more recommended for recording) Drive speed 5400 rpm minimum (7200 rpm or faster recommended) 1024 x 768 minimum screen display resolution CD-ROM drive One free USB 2.0 compatible port on computer (USB hubs are not supported for Line 6 devices) Internet connection for online features Compatible Line 6 USB hardware (device must be connected to computer & authorized to use POD Farm): POD Farm Plug-In - POD Studio, TonePort, GuitarPort, POD X3, or PODxt hardware POD Farm Standalone Operation - POD Studio, TonePort & GuitarPort hardware Mac® Intel or Power PC based G4 1.5 GHz or better (G4 1.67 or better, or multi-core CPU recommended) OS X 10.4 or later 512 MB RAM minimum (1 GB or more recommended) 1GB free hard disk space minimum (10GB or more recommended for recording) Drive speed 5400 rpm minimum (7200 rpm or faster recommended) 1024 x 768 minimum screen display resolution CD-ROM drive One free USB 2.0 compatible port on computer (USB hubs are not supported for Line 6 devices) Internet connection for online features Compatible Line 6 USB hardware (device must be connected to computer & authorized to use POD Farm): POD Farm Plug-In - POD Studio, TonePort, GuitarPort, POD X3, or PODxt hardware POD Farm Standalone Operation - POD Studio, TonePort & GuitarPort hardware
  12. Every time I plug in my Helix, i get BSOD. I followed every trouble shooting step I've seen here and when I called, support had no alternatives to give other than the conclusion that the motherboard was not able to support the device. I called ASUS and they gave me a handful of additional troubleshooting steps that were unsuccessful and it ended, after being escalated 3x, with a "Sorry, that device just isn't compatible." I can plug in all my other midi devices. We tried changing legacy USB settings in Bios. Fiddled with the drivers 900 times (uninstalling, installing one at a time etc.) mobo: ROG Strix Z370E Gaming Midi: Line 6 Helix I'm very frustrated as this issue has been going on for ~20 days and I was hoping to use my Helix as my primary source of tones while getting used to my new DAW to force myself to use it more and become more comfortable. For context, I switched to PC after being a 10ish year mac guy because editing in 4k and multitracking was becoming a nightmare on my imac pro and I have a background in IT using windows devices. Many thanks, J
  13. Having this really bad experience recording with the pod hd 500.My focusrite broke and sent it to the shop to get it fixed.Meanwhile for a basic riff part I used the pod and duhh the recording stucks in the middle for 2-3 seconds and continues again.Happened everytime I gave it a shot.Researched thoroughly about latency of this device or buffering and couldnt find a single info. If anyone can help me with this lemme know. \m/
  14. I was getting sick of having to use my iPad with the Amplifi when it's sat right next to my PC, so I set about getting the Android Amplifi Remote app working in Windows 10 using a cheap Bluetooth dongle, VirtualBox 5 and the Android 4.4 x86 distro. All working well so far. The bluetooth pairing drops out occasionally, but it does that on the ipad too!
  15. Deutsch Français To Save a Preset to your Computer: - Double-click on a Preset within the application’s main Presets Panel or Set Lists View to load it and then select ‘Save As’ from the File menu. This launches the familiar Mac® or Windows® file ‘Save As’ window, where you can edit the file name and choose a destination folder. By default, all .h5e files are saved to: - Mac® - /Documents/Line 6/Tones/POD HD500 Edit folder - Windows® - \My Documents\Line 6\Tones\POD HD500 Edit folder It is also possible to drag any Preset directly from the main Presets Panel or Set Lists View and drop it onto your Desktop, or into any folder on your computer to copy it there. Or, select multiple Presets to drag and Save copies of each in one drop! To Save a Bundle to your Computer: - Go to the File menu and select ‘Save Bundle As’ to launch a ‘Save As’ dialog, where you can enter a name and choose any folder to save the Bundle file. By default, all .h5b files are saved to: - Mac® - /Documents/Line 6/Tones/POD HD500 Edit/Bundles folder - Windows® - \My Documents\Line 6\Tones\POD HD500 Edit\Bundles folder Note that the Save Bundle feature always includes all Set Lists & Presets, regardless of any Preset(s) that might be selected within the Set Lists or Presets Panel. To Save a Set List to your Computer: - Go to the File menu and select ‘Save Set List As’ to launch a ‘Save As’ dialog, where you can enter a name and choose any folder to save the file. By default, all .h5s files are saved to: - Mac® - /Documents/Line 6/Tones/POD HD500 Edit/Setlists folder - Windows® - \My Documents\Line 6\Tones\POD HD500 Edit\Setlists folder Note that the Save Set List feature always includes all the Set List’s 64 Presets, regardless of any Preset(s) that might be selected within the Presets or Set List Panel. To Open a Preset, Bundle or Set List File from your Computer Opening any of these files loads the file Preset(s) into the editor application. Note that these are loaded in the application as ‘edited’ and the Preset title and settings on your connected POD HD500 are not overwritten until you choose to ‘send’ them to your device, as described below. To open a Preset - Select ‘Open’ from the application’s File menu and browse to the location where your Preset (.h5e) files are stored (the default Preset folder locations are shown above). Selecting a Preset file loads its saved settings, replacing the currently loaded Preset and its Channel location within the application. To open a Bundle - Select ‘Open Bundle’ from the application’s File menu and browse to the location where your Bundle (.h5b) files are stored (the default Bundle folder locations are shown above). Selecting a Bundle file loads its full set of all 8 Set Lists and their Presets, replacing all the currently loaded Presets within the application. To open a Set List - Select ‘Open Set List’ from the application’s File menu and browse to the location where your Set List (.h5s) files are stored (the default Set List folder locations are shown above). Selecting a Set List file loads its full set 64 Presets, replacing all the currently loaded Presets within the currently loaded Set List within the application. Alternatively, you can drag a Preset, Bundle or Set List file from any folder on your computer and drop it directly in the POD HD500 Edit window to load the file’s settings. (Dragging and dropping a Preset or Set List replaces the currently loaded Preset or Set List in the application.) Use the Save Panel options to ‘Send’ the desired Selected Presets/Set List/All to your connected POD HD500 device’s internal memory. This action permanently overwrites the respective Presets within your device’s internal memory. Um ein Preset auf Ihren Computer abzuspeichern... ...doppelklicken Sie ein Preset im Presets Panel oder Set Lists View Hauptfenster des Programmes um das Preset zu laden und klicken Sie dann aus Save As (speichern als) im File (Datei) Menu. Dann sollte sich ein Fenster zum Abspeichern der Datei öffnen. Hier können Sie dann Dateiname und Speicherort auswählen. Standerdmäßig werden .h5e Deteien hier abgespeichert: Mac: /Documents/Line 6/Tones/POD HD500 Edit Windows: \Dokumente\Line 6\Tones\POD HD500 Edit Sie können außerdem Presets einfach aus den Presets Panel oder Set Lists View Fenstern auf Ihren Desktop oder in einen anderen Ordner ziehen um dieses dorthin zu kopieren. Zudem können Sie mehrere Presets gleichzeitig markieren und alle zusammen in einen Ordner ziehen. Um ein Bundle auf Ihren Computer abzuspeichern... ...klicken Sie im File (Datei) Menu auf Save Bundle As und wählen Sie dann Dateiname sowie Speicherort des Bundles aus. Bundledateien .h5b werden standardmäßig hier abgespeichert: Mac: /Documents/Line 6/Tones/POD HD500 Edit/Bundles Windows: \Dokumente\Line 6\Tones\POD HD500 Edit\Bundles Per Save Bundle werden alle Set Lists und Presets abgespeichert egal welche Sie in den Fenstern Set Lists oder Preset Panel ausgewählt haben. Um eine Set List auf Ihren Computer abzuspeichern... ...klicken Sie im File (Datei) Menu auf Save Set List As, wählen Sie dann Dateiname und Speicherort aus. Standerdmäßig werden Set List Dateien .h5s in diesem Ordner abgespeichert: Mac: /Documents/Line 6/Tones/POD HD500 Edit/Setlists Windows: \Dokumente\Line 6\Tones\POD HD500 Edit\Setlists Per Save Set List warden alle 64 Presets der Set List abgespeichert, egal welche Presets in den beiden Fenstern ausgewählt sind. Um ein Preset, Bundle oder eine Set List auf dem Computer zu öffnen: Presets, die ine die Software geladen werden, werden als Edited angzeigt, was bedeutet, dass Preset und Eisntellungen auf dem verbundenen POD HD500 noch nicht überschrieben sind. Dies geschieht erst wenn Sie auf Send drücken, um das Preset an den HD500 zu schicken. Um ein Preset zu öffnen drücken Sie auf Open im File Menu des Programmes und suchen dann nach der Datei (.h5e). Der standard Speicherort dieser Dateien ist oben angegeben. Das Laden eines Presets ersetzt das derzeit geladene Preset im Editor und ersetzt dieses, sowie übernimmt dessen Platz im Kanal. Um ein Bundle zu öffnen drücken Sie auf Open Bundle im Datei Menu. Suchen Sie dann nach der Datei (.h5b). Der standard Speicherort dieser Dateien ist oben angegeben. Die Auswahl eines Bundles lädt das komplette Set von 8 Set Lists und deren Presets. Alles geladenen Set Lists werden ersetzt. Um eine Set List zu öffnen drücken Sie auf Open Set List im File Menu und suchen dann nach der Datei (.h5s). Der standard Speicherort dieser Dateien ist oben angegeben. Die Auswahl einer Set List Datei lädt alle 64 Presets und diese ersetzen alle Presets im derzeit geladenen Set List. Alternativ können Sie all diese Dateien einfach in das Hauptfenster ziehen um diese zu laden. Benutzen Sie dann einfach die Send Funktion im Save Panel um die gewünschten Presets, Set Lists auf dem POD HD500 abzuspeichern. Dies überschreibt alle entsprechenden Presets, die auf dem POD HD500 abgespeichert sind. L’enregistrement d’un preset sur votre ordinateur: Double-cliquez un Preset dans la fenêtre Presets ou Set List View de l’application pour charger un ficher et cliquez Save As dans le menu File. Cette action ouvre la fenêtre « enregistrer sous » normale, ici vous pouvez choisir un nom pour le fichier et le dossier de destination. Par défaut, tous les fichiers .h5e sont enregistrés sous : Mac : /Documents/Line 6/Tones/POD HD500 Edit Windows : \Mes Documents\Line 6\Tones\POD HD500 Edit Vous pouvez aussi glisser-déposer un Preset des fenêtres Preset ou Set List View sur votre bureau ou un autre dossier sur l’ordinateur. Vous pouvez aussi choisir plusieurs presets et glisser-déposer tous ceux en même temps. Pour enregistrer un paquet de presets (bundle) : Cliquez File et sélectez « Save Bundle As » pour lancer une fenêtre d’enregistrer sous. Les fichiers paquets .h5b sont enregistrés sous : Mac: /Documents/Line 6/Tones/POD HD500 Edit/Bundles Windows: \Mes Documents\Line 6\Tones\POD HD500 Edit\Bundles Si vous enregistrés les paquets, un paquet inclus tous les Set List et Presets indépendamment des presets sélectes dans les deux fenêtres Set Lists et Presets Panel. Pour enregistrer un Set List sur votre ordinateur : Appuyez sur File et sélectez « Save Set List As » pour lancer une fenêtre d’enregistrement. Choisissez un nome et une destination pour le fichier. Par défaut, les fichiers .h5s sont enregistrés sous : Mac : /Documents/Line 6/Tones/POD HD500 Edit/Setlists Windows: \Mes Documents\Line 6\Tones\POD HD500 Edit\Setlists L’option Save Set List toujours contient tous les 64 presets indépendamment des presets sélectés dans Presets ou Set List Panel. Pour ouvrir un Preset, Bundle ou Set List de votre ordinateur : Si vous ouvrez un de ces fichiers, les Presets sont chargés dans l’application éditeur. Ces Presets chargés sont marqués comme « Edited » (édité) et le presets n’est pas encore enregistré sur le POD HD500, donc n’ont pas encore écrasés les presets sur l’appareil. Cliquez « Send » pour les envoyer au POD HD500. Ouvrir un preset : Cliquez Open dans le menu File et cherchez le fichier que vous voulez ouvrir (vous pouvez trouver le dossier par défaut des presets au-dessus) et double-cliquez ce fichier. Ouvrir un paquet : Cliquez Open Bundle dans le menu File et cherchez pour le paquet. (vous pouvez trouver le dossier par défaut des paquets au-dessus) et double-cliquez-le. Ouvrir un Set List : Cliquez Open Set List dans le menu File et cherchez pour la liste. (vous pouvez trouver le dossier par défaut des listes au-dessus) et double-cliquez-la. Vous pouvez aussi glisser-déposer tous ces fichier directement dans l’application. Si vous glissez-déposez un fichier comme ça, le preset ou set liste présent dans l’application est écrasé. Maintenant, vous pouvez utiliser les options Save Panel pour envoyer (« Send ») les presets et listes à l’appareil POD HD500. Cette action écrase le preset dans la mémoire de votre POD HD en permanence.
  16. A quick note that I hope might be useful to others. I bought a Helix LT this week. The driver software loaded fine onto a couple of laptops but I couldn't get it to install on my main Windows 7 PC. The Helix showed up as a device in "Devices and Printers" but was reported by WIndows as unusable and that the driver had failed to load. It appears that my copy of Windows had loaded a generic USB device driver instead of the L6 software. Anyway, after several fruitless exchanges with L6 support, I found the fix myself. You need to go to the Helix device shown in Device Manager, click on Properties, click on Driver, tell it to "Update Driver" and install the driver manually from the folder: Programs (x86)/ Line6/ Tools/ Driver2 Archive/ Helix. Windows will identify the ".inf" file in that folder as the correct driver. Click on that and you should be good to go. I suspect it's an unusual problem inasmuch as one of my laptop installs was also Win 7 and went perfectly smoothly. Nevertheless, I hope this may help someone. Now I can get back to trying to get the Helix to play nicely with my DT25.......... Andy
  17. I know there is a general topic for tones and what not. These really aren't tones. In fact they are a lack thereof. These is ideal for those who want to start from scratch or a basic starting point to craft their own sound, or are just too easily distracted by what you get packaged in the amp. Consider them blank canvases. Installation is simple. Just download them to your PC, If you have any tones currently loaded into your Amp, be sure to back them up. And then click "restore," and load the downloaded svl6a file. This will wipe everything saved on your amp, so be sure to back up your tones or banks if you wish to use them later. After you do this, the only way to recover will be to restore a backed up bank, or reset the Spider V back to factory settings, which will restore the factory tones only. I will be adding variations to this idea as time goes on. Here I've taken the liberty of replacing all the tones with the default settings for the USER tones. Basically it's an empty tone bank as the name implies. Spider V Blank Tone Bank.svl6a On this one I've basically emptied out the tone bank and placed all the amps in their own slots for quick navigation. I have done nothing to the settings for the amps themselves, these are the stock settings for them on the Spider V. Another nice starting point to get familiar with what is available on the Spider V. Surf through them easily, pick one and build your sound from there. Spider V Amp Starter Bank.svl6a This idea for this is basically the same as the Amp Starter, only this time we start with the Cabinets. It seemed kind of silly to just use up only 25 slots in the bank so I have included the four mic settings for each Amp. I know that for many it doesn't make much of a difference what mic you use, but they are in there for giggles. I think you need to have your cab Modeling switch to "On" in order for this to be of any use. Spider V Cab Starter Bank.svl6a
  18. Q: What is the KB37 used primarily for? A: It is a 37-key USB MIDI keyboard/control surface and TonePort USB audio interface. The KB37 will be able to send and receive MIDI CC information and process audio input and output across the USB connection to the host computer. Q: What are the knobs in the center top of the keyboard for? A: They are 4 software-assignable MIDI Continuous Control parameter knobs with 4 soft-buttons and a dedicated set of MIDI transport controls. The KB37 can control assignable MIDI parameters in most software synthesizer/samplers on the market today, along with most digital audio recording application sequencer track transport controls. Note: The KB37 does not have any of it's own onboard sounds. It is a MIDI controller that sends MIDI data to the computer and any installed MIDI software synthesizer/sound software. Q: What are the Audio Specs for the TonePort I/O section? A: Sample rate conversion at 16 and 24 bit at 44.1, 48 and 96 kHz. 2 XLR inputs with mic preamps and +48V phantom power. 2 Guitar/Bass Inputs – use the Pad input for guitars and basses with high level pickup outputs, or the normal input. Dual analog VU meters (software assignable to input, record send, and output levels). Q: Can I use GearBox editing software with the KB37? A: Yes, the KB37 is a GearBox software supported TonePort family device. Reference Links: Assigning KB37 Transport Keys To Logic 7 MMC Input must be enabled in Logic 7 in order to receive MMC from the KB37. From the main application menu, open Preferences>MIDI Select the Sync tab Click the MIDI Sync Song Settings button in the bottom right; this launches the Song Settings dialog. In the section labeled "MIDI Machine Control (MMC)" check the "Listen to MMC Input" option Note that this is a per-song option. To make this option global, you must modify your template file. Open Line 6 Audio/MIDI devices. Go to the MIDI tab. Click the Settings button. Choose a preset from the presets list. For each transport control, change the "To MIDI Out" parameter to "MIDI CC", assign a MIDI CC (for this example, we'll use 20-24), and change Switch Mode to Momentary. Click the Apply button, name the preset, click the Save icon and click OK. Click OK on the next screen. Assigning KB37 Transport Keys To Sonar 6 Go to Options/MIDI Devices and choose the KB37 as the input device and choose OK. Go to Options/Controllers/Surfaces. Click the Add New Controller/Surface icon. For Controller/Surface, choose ACT MIDI Controller. Input port should be the KB37. Click OK. Go to Views/Toolbars and ensure Controllers/Surfaces is selected, then close the window. In the Controllers toolbar, click the Controllers/Surfaces Properties button that is at the right end of the Control Surfaces toolbar. Although you can choose any preset, the M-Audio Ozone is laid out closest to the KB37 layout, so use it for this example. In the Controllers tab, you'll see 8 columns, each containing 4 three-row sections, three of which should be labeled "N/A". Go to the last of those 3 rows and click the n/a label to name it Rewind. Name the next 3 N/A fields from left to right: Stop, Play and Record. There is an empty field two slots below each of the labels. When you click the empty field for each of the 4 columns you just set up, press the corresponding transport button on the KB37 and it will be learned by Sonar. Go to the Options tab and under the Buttons category, drop down the second field to choose a control label and the third field to choose the transport control. Uncheck the "Exclude this button from ACT" setting each time. Click in the Presets field to name your new preset then hit the save icon. This preset will be stored and available to use with the KB37. Control Garageband With KB37 In order to control the Transport functions in Garageband with the KB37 you will need to have version 2.0.1 of Garageband or later. The Garageband software cannot do this natively and so you will need to download add-on software that permits MIDI messages to control the play and stop buttons in Garageband. GarageRemote is one such software and is available here: http://www.muratnkonar.com/otherstuff/garageremote/ This software is from the company: murat n konar Once GarageRemote is installed and set up, start GarageRemote's Listener off by default) so that it can relay MIDI notifications to GarageBand. GarageBand responds to MIDI CC 007 and 010 for current track volume and pan, and these parameters can be assigned to the existing GarageBand MIDI preset of the Line 6 Audio-MIDI Devices settings. Setting Up The KB37 Transport With Cubase The KB37 has control wheels and buttons like many other Mackie or others transport cotrollers. You can get the two working together by simply going into: device setup, click on the + button, add MIDI MACHINE CONTROL SLAVE, and select the Line 6 Toneport KB37 from the menu on the right. In order to set the control on the KB37 itself you will need to go to: Line 6 Audio Midi Devices in your Control Panel and select the MIDI tab. Setting Up The KB37 To Control Reason First, ensure that you have downloaded and installed the latest version of Line 6 Monkey. Run it and verify that your TonePort KB37 is running the latest driver, firmware and flash memory. Download the latest version of GearBox application and install it to your computer. Launch the "Line 6 Audio-MIDI Devices" program from the Line 6/Tools folder. Next, make sure the KB37 is the active device. Select the MIDI tab and from the drop-down list of Controller Mapping applications, select Reason (version #). You are now ready to use the KB37's transport, Sound Select and 4 assignable real-time parameter controls with Reason. Keep in mind that you will be using the default parameter control settings. If you wish to customize those, click on the "Settings" button to access the Parameter Map screen. The drop-down list titled "MIDI CC/Action" is where you can modify which device parameters are to be controlled by the available controllers on the KB37. Keep in mind that each Reason Device has it's specific parameter CC# assignment. To access those values, refer to the "MIDI Implementation Chart" located in the Documentation folder within the Reason application folder on your computer's hard drive.
  19. TonePort UX8 Frequently Asked Questions Q: Is TonePort UX8 an audio interface or software? Does it record? A: TonePort UX8 is a USB audio interface. Every TonePort audio interface works with the included GearBox modeling software as an integrated hardware/software system. The TonePort device gets audio signals into your computer and GearBox software makes everything you record sound amazing. TonePort UX8 is a unique integration of professional hardware and amp and effects modeling software. Designed with high quality electrical components and a rugged exterior, TonePort UX8 provides a wide dynamic range and an exceedingly low noise floor. The UX8, like every TonePort device, works together with the included GearBox software as an integrated hardware/software system, making everything you record sound amazing. Additionally, TonePort UX8 features Line 6's exclusive ToneDirect Monitoring, which lets you hear your GearBox-processed signal instantaneously, providing unmatched responsiveness while you record. Q: What is ToneDirect monitoring? A: ToneDirect monitoring allows you to monitor a fully processed signal with extremely low latency, regardless of the buffer size of your recording application. This means that there is an incredibly small delay between when you play a note and when you actually hear the sound from your speakers. This is unusual among audio interfaces because with other more traditional monitoring solutions, you either have to listen to processed audio with significant latency, often such that it is hard to play along with what you are recording or listen to a signal with no processing. It's uninspiring to say the least to hear completely dry electric guitar with no amp, cab, or effect processing. Q: What is GearBox? A: GearBox is the standalone software application that works with your TonePort audio interface, providing everything you need to record professional sounding tracks. GearBox contains models of vintage and modern amps, speaker cabinets, stompbox and studio effects for guitar, bass and vocals and can be applied while recording to any pair of inputs. Q: Can I apply Gearbox effects to all 8 inputs at once? A: Yes, using the Gearbox plug-in that is included with the UX8. Q: Will Gearbox be able to record at 96K? A: The UX8 driver can process audio at 96K, but Gearbox operates at 48K. Gearbox converts the 96k signal from the UX8 driver, converts it to 48k, processes it, then sends the signal to the UX8 driver, which then converts the signal to 96k. Q: Can I use TonePort UX8 without the GearBox software? A: Yes, you can use the TonePort hardware without GearBox software. Q: Can you re-amp with UX8? A: Not the same way you can with a PODxt, but you can via the GearBox Plug-In. The method for re-amping with a PODxt is pointed out in Knowledge Base document 3940. Q: What is GearBox Plug-In? A: GearBox Plug-In is a VST, AU and RTAS plug-in, providing the same models as the standalone application and additional flexibility when mixing and mastering. Q: Is the GearBox Plug-In included with TonePort UX8? A: Yes, it is. Q: Are TonePort UX8 and GearBox Intel Mac compatible? A: Yes, they are. Q: What recording software can I use with TonePort UX8? A: Every TonePort supports the ASIO standard on Windows and Core Audio on the Macintosh and should work well with any recording application that supports one of these protocols. The UX8 is designed to work with most major applications such as ProTools, Logic, Cubase, Nuendo, Sonar and Ableton Live. Q: Can I use TonePort UX8 and GearBox processing as a front end for Pro Tools? A: Yes, if your Pro Tools® hardware interface has a S/PDIF input you can run the stereo S/PDIF output of your TonePort UX8 directly into your Pro Tools hardware, complete with ToneDirectâ„¢ monitoring and GearBox processing. You can also utilize the Pro Tools compatible RTAS-format GearBox Plug-In for mixing and mastering. Q: Is RiffWorks 2 Line 6 Edition compatible with TonePort UX8? A: No, RiffWorks Line 6 and Riffworks 2 Line 6 Edition are not compatible with the UX8. However, the Standard Edition (full version) of Riffworks available for purchase through the Sonoma WireWorks website: http://www.sonomawireworks.com/. Q: Can I expand the model set of TonePort UX8 with Line 6 Model Packs? A: Yes, you can. They are available as optional Model Pack purchases from our online Store. Q: Can I transfer model packs that I purchased on another Line 6 hardware device over to my new UX8? A: Yes. Once you've purchased a model pack license key, that key remains with your user account indefinitely. You cannot, however have two or more different registered hardware devices running the same model pack simultaneously. Only one hardware device can have the model pack installed on it at any given time. Q: Do the gain controls on the front panel control the line input jacks on the back of the unit? A: The gain controls the input level of the XLR inputs, not the instrument cable inputs (as these are assuming line level and most instruments will have their own level control). Q: What do the VU meters do on TonePort UX8? A: The GearBox application allows you to assign the signal that is monitored by the VU meters to various audio sources: including input, record send, output and monitor levels. Q: How accurate are the VU meters on the UX8 in relation to the meters in the software? A: Very accurate, with the smallest of variance between Gearbox and the physical meters. Q: What will happen if my signal clips the unbalanced analog input on the UX8? A: The clipping will be a "natural clipping". The cure is to lower the incoming signal at the source. Q: How many Instruments/Mics can I record at one time? Since you are monitoring directly out of the UX8, am I going to experience any latency when recording all 8 inputs? A: 8 inputs can be recorded at any given time. Outputs 1 & 2 are monitored via ToneDirect, with the remaining outputs monitored from the hardware at near zero latency. Q: Can the phantom power from the UX8 damage my dynamic mic? A: No, it will not. Q: What is the signal to noise ratio on the analog inputs? A: The UX8 has an input signal to noise ratio of .005% THD, with a dynamic range of 111 dB. Q: What do flashing lights on the unit mean? A: The LED status indicators (Main Mute and Main Clip LEDs provide secondary functions in their ability to indicate the connection status of USB and S/PDIF) as follows: No USB connection: The main clip LEDs alternate steadily between left and right, about once every second. The USB cable may be unplugged or the UX8 driver may not be installed on your computer. No S/PDIF clock sync: The Mute LED blinks 3 times rapidly about once every second when the clock mode set to S/PDIF, and no external clock is present. Q: What are the dimensions and weight of the UX8? A: The UX8 is a standard two-unit rack space module, with dimensions of 17"w x 7"d (8" with knobs) x 3.5"h. The shipping weight is 11.6 lbs. Known Issues: An incompatibility for systems running on Intel ICH10 USB Chipsets; UX8 will hang the user's computer system. The solution for this is to use a PCI USB 2.0 interface card to connect UX8. Record buss mis-routing of UX8 in Gearbox when recording into DAW Gearbox is remembering POD Farm 1 and 2 Record send settings if PF (1 or 2) was used before Gearbox program. Workaround is to reset the Record Send settings that were made in POD Farm 1 or 2, or to reboot the computer.
  20. Good morning to the whole community. I am a happy owner of HX Stomp that I use with satisfaction as a pedal unit. Recently I entered the world of digital recording with Pro Tools HD 12 to self-produce (or at least, to try) some of my songs. Last night I tried to download the demo version of Helix Native to test it on my DAW and decide whether to buy it or not. The program recognizes it, I can load a stereo audio track and open Helix Native but what I hear is just a dry signal with no effect :( I state that I'm pretty ignorant of the audio recording so I'm probably doing something wrong. My hardware / software: - Pro Tools HD 12 64bit; - Windows 10 64 bit; - Helix Native Trial; - Focusrite 2i2 2nd; What I do is just connect my guitar to the first input of the sound card (INST) and play. Do you have any advice? What am I doing wrong? Is there any particular setting? Thank you! P.S: HX Stomp works perfectly (also as an audio interface) but Helix Native would be easier. P.P.S: sorry for my english :)
  21. This isn't a request, this is actually a solution. Mind you the performance of your PC, will determine how usable it is. I am also pretty sure that this isn't news to some of you, I just haven't found anything yet on these forums detailing that someone else has done this. I have pictured, my desktop, with both the Windows version and the Android version (in a vbox emulator) running simultaneously. If you notice, the Android version (on the right) has usb OTG access to my 240 HC, while my PC version does not. This is because it won't let me share with usb access with the PC and the Vmachine to the same bus at the same time. When I shut down the Android emulation, it gives me USB access from the PC version. What this means is that I can download tones from the cloud, using the Android app, and by saving them to my tone bank in my Spider V, I can then shut down the Android app, and then edit said tone in Windows without having to change from a tablet/phone to my PC. Directions are forthcoming...
  22. I couldn't find any other topics about this so I figured I'd make a new post. Does anyone know if there's a way to control the Firehawk FX pedal board with a Windows laptop like the iOS app does? I love the iOS app but I'd prefer it if I could make the screen bigger like my laptop's screen.
  23. Hey, I have a problem with my line 6 POD HD PRO X. I work in Reaper, when I use Line 6 it pops up to me Blue Screen (BSOD) it is terribly annoying and makes it very difficult to work. I tested this problem on: Focusrite 18i20, focusrite Solo, M - Audio ProFire 2626 and there was no problem. The problem only appears on Line 6, I do not know what is causing ... I also exchanged RAM memory but it is still the same Please, help me : c
  24. Just now trying to get my Windows 10 PC (Surface Pro) to connect to my new (awesome!) Helix. The driver is not working. I installed version 1.87 (the latest version of the driver). I've done a fair number of installs, and eventually did a full uninstall and then reinstall, rebooting each time in between (and having the Helix not plugged in). That appears to be all the advice in the forums available. I'm using Chrome to download, so don't have the issue about driver signing -- I think. In the Windows Device Manager the Line 6 Helix driver shows with an error exclamation point icon. The error text says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) {Bad Image} %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x" I know my way around a Windows PC pretty well (worked at Microsoft for the past many, many years). Any suggestions? I'm dead in the water. Can't do any design work, download anything, update the firmware, etc... :( Thanks, David
  25. Guest

    Windows Driver Removal

    How to uninstall drivers from your Windows 7, 8, or 10 machine Note: You must have administrator privileges to uninstall a device or driver package by using Device Manager. To uninstall all drivers for Line 6 gear by using Device Manager, follow these steps: 1. Open Control Panel, click Hardware and Sound, and then click Device Manager. 2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall. 3. On the Confirm Device Removal dialog box, click the box that says "Delete the driver software for this device" and then click OK 4. When the uninstall process is complete, unplug the devices USB connection. 5. Without closing the Device Manager screen plug your USB device back in and wait to see if Windows assigns an older driver to the device. You will know if Windows finds another driver to assign if Device Manager recognizes the device If it assigns another driver, please repeat the steps. 6. You will know if another driver doesn't get assigned when Device Manager recognizes the Line 6 gear as 'Unknown Device'. 7. Once you've removed all the drivers and Windows does not recognize the device, unplug the unit once and re install the latest Line 6 driver from the website. http://line6.com/software/ 8. Plug it back in and wait for Windows to assign the newly installed driver.
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