Jump to content

dornstein

Members
  • Content Count

    3
  • Joined

  • Last visited

Community Reputation

0 Neutral

About dornstein

  • Rank
    Just Startin'

Profile Information

  • Registered Products
    1

Recent Profile Visitors

135 profile views
  1. dornstein

    Windows 10 Helix drivers - not working

    Thanks for the suggestions, HonestOpinion . Unfortunately, I've done almost all of them already to no avail. Uninstall/reboot/install HX edit. I've also downloaded the driver a number of times, with various browsers to avoid anything IE specific (like issues with signing). I've had nothing plugged in to the USB port for this. I'll try with defender turned off to no avail (though I would have expected a message or something if it intervened). Not sure what set of processes would be "unnecessary" ;-) I have opened a support ticket, though I would still very much appreciate any other suggestions.... Thanks for the suggestions, HonestOpinion . Unfortunately, I've done almost all of them already to no avail. Uninstall/reboot/install HX edit. I've also downloaded the driver a number of times, with various browsers to avoid anything IE specific (like issues with signing). I've had nothing plugged in to the USB port for this. I'll try with defender turned off to no avail (though I would have expected a message or something if it intervened). Not sure what set of processes would be "unnecessary" ;-) I have opened a support ticket, though I would still very much appreciate any other suggestions....
  2. dornstein

    Windows 10 Helix drivers - not working

    Yes, I did. I tried installing the driver separately too. All produced the same result.
  3. dornstein

    Windows 10 Helix drivers - not working

    Just now trying to get my Windows 10 PC (Surface Pro) to connect to my new (awesome!) Helix. The driver is not working. I installed version 1.87 (the latest version of the driver). I've done a fair number of installs, and eventually did a full uninstall and then reinstall, rebooting each time in between (and having the Helix not plugged in). That appears to be all the advice in the forums available. I'm using Chrome to download, so don't have the issue about driver signing -- I think. In the Windows Device Manager the Line 6 Helix driver shows with an error exclamation point icon. The error text says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) {Bad Image} %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x" I know my way around a Windows PC pretty well (worked at Microsoft for the past many, many years). Any suggestions? I'm dead in the water. Can't do any design work, download anything, update the firmware, etc... :( Thanks, David
×