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  1. Gentlemen, I was getting distorted sound on my GX, UX2, and UX8 that so many others have described in this forum using Win 10 and a Cherry Trail tablet. It would seem to play at the wrong sample rate and sounded like some bad 8-bit Atari video game noise. This may apply to those with a Surface tablet too. In my case the problem was with the Microsoft Driver for the "Intel(R) USB 3.0 eXtensible Host Controller". Unfortunately Intel discontinued drivers and let Microsoft take over since Win 8. I downloaded the Intel driver 5.0.4.43_v2 for Windows 7, disabled driver signing and edited the .inf to make it work with Win10. After installing the old Intel drivers my Line 6 devices are working properly even through external USB hubs.
  2. Hi. I am using Windows 10 and have my Hd500x POD installed. I use it to send audio from the computer to my POD to play on top of it and also with the Edit program on the HD500X. From time to time it disappears as an audio device in Windows and there is no connection anymore. Then I have a hard time getting Windows to recognise it again, where can the error be and how can I fix it? Thanks Traducido con DeepL
  3. you can use this emulator on your windows 10 PC, https://www.bluestacks.com/#gref Bluestacks will allow you to install the google play app Firehawk Remote. then click the keyboard once you are in to set up what keys you are using for various actions I used arrows for swipes, save it and have at it.
  4. Just now trying to get my Windows 10 PC (Surface Pro) to connect to my new (awesome!) Helix. The driver is not working. I installed version 1.87 (the latest version of the driver). I've done a fair number of installs, and eventually did a full uninstall and then reinstall, rebooting each time in between (and having the Helix not plugged in). That appears to be all the advice in the forums available. I'm using Chrome to download, so don't have the issue about driver signing -- I think. In the Windows Device Manager the Line 6 Helix driver shows with an error exclamation point icon. The error text says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) {Bad Image} %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x" I know my way around a Windows PC pretty well (worked at Microsoft for the past many, many years). Any suggestions? I'm dead in the water. Can't do any design work, download anything, update the firmware, etc... :( Thanks, David
  5. Hi. I have installed USB driver for windows 10 for the pod x3 live, but windows can't recognize the equipment. Is anyone having the same issue or know something I can do to solve it? Tks!
  6. Some users have reported getting an error message when installing Line 6 product drivers on Windows 10 or 11. The error message will mention that Line 6 drivers are not being recognized or are being blocked after installation. The best workaround for this is to disable Memory Integrity under Windows security settings. You can find this feature under Windows Security > Device Security > Core Isolation details. See this article from Microsoft for further details: https://support.microsoft.com/en-us/windows/device-protection-in-windows-security-afa11526-de57-b1c5-599f-3a4c6a61c5e2 This is a known issue to our team, and for now the best option is to disable Memory Integrity as a work-around. We will continue to monitor this issue for our driver releases.
  7. so this problem risen up when ive been using a thing called VoiceMod and the POD UX2 together i believe that this problem rises when you dont have your POD UX2 as the main audio for the mic or instrument, so that being said make sure that your POD UX2 is the DEFAULT DEVICE and DEFAULT COMMUNICATION DEVICE in your sound settings. -bottom right, right click the volume speaker -left click sounds -go to recording on the top -find something called Line 6 UX2 -make it both your DEFAULT DEVICE and DEFAULT COMMUNICATION DEVICE the problem hasnt risen since ive done that and i can freely use my guitar and use a wireless headset because of it. VoiceMod is free but if you want to change effects of your voice you do have to pay. as i said i can use my guitar and hear it through my wireless headset because i use hear My Voice feature thats on it. that being said as well you will need to set the buffer size to the lowest you can go so you can hear it about the same time but its not as good as the ToneDirect Monitoring that the POD UX2 gives but its been doing well for me as I just want to play around. To change the buffer limit -Go to windows search -look up Line 6 Audio-MIDI Devices -buffer limit is at the bottom -drag it to the lowest you can go -then click on the inputs & recording tab in the Line 6 Audio-MIDI Devices and do mic 1 & 2 -then in the ASIO Settings have Default Buffer Size & Default Buffer Depth the highest it can go If you want to hear your guitar with a wireless headset you need VoiceMod otherwise it wont work https://www.voicemod.net/ -Go to windows search -look up Line 6 Audio-MIDI Devices -then click on the inputs & recording tab in the Line 6 Audio-MIDI Devices and do instrument sometimes Instrument & mic 1 work but not always if you have the POD Farm its alot easier to switch back n forth and you should have any problems and you can also play guitar through the mic for people like on Discord can hear -then go to voice mod -go to settings -input device needs to be the Line 6 UX2 -output device needs to be your wireless headset Hopefully this helped some people because i did a lot of trail and error on my side and it just works
  8. I have a Spider V20 MKII. So recently my iphone just stopped working and i can't use the Spider Remote app on it to customize tones and try out tones from the cloud. I still have the manual and it says that there's a Spider Remote app for Windows that I can put on my laptop, but I can't find it anywhere. Does anyone know where I can download it, and if I can could I still use the cloud?
  9. Hi everyone! First of all, I am from Argentina, sorry for my english. Here is my problem: I have purchased a Helix Floor the last week. Everything was going OK with the product until I tried to connect the pedal to my desktop PC (Windows 10) using the USB output with the aim of edit my presets easily (its a little bit tedious to do it manually having the possibility to do if from my PC). The problem is I am not able to do anything using my PC because as soon as I connect the USB cable, the OS says "DRIVER IS UNAVAILABLE"... that is, HELIX appears in my SETTINGS as a KEYBOARD but with that legend below (DRIVER IS UNAVAILABLE). Has anyone has the same problem in the past? As far as I know, my Helix has the last Firmware installed (3.11.0), so, thats not the problem as I read in several topics. Thanks a lot to everyone!!! GABRIEL
  10. Hi, I am currently having an issue where the mouse cursor is offset in Helix Desktop App (only with this App). The easiest way to describe this is by putting my mouse over a certain action/window/block Windows is detecting that the mouse location is actually somewhere else. From searching it seems it's a common problem with some apps but can be easily fixed, example - https://steamcommunity.com/app/233450/discussions/0/35219681600074414/ I tried some of the suggestions found online, for example: Disabling Windows 10 scaling, changing application DPI scaling behavior, changing resolution, reinstalling, but still I have the same issue. Using Windows 10 with latest Updates and latest Helix software. Screen resolution is also 1920 x 1080, but like I've mentioned I have the issue regardless of resolution size. Can anyone help me? Any suggestions? It's currently very annoying using the software on Windows. Thanks.
  11. Hello folks, since MIDI Ox still does not run under Windows 10 I don't have any idea how to backup (and restore) my M13-scenes. Is there any easy to handle software (I don't have an knowledge about MIDI at all) on the market which can do the job? And which MIDI-USB interface would you recommend if you only need it for backups and restores once in a while? Any suggestions are mostly appreciated. Thank you very much for your kind support in advance. Best regards Blue
  12. Hi, ... the HD500X is up to date ! My headphone is always connected on my HD500X both listening and recording The probelem is this ; when i play guitar on my HD500X the sound is good & i want that sound on the recording tracks ! But it's not the case ...it's too different ! After the recording the sound is very different! The EQ on the HD500X is disable. I use Cubase 10,5, Windows 10 (64 bits) & of course the HD500X as audio interface ... every plugings & EQ are disable on Cubase to get the sound of the HD500X...but the sound is still different after a new track is done ! Yet, I want the same sound ... how to get it ? Thanks Daniel
  13. So i have my ux1 for years now and it worked perfectly on 2 laptops , both on Vista, windows 7 , windows 8 and 8.1 Now I have to use it on a windows 10 laptop and it's not working. I installed everything I had to install, I tried downgrading the drivers , installed everything again 3 times and nothing. Initially there was no input and when I started tweaking and reinstalling stuff I finally got a signal, a super low signal with a HUGE feedback sound (i had to use the asio4all driver to get the signal). From what I can tell , I can't select the ux1 as an input in my recording devices. I really need to get this fixed... Thanks in advance!
  14. Hi, I have problems with noise and scratches. I have a DAW; Mixcraft PRO 8 and are using an old Line 6 GX. Windows 10 and WaveRT. The supplier of the DAW told me to down load Line 6 ASIO driver for GX. I cannot find it on the download section. I have the latest version installed ( 4.2.7.7 ). Can I get an ASIO driver for my GX? BR Stefan
  15. After Windows 10 update my DAW no longer recognised Helix and there was a huge latency on USB 1/2. After unsuccessfully trying to solve by re-installing Helix Firmware I found a (non-helix-related) post on the web suggesting to uninstall USB host controllers. I did this on all USB Root Hubs and root Hubs (3) and it worked - however if you need to do this you will have to manually reboot your PC as your mouse/keyboard wont work until you reboot and USBs are re-installed.
  16. hey i use my pod hd 500 as audio interface for my guitar pro and reaper apps. i updated all my drivers from line 6 but i keep getting this crashes after a few minutes. this is extremely annoying. i made a ticket to line 6 but got no reply whatsoever... it looks like a problem with the asio driver from the pod stopcode system thread exception not handed l6podhd564.sys or kernel mode heap corruption Can anyone help here plz.
  17. Hello. I watched the line 6 video on how to record through a firehawk, but I need more help. Can you please tell he how to setup the recording on a windows 10 pc and which free recording software to download and use (UK). The guitar I'm using is a variax standard.
  18. Anyone tried to edit the sounds on their POD 2.0 using Windows 10? I've tried to download Sound Diver and Line 6 Edit but neither seem to be available for Windows 10 as far as I can find. Anyone come across this issue, or found a way to hack it? Cheers
  19. Hello Folks, I have Line 6 POD xt Live for few years, it worked wonderfully in Windows 7, then when I upgraded to Windows 10 it stopped working. It seems like there are no recent drivers to support POD xt Live in Win 10 although Line 6 knew of Microsoft's new OS coming out in 2015 July 27th or so. They had ample time to come up with drivers to support & test the new operating system. I remember way back, when Windows 7 was the new OS, Line 6 didn't update their drivers to support that OS until months & months later, it seems like it's happening again. Why do we as a customer (whether using older devices or newer) have to wait for compatible drivers from Line 6, Microsoft didn't release the final version today, they had number beta releases, and I'm sure Line 6 had the access of developing a compatible drivers to accommodate their devices and their customers so it will work. If there is a driver version for Windows 10, device for POD xt Live, please share that info with me, as I didn't see it. It seems the latest driver is from 2013 and it says Windows 10. However, 2013 is 2 years ago, how about a latest one like 2015? I look forward to anyone from Line 6, as well as anyone on this forum to comment on this subject. Thank you and best.
  20. The issue is random blue screens after using the UX2 for a while. The error is BAD POOL CALLER (or maybe BAD POOL HEADER). This doesn't stay on screen long enough to get all the info. (my past experience is this is usually memory corruption of some kind...but not exclusively) I have a UX2, driver version 4.2.7.6 and firmware 1.02, running on Win10, with goshknowswhat updates Microsoft has pushed down recently (two forced reboots this week for updates). Regardless, it's all up to date as far as can be updated at the moment. Also running POD Farm 2, version 2.59. I use Reaper for recording/mixing, and Adobe Audition 3.0 for all other audio needs. The BSOD is totally new and started within a day or so of installing and using the UX2. The setup is as-is for more than a year, except for the addition of the UX2. I also have a GuitarPort - many years old. It's never blue screened. The UX2 was bought as a replacement for the GuitarPort. Installing the UX2 seemed to pull down more up to date drivers (could be just timing as I hadn't tried to update the GuitarPort in a while) Except for updating the drivers and software, which are up to date, are there any suggestions to work around this? I'm assuming it's a driver issue, as any user level code (POD Farm) is mostly isolated from direct access to the kernel where the crashing is happening (that is what the driver is for afterall). (Yes, I know Microsoft is making it hell for audio driver developers with the constant updates, and Win10 in general. Many of us are not happy campers because of this.) Thanks!
  21. Hi, What recording software works well with the Firehawk FX and Windows 10 PC? I'm looking for a simple one, to create some backing tracks. Rgds, Andre
  22. Hi, Was anyone able to use his Firehawk succesfully with RiffWorks, on a Windows 10 PC? Rgds, Andre
  23. I have a Surface book with Windows 10 (64bit) and I am not able to install the drivers for UX1. The installer claims the drivers are installed, but they are not. When trying to manually install the inf-file, the error message is: "The folder you specified doesn't contain a compatible software driver for your device." Any help is appreciated.
  24. I just got a new notebook that operated by Window 10... and it doesn't recognize my pod HD500X even the latest driver is installed ( I installed it through line6 monkey following the installing process provided by Line6 support on Youtube). After I installed the latest driver, the line6 monkey still doesn't find my POD. However, it still works fine with my old notebook that operated by WINDOW 7. what I've done so far 1. Restart my notebook, uninstall the driver, and re-install it again 2. Plugging it on every USB port, there are 3 USB ports in my notebook comprise USB version 3, and USB version 2. Still, nothing happen 3. Install manually without line6 monkey what I've found that when I plug the POD, my notebook knows that it is plugged because it shows "POD HD500X" in "Other device" in "Control Panel".. however it said "Device error" under the "POD HD500X" and they are not working together. The notebook that has problem is "ACER PREDATOR PH315-51-782Q" that i just bought 1 week ago. I just wonder that is the notebook "too new" for the POD ? Please help me solving this problem Thanks! --Bobogillis--
  25. Hi, ​Is anyone having issues with their POD HD not being recognised by their PC? ​This seemed to happen overnight, and I hadn't changed any settings. When I run Line 6 Monkey it can't pick up the HD500X and although I've installed the latest drivers, it just doesn't seem to work. ​All my other Line 6 gear is being recognised perfectly (even my UX8 which is a lot older!). ​Any help, greatly appreciated! ​Thanks
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