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  1. I am having issues with HX edit 2.7 since I installed firmware 3.15. List of issues: 1. When I try and load my backup, it fails because something is missing apparently 2. The editor itself does not function properly. The lines connecting the blocks are not in the right spot and if I move them, I get an error message 3. I do not have a main L/R at the end of the signal path anymore. 3. I cannot rename or recolor snapshots anymore. I used to be able to do this before updating I have tried everything I can think of including a complete factory reset and deletion of all HX related files and registry keys followed by reinstall of most current programs. I am at a total loss and have gigs coming up. Please help!
  2. So, I am running HX Edit 3.15 for Stomp. When I try to edit the text in any of the text boxes on HX Edit, the text becomes garbage until the editing is complete and I move out of the text box. Here are a couple of pictures to help clarify. Any thoughts to help fix this would be greatly appreciated. Thanks. Pic 1: Look at the preset name field when there is no focus on it. Looks fine. Fig 2: Look at the preset name here. Just clicked on it and it turns to this. If I hit escape, then the text goes back to the right state. In fact, this happened on the login screen on HX Edit too. I just typed the user ID and password and logged in.
  3. I have some presets I typically use in Stomp Mode, and some presets that I typically use in Snapshot Mode. Is there a way to assign, on a preset-to-preset basis, which mode will come up by default when I select a preset?
  4. Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application HX Edit was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  5. I'd like to be able to have an instance of HX Edit installed onto a thumb drive so that I can utilize the program on different computers in cases where I do not have admin access to install the program. This would be for PCs, Windows 7 or 10. I would not have thought to even try this, but I recently installed Reaper which has a check box on the install to do a 'portable install' for the same reasons listed above. Thanks for any help!
  6. Hey, My Hx Edit is in some sort of conflict with Logic Pro X. A simple patch change on HX EDIT calls out the plugin presets on the respective Logic track assigned to record (USB) and I cant find the connection point to break it off. Is this familiar to anyone? Thanks
  7. Hello there I recently purchased the Helix LT and I have been enjoying it both for playing at home, and for party gigs. I realised that I can practise in my room by connecting it through the USB, and play through my jbl LSR305 monitors, which really sounds great, and also gives convenient parameter control through the HX edit software. A recurring error is however stifling my enthusiasm. When I've been playing for say 5-10 minutes, the Helix freezes and becomes unresponsive. In the HX edit software it disconnects from the device, and refuses to recognise that the helix is still connected. The sound goes through unaltered, but I can now no longer change parameters, and to access this again I have to reboot the pedal (discarding possible changes). This is really problematic, as it essentially removes the functionality that I want from the pedal, and googling it has yielded no results. Does anyone have similar experiences? My specs are: Helix LT is running v2.54.0 firmware. 13'' MacBook pro running high sierra 10.13.5 HX edit v. 2.52 playing through Logic Pro X v. 10.2.0 Best, Jonas
  8. I'm trying to update my helix floor from 2.8 to firmware 3.11. I have updated HX Edit to the latest version. HX and it notifies me that there is an update for helix. I follow the prompts and it always ends in the following error message: HX Edit Failed to download firmware update file. Please check your Internet connection and try again. Unknown Error code -2004 I'm not having any Internet connection problem including with other line 6 applications. In fact, the emergency is that I have driven a long way to get to a good Internet connection so that I wouldn't have any problem with that… But since there seems to be some problem, Is there a manual workaround if the automatic update procedure is not working for some reason? OK, so the emergency is over… I just sat here and did it a couple hundred times until it figured out how to do the download correctly. I also swapped out mechanisms like the USB cable etc. The topic is still important to me though in case I ever run into this again :-) Any answers would be greatly appreciated regarding how to manually do what HX Edit it does automatically for me, but cannot always do for some reason.
  9. Hey guys. I want to back up my presets on HX edit before I update to the new firmware. When I open up HX Edit 2.71 though it keeps saying 'connection interrupted'. Anyone else ecounter this problem? Thanks
  10. I've got a Helix Floor that I - in my confusion - assigned several controllers to on one footswitch. It shows that 6 controllers are assigned but I can only find 2 of them by seeing what changes in Edit when I hit the footswitch. Is there a way to see what all of the assignments are so I can remove the unneeded ones? Thanks in advance!
  11. I have a new MacBook Air and a Helix Floor running v. 2.81 firmware. After reading the release notes and the Pilot's Manual for HX Edit I have a question. The Edit 3.11 Pilot's Guide says, in highlighted text, "Important, Your Helix ... must be running firmware no earlier than 3.00 to be able to use it with HX Edit version 3.11...." Does this mean that I can't back up and update my Helix Floor with HX Edit 3.11? Or, does it simply mean that until you update both the firmware and the Edit version to greater than 3.00 you can't access the new features? If it means the former, to which version of HX Edit should I update so I can update the firmware to 3.00? Any help would be appreciated.
  12. I've had my HX Stomp for a little over 5 months, and noticed something odd since first getting they it. The Presets on the HX Stomp sound noticeably better "after" I launch HX Edit on my PC. Initially, I thought it was because I was new to the Stomp, had a lot to learn, and was sorting out some other tone issues. I feel pretty comfortable with the Stomp now, and yesterday (after doing some mods on my guitar) I notice the problem again. The sound from the Stomp was not very good, and I initially thought I'd messed up some guitar wiring. But, the moment I launched HX Edit my "good" Preset sounds came back. Specifically, with HX Edit launched, my Stomp is louder, warmer, more dynamic and alive, and sounds like higher fidelity. I don't know why that happens. It's as if the HX Edit on my computer has updated/better information on it, and that information only gets sent to the Stomp after I turn on the HX Edit. Has anyone else experienced this problem? Do you you know what causes it and how to solve it? This phenomenon may account for some of the complaints that the HX Stomp doesn't sound good. It doesn't sound good until I turn my HX Edit on, and after I do it sounds totally awesome, as I've figured out how to dial in the sounds I like. Thanks in advance. System Information: Windows 10 Pro, latest HX Firmware 3.11 and HX Edit.
  13. HX Edit 2.82 bug with Customizing a Footswitch Label in command center. Cannot name more than one footswitch. I have to go on the Helix Floor directly to name them. Is it a known bug? I haven’t seen anything about this in the forum. thanks in advance.
  14. I just got a brand new HX Effects the other day and I am going to use it at my church. To get started on some presets, I purchased some worship presets off a website that was particularly made for the HX Effects. I updated the firmware on the HX Effects to version 2.71 and I also have version 2.71 of the HX Edit. When I open up HX Edit and click import preset, once I click yes on "do you want to overwrite the existing preset?", HX Edit automatically closes. I am using a Macbook Air running macOS Mojave. I've tried restarting my laptop several times as well as restarting the HX Effects and it still does the same thing. Before I contact Line 6 Support, I thought I would ask you guys.
  15. Hello, how are you? I would like to know what I can do, I updated HX UPDATE AND HX EDIT, but I did not disconnect my HX STOMP and now my pc does not recognize it, it is not detected by windows or mac: '( What I can do ????
  16. After installing Windows 10 on my PC I downloaded and installed Reaper and Helix Native 3.01. However, I've been unable to run Native in Reaper even though it worked flawlessly before Windows reinstall. I'm getting the dialog pictured below when I try to use VST3 version of Helix Native, and when I tried installing and running VST2 Reaper would just crash when I tried adding Native to a track, or when trying to open a project that uses Native. I tried downloading older versions of Native, but the only one I could get to work was Native 1.00, which is no good, since I need some blocks form the updated version for the recording I'm doing. I also checked, and I have Disk 0 listed in my disk manager, although it's not the system drive. I also tried downloading and installing Hx Edit, since I though it might install some necessary files with it, but it also doesn't work. After clicking the program icon the window doesn't even appear, and when looking at task manager I can see that it closes promptly after starting. Also, I tried running Helix Native in Cantabile, which is a freeware VST host, and it also crashed. Please help! EDIT: Managed to find a solution In my case the crash was caused by memory card reader in my PC case. When I disabled it, Native and Edit started to work.
  17. After updating to Helix Floor 3.01 and HX Edit 3.01 I cannot find the new distortion effects in HX Edit. I have them on the Helix Floor but when I save one of the new effects HX Edit does not display them. Anyone else going through this? I have yet to find anything addressing this. Thanks.
  18. I tried to connect my helix line 6 to the computer through usb but when I open hx edit it tries to connect but then it says "connection interrupted". how can I do?
  19. If loading a third-party IR (impulse response) into HX Edit or POD Go Edit results in an out of memory condition, it is likely the source file is too large or contains too many samples. Open a DAW (digital audio workstation) e.g. Cubase, Logic, Reaper, Ableton, etc., or other capable audio recording/editing software, such as Audacity, and import the IR file into a new session/project. Trim the IR so that it is no more than 2,048 samples in length. Most DAWs have a ruler that you can set to beats, minutes/seconds, or samples. Set it to 'samples' in order to make the most accurate time selection. After the file has been trimmed, you're ready to export/bounce the new IR file. Use the item render/export in your DAW and follow these guidelines to ensure compatibility: 24-bit / 48k Mono (1 channel) Must be WAV file format
  20. Hello, I've noticed a bug while using HX Edit. If a user were to expand the window to show the setlist while the screen is maximized then the window is partially cut off because it goes offscreen (image 4, highlighted in blue). This would make it inconvenient for a user because they cannot see the path outputs, nor the parameter values unless they resize the window. I believe the fix for this would be to resize the "main view container" when the setlist is expanded/collapsed instead of resizing the whole window. Would someone from line 6 support be able to review this? Please see my notes below. Thanks, Steps to Reproduce Maximize the HX Edit window with the setlist expanded (image 1) Collapse the setlist (image 2) Maximize the HX Edit window (image 3) Expand the setlist (image 4) Parameter values and path outputs offscreen
  21. If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
  22. I updated both my HX Stomp and HX Edit to 2.92. My IR's work great on my Stomp but are not selectable when connected to HX Edit. When I select a preset with Stomp connected, Edit displays a previous version of the preset prior to my adding IRs to the Stomp preset????? HX Edit 2.92 does not acknowledge any of my 2.92 HX Stomp presets containing Celestion IR's. I did try to backup my HX Stomp but got a bad data error Code - 8606. The pics below show the preset selected using the HX Edit.
  23. I think I've found the origin of a bug that is making my life miserable for a while with my Helix Floor and HX Edit. Surprisingly it's related to the send/return blocs in general! I uploaded the following 2 presets: Preset 1: Vox15_ECM V2 and Preset 2: Rythm_ECM V3. If you select the Preset 1 and add any bloc on the Vax Mags line except for a send/return bloc, it will work fine. But if you add a send/return bloc, save the preset and then select Preset 2. Then from there, reselect Preset 1: voilà! The preset is empty and there is no sound out of it! To be back to normal again, you need to select any other preset (except a "New Preset" or Preset 2) and then reselect Preset 1and voilà: preset & sound are back to normal! Someone else having this damned bug? Not very handy when you want to switch between these two presets in the middle of a song. Rythm_ECM V3.hlx Vox15_ECM V2.hlx
  24. I’m experiencing a curious bug with HX Edit 2.91 and wasn’t sure if it’s a known bug or not. when I’m modifying a preset by doing copy/paste of blocs from another preset, eventually this original preset from which I’m copying blocs appears totally empty in HX Edit. On Helix floor it is still appearing and playing correctly. Then For a while all I need to do is select in HX Edit a very close preset, say 9A if the preset is 9B, and reselect that preset again and everything is fine. Eventually even this little trick doesn’t work and I have to exit the app, reboot the Helix floor ( not sure if it’s really necessary) and restart HX Edit. I know It’s not a big « bug », but it would be fine not to experience this problem everytime I’m working on a preset. It appears on 2.91, don’t know about 2.90 since it was on my Helix for only a day or so.
  25. Probably a bit specialised but... Background I use HX edit with Helix on 2.82 by sending the USB data over a local area network using VirtualHere ( which in their words allows "USB devices to be used remotely over a network just as if they were locally connected" https://www.virtualhere.com/). I use Windows 10 as the client and a raspberry PI for the server. It allows me to sit at the PC playing guitar while the Helix is the other side of the room. The USB connection to Helix appears and HX Edit uses it. Question Since updating to 2.8 HX Edit keeps disconnecting so I wonder if anyone else has managed to find a way of connecting to the Helix USB over a network? USB servers such as Lindy (https://www.lindy.co.uk/usb-c4/4-port-usb-2-0-gigabit-network-server-p8641) might work but I don't really want to spend £80 finding it doesn't! Cheers
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