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Found 20 results

  1. Hi all, I've seen some discussion on this, but nothing so far that has been able to help me figure this out. I just downloaded HX Edit and bought the OwnHammer 412 Rect IR pack. I'm pretty sure I have everything updated and am signed in, but keep getting the following error message when I try to import them: HX Edit was unable to import IRs in this set due to following errors: -8209 - Service does not support the requested function. Any ideas? I have the Line 6 Updater, although it doesn't show any devices that I can update. It currently shows that I'm running Helix LT 2.30 and HX Edit 2.71. Thanks in advance for the help!
  2. Hi, I'm having a problem when transferring files from HX Stomp to HX Edit or Helix Native. I keep getting this error message:- HX Edit was unable to import presets in this set due to following errors:- 8309 incompatible target device type. I only bought the Stomp yesterday and have loaded the latest version of the software onto the Stomp and I also have the latest versions of both HX Edit and Native on my Mac. Any ideas anyone? Thanks in advance for any help you can give me Les
  3. HX Edit 2.51 crashes on my MacBook Pro 2012 running OS 10.8.5 whenever I turn on my Helix LT. This happened before I upgraded the LT to from firmware 2.30 to 2.50 and after I upgraded to 2.50. For you computer nerds (like me :) ) the crash report states that there was an uncaught exception 'NSInvalidArgumentException'. I was able to run the previous version on HX Edit just fine, and there is nothing stating that OS 10.8 is incompatible with HX Edit 2.51. Does anyone have a fix for this (without just stating to try uprading to a newer OS, please).... Thanks!!! P.S.: I upgraded to firmware 2.5 using Windows 7 on a Bootcamp installation, in case anyone is wondering.
  4. laptop/HX Edit nearby but HX Stomp out of view, can I see the tuner on my laptop screen somehow?
  5. squarefrog

    Connection Interrupted regularly

    I'm really struggling with a solid USB connection to the Helix. I use the cable provided by Line 6, in the back of a Mac Mini, with nothing else plugged into any of the ports. I've never been able to update the Helix on the first try, it usually takes 4-5 attempts for an upgrade to happen, and in the meantime I lose all my presets. I only use HX Edit when I want to load Its, but after copying 4 or 5 Its, the connection drops with "Connection Interrupted" at the bottom. I've never had such an unstable connection to a device, especially one that has integral power so isn't drawing power over USB. What can I do to solve this, as this is an incredibly frustrating situation.
  6. I just got a brand new HX Effects the other day and I am going to use it at my church. To get started on some presets, I purchased some worship presets off a website that was particularly made for the HX Effects. I updated the firmware on the HX Effects to version 2.71 and I also have version 2.71 of the HX Edit. When I open up HX Edit and click import preset, once I click yes on "do you want to overwrite the existing preset?", HX Edit automatically closes. I am using a Macbook Air running macOS Mojave. I've tried restarting my laptop several times as well as restarting the HX Effects and it still does the same thing. Before I contact Line 6 Support, I thought I would ask you guys.
  7. Joshuaconrey

    HX Edit Won't Open

    Hi folks; First time posting on the forums, and I'm hoping you all can help me out. I just successfully updated to firmware 2.50 for Helix (which is everything I hoped it would be :D ), and I'm trying to use HX Edit. I downloaded it successfully, but when I click on the application icon to open it, it starts to open the black window, then immediately shuts down with the message "HX Edit quit unexpectedly." I've tried deleting and re-downloading with the same result. I opened the app directly from the 'Applications' folder, not from a shortcut. I'm running a Mac with OS X 10.8.5, and haven't had any trouble with Line 6 or Helix software heretofore. This was the first version of 'HX Edit' that I've installed. Prior to this I was using the old 'Helix' app (which I've already deleted). I'm not worried about restoring any preset or IR backups, I just want the app to open and work properly. Any tips or solutions to this problem would be greatly appreciated! Thanks! [Moderators, if there is an existing topic on this issue, feel free to move my post there. This is my first time posting and I don't know how all of this works just yet.]
  8. I am trying to import some of Jason Sadites presets from the customtone page. I download the .hlx files, and import them from hx edit onto the helix. The tones are loaded just fine, but the bypass/controller assignment does not show up on the actual Helix LT. Is this the intended behaviour (I hope not), or am I doing something wrong. Best
  9. Cant connect my hx effects on hx edit, it says code 8207 I just recently purshased this device and I cant use from my pc.
  10. I just uploaded a request in IdeaScale asking for the ability to view parameter differentials between snapshots in the Inspector window. Anybody else wish they could see all parameter comparisons without jumping back and forth block-by-block?
  11. Hi! hoping to share some presets for the HX effects and try some from others. Is their a good place to find / download these as well as IRs. Thanks
  12. Disclaimer: I have a fully up to date HXFX and HX EDIT software. Have rebooted and restarted software many times. Brand new MacBook Pro. No dongles or usb hubs are being used. Usb c to usb b cable. Also I don't own any other HELIX family pedals. The issue I'm having is when connecting my HXFX to the edit software. It will not save the Bypass state of a pedal when SAVING via EDIT software. (command s) It will also not save different parameter values between Snapshots when saving via sofware. Now If I change the Bypass state or Snapshot parameter values of a pedal via the software or hardware, and hit save on the hardware it self, it will save that. The only thing (that I notice) the HX edit will actually save is what pedals I put in the chain, and preset parameter values. When using (command S). My workaround is to just use the SAVE buttons on the pedal itself. Is anyone else experience this.
  13. I'm trying to install the newest HX Edit update, but it fails to verify. Line 6 has a note on the download page for if that issue occurs to download the Line 6 MD5 Checksum utility but the link leads to a page that says there is no Line 6 MD5 Checksum utility download. HELP! Not sure what I did. But it works. haha
  14. Hello there I recently purchased the Helix LT and I have been enjoying it both for playing at home, and for party gigs. I realised that I can practise in my room by connecting it through the USB, and play through my jbl LSR305 monitors, which really sounds great, and also gives convenient parameter control through the HX edit software. A recurring error is however stifling my enthusiasm. When I've been playing for say 5-10 minutes, the Helix freezes and becomes unresponsive. In the HX edit software it disconnects from the device, and refuses to recognise that the helix is still connected. The sound goes through unaltered, but I can now no longer change parameters, and to access this again I have to reboot the pedal (discarding possible changes). This is really problematic, as it essentially removes the functionality that I want from the pedal, and googling it has yielded no results. Does anyone have similar experiences? My specs are: Helix LT is running v2.54.0 firmware. 13'' MacBook pro running high sierra 10.13.5 HX edit v. 2.52 playing through Logic Pro X v. 10.2.0 Best, Jonas
  15. Hi there. Just got my HX. Hooked it up with Windows 10, updated firmware and downloaded latest HX Edit. It runs, but the Windows Flow Windows, does not appear. Is this a trimmed down version of the Normal Helix and just functions as a preset manager, or it is a full blow editor? Thanks,.
  16. colind

    HX Effects

    Running HX Effects firmware v2.54 & HX Edit v2.52 on a Windows 10 PC. HX Effects cannot run a backup as error code -8606 appears when the program gets to 'Presets'. Also, the only screen that is available in HX Edit shows the Presets but no further info is shown and the only options are to copy/import/export them. The 'Impulses' screen is blank. I've tried on 2 PC's and the results are identical. Any ideas as to what's wrong?
  17. pauljoy

    HX Effects Backup Restore

    Hi all. So I've been told by Line 6 support to return my HX Effects for a replacement as they think the -28 boot error is in fact a hardware issue. So I've spent a lot of time programming multiple presets all with 4 snapshots for key parts of songs, I don't want to lose ll that work so I've run a backup using HX Edit which seemed to work fine but after reading a report that a restore does not restore snapshot settings I'm concerned. Can anybody please tell me if they have had success restoring to the HX Effects and retained all settings including snapshots? Thanks
  18. abaxe

    Update 2.50 Help!

    So I wanted to update my Helix floor unit. I downloaded the latest HX edit update but when I go to "create backup", HX Edit unexpectedly shuts down. I tried uninstalling HX Edit and installing HX edit 2.30 but the same result happens. I'm using a MacBook Air and after HX edit shuts down it gives me the option to "report" it but it sends that to Apple. So this may be a computer issue... I don't know... any advice? Thanks
  19. You can download it here: http://line6.com/data/6/0a020a3f991d5a1de0bc033cb/application/pdf/HX%20Edit%20Pilot's%20Guide%20-%20English%20.pdf (...don't know how long it's already available ;) ...)
  20. This is a major improvement if you have a high-res Windows display (beyond 1080), the text in the old editor was microscopic (even with display scaling on) and certain features were overlapping or displaying incorrectly. First time I've ever been able to actually use the editor with my laptop while I'm playing, finally!!! Great work, thank you. Now if only they'd completely redesign the reverbs, I'd be a very happy camper. :D :D :D PS - Space Echo is AWESOME.
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