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Found 36 results

  1. Hello, how are you? I would like to know what I can do, I updated HX UPDATE AND HX EDIT, but I did not disconnect my HX STOMP and now my pc does not recognize it, it is not detected by windows or mac: '( What I can do ????
  2. Hello, I've noticed a bug while using HX Edit. If a user were to expand the window to show the setlist while the screen is maximized then the window is partially cut off because it goes offscreen (image 4, highlighted in blue). This would make it inconvenient for a user because they cannot see the path outputs, nor the parameter values unless they resize the window. I believe the fix for this would be to resize the "main view container" when the setlist is expanded/collapsed instead of resizing the whole window. Would someone from line 6 support be able to review this? Please see my notes below. Thanks, Steps to Reproduce Maximize the HX Edit window with the setlist expanded (image 1) Collapse the setlist (image 2) Maximize the HX Edit window (image 3) Expand the setlist (image 4) Parameter values and path outputs offscreen
  3. If Helix Native / HX Edit crashes or loads with an empty screen on your Windows computer, check to see that your system drive is assigned to Disk 0. We have seen numerous reports of this working for customers running into this problem, as shown in this forum post: https://line6.com/support/topic/49342-hx-edit-281-and-helix-native-starting-with-with-a-blank-screen-and-crash/?do=findComment&comment=330021 The workaround was found and reported by user Camelot_One, and his post goes into detail on checking your drives and ways to rearrange them so that one of them shows as Disk 0. Microsoft Surface Book/Surface Pro users and HX Edit: Some users have reported that ejecting their internal memory card slot on the Surface book/Surface Pro has helped solve this issue. If HX Edit is having trouble opening, it's a possible work-around.
  4. I updated both my HX Stomp and HX Edit to 2.92. My IR's work great on my Stomp but are not selectable when connected to HX Edit. When I select a preset with Stomp connected, Edit displays a previous version of the preset prior to my adding IRs to the Stomp preset????? HX Edit 2.92 does not acknowledge any of my 2.92 HX Stomp presets containing Celestion IR's. I did try to backup my HX Stomp but got a bad data error Code - 8606. The pics below show the preset selected using the HX Edit.
  5. I think I've found the origin of a bug that is making my life miserable for a while with my Helix Floor and HX Edit. Surprisingly it's related to the send/return blocs in general! I uploaded the following 2 presets: Preset 1: Vox15_ECM V2 and Preset 2: Rythm_ECM V3. If you select the Preset 1 and add any bloc on the Vax Mags line except for a send/return bloc, it will work fine. But if you add a send/return bloc, save the preset and then select Preset 2. Then from there, reselect Preset 1: voilà! The preset is empty and there is no sound out of it! To be back to normal again, you need to select any other preset (except a "New Preset" or Preset 2) and then reselect Preset 1and voilà: preset & sound are back to normal! Someone else having this damned bug? Not very handy when you want to switch between these two presets in the middle of a song. Rythm_ECM V3.hlx Vox15_ECM V2.hlx
  6. I’m experiencing a curious bug with HX Edit 2.91 and wasn’t sure if it’s a known bug or not. when I’m modifying a preset by doing copy/paste of blocs from another preset, eventually this original preset from which I’m copying blocs appears totally empty in HX Edit. On Helix floor it is still appearing and playing correctly. Then For a while all I need to do is select in HX Edit a very close preset, say 9A if the preset is 9B, and reselect that preset again and everything is fine. Eventually even this little trick doesn’t work and I have to exit the app, reboot the Helix floor ( not sure if it’s really necessary) and restart HX Edit. I know It’s not a big « bug », but it would be fine not to experience this problem everytime I’m working on a preset. It appears on 2.91, don’t know about 2.90 since it was on my Helix for only a day or so.
  7. Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application HX Edit was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  8. Hey, My Hx Edit is in some sort of conflict with Logic Pro X. A simple patch change on HX EDIT calls out the plugin presets on the respective Logic track assigned to record (USB) and I cant find the connection point to break it off. Is this familiar to anyone? Thanks
  9. Hey guys. I want to back up my presets on HX edit before I update to the new firmware. When I open up HX Edit 2.71 though it keeps saying 'connection interrupted'. Anyone else ecounter this problem? Thanks
  10. Probably a bit specialised but... Background I use HX edit with Helix on 2.82 by sending the USB data over a local area network using VirtualHere ( which in their words allows "USB devices to be used remotely over a network just as if they were locally connected" https://www.virtualhere.com/). I use Windows 10 as the client and a raspberry PI for the server. It allows me to sit at the PC playing guitar while the Helix is the other side of the room. The USB connection to Helix appears and HX Edit uses it. Question Since updating to 2.8 HX Edit keeps disconnecting so I wonder if anyone else has managed to find a way of connecting to the Helix USB over a network? USB servers such as Lindy (https://www.lindy.co.uk/usb-c4/4-port-usb-2-0-gigabit-network-server-p8641) might work but I don't really want to spend £80 finding it doesn't! Cheers
  11. I have a 2018 Macbook Pro and up until about 2 weeks ago, the DAW I use and HX edit doesn't recognize my HX Stomp. Is this likely because of a problem with Catalina? If so, when will it be fixed? Anyone else experiencing this problem?
  12. Ok, so I am a noob to Helix, but not a complete noob. I'm a software developer, good with tech. But, I'm seeing some weird behavior with editing snapshots in HX Edit that doesn't seem to match up with how they are supposed to work. Before I dig into this, let me say my global preferences are set to discard changes to snapshots. So, I have to save them or they get discarded. So I have this lead patch, and I want that exact setup for Snapshot 2, but I want to customize Snapshot 1 and save it as a more dialed down sound. Basically 1=rhythm, 2=lead. I bypass a couple of effects, and I make some significant tweaks to parameters on the 10-band EQ. I save the patch (thus saving my snapshot changes), then switch to Snapshot 2. When I do that, the bypassed pedals are no longer bypassed, which is what you would expect. However, the EQ parameters stay the same. They don't bounce back to Snapshot 2 settings. If I now edit them again, save the patch, and go back to Snap1, they are once again NOT restored to Snap1 EQ settings. What gives here? My understanding is it should restore the individual parameters on each block?
  13. I'd like to be able to have an instance of HX Edit installed onto a thumb drive so that I can utilize the program on different computers in cases where I do not have admin access to install the program. This would be for PCs, Windows 7 or 10. I would not have thought to even try this, but I recently installed Reaper which has a check box on the install to do a 'portable install' for the same reasons listed above. Thanks for any help!
  14. HX Edit 2.82 bug with Customizing a Footswitch Label in command center. Cannot name more than one footswitch. I have to go on the Helix Floor directly to name them. Is it a known bug? I haven’t seen anything about this in the forum. thanks in advance.
  15. Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the Gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application HX Edit was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.
  16. Hi folks; First time posting on the forums, and I'm hoping you all can help me out. I just successfully updated to firmware 2.50 for Helix (which is everything I hoped it would be :D ), and I'm trying to use HX Edit. I downloaded it successfully, but when I click on the application icon to open it, it starts to open the black window, then immediately shuts down with the message "HX Edit quit unexpectedly." I've tried deleting and re-downloading with the same result. I opened the app directly from the 'Applications' folder, not from a shortcut. I'm running a Mac with OS X 10.8.5, and haven't had any trouble with Line 6 or Helix software heretofore. This was the first version of 'HX Edit' that I've installed. Prior to this I was using the old 'Helix' app (which I've already deleted). I'm not worried about restoring any preset or IR backups, I just want the app to open and work properly. Any tips or solutions to this problem would be greatly appreciated! Thanks! [Moderators, if there is an existing topic on this issue, feel free to move my post there. This is my first time posting and I don't know how all of this works just yet.]
  17. I'm really struggling with a solid USB connection to the Helix. I use the cable provided by Line 6, in the back of a Mac Mini, with nothing else plugged into any of the ports. I've never been able to update the Helix on the first try, it usually takes 4-5 attempts for an upgrade to happen, and in the meantime I lose all my presets. I only use HX Edit when I want to load Its, but after copying 4 or 5 Its, the connection drops with "Connection Interrupted" at the bottom. I've never had such an unstable connection to a device, especially one that has integral power so isn't drawing power over USB. What can I do to solve this, as this is an incredibly frustrating situation.
  18. Hi all, I've seen some discussion on this, but nothing so far that has been able to help me figure this out. I just downloaded HX Edit and bought the OwnHammer 412 Rect IR pack. I'm pretty sure I have everything updated and am signed in, but keep getting the following error message when I try to import them: HX Edit was unable to import IRs in this set due to following errors: -8209 - Service does not support the requested function. Any ideas? I have the Line 6 Updater, although it doesn't show any devices that I can update. It currently shows that I'm running Helix LT 2.30 and HX Edit 2.71. Thanks in advance for the help!
  19. I'm trying to install the newest HX Edit update, but it fails to verify. Line 6 has a note on the download page for if that issue occurs to download the Line 6 MD5 Checksum utility but the link leads to a page that says there is no Line 6 MD5 Checksum utility download. HELP! Not sure what I did. But it works. haha
  20. Hi, I'm having a problem when transferring files from HX Stomp to HX Edit or Helix Native. I keep getting this error message:- HX Edit was unable to import presets in this set due to following errors:- 8309 incompatible target device type. I only bought the Stomp yesterday and have loaded the latest version of the software onto the Stomp and I also have the latest versions of both HX Edit and Native on my Mac. Any ideas anyone? Thanks in advance for any help you can give me Les
  21. HX Edit 2.51 crashes on my MacBook Pro 2012 running OS 10.8.5 whenever I turn on my Helix LT. This happened before I upgraded the LT to from firmware 2.30 to 2.50 and after I upgraded to 2.50. For you computer nerds (like me :) ) the crash report states that there was an uncaught exception 'NSInvalidArgumentException'. I was able to run the previous version on HX Edit just fine, and there is nothing stating that OS 10.8 is incompatible with HX Edit 2.51. Does anyone have a fix for this (without just stating to try uprading to a newer OS, please).... Thanks!!! P.S.: I upgraded to firmware 2.5 using Windows 7 on a Bootcamp installation, in case anyone is wondering.
  22. laptop/HX Edit nearby but HX Stomp out of view, can I see the tuner on my laptop screen somehow?
  23. I just got a brand new HX Effects the other day and I am going to use it at my church. To get started on some presets, I purchased some worship presets off a website that was particularly made for the HX Effects. I updated the firmware on the HX Effects to version 2.71 and I also have version 2.71 of the HX Edit. When I open up HX Edit and click import preset, once I click yes on "do you want to overwrite the existing preset?", HX Edit automatically closes. I am using a Macbook Air running macOS Mojave. I've tried restarting my laptop several times as well as restarting the HX Effects and it still does the same thing. Before I contact Line 6 Support, I thought I would ask you guys.
  24. I am trying to import some of Jason Sadites presets from the customtone page. I download the .hlx files, and import them from hx edit onto the helix. The tones are loaded just fine, but the bypass/controller assignment does not show up on the actual Helix LT. Is this the intended behaviour (I hope not), or am I doing something wrong. Best
  25. Cant connect my hx effects on hx edit, it says code 8207 I just recently purshased this device and I cant use from my pc.
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