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Background Apple has recently pivoted away from using Intel-based CPUs with its computers, instead favoring the Apple Silicon processor, also known as the M1 Chip. Both Intel and Apple Silicon systems run on macOS 11.0 Big Sur. As it stands, some Line 6 products are not fully supported on computers using Apple Silicon processors, so we cannot offer technical support for those products installed on M1 systems at this time. We highly encourage you to check with the manufacturers' websites of your music system’s hardware and software for M1 compatibility. Workaround on M1 Systems NOTE: Any workarounds offered are not official solutions. Issues experienced with workarounds offered cannot be addressed until official support is offered. Starting with Big Sur macOS 11, Apple introduced Rosetta v2, which allows applications to run in an emulated mode. Rosetta runs automatically with our software that is NOT a plugin. To use Rosetta with our plugins, locate your DAW in the Applications folder. Use command ⌘+I and check the “Open in Rosetta” box. You may have to rescan your plugins afterwards. Testing Applications and plugins tested (latest versions) on M1 systems running macOS 11.0 Big Sur: Helix Native: working as expected on DAWs running under Rosetta Echo Farm 3.0: working as expected on DAWs running under Rosetta Amp Farm 4.0: working as expected on DAWs running under Rosetta POD Farm 2 (Plugin): working on DAWs running under Rosetta, but takes a few seconds to appear after adding an instance of the plugin POD Farm 2 (Standalone): working as expected Ampeg SVT Suite: working as expected on DAWs running under Rosetta HX Edit: working as expected POD Go Edit: working as expected Powercab Edit: working as expected POD HD500 Edit: App launched properly, device was unable to connect POD HD500X Edit: App launched properly, device was unable to connect POD Pro X Edit: App launched properly, device was unable to connect Spider Valve Mk II Edit: working as expected Spider V Remote: working as expected Spider IV Remote: working as expected Workbench HD: working as expected Line 6 FBV Control: working as expected Line 6 Updater: working as expected Line 6 License Manager: installs as expected, yet devices do not populate in Line 6 License Manager. There is currently an open bug for this issue. Tested and available: M1-compatible Hardware Audio Drivers for: Helix Helix LT Helix Rack HX Stomp HX Stomp XL POD Go POD Go Wireless POD HD POD HD Pro POD HD Pro X POD HD500 POD HD500X Hardware Audio Drivers for most TonePort/POD Studio products (see below for exceptions) Will not be updated to support Silicon-based systems: StageScape: Audio Driver POD X3: Audio Drivers, Editors, Updaters, Control Panel app and License Manager POD XT: Audio Drivers, Editors, Updaters, Control Panel app and License Manager TonePort UX8: Audio Drivers, Updaters, Control Panel app and License Manager TonePort/POD Studio KB37: Audio Drivers, Updaters, Control Panel app and License Manager POD HD300/400 Line 6 Monkey

日本語は下記をご覧ください Voir ci-dessous pour le Français Siehe unten für Deutsch Vea abajo para Español Vedi sotto per l'italiano Line 6 Software Compatibility With macOS 11 Big Sur The following applications have been tested for general compatibility with macOS 11 Big Sur running on Intel CPU systems, with no issues found. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers FBV Control POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Additionally, the Apple Silicon M1 chip compatibility KB article lives here. We encourage anyone having issues with our software to contact our support staff at www.Line6.com/company/contact. Line 6ソフトウェア製品のmacOS 11 Big Surとの互換性情報 以下のアプリケーションのmacOS 11 Big Surとの互換性を検証し、問題なく動作することを確認しています。 Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Line 6ソフトウェア製品との互換性で問題が生じている場合は、www.Line6.com/company/contactへアクセスし、サポートスタッフまでお問い合わせください。 Line 6サポートチーム Compatibilité des logiciels Line 6 avec macOS 11 Big Sur La compatibilité générale des applications suivantes a été testée avec macOS 11 Big Sur et aucun problème n’a été détecté. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Nous invitons toute personne qui rencontrerait des problèmes avec nos logiciel à contacter notre service d’assistance à l’adresse www.Line6.com/company/contact. L’équipe d’assistance Line 6 Line 6-Software-Kompatibilität zu macOS 11 Big Sur Folgende Anwendungen wurden auf ihre allgemeine Kompatibilität zu macOS 11 Big Sur getestet. Dabei wurden keine Probleme festgestellt. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Dennoch möchten wir alle Anwender, die Probleme mit unserer Software haben, bitten, sich unter www.Line6.com/company/contact an unsere Support-Abteilung zu wenden. Ihr Line 6 Support-Team Compatibilidad del software de Line 6 con macOS 11 Big Sur Se ha probado la compatibilidad general de las aplicaciones siguientes con macOS 11 Big Sur y no se han encontrado problemas. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Si se presenta algún problema con nuestro software, lo invitamos a que se ponga en contacto con nuestro equipo de atención al cliente en www.Line6.com/company/contact. El equipo de atención al cliente de Line 6 Compatibilità del Software Line 6 con macOS 11 Big Sur È stata testata la compatibilità delle seguenti applicazioni con macOS 11 Big Sur, non è stato riscontrato nessun problema. Helix Native HX Edit Line 6 License Manager Line 6 Updater Echo Farm Amp Farm Hardware Drivers POD Farm 2.5 POD Go Edit POD HD Edit POD HD Pro Edit POD HD Pro X Edit POD HD300 Edit POD HD400 Edit POD HD500 Edit POD HD500X Edit Powercab Edit Spider IV Edit Spider V Remote Spider Valve MKII Edit Workbench HD Invitiamo chiunque rilevi problemi con il nostro software a contattare il nostro staff di supporto su www.Line6.com/company/contact Lo Staff di Supporto Line 6

Problem: After upgrading to macOS Catalina, some mac users found that some apps can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close. Solution: Make sure you have dragged the installer package to /Applications to complete the installation. Our users have found that dragging the package into the Applications folder works best. This package appears after the installer .dmg file is opened. Problem: If you try to open the installer you downloaded, and you are blocked by the Mac System. You may need to disable the gatekeeper within your system preferences. You may see a prompt like this: Solution: 1. Go to “System Preferences” then “Security & Privacy”. Under the General tab, you will see a message at the bottom, “Application "Line 6 Updater" was blocked from opening because it is not from an identified developer.” 2. Click on “Open anyway” and the application will be opened.

We can confirm that the Sonic Port VX is a functioning audio interface on an M1 Big Sur MacBook pro at 44.1 and 48kHz. The device enumerates in the system sound preferences, streams audio and records in Pro Tools as both a microphone (mono/stereo) and a direct electric input.

macOS 10.13/10.14/10.15/11.4 has implemented an additional security layer for kernel extension drivers, such as the Line 6 audio drivers. After the Line 6 device is connected, the customer must open the Security Control Pane and accept the Line 6 driver in order for the device to be recognized. Typically, but not always you'll see this message when your driver gets blocked, or is not available for use with your DAW: However, sometimes the driver gets blocked and the message won't appear. Your driver and hardware simply won't work. In either case, you'd need to approve the driver in System Preferences > Security & Privacy: Additional information about this change can be found at https://developer.apple.com/library/content/technotes/tn2459/_index.html#//apple_ref/doc/uid/DTS40017658 For some cases if the "Allow" button does not change anything, or the "Allow" button does NOT disappear after clicking. Please try these steps: Go into: System Preferences > Keyboard > Shortcuts > Select 'All Controls'. Then: Go back to System Preferences > Privacy & Security > Press 'Tab' until 'Allow' is selected > Press 'Spacebar'. Note: the Privacy & Security page may need to be unlocked before 'Tab' will work.