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Found 2 results

  1. squarefrog

    Connection Interrupted regularly

    I'm really struggling with a solid USB connection to the Helix. I use the cable provided by Line 6, in the back of a Mac Mini, with nothing else plugged into any of the ports. I've never been able to update the Helix on the first try, it usually takes 4-5 attempts for an upgrade to happen, and in the meantime I lose all my presets. I only use HX Edit when I want to load Its, but after copying 4 or 5 Its, the connection drops with "Connection Interrupted" at the bottom. I've never had such an unstable connection to a device, especially one that has integral power so isn't drawing power over USB. What can I do to solve this, as this is an incredibly frustrating situation.
  2. I purchased the home studio bundle from Guitar Center that has the mac mini and comes with basic protools, garageband, ableton, etc. It also is supposed to come with podfarm 2.5 near as I can tell from all the literature that came with the bundle, but only has podfarm 2. What can I do at this point? Customer service? Ongoing issue? Or STFU and pay to download 2.5? I am VERY computer-illiterate...I can press record, and play around until I get good tones, but that's essentially what I know.
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