Jump to content

Digital_Igloo

Members
  • Content Count

    2,106
  • Joined

  • Last visited

  • Days Won

    95

Digital_Igloo last won the day on June 6 2018

Digital_Igloo had the most liked content!

Community Reputation

1,107 Excellent

About Digital_Igloo

  • Rank
    Line 6 Staff

Profile Information

  • Gender
    Not Telling
  • Location
    Calabasas, CA
  • Registered Products
    1

Recent Profile Visitors

5,812 profile views
  1. Nope; POD and Helix/HX are different lines. In the future, we *may* (read: TBD) allow copy/paste of individual blocks from POD Go Edit to HX Edit, but we have no current plans to support full preset conversion. When Global Settings > Ins/Outs > Return Type is set to "Aux In", the Return acts as a stereo input that is mixed in with the processed output. There is never any processing on the Aux Input signal. It's designed for jamming along with iPods, mixers, etc. Oh, and we now have an official POD Go subforum: https://line6.com/support/forum/97-pod-go/
  2. Digital_Igloo

    POD Go FAQ

    POD Go FAQ What’s the deal with POD Go? POD Go is Line 6’s all new next generation POD, built to toss into your backpack or carry-on and take anywhere. Oh, and it’s incredibly easy to use—might be the easiest POD since the original POD in 1999. How much can you run simultaneously? Each preset in POD Go includes the following blocks: Input with Noise Gate Amp or Preamp (all HX models) Hybrid Cab from Helix—OR—1x Impulse Response (up to 128 user IRs can be loaded into POD Go via the Mac/PC editor) Preset EQ (any HX type) Wah (any HX type) Up to 4 additional effects (any HX type), with the following caveats: Three HX effects models have been omitted due to their size (Tone Sovereign, Clawthorn Drive, and Cosmos Echo) All Distortions, Dynamics, and Pitch/Synth blocks are mono only All other effects are stereo only Volume Pedal FX Loop (mono or stereo) Output with Volume and Pan The FX Loop and Preset EQ blocks are automatically assigned to stomp switches, and adding any additional effects automatically assigns them to the remaining stomp switches. Press and hold any two stomp switches to swap them. If it has nearly all models from HX and Helix products, why call this a POD at all? The original POD set the standard for ease-of-use in digital guitar and bass products. We wanted POD Go to be ridiculously easy-to-use, which meant purposefully omitting some power user features one would expect to find in HX or Helix-branded products. And not putting the best modeling possible in a box just because it happens to be less expensive—or have a different name—is weak sauce. What about some of the cooler Helix features like Snapshots, color switch rings, block copy/paste, 3-second footswitch assignment, 3-second controller assignment, multichannel USB audio, and re-amping? POD Go has all of these. So can you use this on professional gigs? Of course. The main outputs on POD Go are balanced/unbalanced and with TRS 1/4” to XLR M cables, can feed the front-of-house mixer—in stereo—without additional DI boxes. Then the 1/4” AMP OUT can be sent to your amp onstage (either echoing the Main Outs or tapped off before the Cab/IR block). The routable stereo send/return jacks can be used for 4-Cable Method. Is there a Mac/PC editor? Yes. POD Go Edit should be available by the time POD Go ships. Does POD Go have an audio interface? Yes. POD Go has a 24-bit/96kHz, 4-in/4-out audio/MIDI interface with re-amping built in. Why didn’t you put VDI, L6 LINK, AES/EBU, S/PDIF, MIDI, parallel paths, dual DSPs, cap-sense switches, scribble strips, blah blah blah?! Because POD shouldn’t cost what Helix costs. Dimensions/weight? Is it smaller than POD HD500X? 14.1”w x 9.1”d x 3.5”h; 5.2lbs It’s way smaller and lighter than POD HD500X. Fits inside pretty much any backpack or carry-on. What’s the price? POD Go sells for $449.99 US street. When is POD Go shipping? April.
  3. Once a preset's been created, I almost never use the joystick. Just touch the stomp switches (or press the AMP button). It won't get you to effects blocks not already assigned to switches, but it should get you within a click or two.
  4. It doesn't, but you can lock the Main Volume knob, which is what most people don't want messed with. From the Global Settings > Ins/Outs menu, press PAGE> twice to view page 3. Turn Knob 3 (Volume Knob controls) to something other than the outputs you're using. For example, if you're using both XLR and 1/4" outputs, choose "Digital."
  5. Just bug fixes, but there are a lot of 'em:
  6. Just bug fixes, but there are a lot of 'em:
  7. Helix/HX Firmware 2.82, HX Edit 2.82, and Helix Native 1.82 contain numerous bug fixes and is strongly recommended for all Helix and HX users. As 2.80 (released 18. July 2019) contained massive changes to the underlying Helix architecture, it required a fairly involved double-update procedure. Once your Helix/HX hardware has been updated to 2.80, however, it's much simpler to update to newer versions. Therefore, we've provided two distinct update procedures, depending on the current firmware of your Helix/HX hardware. If you're not sure which firmware your Helix/HX hardware is running, just restart it and look at the display. Updating to 2.82 from 2.80 or 2.81 (READ ME!) Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp IMPORTANT! The following instructions are only for those who've already successfully updated their Helix/HX Hardware to 2.80. If you're running 2.71 or earlier, skip down to "Updating to 2.81 from 2.71 or Earlier (READ ME!)". STEP 1a—Backing Up Helix/HX Hardware Connect your Helix/HX processor to a Mac or PC via USB and turn it on. Do not use any sort of USB hub. Open the 2.80/2.81 version of HX Edit (NOT the new HX Edit 2.82). From the top File menu, select "Create Backup..." Click "Create Backup." STEP 1b—Backing Up Helix Native If you don't currently own Helix Native, skip this step. Open any instance of Helix Native 1.80/1.81 (NOT the new Helix Native 1.82) within your DAW and click the "My Account" button in the lower left corner to open the Preferences window. From the General tab, click "Export Bundle." Choose the destination folder and click "Save." STEP 2—Updating HX Edit to 2.82 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Turn off or disconnect any connected Helix or HX hardware. Log onto line6.com. Once logged in, download HX Edit 2.82, available here: HX Edit 2.82 for Max OS X HX Edit 2.82 for Windows 7, 8, or 10 Read the Software License Agreement (hahaahaaa!) and click "Accept and Download." Once the software has downloaded, double-click the installer and follow the prompts. STEP 3—Updating Helix/HX Firmware to 2.82 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.82!) If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect Helix/HX to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater, enter your Line 6 Username and Password, and click "Sign In." A big green box appears with a picture of your Helix/HX product. Click the big green box and then click "Update" next to Version: 2.82. Carefully read the instructions, click "Continue," and then "Accept." When finished, your Helix/HX device restarts automatically and may begin rebuilding your presets. If so, let it finish. IMPORTANT! If you run into an issue during the update process such as the update procedure not completing or if you receive an error message, we strongly recommend trying a different USB port and/or USB cable. USB 2.0 or greater ports and cables are highly recommended. For Windows computers, USB ports on the back of desktop PCs (closest to the power connector) have proven to be the most reliable. STEP 4—OPTIONAL: Loading the 2.8X Factory Presets/Templates IMPORTANT! The following procedure will COMPLETELY ERASE ALL OF YOUR CUSTOM PRESETS! If you want to keep them, make sure you back them up first! (See "STEP 1a—Backing Up Helix/HX Hardware" above.) Turn off your Helix/HX processor. Depending on your type of Helix/HX product, follow the procedure below: Helix Floor/LT—While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix/Helix LT. Wait for "Will restore stock Presets and Setlists..." and let go Helix Rack/Control—While holding knobs 3 and 4 below the screen, turn on Helix Rack. Wait for "Will reset Presets..." and let go HX Effects—While holding footswitches 5 and 6 (middle two switches on the bottom row), turn on HX Effects. Wait for "Will reset Presets..." and let go HX Stomp—While holding footswitches 1 and 2, turn on HX Stomp. Wait for "Will reset Presets..." to appear on the screen and let go Helix Native—Click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Restore Factory Setlists" STEP 5a—OPTIONAL: Restoring Helix/HX Presets, IRs, and Global Settings from a Backup Connect your Helix/HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Open the NEW VERSION OF HX Edit 2.82 you installed in "STEP 2—Updating HX Edit to 2.82" above. From the top File menu, select "Restore from Backup." Browse to the backup file and click "Open." STEP 5b—OPTIONAL: Restoring Helix Native from a Backup If you don't currently own Helix Native, skip this step. Open any instance of Helix Native within your DAW and click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Import Bundle." Browse to the location chosen in STEP 2 above and click "Open." Updating to 2.82 from 2.71 or Earlier (READ ME!) IMPORTANT! The following instructions are only for those who have not yet updated their Helix/HX Hardware to 2.80. If you're already at 2.80, jump up to the section "Updating to 2.81 from 2.80 or 2.81 (READ ME!)" Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp STEP 1a—Backing Up Helix/HX Hardware Connect your Helix/HX processor to a Mac or PC via USB and turn it on. Do not use any sort of USB hub. Open YOUR CURRENT VERSION of HX Edit (NOT the new HX Edit 2.82). From the top File menu, select "Create Backup..." Click "Create Backup." TIP: If you want to load the 2.8X factory presets and hotkey templates, it's better to manually back up individual setlists, so you can later import them into empty setlists. To do this, from the preset library along the left side, select the setlist you want to back up and click "Export." Choose a destination folder and click "Save." Repeat for any other setlists you want to back up. STEP 1b—Backing Up Helix Native If you don't currently own Helix Native, skip this step. Open any instance of YOUR CURRENT VERSION of Helix Native (NOT the new Helix Native 1.82) within your DAW and click the "My Account" button in the lower left corner to open the Preferences window. From the General tab, click "Export Bundle." Choose the destination folder and click "Save." TIP: If you want to load the 2.8X factory presets, it's better to manually back up individual setlists, so you can later import them into empty setlists. To do this, from the preset library along the left side, select the setlist you want to back up and click the small yellow "Export." Choose a destination folder and click "Save." Repeat for any other setlists you want to back up. STEP 2—Updating HX Edit to 2.82 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Turn off or disconnect any connected Helix or HX hardware. Log onto line6.com. Once logged in, download the latest version of HX Edit, available here: HX Edit 2.82 for Max OS X HX Edit 2.82 for Windows 7, 8, or 10 Read the Software License Agreement (hahaahaaa!) and click "Accept and Download." Once the software has downloaded, double-click the installer and follow the prompts. NOTE: Installing HX Edit 2.82 automatically installs the latest version of Line 6 Updater, which is required to update the firmware. STEP 3a—Updating Helix Floor/Rack/LT to 2.82 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.82!) If you have HX Effects or HX Stomp, skip to STEP 3b below instead. If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect Helix to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.82 in "STEP 2—Updating HX Edit to 2.82" above. Enter your Line 6 Username and Password and click "Sign In." A big green box appears with a picture of your Helix product. Click the big green box and then click "Update" next to Version: 2.82. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click "Continue," and then "Accept." A warning dialog appears, telling you that Helix will be reset twice. Think "Hmm, maybe I should've backed up first? Nah, I insist on subverting the dominant paradigm," and click "OK." Helix begins updating. As wholly expected, because we warned you... because you always read the instructions... halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS. Click "OK" again. When finished, Helix restarts automatically and begins rebuilding your presets. Let it finish. IMPORTANT! This may take some time. If Helix appears to not respond for many minutes, see the message directly below step 8. If you have Helix Rack/Control, turn on Helix Control. Helix Rack reads "Helix Control must be updated to work properly. Update now?" Press Knob 6 (OK) to update Helix Control. IMPORTANT! If you run into an issue during the update process such as the update procedure not completing or if you receive an error message, we strongly recommend trying a different USB port and/or USB cable. USB 2.0 or greater ports and cables are highly recommended. For Windows computers, USB ports on the back of desktop PCs (closest to the power connector) have proven to be the most reliable. NOTE: Updating the firmware does not automatically load any new presets. See "STEP 4—Loading the 2.8X Factory Presets/Templates" below. STEP 3b—Updating HX Effects/HX Stomp to 2.82 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.82!) If you have Helix Floor, Helix Rack/Control, or Helix LT, follow STEP 3a above instead. Shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect your HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.82 in "STEP 2—Updating HX Edit to 2.82" above. Enter your Line 6 Username and Password and click "Sign In." A big green box appears with a picture of your HX product. Click the big green box and then click "Update" next to Version: 2.82. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click "Continue," and then "Accept." When finished, your HX device restarts automatically. NOTE: Updating the firmware does not automatically load any new presets. See "STEP 4—Loading the 2.8X Factory Presets/Templates" below. STEP 4—OPTIONAL: Loading the 2.8X Factory Presets/Templates IMPORTANT! The following procedure will COMPLETELY ERASE ALL OF YOUR CUSTOM PRESETS! If you want to keep them, make sure you back them up first! (See "STEP 1a—Backing Up Helix/HX Hardware" above.) Turn off your Helix/HX processor. Depending on your type of Helix/HX product, follow the procedure below: Helix Floor/LT—While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix/Helix LT. Wait for "Will restore stock Presets and Setlists..." and let go Helix Rack/Control—While holding knobs 3 and 4 below the screen, turn on Helix Rack. Wait for "Will reset Presets..." and let go HX Effects—While holding footswitches 5 and 6 (middle two switches on the bottom row), turn on HX Effects. Wait for "Will reset Presets..." and let go HX Stomp—While holding footswitches 1 and 2, turn on HX Stomp. Wait for "Will reset Presets..." to appear on the screen and let go Helix Native—Click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Restore Factory Setlists" STEP 5a—OPTIONAL: Restoring Helix/HX Presets, IRs, and Global Settings from a Backup Connect your Helix/HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Open the NEW VERSION OF HX Edit 2.81 you installed in "STEP 2—Updating HX Edit to 2.81" above. From the top File menu, select "Restore from Backup." Browse to the backup file and click "Open." TIP: If you instead exported individual setlists and loaded the 2.8X factory presets/templates (and want to keep them), from the preset list along the left side, select an empty User setlist and then drag the saved setlist file (from the tip in STEP 1) into the preset list IMPORTANT! You may notice that after restoring from a backup (or loading in previously stored setlists or individual presets) that preset switching times are slower than normal. Restart Helix/HX, and you'll see the display read "Rebuilding preset [XXX]". Wait for it to rebuild your presets, and they will load faster. STEP 5b—OPTIONAL: Restoring Helix Native from a Backup If you don't currently own Helix Native, skip this step. Open any instance of Helix Native within your DAW and click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Import Bundle." Browse to the location chosen in STEP 2 above and click "Open." Bug Fixes in 2.82 When a stomp footswitch is used to toggle a parameter’s min and max values, in some cases the dim/lit state of the LED could become inverted After importing a preset, certain blocks could appear in HX Edit but may not appear in the hardware In rare cases, selecting snapshots could result in an error While in Snapshot footswitch mode, the first press of a Bank Up or Bank Down switch could sometimes function backwards When Global Settings > Footswitches > Preset Mode Switches is set to "Stomp/Snap," copying snapshots could inadvertently switch to Snapshot mode When Global Settings > MIDI/Tempo > Tempo Select is set to “Per Snapshot”, tempo-synced effects could respond as Authentic even when set to Transparent Ptich/Synth > 3 OSC Synth, 3 Note Generator, and 4 OSC Generator models are louder than in 2.71. IMPORTANT! Regrettably, this will affect any presets containing these effects that were made since 2.80 On rare occasions, footswitches could become stuck in Snapshot mode The Dynamics > LA Studio Comp could sometimes cause a drop in preset volume Presets created before 2.80 containing 64 controller assignments could be unable to switch snapshots after 2.80 On rare occasions, scribble strips on the top row could duplicate that of the bottom row When set to “Per Preset”, Variax string volume settings may not be properly recalled Helix Native—An error message could appear when clicking redo after deleting a block Helix Native—After cutting or clearing a block, its bypass/controller assignments could be lost Helix Native—Stepping through presets in order could be redone reliably, but not undone Helix Native—When changing models, clicking Undo could inadvertently clear automation assignments of common parameters Helix Native—Could not instantiate in hardened runtime builds of Cubase 10.5 Helix Native—When in Hardware Compatibility Mode for HX Stomp, a direct (dry) signal could be heard Helix Native—Undo/Redo was limited to 31 steps Helix Native—In rare cases, clicking Undo or Redo could change a Cab > Dual block into a Cab > Single block HX Edit—In some cases, an error message would appear when clicking redo after deleting a block HX Edit—After cutting or clearing a block, its bypass/controller assignments could be lost HX Edit—Newly created blocks on Path 2A could sometimes appear as None blocks HX Edit—After creating a Path 1B Input block, on rare occasions, paths could disappear, and blocks could be consistent when changing presets HX Edit—Importing a setlist could sometimes transmit a preset’s Command Center > Instant messages without loading the preset HX Edit—If the current preset has not yet been saved, importing a preset/setlist/bundle would not clear the undo history HX Edit—Undoing certain parameter changes could sometimes not work as expected HX Edit—Pressing your computer's Return/Enter key while backing up or restoring data could initiate an additional backup/restore HX Edit—Attempting to undo pasting to an Input or Output block could result in an error HX Edit—Copying/pasting footswitch assignments in the Command Center would work properly in HX Edit, but not on the hardware HX Edit—The 'Anderton's Amazing Multiband Presets' setlist on Marketplace could sometimes not import properly on Windows computers HX Edit—In rare cases, preset and IR files could sometimes not properly drag/drop from Explorer into HX Edit Many other minor bug fixes Known Issues in 2.82 In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer's power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers Using Learn to quickly assign a footswitch to parameter control can occasionally change the switch’s Latching/Momentary setting If the Path 1A Input block is set to S/PDIF, it can stop passing audio after creating a Path 1B Input block Connecting an expression pedal to Helix Control can sometimes cause the pedal position display to behave erratically When connecting Helix to Powercab 112 Plus or 212 Plus, using presets to remotely change Powercab modes sometimes results in a brief volume increase
  8. Shoot me a PM and I'll send you my Dynamic DSP blog. It'll make way more sense than me trying to type everything out here.
  9. That's pretty easy to do. I'll speak with the team.
  10. Dunno. Works here with Logic, but I have to instantiate it as a MIDI-controlled plugin on a virtual instrument track. Helix Native 1.80 has a MIDI monitor indicator along the bottom. Does that flash? If not, Reaper's not routing MIDI to Native.
  11. There's nothing to fix, as Helix <—> DT integration works exactly the way in which it was intended. First of all, unlike HD500X, Helix supports up to four simultaneous Amp blocks. Which one's virtual topology is the connected DT supposed to pay attention to? What happens when you have two DTs connected? Which channel on which DT responds to which Amp block? Now what happens when you delete that block? What happens if you copy and paste an Amp block? What happens when you delete all Amp blocks? What happens when you have two Amp blocks and swap their order or L-R configuration? It's a veritable rat's next of "what ifs." There are likely solutions to all the above questions (albeit inelegant ones), and sure, we could've spent months figuring out every possible iteration and added yet another half dozen parameters to the Output block, but in the end, we have to pick our battles. The number of DT users who A) also own Helix, B) connect the two via L6 LINK, C) used to use DT with POD HD500X and are accustomed to how that worked, and D) insist on not learning new paradigms... is a tiny TINY fraction compared to the number of users who've requested features slated for 2.90 and beyond. It sucks, but it's the same reason Disney/Marvel would rather focus on The Avengers than Howard the Duck 2, despite how passionate and vocal some Howard the Duck fans are.
  12. We will eventually. Drives me nuts too.
  13. I'm trying to update my Helix to 2.8.  I backed up my presets, downloaded the new Line 6 Editor, then began to update.  It was taking a long time, and I left to go on an errand.  While I was gone, my laptop timed out.  When I returned and woke my laptop back up, the update had paused and my Helix said, "Boot Failure. Entered Update Mode."  I read another forum about updating to HX Edit; the forum mentioned that the update finished after updating.  I did that update, plugged in my Helix and it is still stuck on the Boot Failure message, and the Edit page says on the bottom, "Reconnect.  Connection Interrupted."  After hitting reconnect and even moving the USB to another port multiple times, still nothing is happening.  I then rebooted the Helix while pressing buttons 9 & 10, to no avail.  What now?  I need my Helix for tomorrow!!

  14. Helix/HX Firmware 2.81, HX Edit 2.81, and Helix Native 1.81 contain numerous bug fixes and is strongly recommended for all Helix and HX users. As 2.80 (released 18. July 2019) contained massive changes to the underlying Helix architecture, it required a fairly involved double-update procedure. Once your Helix/HX hardware has been updated to 2.80, however, it's much simpler to update to 2.81. Therefore, we've provided two distinct update procedures, depending on the current firmware of your Helix/HX hardware. If you're not sure which firmware your Helix/HX hardware is running, just restart it and look at the display. CLICK HERE if your Helix/HX hardware has already been updated to 2.80.0 firmware. CLICK HERE if your Helix/HX hardware is running firmware 2.71.0 firmware or older. Updating to 2.81 from 2.80 (READ ME!) Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp IMPORTANT! The following instructions are only for those who've already successfully updated their Helix/HX Hardware to 2.80. If you're currently running an older version, click here for instructions on how to update to 2.81 from 2.71 or Earlier. STEP 1a—Backing Up Helix/HX Hardware Connect your Helix/HX processor to a Mac or PC via USB and turn it on. Do not use any sort of USB hub. Open the 2.80 version of HX Edit (NOT the new HX Edit 2.81). From the top File menu, select "Create Backup..." Click "Create Backup." STEP 1b—Backing Up Helix Native If you don't currently own Helix Native, skip this step. Open any instance of Helix Native 1.80 (NOT the new Helix Native 1.81) within your DAW and click the "My Account" button in the lower left corner to open the Preferences window. From the General tab, click "Export Bundle." Choose the destination folder and click "Save." STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Turn off or disconnect any connected Helix or HX hardware. Log onto line6.com. Once logged in, download HX Edit 2.81, available here: HX Edit 2.81 for Max OS X HX Edit 2.81 for Windows 7, 8, or 10 Read the Software License Agreement (hahaahaaa!) and click "Accept and Download." Once the software has downloaded, double-click the installer and follow the prompts. STEP 3—Updating Helix/HX Firmware to 2.81 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.81!) If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect Helix/HX to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater, enter your Line 6 Username and Password, and click "Sign In." A big green box appears with a picture of your Helix/HX product. Click the big green box and then click "Update" next to Version: 2.81. Carefully read the instructions, click "Continue," and then "Accept." When finished, your Helix/HX device restarts automatically and may begin rebuilding your presets. If so, let it finish. IMPORTANT! If you run into an issue during the update process such as the update procedure not completing or if you receive an error message, we strongly recommend trying a different USB port and/or USB cable. USB 2.0 or greater ports and cables are highly recommended. For Windows computers, USB ports on the back of desktop PCs have proven to be the most reliable. STEP 4—OPTIONAL: Loading the 2.8X Factory Presets/Templates IMPORTANT! The following procedure will COMPLETELY ERASE ALL OF YOUR CUSTOM PRESETS! If you want to keep them, make sure you back them up first! (See "STEP 1a—Backing Up Helix/HX Hardware" above.) Turn off your Helix/HX processor. Depending on your type of Helix/HX product, follow the procedure below: Helix Floor/LT—While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix/Helix LT. Wait for "Will restore stock Presets and Setlists..." and let go Helix Rack/Control—While holding knobs 3 and 4 below the screen, turn on Helix Rack. Wait for "Will reset Presets..." and let go HX Effects—While holding footswitches 5 and 6 (middle two switches on the bottom row), turn on HX Effects. Wait for "Will reset Presets..." and let go HX Stomp—While holding footswitches 1 and 2, turn on HX Stomp. Wait for "Will reset Presets..." to appear on the screen and let go Helix Native—Click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Restore Factory Setlists" STEP 5a—OPTIONAL: Restoring Helix/HX Presets, IRs, and Global Settings from a Backup Connect your Helix/HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Open the NEW VERSION OF HX Edit 2.81 you installed in "STEP 2—Updating HX Edit to 2.81" above. From the top File menu, select "Restore from Backup." Browse to the backup file and click "Open." STEP 5b—OPTIONAL: Restoring Helix Native from a Backup If you don't currently own Helix Native, skip this step. Open any instance of Helix Native within your DAW and click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Import Bundle." Browse to the location chosen in STEP 2 above and click "Open." Bug Fixes in 2.81 The active EXP Pedal (1 or 2) was not saved with the preset On Helix LT, the XLR Outputs would reset to Mic level upon power cycle After loading two presets in a row containing a Looper block on Path 1B or 2B, audio could sometimes drop out In rare cases, restoring a backup made on 2.71 could cause headphone audio to be lost In hands-free Pedal Edit Mode, moving an expression pedal could also affect any Wah, Volume/Pan, or controller assignments Changing IRs via controller or snapshot could sometimes result in an audible crossfade between IRs Presets with Input > S/PDIF blocks would not pass audio until another preset with a different input block is loaded When Global Settings > Preferences > Snapshot Edits is set to "Discard," tempo would not reflect this setting when set to "Per Snapshot" Command Center > MMC > Record, Punch In, and Punch Out commands could not transmit correctly In rare cases on Helix Floor, Helix Rack, and Helix LT, FS6 (MODE) could fail to toggle between footswitch modes Adjusting certain Frequency parameters (typically those below 1kHz) could change at different increments between hardware and HX Edit In HX Edit, assigning both a block and Command Center command to the same footswitch could result in erratic behavior when attempting to change the LED color Snapshot-controlled Command Center > CC Toggle or CV Toggle values could sometimes not import correctly from older presets In rare cases, undoing a footswitch assignment remotely from HX Edit could result in a firmware crash In HX Edit, repeatedly pressing Up/Down arrows could inadvertently jump to the bottom of the controller parameter list In HX Edit, attempting to undo hardware changes after a Global Factory Reset could sometimes reload preset data from before the reset In HX Edit, performing an Undo/Redo function could sometimes cause a Cab > Dual block to change to a Cab > Single block In HX Edit, performing an Undo/Redo function could sometimes cause a stereo effect block to change to a mono effect block In HX Edit on Windows, the Edit panel's sliders could sometimes fail to appear In HX Edit on Windows, customized Command Center text could sometimes be truncated On Windows, the Win Defender pop-up could block installation of Helix Native or HX Edit Known Issues in 2.81 On Helix Rack/Control, connecting an expression pedal to Helix Control could sometimes cause the pedal position display to behave erratically Pitch/Synth > 3 OSC Synth, 3 Note Generator, and 4 OSC Generator are louder than in 2.71 In rare cases, the Dynamics > LA Studio Comp model can sometimes cause a drop in preset volume In HX Edit, applying a custom color to a Snapshot footswitch can sometimes not be reflected on the hardware. For now, apply snapshot footswitch colors from the hardware In HX Edit, if the current preset has not been saved, importing a different preset, setlist, or bundle does not currently clear the Undo history In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer's power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers Helix Native will not open in hardened runtime builds of Cubase 10.5 Some tempo synced effects can act authentic with the global setting set to transparent if tempo changes are controlled via snapshots. In HX Edit, importing a setlist containing Command Center > Instant commands may transmit the messages even if no new preset is loaded Logic Pro X is currently unable to write snapshot or switch automation data for Helix Native In HX Edit, performing an undo after a block cut or clear can delete the block's footswitch and/or controller assignments In HX Edit, moving an effect, amp, cab, or IR block can sometimes inadvertently reposition a Split or Merge block In HX Edit, certain Output > Powercab and DT parameters cannot currently be assigned to snapshots via Alt+click/Option+click. For now, press and turn the knob on the Helix hardware In HX Edit, Ctrl+click/Command+click on certain Output > Powercab and DT parameters may not reset them to default settings In Helix Native, changing models can clear automation assignments of common parameters (such as Amp > Bass or Delay > Time) IMPORTANT! 2.80 was the first firmware to utilize the new Helix Core engine, which unifies all Helix and HX products into the same ecosystem. Because there are tons of changes under the hood, presets created in 2.80 or 2.81 will not be compatible with earlier firmware, which means if you want to return to 2.71 for whatever reason, and you didn't back up before updating to 2.80 or 2.81, your presets will NO LONGER WORK. Therefore, we STRONGLY RECOMMEND everyone back up everything BEFORE updating. Transitioning to Helix Core also forces us to reset your Global Settings, but restoring your backup (STEP 5 below) restores them. No way around that. Just back everything up, okay? Instructions for backing up begin... now. Updating to 2.81 from 2.71 or Earlier (READ ME!) IMPORTANT! The following instructions are only for those who have not yet updated their Helix/HX Hardware to 2.80. If you're already at 2.80, click here for instructions on how to update to 2.81 from 2.80. Helix Floor, Helix Rack, Helix LT, HX Effects, HX Stomp STEP 1a—Backing Up Helix/HX Hardware Connect your Helix/HX processor to a Mac or PC via USB and turn it on. Do not use any sort of USB hub. Open YOUR CURRENT VERSION of HX Edit (NOT the new HX Edit 2.81). From the top File menu, select "Create Backup..." Click "Create Backup." TIP: If you want to load the 2.8X factory presets and hotkey templates, it's better to manually back up individual setlists, so you can later import them into empty setlists. To do this, from the preset library along the left side, select the setlist you want to back up and click "Export." Choose a destination folder and click "Save." Repeat for any other setlists you want to back up. STEP 1b—Backing Up Helix Native If you don't currently own Helix Native, skip this step. Open any instance of YOUR CURRENT VERSION of Helix Native (NOT the new Helix Native 1.81) within your DAW and click the "My Account" button in the lower left corner to open the Preferences window. From the General tab, click "Export Bundle." Choose the destination folder and click "Save." TIP: If you want to load the 2.8X factory presets, it's better to manually back up individual setlists, so you can later import them into empty setlists. To do this, from the preset library along the left side, select the setlist you want to back up and click the small yellow "Export." Choose a destination folder and click "Save." Repeat for any other setlists you want to back up. STEP 2—Updating HX Edit to 2.81 (YOU MUST DO THIS BEFORE UPDATING YOUR HELIX/HX FIRMWARE!) Turn off or disconnect any connected Helix or HX hardware. Log onto line6.com. Once logged in, download the latest version of HX Edit, available here: HX Edit 2.81 for Max OS X HX Edit 2.81 for Windows 7, 8, or 10 Read the Software License Agreement (hahaahaaa!) and click "Accept and Download." Once the software has downloaded, double-click the installer and follow the prompts. NOTE: Installing HX Edit 2.81 automatically installs the latest version of Line 6 Updater, which is required to update the firmware. STEP 3a—Updating Helix Floor/Rack/LT to 2.81 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.81!) If you have HX Effects or HX Stomp, skip to STEP 3b below instead. If you have Helix Rack/Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect Helix to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.81 in "STEP 2—Updating HX Edit to 2.81" above. Enter your Line 6 Username and Password and click "Sign In." A big green box appears with a picture of your Helix product. Click the big green box and then click "Update" next to Version: 2.81. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click "Continue," and then "Accept." A warning dialog appears, telling you that Helix will be reset twice. Think "Hmm, maybe I should've backed up first? Nah, I insist on subverting the dominant paradigm," and click "OK." Helix begins updating. As wholly expected, because we warned you... because you always read the instructions... halfway through the update process, Line 6 Updater displays a second dialog and Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. DO NOT FREAK OUT, TAKE A PHOTO, AND THEN POST IT ONLINE BECAUSE EVERYONE WILL MAKE FUN OF YOU FOR NOT READING THESE INSTRUCTIONS. Click "OK" again. When finished, Helix restarts automatically and begins rebuilding your presets. Let it finish. IMPORTANT! This may take some time. If Helix appears to not respond for many minutes, see the message directly below step 8. If you have Helix Rack/Control, turn on Helix Control. Helix Rack reads "Helix Control must be updated to work properly. Update now?" Press Knob 6 (OK) to update Helix Control. IMPORTANT! If you run into an issue during the update process such as the update procedure not completing or if you receive an error message, we strongly recommend trying a different USB port and/or USB cable. USB 2.0 or greater ports and cables are highly recommended. For Windows computers, USB ports on the back of desktop PCs have proven to be the most reliable. NOTE: Updating the firmware does not automatically load any new presets. See "STEP 4—Loading the 2.8X Factory Presets/Templates" below. STEP 3b—Updating HX Effects/HX Stomp to 2.81 (DO NOT DO THIS UNTIL AFTER YOU'VE UPDATED HX EDIT TO 2.81!) If you have Helix Floor, Helix Rack/Control, or Helix LT, follow STEP 3a above instead. Shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc. Connect your HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.81 in "STEP 2—Updating HX Edit to 2.80" above. Enter your Line 6 Username and Password and click "Sign In." A big green box appears with a picture of your HX product. Click the big green box and then click "Update" next to Version: 2.81. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click "Continue," and then "Accept." When finished, your HX device restarts automatically. NOTE: Updating the firmware does not automatically load any new presets. See "STEP 4—Loading the 2.8X Factory Presets/Templates" below. STEP 4—OPTIONAL: Loading the 2.8X Factory Presets/Templates IMPORTANT! The following procedure will COMPLETELY ERASE ALL OF YOUR CUSTOM PRESETS! If you want to keep them, make sure you back them up first! (See "STEP 1a—Backing Up Helix/HX Hardware" above.) Turn off your Helix/HX processor. Depending on your type of Helix/HX product, follow the procedure below: Helix Floor/LT—While holding footswitches 7 and 8 (two left-most switches on the bottom row), turn on Helix/Helix LT. Wait for "Will restore stock Presets and Setlists..." and let go Helix Rack/Control—While holding knobs 3 and 4 below the screen, turn on Helix Rack. Wait for "Will reset Presets..." and let go HX Effects—While holding footswitches 5 and 6 (middle two switches on the bottom row), turn on HX Effects. Wait for "Will reset Presets..." and let go HX Stomp—While holding footswitches 1 and 2, turn on HX Stomp. Wait for "Will reset Presets..." to appear on the screen and let go Helix Native—Click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Restore Factory Setlists" STEP 5a—OPTIONAL: Restoring Helix/HX Presets, IRs, and Global Settings from a Backup Connect your Helix/HX processor to a Mac or PC via USB (do not use any sort of USB hub) and turn it on. Open the NEW VERSION OF HX Edit 2.81 you installed in "STEP 2—Updating HX Edit to 2.81" above. From the top File menu, select "Restore from Backup." Browse to the backup file and click "Open." TIP: If you instead exported individual setlists and loaded the 2.8X factory presets/templates (and want to keep them), from the preset list along the left side, select an empty User setlist and then drag the saved setlist file (from the tip in STEP 1) into the preset list IMPORTANT! You may notice that after restoring from a backup (or loading in previously stored setlists or individual presets) that preset switching times are slower than normal. Restart Helix/HX, and you'll see the display read "Rebuilding preset [XXX]". Wait for it to rebuild your presets, and they will load faster. STEP 5b—OPTIONAL: Restoring Helix Native from a Backup If you don't currently own Helix Native, skip this step. Open any instance of Helix Native within your DAW and click the gear icon in the lower left corner to open the Preferences window. From the Presets/IRs tab, click "Import Bundle." Browse to the location chosen in STEP 2 above and click "Open." Bug Fixes in 2.81 The active EXP Pedal (1 or 2) was not saved with the preset On Helix LT, the XLR Outputs would reset to Mic level upon power cycle After loading two presets in a row containing a Looper block on Path 1B or 2B, audio could sometimes drop out In rare cases, restoring a backup made on 2.71 could cause headphone audio to be lost In hands-free Pedal Edit Mode, moving an expression pedal could also affect any Wah, Volume/Pan, or controller assignments Changing IRs via controller or snapshot could sometimes result in an audible crossfade between IRs Presets with Input > S/PDIF blocks would not pass audio until another preset with a different input block is loaded When Global Settings > Preferences > Snapshot Edits is set to "Discard," tempo would not reflect this setting when set to "Per Snapshot" Command Center > MMC > Record, Punch In, and Punch Out commands could not transmit correctly In rare cases on Helix Floor, Helix Rack, and Helix LT, FS6 (MODE) could fail to toggle between footswitch modes Adjusting certain Frequency parameters (typically those below 1kHz) could change at different increments between hardware and HX Edit In HX Edit, assigning both a block and Command Center command to the same footswitch could result in erratic behavior when attempting to change the LED color Snapshot-controlled Command Center > CC Toggle or CV Toggle values could sometimes not import correctly from older presets In rare cases, undoing a footswitch assignment remotely from HX Edit could result in a firmware crash In HX Edit, repeatedly pressing Up/Down arrows could inadvertently jump to the bottom of the controller parameter list In HX Edit, attempting to undo hardware changes after a Global Factory Reset could sometimes reload preset data from before the reset In HX Edit, performing an Undo/Redo function could sometimes cause a Cab > Dual block to change to a Cab > Single block In HX Edit, performing an Undo/Redo function could sometimes cause a stereo effect block to change to a mono effect block In HX Edit on Windows, the Edit panel's sliders could sometimes fail to appear In HX Edit on Windows, customized Command Center text could sometimes be truncated On Windows, the Win Defender pop-up could block installation of Helix Native or HX Edit Known Issues in 2.81 On Helix Rack/Control, connecting an expression pedal to Helix Control could sometimes cause the pedal position display to behave erratically Pitch/Synth > 3 OSC Synth, 3 Note Generator, and 4 OSC Generator are louder than in 2.71 In rare cases, the Dynamics > LA Studio Comp model can sometimes cause a drop in preset volume In HX Edit, applying a custom color to a Snapshot footswitch can sometimes not be reflected on the hardware. For now, apply snapshot footswitch colors from the hardware In HX Edit, if the current preset has not been saved, importing a different preset, setlist, or bundle does not currently clear the Undo history In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer's power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers Helix Native will not open in hardened runtime builds of Cubase 10.5 Some tempo synced effects can act authentic with the global setting set to transparent if tempo changes are controlled via snapshots. In HX Edit, importing a setlist containing Command Center > Instant commands may transmit the messages even if no new preset is loaded Logic Pro X is currently unable to write snapshot or switch automation data for Helix Native In HX Edit, performing an undo after a block cut or clear can delete the block's footswitch and/or controller assignments In HX Edit, moving an effect, amp, cab, or IR block can sometimes inadvertently reposition a Split or Merge block In HX Edit, certain Output > Powercab and DT parameters cannot currently be assigned to snapshots via Alt+click/Option+click. For now, press and turn the knob on the Helix hardware In HX Edit, Ctrl+click/Command+click on certain Output > Powercab and DT parameters may not reset them to default settings In rare cases, posting a photo of the "Update Failed!" screenshot to Facebook without first reading the instructions that clearly explain how that's expected behavior will result in an atomic wedgie In Helix Native, changing models can clear automation assignments of common parameters (such as Amp > Bass or Delay > Time)
×
×
  • Create New...