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Helix Native FAQ Q: Is Helix Native an entire Helix in a plugin? Yes. Helix Native features all the amp, cab, and effects models of Helix and Helix Rack, as well as IR loading. Its presets are fully compatible with Helix and Helix Rack hardware so you can effortlessly transfer your tones from the studio to the stage and back again. Q: Why did you make Helix Native plug-in? Because it's the right thing to do. Helix is all about elegant solutions to musicians problems, and helps fulfill the studio-to-stage-and-back promise. With Helix Native, potentially weeks of work could be condensed down to a minute or two. Q: Is there a demo version to try out? Yes. You can try before they buy! A free trial is available at http://line6.com/software/ and is fully functional for 15 days. System Requirements Q: What are the supported Mac/PC System and Hardware Requirements and which Digital Audio Workstations are Helix Native be compatible with? Mac Computers: · Mac OS X 10.10 and 10.11 & macOS 10.12 · 64-bit AAX Native, Audio Units (AU), VST3 host DAW software · Supported Sample Rates: 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz Minimum Hardware Requirements · Dual-Core 2.0GHz processor or faster · 4GB of RAM · 100MB of free disk space · Internet connection required for license authorization (and for trial version) Supported DAW and Plugin Formats (Mac) Windows Computers: · Windows 7 SP1, Windows 8.1, & Windows 10 (64-bit only) · 64-bit AAX Native, VST3 or VST2 host DAW software · Supported Sample Rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz Minimum Hardware Requirements · Dual-Core 2.0GHz processor or faster · 4GB of RAM · 100MB of free disk space · Internet connection required for license authorization (and for trial version) Supported DAW and Plugin Formats (PC) *To ensure that VST2 is installed, please check the box for it in the Helix Native installer. Q: Will Helix Native work with iLok? There is no licensing available through iLok. It is authorized on first run of the plugin. Just log in with your Line 6 username and password and click "authorize computer". Q: How many computers can Helix Native be installed on with a single license? Licensing is tied to Line 6 accounts and up to four computers can share a single license. Q: I installed Helix Native and can't authorize my computer. What should do I do? You may have exceeded the limit of authorized devices for your Line 6 account. Visit http://line6.com/account/devices/ for more information on de-authorizing an old device. You may also contact Customer Service to resolve authorization issues. Customer Purchase Terms and Conditions Q: How can I purchase Helix Native? Worldwide customers can purchase Helix Native from http://shop.line6.com. Customers will select a Helix Native pricing tier and follow instructions on shop.line6.com to complete their purchase. There are 4 price tiers for a customer to purchase Helix Native: 1) Helix Native is available for $399.99 2) Helix Native is available for $99.99, with proof of purchase of Helix Floor or Helix Rack 3) Helix Native is available for $299.99, with proof of purchase of Helix LT or POD Farm Platinum 4) Helix Native is available for $349.99, with proof of purchase of POD Farm Standard Terms and Conditions apply to each customer purchase option. In the United States, customers can also purchase Helix Native from Sweetwater.com Q: What hardware products are eligible for the various pricing tiers listed above? Eligible Products include Helix Floor, Helix Rack, Helix LT, POD X3 (all models), POD Farm Platinum, POD Farm Standard, POD Studio (all models), Tone Port UX8, Tone Port Silver bundle, and Tone Port Gold bundle only. Eligible Products must be purchased as new from an authorized Line 6 reseller and must be owned by the individual who purchases (or has purchased) an Eligible Product from a Line 6 reseller and registers (or has registered) the Eligible Product at for a period of no less than one hundred eighty (180) days in order to qualify for the Promotional Savings. Additional Terms and Conditions apply. Q: Do I need to provide proof of purchase to qualify for the discounted pricing tier? During the purchase of Helix Native, shop.line6.com will check for a registered hardware product in your Line 6 account in order to determine if you qualify for the discounted pricing tier. Hence, it is important that you register your eligible product before you try to purchase Helix Native at the discounted price. Q: Can I keep Helix Native if I return their my product? If you return your eligible products, that will break the Terms and Conditions of your purchase of Helix Native and may be required to pay the difference or may have your Helix Native license revoked. Additional Terms and Conditions apply. Q: If I have trouble taking advantage of the discounted price of Helix Native? If you purchase an eligible product as new, and you're having difficulty with purchasing Helix Native at a discounted pricing tier, you can contact Line 6 Customer Support at Line6.com/support/tickets to extend the pricing discount after verification of the purchase and eligible product. Q: How many parameters can be automated in Helix Native? Parameters and/or block bypass states can be automated by assigning them to automation channels (16 knobs and 16 switches) in your DAW (up to 16 per instance). Q: Why did you limit the presets in Helix Native to the hardware? In order to maintain preset compatibility, Helix Native presets have the same constraints as Helix hardware products. Q: How many models will be available at launch? 62+ Amps, 37+ Cabs, 16 mics, and 101+ Effects. This is equivalent to Helix firmware 2.21. Q: I've just updated my Helix hardware's firmware to x.xx, how can I be sure my patches will be compatible? There will be a statement in the About box for Helix Native that states which version of Helix Firmware is patch compatible. Q: Will Helix Control work with Helix Native connected via USB? FBV? Not at this time. Q: Will Helix Native support external MIDI for patch changes or parameter control? Not at launch. Q: Will there be updates for Helix Native like there is with Helix hardware? Our goal is to update models simultaneously in order to keep compatibility with Helix hardware. Q: I bought Helix Native and don't like it, can I return it? The standard return policy is 30 days from the date of purchase. Q: Will the UI be resizable? Not at launch. We are working on it. Q: Will Helix Native support Retina displays (2x resolution)? Not at launch. Q: Will there be undo/redo functionality? Not at launch. To be determined. Some DAWs can use the compare A/B to get around this. Q: Will Helix Native support Snapshots? Not at launch, but we are working on it. Q: Will Helix Native have a built-in tuner? Not at launch. Q: Will there be a stand alone version? Not at launch. Q: Are POD Farm presets compatible? No. POD Farm presets are not compatible, as they use an entirely different generation of amp and effect models. Q: Will Helix Native presets be compatible with my Helix hardware presets? Yes. At the time of writing, presets made with version 2.20 version firmware will be compatible with Helix Native, this primarily means that all of the processing models and blocks will be available. Presets downloaded from CustomTone.com will also be compatible. However, there are some caveats: Input and Output routing will be passing through to the DAW channel in/out. Sending to Path 2A/2B works. Noise Gate is functional from the input block. Variax settings are ignored. Guitar In-Z is ignored. Global parameters will not be accessible in the plugin Global EQ is not available in the plugin Send/Return blocks are ignored (bypassed) in the plugin IRs are supported, but must be stored in the 'Impulses' folder locally on the computer. Bypass Assignments and Controllers Assignments are ignored, and are instead triggered by incoming MIDI commands or automation channels. (see Helix MIDI spec) Command Center is not available in the plugin