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Hi all. I'm currently still on firmware 2.81. Had no issues with my helix floor until upgrading firmware a few months back. After the backup and upgrade a whole heap of presets I'd made did not function properly, with 'snapshot unable to be recalled' (or a very similar message) being shown in HX edit. What I found was that reverb or delay blocks seemed to be at fault and I had to go through and change them (delete block and add it back in again) and re-save all the presets so they worked again and could be saved and reconfigured in snapshots. Now I have that all fixed I have recently, in the last 3 weeks, experience my unit starting to cut out, either indefinitely, ie screen still lit, ability to change presets and snapshots etc but no audio coming from the unit, or the unit will stutter, ie I could play a chord and let it ring and the audio being transmitted either to monitors or amp (this happened live at the weekend) cuts in and out in a very random and digital way. There's no manipulation of the sound (warping etc), just like there is a mute switch being flicked on and off intermittently. It feels like this is a processor issue, but I don't really know. Any recommendations? Should I just backup the unit and update to the latest firmware and hope this fixes the problem?
Hey Hey all, so the deal is I am a new user to the Helix floor. I just installed HX Edit and HX installer update 2.8. I am running the 4CM and using the recommended send and return setup I have seen in a few videos -> AMP is a 2008 Mesa Boogie Triple Rectifier Using Send/Return #1 Guitar to Helix In Helix Send to the front of amp Amp loop send to Helix Return Amp return to Helix Out All is good. I place an effects loop in the preset and set to loop #1. Get sound and all good. I place a distortion and chorus in front of the loop, all good there. Put a delay after the effect loop in the preset and ..... nothing. No effect can be heard. I turn the loop off and get no sound at all. So the question is, why can’t I hear my delay set in the loop? Is it normal to lose all sound when turning the loop off? If I have the distortion and chorus in the front should I at least hear that? I spent an hour moving cables around and screwing around with the Mesa foot-switch engaging the loop on and off, bypassing the loop, switching cables .. nothing seemed to work. Any ideas? This is step one, next is to set up MIDI switching to I can automatically switch channels but one thing at a time.