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Found 2 results

  1. Hi! My Helix Floor just came in, after starting and noodling with it for a bit I decided to update the firmware (it comes with 1.06.5 firmware) to 3.11, but after it's been updated, it's stuck in the loading screen saying "WIll restore select Factory Settings..." and it has been doing this for almost 2 hours, anyone know how to fix this? Thank you!
  2. Hello, I have recently bought an Helix LT with firmware version 2.21.0. I have changed in settings the "footswitches" to be "Snap/Stomp" so I can take advantage of snapshots. This has worked just fine for a couple of days but today whenever I change snapshots the system completely freezes. For example, I set snapshot 1 to have low gain on my amp, then I move on to snap2 to set higher gain on the amp and I can do it (no issue up to now). Then I want to get back to snap1 but the footswitch is not working anymore. I try other buttons (any at all) and noone of them work. That´s when I realize the system is frozen. Then I have to reset the machine by turning it off and back on. Did this already 6 times today. Please let me have your feedback before I contact your repair services.. Thank you.
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