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Showing results for tags 'unreliable'.
Does anyone else have the issue of glitchy unreliable footswitches on the Helix? I've had two units The first had 4 unreliable foot switches after a month of use at home.. And after 6 months or so the joystick failed totally so the store got me a new unit. That one now has 2 unreliable footswitches... problably more to come. I'm really taking good care of the unit, so I'm left to think there is a general quality issue with these footswitches. However Line6 Support tells me otherwise: Hi there, sorry for the trouble with your Helix. The defective switch needs to be replaced by our service center. Therefore please contact your Line 6 reseller from where you've purchased the unit - or alternatively you have the option to contact our Danish service center directly: Highend Skjulhöjalle 57 Vanløse, 2720 +4538711114 firstname.lastname@example.org We haven't received many requests regarding footswitch failures and the repair should solve the issue. Nonetheless I will pass along this information to the product teams, so they can look into it. Best regards xxxxx Technical Support Line 6 Support Europe And I don't really want to pay for repairs of a lollipop quality component, in an otherwise nice product.. Am I really one of few having this issue?