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    • Line6Tony

      Welcome to the Line 6 forums!

      Hello, Line 6ers. We are pleased to announce the latest incarnation of our community support forums. Feel free to explore and post threads. Our forums are here so that our community members will continue to help one another, partake in respectful, thought-provoking debates and conversations, and forge great relationships.   Line 6 has appointed the Line 6 Experts to moderate the forums, but occasionally, Line 6 staff will post to certain threads. As these are community support forums, please remember that your post is not a direct message to Line 6. If you need to contact our technical staff, please do so at www.Line6.com/support. Also, please submit your product ideas at www.line6.ideascale.com so the community can vote up the best ideas.
      For those who've used our previous forum system, please note that the old forums are archived in a read-only state at http://line6.com/supportarchivenew/ There's still a lot of useful information there.   We'd like to remind everyone that by using our forums, you are agreeing to our Terms of Use, found at http://line6.com/termsofuse.html. Please remember to treat everyone with respect, and expect the same from your fellow community members. We're looking forward to your continued contributions to our community.       Line 6 Customer Support
    • Line6Tony

      What tones do you want Line 6 to build?

      Folks,   Here is where to go to let Line 6 know what tones you are interested in seeing built: http://line6.ideascale.com/a/ideafactory.do?mode=top&discussionFilter=byids&discussionID=47764. We will use your feedback when creating how-to videos and setting presets on our products.   One tone per submission so others can vote on it, please. We encourage you all to submit as many tones as you want, but it doesn't work when you lump them all into one submission. Thanks!       Line 6 Customer Support
    • Line6Tony

      Templates and tones from L6 Tone Made Easy classes

      Tone Made Easy is a series of classes presented by Line 6 that teaches the fundamentals of how to create great guitar tone using basic techniques and equipment knowledge.   For content that you can reference to learn how to become a better sounding guitar player, including the templates that re-create some of your favorite guitarist's tones, go to http://line6.com/tone-templates/.   To learn more about Tone Made Easy and other events, go to http://line6.com/events/.
    • Line6Tony

      "Why is Line 6 not responding???"   10/29/2015

      Friends of Line 6,   We notice that many times, customers ask on our forums "Why is Line 6 not responding???"   Please understand that our forums exist so that our community members can help one another and talk to each other. Our very knowledgeable Line 6 Experts monitor and moderate our forums, and have direct lines to Line 6 staff to report trouble or get useful information, but they are not paid employees of Line 6. Line 6 staff is generally aware of the most sensitive and/or active forum threads, and occasionally will post to certain threads. However, our forum is not the appropriate place to ask Line 6 for a response to your questions. Additionally, sending a private message to a Line 6 staff member does not guarantee a response.   Remember, if you need to contact our technical staff, we welcome you to do so at www.Line6.com/support. Here you can either create a support ticket or call our US or EU staffs.   Also, "Why is Line 6 not responding???" can mean "Why is Line 6 not fixing {insert issue}???" Again, Line 6 staff is generally aware of the most sensitive and/or active forum threads and issues. Please know that once we are aware of a given issue, we have to capture enough data to reproduce and understand the issue, create the resolution for the problem, test it, and make sure that nothing else is broken in the process. Unfortunately, the process takes weeks and sometimes even months, depending on the complexity of the issue, cooperation of other companies, and a variety of other factors. We appreciate your patience during those times, and we'll do even better at providing meaningful communications periodically.   In the end, we, your fellow musicians, truly want to resolve any such issues as quickly as possible so you can get back to making music with your Line 6 gear. We thank you for your patronage and your understanding.       Best Regards,   Line 6
    • Line6Tony

      Warning about downloaded tones, patches and presets   01/11/2016

      Please be aware that downloaded tones, patches and presets that were created by other users have the potential to be corrupted and not work correctly on the target device. Firewall/Antivirus/Internet security applications, Internet/video accelerators and proxy servers, among other things, can be causes of trouble with downloaded files.   If your device freezes, a rule of thumb is to back up your custom patches, reset the unit to its factory state, ensure the unit does not freeze while in this state, then load your patches one by one, testing after each load to determine which patch is faulty.   Otherwise, please contact our Customer Support team at www.Line6.com/support/tickets. Please be prepared to supply your backup file so that we can investigate your case further.

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  1. We’re sure you’ll have a great experience with your Helix. As with anything, be sure to regularly back up your presets, and in the event anything unexpected happens while using your Helix, please perform one or more of the steps below. If your Helix ends up in a bad state due to a failed firmware update, first perform a factory reset by holding footswitches 9+10 (Helix/LT) or encoders 5+6 (Rack) during boot up. Then reboot and enter update mode by holding down footswitches 6+12 (Helix/LT) or encoders 1+6 (Rack) Make sure to try this out on multiple computers in case of poor USB connections. Helix Floorboard/LT 1. Holding footswitch 5+6 on boot restores Global parameters 2. Holding footswitch 7+8 on boot restores presets and setlists—THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 3. Holding footswitch 8+9 on boot restores presets, setlists, and IRs—THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 4. Holding footswitch 9+10 on boot restores presets, setlists, globals and IRs (restores factory bundle)—THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS 5. Holding footswitch 10+11 on boot will rebuild your presets in the latest loaded firmware 6. Helix can now restore by clearing only the current preset instead of wiping out all presets. While holding footswitches 11 + 12 7. Helix can now, after firmware 1.06.5, enter update mode manually by holding footswitches 6 + 12 Helix Rack Since the rack doesn't have footswitches, you'll instead hold down a combination of the 6 encoders that are below the main LCD screen as you're booting up. ENC2 & ENC3 - reset globals ENC3 & ENC4 - restore stock presets and setlists ENC4 & ENC5 - restore stock presets, setlists, and IRs ENC5 & ENC6 - reset globals and restore presets, setlists, and IRs (entire factory restore) ENC1 & ENC3 - rebuild all presets ENC1 & ENC5 - clear all presets, setlists, and IRs ENC1 & ENC6 - will enter Update Mode (This feature is only available on firmware v1.06.5 and higher) HX Effects 1. Holding FS3 + MODE - Will clear all Presets and IRs 2. Holding FS4+FS5 - Will reset Global Settings 3. Holding FS5+FS6 - Will reset Presets only 4. Holding FS6+TAP - Will Perform factory restore (reset, Globals, IRs, and Presets) 5. Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in a un recoverable state Make sure to always update to the latest firmware using Line 6 Updater. http://line6.com/software/
  2. Note: This will erase all current presets and restore the factory sounds, so please save your sounds on a second source if necessary. AMPLIFi 30/75/150/TT: Press and hold the Master Volume knob and Tone button as you power up the amp. AMPLIFi FX100: Press and hold the Master Volume knob and the TAP button as you power up the unit. Axsys 212 or AX2: Press and hold the "User/Preset" and "Save/Store Sounds" buttons, and keep holding as you turn the unit on. Duoverb: Hold A & D while powering unit. DT25/DT50: Requires a MIDI-to-USB interface with driver support from manufacturer (M-Audio MIDIsport series, Yamaha UX16, etc.) and use Line 6 Monkey via USB connection to MIDI In and MIDI Out of DT50 for a firmware re-install. DT25/DT50 Firmware Update Instructions Firehawk FX: Press and hold the Master Volume knob and the TAP button as you power up the unit. Unfortunately, any patches not backed up to My Tones prior to the reset will be lost. Firehawk 1500: Press and hold the Master Volume knob and the Navigation Encoder (the scroll wheel) as you power up the unit. Flextone I &II: hold down A, B, C, and D while powering the unit on. Flextone III: hold the A and D Buttons while powering up for 8 seconds. Bass POD: press and hold the up and down arrow buttons as you power the unit on for ~ 5-7 seconds or until it goes to the preset 1-A Bass POD Pro: Hold the UP and DOWN arrow key down as you power on for ~ 7 seconds. Bass POD XT Pro and Bean: press SAVE once, use the select key to scroll clockwise to the factory recall page, then press SAVE twice. Bass POD XT Live: see POD XT Bean/Live/Pro Bass Floor POD: Hold COMP and FX while powering up. When 01 appears, disconnect power. Power up. Floor POD: Hold MOD and DELAY while powering up. When 01 appears, disconnect power. Power up. Floor POD Plus: Hold BANK UP and BANK DOWN while powering up unit (display will read INT) Four Button Modeling Pedal: (DL-4, MM-4, FM-4, DM-4): Hold A and D footswitches and power up - the power is turned on and off on the modeler pedals by inserting a plug into the left mono input jack. Helix Floor/LT: Turn unit off and then back on. Hold in Footswitches 9 and 10 right after you turn the unit on, throughout the boot process, until you see that your factory presets are loading Helix Rack: Turn unit off and then back on. Hold in Encoders 5 and 6 right after you turn the unit on, throughout the boot process, until you see that your factory presets are loading. HX Effects: Turn unit off and then back on. Hold in Footswitch 6 and Tap throughout the boot process, until you see that your factory presets are loading. HD147: hold the A and D Buttons while powering up your amp. JM4: Hold down the settings/tone button as you power the unit on and hold the button for 5-8 seconds. M5: Press and hold the TAP button and tap the Model Select knob to enter the setup menu. Tap the model select knob until you see the MIDI, Tempo and Gate functions. Turn the model select knob until the corresponding display shows RST FACT. Hold the On/Off switch and tap the model select knob twice to reset the M5. M9: Press FX Unit 1B and 2B switches at the same time to enter the setup menu. Press the Model Select knob until the display reads MIDI Gate Display across the top. Turn the Model Select knob until the corresponding display shows RST FACT. Press and hold the TAP button just before (split second) pressing the Model Select knob. Its like pressing them down at the same time, but making sure the TAP button is pressed first. Do that once again to reset the M9. M13: Press and hold Looper Controls to enter the setup menu. In FX UNIT 4, turn the Model Select knob until the corresponding display shows RST FACT. Press down on the Model Select knob twice to complete the reset. Lowdown: power on while holding down the 'A' button for 5-8 seconds. POD/POD 2.0/Bass POD/POD Pro: press and hold the up and down arrow buttons as you power the unit on for ~ 5-7 seconds or until it goes to the preset 1-A Pocket POD: Hold the save button and 4-way arrow key up while plugging a cable into the instrument input to power the unit on. The unit will prompt for a factory reset, press save to initiate the factory reset. You can also re-install the flash memory on the Pocket POD by connecting to your computer via USB and using the latest version of Line 6 Monkey. In the UPDATES tab of Monkey, click on Flash Memory, then click 'Re-Install Latest' or 'Update Selection'. POD X3 - Bean/Live: Press and hold the ‘Home/Hold For Commands’ button, select ‘Reset User Presets’ and press the ‘Save’ knob to reset the User bank to its factory presets. POD XT: Bean/Live/Pro: You must re-install the flash memory on the PODxt device to reset the unit back to factory settings. Check out this link for instructions. PODxt reflash instructions. POD HD300/400: POD HD300/400 Factory Reset Video Tutorial POD HD500/500x/HD/HD Pro: You must re-install the flash memory on the HD device to reset the unit back to factory settings. Check out this link for instructions POD HD500 Factory Reset Video Tutorial Rackmounted Pro Effect units MOD Pro/Filter Pro/Echo Pro: press MIDI/Sys, use program select knob to “FR� (save button will begin flashing). Turn speed knob all the way up to “all�, press save twice. Relay G70/75 From the edit menu, select "Factory Reset" and press the Nav/Select Encoder. Turn the Encoder to select OK, or cancel to exit. Press the encoder button to commit your selection. Spider I, II, III, IV, Micro, and Valve Series: Hold down the A (or clean) button as you turn on the power and hold the button for 5-8 seconds. Spider V Hold down the Home button to access the settings menu. Scroll down with the encoder to where it say Factory Reset. Scroll to the right and press to encoder knob to hit Yes. Spider Jam: Hold down the settings/tone button as you turn on the power and hold the button for 5-8 seconds. Stagescape M20d: You must tap the “i� button in the upper right corner of the Main Toolbar. Then tap the “Show System Settings� button > backup > Restore Factory Settings. **Warning!** This procedure will erases ALL stored presets on the unit and reverts to the factory presets provided by Line 6 in the latest installed firmware. Variax Electric and Acoustic Guitars and Basses You will have to connect your VARIAX to the WORKBENCH, POD XT/X3 LIVE, or VETTA II to reset your factory default settings. Then you will have to connect your interface to your computer. Here are the instructions for each: Variax Electric 300, 500, 600, 700 and James Tyler Variax Guitars These instruments can only be returned to factory reset by reinstalling the flash memory. Connect the Variax digital guitar cable to your Variax interface (you will need to have the unit powered the with TRS cable unless you are using a POD XT/X3 Live or Vetta) to the Line 6 Monkey, select your variax instrument, choose firmware (in the updates tab), and select “reinstall latest�. Variax Reflash and Software update F.A.Q. Variax Acoustic (Steel String and Nylon) 300 These instruments do not have a reset function. The presets are simply a variety of settings that the user can overwrite. In other words, the user cannot lose anything, except for the original settings that are provided as examples/starting points. Variax Acoustic 700 - Soft Reset Start with unit off (TRS cable and/or Variax Digital cable unplugged from guitar). Rotate the model selector to the SITAR position. Press and hold model selector (as in Save routine) while inserting TRS cable or Variax Digital cable to power up the unit and perform reset. For a full reset, please follow the Variax Electric Guitar procedure as described above. Variax Bass 700 705 Factory defaults must be restored one at a time. Select the Model you wish to normalize. Place the blend and two tone controls in the detent position. Now press the Model select pot down until the indicator light stops flashing. The Model should now be restored to factory settings. Use this procedure for any model you want to restore to the factory setting. Vetta I & II Soft Reset: Press the save button, and spin the Page knob until you get "Reset USER memory?". Press the Save button again and you will see the Vetta count through the channels one by one. Hard reset: Vetta Reflash procedures Rackmounted Pro Effect units
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