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Found 4 results

  1. Trying to update the firmware on the G10 (less than 1 week old). I have tried 12 times in three different USB ports on two different computers (unplugging, re-booting, everything...) (Mac El Capitan and macOS Sierra). I get: Firmware Update Failed An error has occurred. Please try again. Etc. Anyone else having this??? Firmware Failure.tiff
  2. We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. If the G10 transmitter is inserted into your guitar and the transmitter's actuator pin is not engaged, the transmitter will not turn on, the LED on the transmitter will not light up, and no signal is processed. In some rare cases, the guitars active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. This is evidenced by no output from the G10, even though the transmitter's light is on. In some other cases, such as with the Line 6 Variax Acoustic 300, voltage can build up in the ring of the guitar's jack to the point of "tricking" the transmitter into thinking it is docked in the receiver and charging, also resulting in no audio output. We have found that a workaround to all of these issues is to use a mono-to-mono (TS-TS) Male to Female adapter, such as those shown below. The G10 transmitter is shown for scale. More details about the first two of these issues are included in the attached document. Troubleshooting procedure: Power the receiver with a USB power source. Insert the transmitter into the receiver (this will ensure that the transmitter and the receiver are set to the same channel). The LED on the transmitter should be Green or Green flashing. (If it is red flashing, the transmitter needs charging. Leave it in the receiver until the LED turns steady green. That indicates it is fully charged.) Insert the transmitter into the instrument's jack, turn up the volume control and play. If audio is not being transmitted to the receiver: A. The problem is mechanical if the LED on the transmitter is OFF when plugged into an instrument. B. The problem is electrical if the LED on the transmitter is ON, or FLASHING when plugged into an instrument Relay G10 Guitar Compatibility.pdf
  3. We have designed the G10 transmitter to fit into almost any guitar. However, we anticipate that there will be some rare cases where the transmitter does not fit into a given guitar. In some rare cases, the guitar’s active electronics are wired with inverse polarity. In this scenario, the transmitter's electronics can go into a protection mode that keeps the system from being functional. Original Variax compatibility We have identified an issue with the G10T transmitter, where the fit with original Variax guitars is not optimal. The affected guitars can be identified by not having the RJ45 flip cover, see photo below. For these guitars, due to the construction of the ¼ inch output jack, customers may have an issue with the power switch on the G10T transmitter. We have sourced two washers, which will correct this issue. It is up to the user which washer that they would like to use, since there are caveats to each. The first washer is part number 30-03-0080 NICKEL-PLATED BRASS FLAT WASHER 1/4" SCREW SIZE 0.260" ID 0.562" OD 0.03"-0.05" THICK This washer was sourced so you can simply slide the washer onto the G10T plug before inserting the transmitter into the Variax. This is the easiest solution, but there’s the potential for the washer to be dropped or lost when the TX is removed from the guitar for charging. This washer was sourced to go underneath the threaded nut in the Variax. You would need to use a 11mm nut driver to remove the threaded nut from the Variax, install the washer on the threaded nut, then reinstall in the Variax. This is a more permanent solution, but requires more effort on the customer’s part. The second washer is part number 30-03-0081 WASHER STAINLESS STEEL 3/8 SCREW SIZE 0.401" ID 0.625" OD 0.030"
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