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Corrective Action required immediately for Relay G10, Relay G10S, and Relay G10T wireless products purchased prior to March 2020. Several instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter have been reported since the product was introduced in 2016. All instances of overheating reportedly occurred during charging. In March 2020, Line 6 issued a “recall-to-repair” with the U.S. Consumer Product Safety Commission. The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. It takes about five minutes to complete this process. Many users have still not updated their units so this Safety Alert is intended to raise awareness of the issue and urge owners who have not yet done so to be sure they have the latest firmware version. The latest G10T firmware version is 1.06. Please be sure to update your transmitter if you are not on this latest version. Additionally, and not a safety matter, Line 6 has determined that certain Relay G10T units with the earlier versions of the firmware may not charge optimally within warm environments. The latest firmware version also corrects this issue. Units sold after March 2020 were already updated to the latest version and require no update. However, if you own a Relay G10 purchased before then, and have not updated the firmware, please immediately update your unit to prevent the risk of overheating. Step-by-step instructions are provided through the links below. INSTRUCTIONS FOR UPDATING G10 & G10S INSTRUCTIONS FOR UPDATING G10T VIA SPIDER V AMPS INSTRUCTIONS FOR UPDATING G10T VIA YAMAHA THR-II Additionally, the Line 6 Relay G10T USB Charging Cable (an optional accessory not included with Relay G10, Relay G10S, or Relay G10T), which may be used to connect a G10T transmitter to a powered USB port, can also contribute to extreme overheating in the transmitter. The Relay G10T USB Charging Cable cannot be repaired and the concern cannot be remedied by a firmware update to other Relay G10 products. If you purchased a Relay G10T USB Charging Cable, please discontinue using it. Owners of the cable who provide satisfactory proof of its destruction will receive a refund. INSTRUCTIONS FOR RECEIVING USB CABLE REFUND Please contact Customer Service if you require additional assistance: Online: https://line6.com/company/contact/ Phone: 877-865-4636 Text: 818-699-9480
I'd like to know if this information about the overheating lithium ion batteries on G10 systems is true. I have seen it here:
I am getting nasty electric shocks from guitar to microphone with my X3 Live. I have a much loved Pod X3 Live - and I have recently discovered (in our new practice room setup) that I get shocks when holding guitar and a properly grounded microphone. I have troubleshooted the system and mains supply thoroughly, and traced this to the way the X3 Live processes incoming phantom power. I have excluded bad grounds on all devices, except the Line 6 POD X3 which has no independent ground via its (original) Line 6 power supply - (ie the ground is 'floating' as it should). The negative power supply connection is not ground. I bought a new digital multi-meter to troubleshoot this. I though it was a mic signal path problem at first but have now ruled that out. I've measured 48-50V between the guitar and any good ground, eg the vocal mike in our studio /rehearsal setup - and other guitars, rack kit chassis etc. Though just 50V, it's still a noticeable shock, a lip on the microphone was the first experience and is quite a 'belt' very much felt with fingers too. The voltage drops to zero when I turn off the (global) phantom power on mixer My signal path is: Guitar > Pod X3 > XLR out L to Desk (for monitoring) and XLR out R straigh into to a Firewire 8/8 Recording interface. If I have phantom on on either of those, there is 48-50V potential between the guitar ground and a microphone. Turn both off, no voltage present. The conclusion I have come to is that there is a problem in the Line 6 Pod X3 Live unit that's causing the phantom potential to raise the guitar input's ground wire to become 50V above ground 'proper'. As our desk is Phantom Power 'global' (and other devices like active DI boxes and condensers need the phantom), it's not something I can turn off except perhaps by buying a decoupling transformer as a phantom blocker. I've tested adding a ground wire from my guitar to another guitar (other ground) - to check that the mixer phantom power supply does not object to that by just sending the unwanted 50V to ground - and remaining phantom-powered items connected to the board are still operating OK. They do. So I'm thinking to jury-rig a 'proper' ground to the Pod X3 Live unit somehow to defeat this issue. I'm minded to make a cable that connects one end to a good ground- the mains socket - and then using only the green earth wire of course, and connect this ground to the X3 Live to an used connection (XLR Microphone input Pin 1 ) which my meter tells me is on the same ground buss as the guitar input (as it should be). I am well out of warranty with Line 6 on this unit, while Line 6 have been very helpful to me with an issue I had once before (on my Variax 300) - I'm not expecting their help on this or for this to become a 'send back for repair issue', and am not sure if it's a problem that has always been present and I have just noticed it... My question to the forum community is: has anyone else experienced anything like this? Perhaps in the X3 schematics there is something that shows the circuit schematic of how phantom power coming into the X3 Live through the Direct Outs as is in my case, on pins 2&3 is raising the ground voltage of the guitar input to 50V above 'good' ground. Perhaps there is an internal component that has failed. If so, what would it be? Is there an internal decouplng transformer to disregard any incoming phantom voltage that has failed? Thanks for your time reading this.