Ross_Mcteague
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(apologies from the spam) I have removed my HX edit software and downloaded a new install, the two are now talking to eachother fine! I imagine my Helix cabs hadn't backed up as the two weren't both registering the cabs
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See a video here i am indeed saving the preset before backup https://drive.google.com/file/d/17ZpP_p-Kr8a13250ksL5G4u7S03hcvbQ/view?usp=drivesdk
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Apologies all - I've returned home and been investigating further. I performed the factory reset as instructed above and then loaded my backups. A few things 1) my cabs are missing from EVERY preset where I have the amp and cab seperate (not a combo block of amp/cab) 2) I did a test, I added a cab and backed up my helix. Then I deleted the cab and loaded the backup. The cab didn't return? This means they either aren't backing up properly or something else is going wrong? 3) HX Edit isn't seeing the cabinet. I add it in on the Helix unit and can see it on my helix device, HX edit says it's an empty block. Hate to open this up again but I'm very confused by this.
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Amazing - this seems to be the cause of the issue, I’ll do it from now on to stop this happening again. I don’t think you get the prompt to factory reset if you perform your update through HX edit as I usually do (though I can’t say for sure) Thank you everyone!
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Hi there, Thanks for the guidance on the rebuild, I’m glad that parts normal at least. ah is there something in the fact my presets are saved mainly in setlists 1 and 2? Would it help if I moved those? in terms of the cab blocks yes I know it sounds ridiculous! I believe I was actually using the combo (cab and amp) block - this had been changed to just the amp head, lead to some hissy horrible sounds til I found out what’s wrong! The names and everything else were as they should be. *edit* Someone on Reddit is suggesting ‘95% of weird post-update issues, are fixed by a a proper factory reset after an update’ I didn’t know this was recommended so perhaps this is where the problem lies.
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Hi There, I recently updated my Helix Lt software to the latest patch, this installed with no issues and my backup was downloaded onto the helix - no issues and I packed to go the my gig. I set up and turned on my Helix and it began rebuilding the database - I'm not sure why? When this had finished, I found it had managed to load all my presets correctly but the 'Cab block' was missing from each preset. Does anyone have any advice on this? Is the database rebuild standard after a software update? Thank you so much in advance and take care all
