Search the Community
Showing results for tags 'helix control'.
Found 2 results
Twice this week my Helix Rack and Control froze and wouldn't change presets. Once during a rehearsal, and last night during a performance. Only thing that fixed it was powering off and then on. Not sure if it was same preset that froze or not. But I do know that the rack and control both read different presets. Signal was still coming through so I was able to finish song, but why would it be freezing like that? I'm on latest firmware. I have 2 Helix Mission expression pedals plugged in to control. Any Ideas? I'm using all tones I've created and maybe 1 or 2 custom patches from other people, with IR's. I've read about the "rebuild all presets" feature but not sure what that does or if it would fix this particular bug. Thanks
Enryo posted a topic in HelixHello Line 6 forum users, I was hoping you could help advise me with a dilemma that I'm having. I want to take advantage of Line 6's promotional deal for a Mission Engineering expression pedal when purchasing a helix rack and control this month so I went to Guitar Center (as I believe they are a licensed Line 6 dealer) yesterday to do so when they informed me that the earliest that a helix rack would be able to be shipped would be on the 27th of February as they didn't have one in store. I'm concerned that while I could get a receipt today, the 20th of February, showing I purchased a helix I wouldn't have the physical unit until perhaps March, when the promotion would have expired, and consequently if the serial number was needed to register the unit (as I assume it is) that I would miss the window of the promotion. Is it possible that there may be a way that even if my unit doesn't arrive during the promotional period that I could still receive a Mission Engineering expression pedal if I had proof of purchase during the promotional period? I have attempted to contact Line 6 through both repeated calls today and yesterday to the 1 (818) 575-3600 phone number they have listed as well as through a Facebook message but have yet to receive a reply. I understand that their customer service isn't listed as being open during the weekends and, while they are shown to be available on Mondays, that today is Presidents' Day in the United States so it's understandable that they may not be at work. Ideally I'd be purchasing the helix rack and control today from Guitar Center in order to take advantage of their Presidents' Day discounts but if possible I'd like to get confirmation on whether I would be able to receive the Mission Engineering expression pedal as well. Thanks for taking the time to read and any help you can offer!