I just bought Helix and I got this message when trying to update Helix Control:   Error! Helix control update failed! Reconnect to try again.    I have reconnected and shut down equipment maybe 20 times and always the same error message. All I can see in helix Control are lights in F1-F12, no text, in the upper screen there is no even light on it.   I already send a ticket to Line 6 but does anyone have any ideas what I could do. it might take 3 days before they answer.