sheaky

Ok RealZap, I will have to try and call again and maybe elevate my issue to the supervisor....I did send a message in to the support forum via computer, but I haven't received a final reply about it yet...Thanks... :rolleyes:

Yes sounds about right..lol...Has anyone tried to get a warranty replacement motherboard from Line 6, instead of having to have the usb port and usb controller chip replaced...? Thx...

I picked up the phone, and they gave me a number to a service centre who told me they want to charge me for the repair, because it is "broken" and not malfunctioning. They are saying because the usb port is broken it is not a warranty issue...As mentioned in the reply, how many people do you know that have ever broken a USB port on any other electronic device, ever. I plugged mine in three times and it happened, give me a break..no pun intended..

This seems to be a very common problem as many others have posted the same thing in many forums....Line 6 needs to acknowledge the problem and offer a replacement motherboard to its customers instead of telling them to have the usb port replaced at their own expense after one year of ownership...I am currently awaiting a response form Line 6 to this regard....