I started using a Helix Floor that I've had for a while this past weekend - using HX Edit, creating presets, etc....and using the Exp pedal for the first time.
After about a minute of usage, it lost all tension and just flops to a toe down position. After some initial research, I realized there is an Allen wrench and bolt that can adjust tension (most posts I have seen seem to refer to a problem with the pedal being way too stiff, though mine is the opposite issue).
After tightening the bolt as far as I can - which makes the pedal incredibly stiff - even after a few cycles through up and down the pedal goes from incredibly stiff to completely free floating, again, and goes back to flopping to a toe down position.
It seems to me like there is something abnormal and I am going to need to get it repaired by an authorized repair place - but just wanted to see if I somehow missing something and/or if there is anything else I can do?
thanks!