dreaminglad

my story goes from bad to even worse after numerous attempts to update firmware for the USB and roll back firmware for the HD 500 and reinstall firmware. the USB port has broken the center piece is broken and come out of my HD 500 rendering it nearly useless to me I am so completely disgusted at this point that I have all but decided to sell my Variax guitar HD 500 for better more reliable gear

no I haven't opened a ticket yet I'm going to momentarily like I said I like to try to exhaust all options before I resort do that because I know ultimately it's going to cost me money. I have a new development that is stumping me. Update the usb firmware turn off the h_d 500 when it restarts the l_c_d screen shows that is still using the original version of the usb firmware.when I reinstall USB firmware it does the same thing it says installing I will power it down one time restart it it will show the correct USB firmware. the next time I power down and restart it it goes back to USB firmware version 0.00

yes it does not matter which set list I am in at the time the same thing occurs

I took the firmware back to 2.31 and tried to power it with the VDI cable attached the hd500 started after a few seconds it did a restart then the buttons all worked. so I decided to update it to the latest version of the firmware and the exact same problem occurred. I started the h_d 500 with the v d I cable attached and the buttons no longer work and there was no restart.

I purchased VDI cable from line 6 it is worked perfectly on my pod x3 live did work perfectly on my pod hd500 until recent firmware updatesupdates I could possibly use a network cable that I have lying around that I know works

the thing is MD Mayfield I have tried all of what he has suggested. and I want it to be noted that not one line 6 expert has yet to concede the possibility that they sold a faulty device. that is not beyond the realm of possibility there would be no need for things like recalls the if that were the case. HD 500 has set in a smoke free studio air condition moisture-proof it has not moved has not been dropped or abused suddenly it is nothing more than a hindrance I can not count on this machine to get me through recording session. line 6 has been my go-to device for guitars 4 years now I have to offer musicians a lower quality device which is my pod x3 live until I can make my HD 500 as dependable as every other line 6 device I have bought to date. I spent $500 on a device just a year ago to only now have to spend $50 to 100$ to have it repairedso forgive my frustrations. before I ran estudio I also Emma trained computer technician. I am NOT ignorant about how these devices work I have over 20 years experience using these devices. when I say there's an issue I can't resolve you can be sure that I have tried absolutely every avenue available to me before I invest more money.

thank you Dave the information you have posted has been very helpful. I'm beginning to believe that it's definitely the power issue of some type. I also had the same issue with my line 6 rebooting after my second or third firmware update. there is no way that I am aware of to actually test the amps being drawn from the power supply that I'm aware of. I guess ultimately I will have to shell out $50 to find out

I did a flash revision revert to the first flash update. when I did that I no longer had the issue it workedI'm going to file the service ticket today and we will see what comes of it

another question I would like to post to the line 6 experts is did at any time during the production of the HD 500 you change power supplies that was used used a different revision of a power supply?

the places that I have read other people having this problem or on threads throughout the Internet threads on this site. I am NOT trying to incite a problem but through my research I have quickly realized that for the first time I have bought a line 6 product that is undependable also through my research I realize there really will be no quick remedy without it costing me more money. I reflashed the unit multiple times at one point the unit stopped recognizing the USB port. I was able to remedy those things finally flashing it with the most recent update. only to continue to have the same problem. the person who posted the thread about possible bad power supply. thank you very much it confirms my thinking that it is a lack voltage that is causing the issue I'm experiencing.I do have one question of all the line 6 experts that have been keeping up with this thread does the hd500x have the same power supply that the HD 500 uses

like I stated previously I don't like to throw around accusations but I do like to point out when things can appear conspicuous.and from my research it appears that your statistics of 99.9 percent are probably off it would appear like 75% would be more accurate. you have to understand my frustrations as a working musician I do not have a lot of funds to spend on gear that I need to make my money. I bought line 6 because my previous experience with line 6 has been exceptional I have never had an issue. I until now have held line 6 in very high regard and promote them relentlessly because I like their products and sounds they produce.it just seems suspicious that line 6 would create a fantastic product like the HD 500 promoted as much as they did within a few months of its release release a new version with very few updates other than possibly power and flash memory that holds data. like I said I am going to file a ticket and I will continue to post on this thread what happens with my ticket the sell the Yamaha is a bit convenient. and the change of policy where they now sale updates and model packs seems that this company is a bit money hungry

I will open a ticket but I have read previous threads and what appears to happen in multiple occasions is that line 6 finds that their product needs to be repaired at the user's expense. it would appear to me if a firmware update is causing these issues line 6 or Yamaha should be accountable and responsible and offer the users a resolution that does not cost them $50 100$ .I would not want to throw around accusations. But it would appear that it's a very profitable venture do you have firmware that causes units to malfunction. also when it comes to installing the firmware or software there are no specifications for what type of software what type of computer what type of USB port to use and typically when someone talks the line 6 about this pa different consistently say it must be your connection try a different computer this in my opinion is poor service and the people who are doing the service lack technological skill

know what has been stated by many users is after the recent firmware updates they have issues number one the USB no longer is recognized by their computer. number 2 buttons stop reacting. number 3 is the Bootup looploop.I have been working in the recording industry for well over 20 years I have used more audio interfaces the most people will ever use. I have owned every line 6 product as far as the pod is concerned since the early kidney bean pod. bye have invested in the rig I'm using now well over $3000. what I am left with is a unit that is malfunctioning because of software flaws and power issues.I think what is truly disgusting me the most about this whole situation is in most of the threads that I have read line 6 or its experts continuously insist that that case is rare and its not happening often which is blatantly a lie and anyone who was working for line 6 is aware of this to continue dialogue with me using that assumption only aggravate me

yeahit's only when I power up HD 500 with the Variax attached do I have this problem.it did not start to occuruntil my second firmware update. the most recent firmware update made it even more prevalent. I can plug the Variax into the unit after it is powered up and it will work as expected. I am very troubled that my unit has become so undependable. and I am now reading a lot of cases of similar problems with others and it seems most times to occur after a firmware update

. my unit is an HD 500 it is not the hd500x which I believe came out because they were aware of several design issues and they addressed them with the new model