OMG am I a bonehead or what??!! Finally got through to Line 6 after posting this and you guys were DEAD ON!! It WAS in user presets, not factory presets! Kind of confusing because I have several other PODs and the HD Pro rackmount...and when updating, they have all always returned me to the factory presets on startup...lol... Feeling kind of technically challenged, but very happy that the POD was not broken. The tones on this POD HD desktop are as good as my HD Pro rack and waaay better than my POD XT. Loving it already :) Thanks for the help guys!
