mak_afzal

Hi , Thanks for the suggestion. I tried this as well. I am facing this reboot problem when connecting to computer , not in the normal mode. is there any other way ? i am not able to the flash memory also in safe mode . Please help.

Hi Everybody (Line 6 HD500 lovers) I have purchased line 6 HD500 1 year back & it was working fine with the computer. When i recently connected my line 6 HD500 to computer then it suddenly goes in to the continuous reboot loop.Then i connect the device with same computer on which it was working perfectly fine 1 year back then also faced the same problem. I have raised the issue with line 6 Customer service . They replied once & suggested simple method of global reset which did not work. When i raised that its not solved then they stopped replying & i am waiting for their reply. I have tried following method to solve the problem but none o f them worked My connection is good i have checked it. Its rebooting again and again. i have tried following things 1) tried to do the global reset by holding the left arrow button while power on But it is not showing boot screen. 2) tried to update the flash keeping device in safe mode by holding down arrow button while power on but not able to update the flash & getting timeout error as mentioned in ky earlier message. 3) also set the pedal cal value settings by holding right arrow while power on the device. Please help me if anybody is facing the same issue & got the solution Appreciate your help guys. (I have attached the screenshot of customer service & it looks they don't know anything)